Nearly $1,000 for an Incomplete Move, Property Damage, and Unacceptable Service…read more
My experience with Man with a Truck Moving was extremely disappointing and stressful. I paid approximately $984 in cash for a three-person moving team, originally scheduled for four hours with an additional hour added. Despite paying nearly $1,000, the move was left significantly incomplete.
Before the move, I explained that I am disabled, my adult daughter is disabled, and we have a two-year-old child. I specifically hired professional movers to handle the heavy items we could not safely move ourselves, including our couch, dining table and chairs, living-room chairs, curio cabinet, grandfather clock without its weights, freezer, two queen-size beds, king-size mattress, storage dressers, patio furniture, and numerous boxes containing fragile belongings.
We packed to the best of our ability. Fragile boxes were clearly marked "FRAGILE," while heavy boxes were labeled "50+ POUNDS" with arrows showing which side should remain upright. Although the movers transported many boxes, they left a substantial amount behind. They initially attempted to leave the couch, freezer, curio cabinet, and grandfather clock--the primary heavy items I had hired them to move. I had to insist that these items be taken.
The tallest mover behaved carelessly around my family. He repeatedly bumped my 24-year-old disabled daughter with boxes as she tried to move out of his way. While using a dolly, he nearly struck my two-year-old grandchild three separate times instead of stopping or moving over in the hallway. I finally had to firmly tell him to be careful and not run into her. This was frightening and completely unacceptable.
That same mover also caused a hole approximately one to one-and-a-half inches wide in the apartment wall. I sent pictures and requested that the company at least pay for the damage, but it has not been resolved.
The on-site job manager spent most of the time outside loading the truck, so he did not properly supervise what was happening inside. His communication and coordination could have been much better. I do want to acknowledge that the third mover--the shorter, stockier gentleman--was polite, kind, attentive, and helpful. Unfortunately, his professionalism could not make up for the overall experience.
The company also brought approximately 10-15 large, empty wardrobe boxes even though I had clearly said we did not need them. During the additional hour I paid for, valuable time was spent reloading their unused boxes instead of finishing my move. Those boxes should never have been brought after I specifically declined them, and dealing with them should not have taken away from the time I was paying for.
By the time the movers left, there was still a large amount of property remaining, including the metal patio table and chairs on my balcony. The apartment was still a mess, and I had to rent a U-Haul to finish transporting everything myself. As someone with limited financial resources and physical disabilities, this created an enormous additional burden.
I contacted a person named Rob, whom I understood to be management. He listened to my concerns and said he would rectify the situation by sending movers back. I explained that we had only five days remaining to empty and clean the apartment. He never followed through or contacted me again. By the third day, with no response and time running out, I told him not to send anyone because I could no longer rely on the company. I contacted him again about repairing the hole in the wall. He claimed he had not received the photographs, even though they had been sent. Nearly three weeks later, I have received no meaningful follow-up or resolution.
I have photographs documenting the condition of the apartment, the large amount left behind, and the wall damage. This was not the level of service anyone should receive after paying nearly $1,000 in cash. Based on my experience, I cannot recommend Man with a Truck Moving. Their claimed years of experience were not reflected in the quality, care, communication, or completeness of the service I received.
I also had no idea that they offered senior pricing. The man that hit my daughter with boxes and that almost ran into my Grandchild was caught numerous times on his phone.
am labeling this as overpriced based off of the service that I received.
I shared the hole in the wall, 2 of the messages....I am not looking anymore for pictures. This was a traumatic experience and after this review I know that I wont hear from them in regards to any of this.
