tldr, (1) outclassed by other experience I've had on more expensive cars at other dealers (2) didn't seem interested in selling the car (or just me as a customer?) (3) feeling's reciprocal and I won't be coming back here (or affiliated dealerships e.g., Stevens Creek Toyota) after discussing said experience with friends. Had a yelp account for a while but dont typically leave reviews, but here goes my time here from a couple of weeks ago just to underscore the negative experience (obviously understanding that these yelp ratings tend to be 1 or 5, since who has enough time or wherewithal to write about a 3 star experience). To preface all this, I'm in the market for a sportier car to supplement my daily but was still researching/cross-shopping very different options (Mazda Miata, Toyota GR86, Lotus Emira, BMW M2, Porsche Cayman & 911, McClaren 570S & Artura, etc.) I was in the area after testing an M2 and 911 at the respective nearby dealerships on Stevens Creek and saw this dealer had a used 718 Cayman S I was interested in, so I decided to stop by to check it out and see if I could do a test drive. This was on a slow weekend afternoon and I was the only one there, along with a sales person and the owner/manager in the back that I didn't get a chance to talk to. I described my situation (doing research and testing, not looking to commit to purchasing that day), but had shortlisted the Cayman they had and asked if I could do a short test drive to get some initial impressions. So this is where the poor experience and rating comes in. After coming back with the keys, the salesperson started the car to show off the exhaust; after a couple of awkward minutes of me looking around the exterior and the trunk he opened, I asked if we could take it out for a test drive -- he was hesitant since it had relatively low mileage (30k) but said maybe we could take a similar one out with higher milage (80k), but would need to check with the manager. I said I understood and was fine with that (though wish they were more upfront with that when I made the initial ask). Anyways, they disappear into the office for 5 minutes while I waited outside and came back and said the owner/manager denied the test drive because they didnt want to put more miles on the car (that had 80,000 miles on it already). I left saying it's understandable, but still felt strange by the reasoning (10 [0.01%] more miles on a proxy car with 80,000?). It wasn't until I had much more postive/or maybe "normal" experiences later on that I felt compelled to write this review -- no other dealer batted an eye on much more expensive cars to do test drive after I explained timing and what I was looking for. So thanks to Stevens Creek Mazda/Porsche/BMW, Boardwalk Lotus, McClaren SF and Ferrari SF for making it frictionless and calibrating me to the experience outlier here. In retrospect it's apparent they didn't want me as a customer since they didn't ask for any contact or follow-up info (I'd expressed interest in the used Lotus they had on display), and obviously after-purchase or service support would be reflective of that. read more

The customer service we received here was 11/10 - could not have been more pleased with our experience with Kevin and Jason. We came in on a weekend afternoon to check out a car they had on their used lot. We decided to take a quick look at the car before heading in to check in with Kevin when Michael, another associate, noticed us and asked if we'd like him to grab the key for us to check out the car. It was refreshing to have a sales associate acknowledge us so quickly and politely. While walking around, we noticed a handful of other cars we wanted to check out. Kevin and Jason were both extremely accommodating when I kept asking to sit in multiple cars and I ended up test driving two of them. When we found out one of the cars didn't have wireless car play, Kevin quickly got out of the car and ran to his car to personally let us borrow a cable to test. We were there for a good 30 minutes perusing the cars on their lot and never once did Kevin or Jason pressure us into buying a vehicle. They asked questions about what I was looking for and made recommendations but they never made me feel uncomfortable. When we finally settled on which car we wanted to purchase, and tried to negotiate, Jason was very transparent and asked us what we were looking for. He actively listened to our concerns and met us in the middle without that salesperson aggression. This team is small but their customer service is amazing! Even though our encounter with Michael was brief, I could see him helping out customers and tending to those who were waiting for the finance manager. Highly recommend coming by if you're on the market for a car, whether it's an Alfa Romeo or a used car on their lot. Thank you to Kevin and Jason for all your help! read more

Bring Oscar B. back. He was the reason we went there and had decided to always go there . You had a question, he had the answer. Oh, and if he quoted you something, you got it. Just a real person doing a real job extremely well. Hard to find that these days. Being able to trust someone with your car is one of those completely unique relationships in life. If you find that - you never let that go. We found that in Oscar B., service side, at Alfa Romeo of San Jose. Now he's gone. I know he's just down the way at the owner's other dealership, but Alfa Romeo deserves the best and that's Oscar. (Oh, and there are comments on here about the rental car service when you need it when your car is being serviced for a while. With Oscar in charge, everything got paid for and taken care of. Got an Uber to the rental car place. He called ahead and the person there knew I was coming. It was all done within about 20 minutes are less. When I returned the rental car, I went to Alfa first to check on my car. Oscar drove my rental back for me and turned it in. He must have seen my excited and delighted face to be back in my Alfa :-). He was honest with me and had let me know that they were starting to refine this process. They were starting to work more exclusively with a rental car company nearby to make everything more smooth. He didn't have to let me know that, but that's Oscar - absolute transparency. He just takes care of you and yours like his own). Bring Oscar back!!!! read more

I had my Alfa serviced at SJ Alfa Romeo in December 2024, and it has been nothing but a headache since. The service advisor, Eric Cornellius, confidently told me my service qualified for rental reimbursement. Based on his assurance, I rented a car while mine was in their shop. I submitted my receipts on January 10, 2025. It's now nine months later--still no reimbursement. Why make promises you clearly have no intention of keeping? If rental reimbursement isn't real, don't mislead your customers just to close the service ticket. I'd have made very different choices had I been told the truth up front. This experience has shown me that this dealership values lip service over integrity. If you're considering bringing your car here, think twice--because if they'll lie about something as straightforward as rental reimbursement, what else are they not being honest about? read more

Super excited that Alfa Romeo Dealership and Service center opened in South Bay! They have new cars, pre-loved ones and more! Waiting for gift shop to be open No need to drive to Livermore or Marin county! read more

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Had a fantastic experience working with Jason. Sold my car to the dealership and everything went smoothly. Thank you Jason!

Just closed on a 2021 S4 on 5/24. Very happy with our service. Every person we talked to in the past week has been great to talk with and very responsive. Michael, Kevin, and Jason were knowledgeable, fun to chat with, easy going, and honest with us. I'd trust them with buying another car in the future. We also traded in our car and got a good value for it, so I felt happy with all parts of our experience with the guys at Alfa Romeo SJ. They'll help with any asks you have - we wanted to get the service info on the Audi and they gave it to us without any wait. Again, super honest guys and really happy with every aspect of buying the car. read more

Went in for major service and everything turned out perfect. First time customer at this location and am incredibly happy with the work. They must hire auto mechanic wizards. The service advisor Dave is incredibly friendly and takes the time to answer any questions. read more

My wife and I went down on a Tuesday afternoon to look at a few cars. The dealership has a cool vibe with lots of high end used cars inside. However, we were there for about 20 minutes trying to find an employee to help us look at and maybe test drive some cars. We couldn't find anybody. If it weren't for the lobby being open we would have guessed they were closed. read more

Antonio is amazing! We closed on our son's first vehicle the day after Christmas, and he's still checking in on us. His customer service is top-notch--down to earth, genuinely caring, and always looking out for our best interests. Unlike most dealerships where you're left waiting for paperwork to be drafted, he kept us updated every step of the way. Highly recommend! read more

this is marketed as "luxury," but my experience felt like the opposite. honestly, kia and other cheaper brands handle service and customer care better than what i got here. i came in expecting a clean, professional process for maintenance i already paid for. instead, i got a runaround: i was told my prepaid maintenance "wasn't in the system" at one point, and later i was told coverage was basically "done" once i was slightly over the mileage mark (41k for the 40k service i prepaid for when purchasing the car ). if you're selling a premium brand experience, this kind of confusion and inconsistent answers shouldn't be part of the deal. i also reported multiple concerns (oil/coolant level issues, occasional smoke on cold start, drivability/transmission behavior, and a window switch problem). what i got back felt like the standard brush-off: "can't replicate." no clear diagnostic plan, no helpful written findings, and no sense of ownership. even the basics weren't "luxury." the loaner/rental situation was handled in a way that felt inconvenient and messy, with pressure toward an off site rental and paying out of pocket with reimbursement discussed later. again: cheaper brands manage loaners, communication, and follow through way better. overall, this was time wasting and frustrating, and not what you expect when you're paying luxury prices. if you go here, get everything in writing upfront (coverage, mileage thresholds, what exactly will be done), and document everything. i wouldn't recommend this dealership based on my experience. read more

Tho I didn't end up purchasing the vehicle here, it was absolutely great experience with Kevin and Jason. Easy to work with, provide you full transparency. Best dealership experience I've ever had. Coffee can be better tho ;) read more

Slimy salesmen. Agreed on an out the door price but tried to sneak in fees without telling me when I was about to sign. Typical used car salesmen. Run! read more

Do not come to buy used car. We did the mistake and regret it. We went to this dealer to look for used car. The Asian guy was so "out of the world" comparing his dealer to others. We thought he was just a little look down on us. Anyway, long story short, we came back an hour later as we thought the price is better than the other dealer... we asked another sell person to serve us. All went well and we paid cash. The attitude of the first Asian (I think he is the manager) male was better because he knew we were not playing around and had money to buy the car. All went well until sign in. They said we had to wait an hr or two as there is a person ahead of us. Fine, then we said we will come back in an hr to do the paper work as my kids were very hungry. After we sat down in a restaurant, the dealer called us and said they are ready for us. Fine, I don't want people to wait for us so I decided to leave while my other family members have dinner. When we got there, we still had to wait 15 mins for them to do their stuff... we signed the paper. He hanged me the key, which is only one key. He said it's nothing he can do because that is what he got. Well, I didn't expect that and it was not disclosed. Fine! Then I had to drive back to the restaurant to pick up my family, left the car at dealer. When we drove back, the gas was empty. The dealer is already closed. WTF! I emailed the sell person next morning, he said they only fill out tank when it is new car.... What a disappointment... I never heard the dealer only fill out tank to new cars. I felt the dealer is very dishonest, and regrets to buy this car for this type of services. read more

Thanks to Jason and Michael, I just drove home in my new car! I used to worry that my car-buying experience would be reminiscent of that Seinfeld episode where Jerry is manipulated and tricked and bamboozled at the dealership. This was NOT that. I was treated fairly and with respect. Finding the car that met my (exact and uncompromising) specifications wasn't easy, but Jason and Michael never gave up! They tracked down the one that I wanted, down to the color and features. Can't ask for more than that! read more

10/10 customer experience. The whole team was friendly, professional, respectful, and very knowledgeable. They're not sleazy like other salesmen I've had the displeasure of dealing with... Thank you to Kevin, Jason and Michael for making the experience smooth and easy. Highly recommend shopping with them! PS. Michael, your mechanical keyboard is awesome. read more

Bought a car from here & hours after leaving the lot dash light came on for TPMS fault. Then only while in reverse but not on the gas my brakes make a horrid screaching sound. At first, Michael the salesman as well as the owner at one point were responsive & seemed helpful. Then 3 weeks after ownership, car broke down & I had to buy a new transmission! There was also previous damage to the front right axle as well as metal shavings in the transfer case. Since communicating that- none of my calls or emails have been returned. I was led to believe something would be done but literally nothing & crickets. read more

Kevin & Jason provided the very best customer service. A 5 star rating isn't high enough. They were kind, honest and respectful. No high pressure sales tactics. Quite a refreshing change from salespersons at other dealerships. I will return to them for my next purchase. They have a customer for life! read more

Oscar was such a great help when dealing with the service industry! He's super informative on how long the service will take as well as when the parts needed will get to the store. He calls beforehand when dealing with pricing so you always know exactly what you're going to pay and what you're paying for! Side note, he's got a great sense of humor. It's always a pleasure working with him, thank you Oscar! read more

Oscar is the best! I needed to have my new Tonale serviced and Oscar Baragas in the service department was responsive and helpful in getting my car serviced quickly. He communicated with me every step of the way. I felt very confident in the information and knowledge he shared with me. I am really enjoying my new Tonale and am so happy to have Alfa Romeo in San Jose. read more

The worst experience of my life in a dealership.it was a Friday night and this guy Jason totally hurried me and pushed this car like a drug dealer.first off he had me call Geico insurance from the dealership and the fake agent I called frauded me .He totally miss quoted me on insurance and by the next morning at 11am my bank account had been emptied of approx $6500.00 on furniture and a guitar and miscellaneous items and i had no insurance.when I found out the same morning before noon that insurance on this luxurious 2018 audi s5 would be $300 a month i rushed back to the dealership to tell Jason I can't afford the car and that his guy ripped me off all my money he told me sorry I signed the contract and he already submitted the paper work to DMV and I had to keep the car.I have never been treated so bad buy anyone in any situation in my life,Not only did I get frauded on but he over charged me like $10K ON the car.He assured me 28 k was a great price for this car but when I got home and looked into it the car is worth 20 k at the most.He also sold me a$4000.00 warranty that is only good for 2 years or 24k miles.ivecbeen trying to cancel the warranty for a month now with no luck because I can't afford it,He won't call me back so I have been dealing with Toyota of stevenscreek the sister store and they have been nice but tell me it takes 90 days to cancel the warranty and I t won't lower my payments when it comes off the loan anyways.Long sorry short I put 15 k cash in Jason's hand on a 28 k car plus 4k for warranty and tax it came to almost $35.000 plus the bad finance rate on a car that is only worth 20 k.i have never been ripped off by a salesman so hard up to sell a car in my life.its been 2 months now and he also lied and said he ordered me the sun visor that is missing but I still have not received and I have to drive all th way to San Jose from San Mateo just to see if the visor came in yet because he won't call me back or help me in any way shape or form.Simply Dusgusting he should be fired on the spot. read more

This is the place for Alfa enthusiasts to go. Had to get a minor service handled and they are very prompt and communicate really well. I'd rather drive a few extra miles to know that my patronage is valued. Eric is top-shelf read more