On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

The owner was very responsive and polite. He took care while cleaning our carpets. I got quotes…read morefrom a handful of cleaners in the area and they were all pretty much the same. Our carpets came out great. They were in good shape before so I can't comment on stain removal or things like that. They came in at 8am and the carpets were mostly dry within 12 hrs. They will be our go to going forward

I reached out for a move out carpet clean and Mark was very quick and professional to get back to…read moreme and get it scheduled. Eric came out the day of the cleaning and was very friendly, detailed and knowledgeable. He was able to finish it within schedule and did such a great job! I appreciated the value of their services and the quality of their work so would definitely recommend and use them again.

Sterling Carpet Care delivered an experience that truly exceeded my expectations. The two…read moretechnicians arrived on time, were incredibly respectful, and worked with real care and attention. My couches look refreshed and ready for the holidays, and the difference is noticeable the moment you walk into the room. If you are looking to revive your upholstery or carpet, Sterling Carpet Care is the team to call. Their professionalism, quality of work, and friendly customer service make the whole experience easy and worthwhile. Five stars without hesitation. I would happily recommend them to anyone wanting their home to look and feel its best. Excellent Value!

Great communication via Yelp and phone to arrange an upholstery cleaning of my 15 year sofa. Lukas…read morearrived on time and came in to see the sofa before deciding the best way to clean it. I was impressed with the job, and the fee that was quoted and was a good value! Thanks!

Been using EcoPro the last 2 years. Service, quality and value's always great. Lucas is always on…read moretime, helpful and friendly.

Had our carpets cleaned the other day and Evergreen Carpet Care did the most amazing job!…read moreEverything from scheduling to the time of service was so seamless and easy. And what a beautiful job they did and our carpets look amazing!!

This was my first carpet cleaning experience with any local company. After two years in our new…read morehouse (with little kids), our carpet desperately needed a cleaning. I called and asked about their special for two rooms and a hallway for $125. The gentleman on the phone told me that rooms larger than 200 square feet would cost more (I forgot the actual price) and any special treatments would cost additional as well. He helped me schedule a time for the following week. About 15 minutes before the scheduled time, I received a phone call letting me know that they would be arriving soon. I wasn't there but my partner was there and said everything went well. We opted for the basic cleaning and didn't expect all the stains to be removed (for example, some chalk paint in the hallway). The carpet looks much better! The invoice noted the stains that couldn't be removed and the traffic wear pattern in the hallway. We had reasonable expectations for what carpet cleaning could do and are satisfied with the entire experience. Would definitely hire again for future carpet cleaning needs.

He did an excellent job, cleaning out the air ducts in my house…read moreI'm pretty sure they had never ever been clean before, so it was weirdly satisfying to hear all of the evil being removed as it all got sucked out of the vent The air from the vents has smelled fresher ever since

Coit did an excellent job cleaning our carpets and upholstery after we found mice droppings all…read moreover our condo. Mark was very responsive and easy to deal with. The best part is they were available on very short notice as we needed to get the place cleaned out before winter break.

They came to clean our carpets when we first moved in. I noticed there were some spots still on the…read morecarpet. They came back out to clean them again as promised. I thought they would steam clean the spots but all they did was use a spray bottle and towel to try to touch up. Seemed very lazy way to me like they didn't want to drag out the equipment again. I also noticed the entry to the bedrooms did not come clean and nobody uses them. I will be trying somewhere else next time. Sorry

Great service, quick, professional, fair price! They got…read moreright back when we contacted and arrived right on schedule. Communication throughout was flawless and the tech did great work.

If you are looking for carpet or furniture cleaning, look no further! They not only do a great job,…read morebut they are easy to contact and schedule quickly. I booked them online (super simple) and received a text shortly after to get all the logistics taken care of. Salvador was easy to communicate with via text and Cody did a fantastic job cleaning my sectional and area rug. When he arrived he was professional and super friendly. He was dog approved by my golden and golden doodle too. With dogs (one being a puppy) and two kids things get a little dirty. Any stains and smells disappeared after the cleaning. They also have other services aside from carpet and furniture cleaning. They do repairs, tile, and air ducts too! I will definitely be using them again for any future services and will recommend them to anyone looking for cleaning or restoration.

It feels like family coming into your house to help you out. This company, from the phone…read morereceptionists to the crew that shows up. Polite and Pleasant are the words that come to mind. They take great care to hear your concerns and then guide you to the perfect package. They take care to place bumpers on all corners of walls and the rest is just a wonderful experience. My carpets look like new. I love this company!

They did an AMAZING job on our house. Matt and Nichole worked very hard and put extra time in to…read moreget our house incredibly clean. We highly recommend Dust Busters if you are looking for a hard working team that does a GREAT job.

I've had a very similar experience to another recent review. I was forced to fire Dust Busters…read morefrom my house cleaning because the service they offer now pales in comparison to when they started. Nichole and Will are very nice people and I love their entrepreneurial spirit, but growing pains have turned them into an entirely different company. Nichole and Will used to clean my house themselves and it was near flawless. Unfortunately, they have not been able to instill their attention to detail into their staff and the quality of work now is shockingly worse. They do still clean my commercial office property which is more janitorial than the cleaning one expects in their home. That might be more their thing now since they have not been able to maintain the quality through the growth. This review pertains only to my experience at home. We will keep an eye on them at the office and hope for the best that it doesn't end with the same result. I thought twice about posting this review because I like them, but it's unfair to the public to not tell the truth. I also feel these negative reviews will help light a fire to manage the growth better by not sacrificing quality, training and managing employees and maintaining the standard they have set. I'm hopeful they will figure it out over time. If they can get back there, they will be unstoppable.

Professional, reliable and thorough is how I would describe the service. David came by and did an…read moreexcellent job in explaining what his process was in getting our carpets cleaned caused by several accidents from our dogs. When the job was done, the carpet that he cleaned came out feeling soft with no lingering smells. The product he used created a light fresh scent that was not overpowering which we were very thankful for. We highly recommend this company, it was money well spent!

I had a mix up and wasted David's time but he was so gracious about it and it shows the true…read morecharacter of man and his business. I will definately use Relentless in the future because of his good attitude, considerate personality, prompt replies and great ratings.