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    Evergreen Carpet Care

    3.6 (323 reviews)
    Open 7:00 am - 5:00 pm

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    Response time

    30 minutes

    Response rate

    100%

    Services - Evergreen Carpet Care

    Air duct cleaning

    Air duct sanitization

    Biohazard cleanup

    4 More Services

    Carpet cleaning

    Damage restoration

    Rug cleaning

    Upholstery cleaning

    Evergreen Carpet Care Photos

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    Recommended Reviews - Evergreen Carpet Care

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    Reviews With Photos

    Marissa G.

    I can't even believe what we experienced this morning after Evergreen cleaned our carpets today. We have 3 NEST carbon monoxide monitors and 2 of the 3 were going off about an hour after they left. I checked on my husband (and our cat) who works from home and said he started feeling light headed and felt dizzy before the monitors were going off. I have a screen shot of our monitors and the levels it reported which I will post below. One room 70 PPM (bedroom) and one was 150PPM (office), the third room had not gone off yet but he could see the lights flashing on it like it was starting to detect (this was a bedroom). You want to know what the recommended level is...I looked it up and spoiler alert, it's 35 PPM!!! My husband was sitting in 150 PPM for about 1 hour. When I called Evergreen in a panic, asking what they put in their carpet solution, I was told that it has nothing to do with the solution but the machine in the truck. The exhaust apparently gets sucked in from the direction of the wind blowing into the home. First of all it is 10/13/23 at 8:00 am and not a bush or leaf in sight moving - NO WIND. They parked in our driveway and even if they had parked street side, it would have been almost the exact same spot. HERE COMES THE CRAZY PART - The guy tells me, you are the third call this year reporting this!!! I am sorry, excuse me?? I suppose thank you for your honesty. Now you are telling me this is a trend and when I suggested that they add to their check list upon arrival to have the home owner open doors and windows, he basically told me nah, you don't really need to do that. Cool, so because it was not your idea, it's not a good one?! Give people a heads up that your trucks and machines produce exhaust and this can happen and it is best to have proper ventilation with fans going and windows open so that does not happen. I guess you are fine taking my few hundred bucks even after I called. They better hope that my husband getting fresh air is enough to not cause longer term effects. Lastly, not that I asked or expected it because really I was looking for an emphatic response, but they made no concessions to me at all. No refund or even a redemption cleaning next time. Granted, that does not solve the bigger issue at hand but customer service 101 is do everything you can to make something right. With this experience, if not for our monitors, my husband may have been a statistic. Don't use Evergreen (and buy carbon monoxide monitors if you don't already have them.) I hope they take this review extremely seriously. This will also be reported to BBB and if there are any residual health concerns, you can bet they will be hearing from more than just me again.

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    24 days ago

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    10 months ago

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    4 months ago

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    1 year ago

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    3 years ago

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    Dale C.

    Thank you so much

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    8 months ago

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    Dale C.

    Thx so much.

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    9 months ago

    Service was great. Water stains on rug were removed successfully. A little expensive but in our case worth it.

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    10 months ago

    They did a great job! They were able to get us in quickly and were professional and quick.

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    9 months ago

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    2 years ago

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    4 years ago

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    Dale C.

    Thank you so much

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    9 months ago

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    1 year ago

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    11 months ago

    The man was very nice. Didn't waste time! I have used them for several years and have them to always be on time and very pleasant.

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    11 months ago

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    3 years ago

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    Dale C.

    We appreciate your business so much !!

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    Thank you so much

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    6 years ago

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    Page 1 of 9

    Ask the Community - Evergreen Carpet Care

    Any negative reviews?

    Nothing negative from me. I've used them for about 10 years now - always on time, work is well done, employees are very polite and efficient. Prices are reasonable - we've used their promotions several years.

    Don’t See Your Question? Ask Away!

    Review Highlights - Evergreen Carpet Care

    I was fortunate enough to have Zane from Evergreen Carpet to clean my carpet, he's professional, kind and knows what he's doing.

    Mentioned in 9 reviews

    Read more highlights

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    Voda Cleaning and Restoration - We're making life easier for those responsible for creating inviting, healthy spaces where people live, work and do business. Call us Today!

    Voda Cleaning and Restoration

    (1 review)

    Two nice young men came to clean out the dryer vent in my new home. It was really plugged and…read moreneeded professionals to clean since it vented out the roof. No extra charges to move the dryer out and back in. They had a special going so I figured I would give them a try. They came equipped to do the job and it only took half and hour. Then even gave us a chance to run to get a new dryer vent hose and they put it on. The other one was crimped bad and so the dryer was not getting much airflow. Glad we got it cleaned out and we saw a photo of the clean vent. With lint in the vent or hose you can get a fire. I would recommend this company. They do a lot of other cleaning and restoration work. I only tried them for the dryer vent cleaning but would try them again on other jobs. Give them a call.

    From the owner: Experience unparalleled cleaning and restoration services with Voda Cleaning & Restoration of Reno…read moreand Carson City! As your trusted partner in residential and commercial cleaning, we offer a comprehensive range of services to ensure your spaces are spotless and revitalized. With over a decade of experience, our certified technicians excel in carpet cleaning, tile and grout cleaning, upholstery cleaning, and air duct cleaning. We stand out for our exceptional water damage restoration, fire and smoke damage restoration, storm damage recovery, and mold remediation services, all available 24/7. Customer satisfaction is our top priority. We use eco-friendly, non-toxic cleaning methods to ensure the safety of your family, employees, and customers. Our rigorous attention to detail means you can trust us to restore your home or business to its original beauty. Choose Voda Cleaning & Restoration for a seamless, sophisticated experience. From precise appointment windows to meticulous service delivery, we offer peace of mind and impressive results. Reach out today for a free consultation and let us be your knowledgeable sidekick in maintaining a healthy, clean, and inviting environment. Whether tackling stubborn odors or enhancing indoor air quality, Voda Cleaning and Restoration is here to transform your space and offer a 100% Satisfaction guarantee. Contact us now!

    CRBR Property Damage Services - Reno - Cleanrite-Buildrite is a full-service carpet cleaning as well as Wind, Water, Mold, Fire & Smoke restoration company

    CRBR Property Damage Services - Reno

    (14 reviews)

    This company was hired to reconstruct my kitchen after it flooded last year. The pipe unused the…read morekitchen now has a crack in it. * Never on time or postponing * refused to supply paperwork when requested to compare cost when changes made * never responded to email/calls after work done. Would never recommend this company.

    Where to start? From the beginning I guess. We had a garage…read morefire, unfortunate but it happened. The scariest part is that I was home and my pregnant wife was at work. Remember this detail. Called the insurance and they picked CRBR to do the restoration. Everything started pretty good, we had a crew showing up within a couple of days to do the soft content cleaning and place them in a POD that was parked in our driveway. Good. One of the guys showed up for an estimate and the scope. Good. Next step:demo. Done quickly. And this is when everything went downhill. All of the drywall was left in my driveway for weeks, with the promise of "oh tomorrow somebody is gonna come pick it up". When finally the trash was picked, crickets. For months. And months. Always an excuse "the project manager, quit" "the new project manager got fired" "the new project manager is catching up, sorry!" So I finally decided to go to the office in person. I have to say they were extremely nice and showed me the new scope and estimate which was about $10k higher than originally drafted. Naturally I asked if the insurance was notified and it was approved "of course, nothing to worry about!" Ok then let's go. Crickets. Crickets. Crickets. You remember my pregnant wife? My child was now 14 months old; but the job was done, at last! Couple weeks later, we got a letter that we needed to pay about $10k for the additional work. So called the insurance and they never approved anything. Called CRBR, they never sent the additional scope to the insurance company, but I still have to pay as the job was completed and I am responsible for it. Oh and they were gonna put us in collections if we don't pay. At this point I disclosed the fact that I'm actually IICRC certified in fire&smoke, water, mold and bio; and my wife is an insurance broker. We are the customers from hell in this case if you poke us. They sent a bill to the insurance with a whole bunch of parts that were claimed to be replaced but weren't: insurance fraud; we authorized the job to continue, signed the contract under false pretenses:illegal. And I wasn't shy about it, put me in collections, I'll sue you. Long story short, they sent a revised invoice to the insurance company (which dropped us, by the way, so thank you CRBR) and got their money. Do yourself a favor, call COIT or ServPro.

    EcoDry Restoration

    EcoDry Restoration

    (5 reviews)

    WOW. Where do I even start. What started as a nightmare at 3am turned into a fantastic experience…read more Deric, Brandon and Kevin showed up and immediately located the shutoff valve to my house to stop the flood coming from 3 separate angle stops bursting in my home, before cleaning all the water up and working quickly to minimize damages while simultaneously calming my wife and I down by walking us through next steps. Tim's follow up, coupled with him and his team's efficiency, knowledge, and professionalism made my experience so incredibly pain free. These guys not only know their stuff, but are also some of the nicest and most professional gentlemen in the Reno area, which as any Reno native or transplant will quickly tell you, is so rare. They did such an outstanding job, I've recommended them to my neighbors, friends, family, and just about anybody that will listen. Impeccable job gentlemen, thank you again!

    Consumer beware. This company came to our home for an…read moreassessment we were told was free. They assessed, told we needed dryers and remediation and repairs and they would act as an intermediary between us and the insurance company and not to worry the insurance company would handle the bill. All we would have to handle would be the deductible. NONE of that was true the insurance company denied the claim. We cancelled before they did ANYTHING. Now Ecodry is trying to stick us with $2500.00 bill for a free assessment charged as an emergency call out, administrative fees, fuel surcharge and testing fees and left us with a hole in our wall where they cut drywall out for the testing. Come to find out they did the same thing to our In laws. I filed a complaint with the AG today. If anyone else has fallen victim to this predatory company, I suggest they also file a complaint with the AG.

    BELFOR Property Restoration - More of the crawl space door trim

    BELFOR Property Restoration

    (26 reviews)

    South Reno

    I met with Brian at the Belfor office and discussed multiple solutions that Belfor offers. He was…read morekind enough to give me a tour of the facility and I was quite impressed with his professionalism and knowledge of the industry. I will certainly be choosing and recommending Belfor for all my water and fire damage restoration needs.

    I had a leak in my upstairs bathroom that caused damage to the bathroom and downstairs ceiling. The…read moreceiling needed to be repaired, shower torn out along with the flooring and wallpaper. Belfor hired for restoration in April 2024.. May - July 2024 it took paint contractors to remove wallpaper, repair the drywall and paint. 1 of the 2 contractors likely doing drugs in my bathroom based on length of time in bathroom. Yelled back and forth to each other while I was working from home and didn't show up several times. There were issues with the paint that we advised Belfor of in July 2024. Tile installation began for bathroom floor and shower in June 2024, didn't show up a few times when he was supposed to, installed tile with chips that he tried to repair with resin, ended up replacing that tile and job finally finished in September. Shower door installed early September 2024, told Belfor shower pan had squeak in it (sign of poor installation), they tried putting foam below the shower pan. Then there was no work done for weeks, notified Belfor end of October, November 2024 plumbers came to address shower pan issue. Paint issues fixed in December 2024 (5 months after Belfor notified of issues). Advised Belfor December 2024 of issues with grout in shower, different tile contractor came that month, said there was several issues with tile. January 2025 water pooling outside of shower then shower door could not be closed. Ended up shower and all the tile had to be taken out along with about 1/2 of the tile on the floor. The Belfor project manager at that time started being responsive after we complained in January. From January until last week, tile completed then when glass contractors, Century Glass, tried to reinstall the shower glass they cracked tile like 3 times, tile guy had to come back and fix. Then from end of February until now, glass contractor tried over and over again to fix a leak from where glass meets the tile. Long story short, Belfor was the general contractor on this job, uses sub-par subcontractors. This job should have taken about 6 weeks, and it took over a year. New management, Cody, came into Belfor in February. He did assist and agreed to make adjustments to the invoice due to the delay. Neil became the project manager in late February, he was on top of everything and empathized that we were frustrated. He would call before a contractor came out (in the past we had them show up some times with no notice) and then would call after the contractor came to ensure work was done. If all project managers at Belfor took ownership of the jobs like Neil does, and Belfor used better subcontractors, there would probably 5 star reviews. On a personal note, last week when the job FINALLY got completed, we were side swiped - went from a homeowners to a auto claim - luck isn't on our side LOL

    Evergreen Carpet Care - carpet_cleaning - Updated May 2026

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