Cool Breeze had some very high bars to live up to, and they knocked it out of the park. We had called them out for an estimate to replace our furnace and A/C with a new furnace and heat pump, and they were following some other companies that did a fantastic job both with the assessment and the solutions they offered. Anthony from Cool Breeze came in and immediately went the extra mile, not only checking out our existing units but also taking the time to go up into our attic (very hard to get to) and down into our crawl space to make sure that any new equipment we bought wouldn't be compromised by bad insulation or ducting. We were immediately impressed with the effort and with the clarity of the info he provided, and he also had a very easygoing manner that made us feel comfortable/unpressured in considering the options Cool Breeze presented. After Anthony's on-site assessment, we spoke with James at the main office, who took a ton of time providing us with very clear and sensible options. We had a bunch of follow-up questions, and he handled them all thoroughly, taking the time after hours to provide additional estimates and helping us make sure we were making the best possible choice. While we haven't made a final decision yet, we were very impressed with how Cool Breeze presented themselves and how knowledgeable they were. No matter what we decide, we wouldn't hesitate to use their services in the future. read more

I would use Cool Breeze in a heart beat, and have referred a few people to them. Nick (Cowboy), was a wonderful technician. He is knowledgeable, professional, very clean and extremely polite and nice. We had a small problem come up after install and he was right there to take care of it. We are extremely happy to have had Nick do our install. read more

Waste of time and outrageously high priced. They canceled our first appointment 20 minutes before they were to be at my house. The 2nd appointment they came charged me $89.00 and did nothing but look at my mini split, and told me they didn't have any Freon with them. They were going to get back to me an estimate and after 10days I called them and a day later they came back and did a pressure test in my lines. They said it had a pen hole and would get back to with a repair price that bill was $311.00!! Again I had to call them to get an estaminet. The next day they said it would be $8,700 because I needed a whole new mini-split! I called four other companies and they all were $2,000 or more CHEAPER! read more

They did an awesome job. Came out the same day and found problems I didn't even know existed as well.

After what seemed like a horrible nightmare with a home warranty company and terrible customer service along the way with other companies, I was left frustrated and without AC for almost a month. One phone call to Cool Breeze and less than 3 hours later I had AC. The customer service and professionalism from both Belle and the technician Kyle are unmatched and honestly couldn't have been more appreciated. I will continue to use this company as well as recommend them to everyone I know. Truly outstanding!!! Thank you Cool Breeze! read more

I needed a new FAU/AC unit. I got four quotes from local contractors, and Anthony from Cool Breeze came and talked with me about what I needed and wanted. He drafted a quote that was not only better but lower in cost than them all. Once I accepted the bid, the installation was in one day. It was a very professional and cleanly installed by ED and DJ who walked me through what they were doing. Every time I had an appointment, the front office or tech called and confirmed the time. This was a very positive experience. These folks have not forgotten what customers' service means. read more

I had to reschedule a few times and everybody in the office, including Maribel and Rickey, was helpful and kind each time I called. Just had Kyle from Cool Breeze out to service my furnace. He was professional and courteous. He cleaned our furnace, changed our filters, and showed us how to replace the batteries in our thermostats. He also recommended services for our spring AC appointment. Overall very satisfied with the service and peace of mind knowing our furnace is serviced for the season. read more

Nothing sucks more than having your AC quit in the middle of a 105 degree heatwave! I called Sierra Air first, but it was going to take them 5 days to come out and diagnose the issue. No can do. I called Cool Breeze and they squeezed me in the same day I called AND fixed the issue! Turns out my 22 year-old furnace had a filthy motor (apparently we are supposed to do an annual maintenance - lesson learned). And while we will save up for the full replacement that is bound to happen soon, Jacob fixed the motor within an hour. So thankful for the efficient and effective service from Jacob and Cool Breeze! read more

We only use this company for our 2 businesses at this point! They are always available and do a great job. Replaced an entire AC unit quickly at one of our locations this summer when no one else would even give us an estimate Most recently, Eric came out. He was very thorough, did exactly what we asked, and fixed the problem so we could continue to do business. read more

They came promptly and did the necessary repair and gave good advice on what to do next.

We had them out to give us a quote on a whole house humidifier. They came out and looked at our place and told us about their product and said they could do it. He wanted to have his guy come out and see where they would install the unit. Well that was the last time we heard from him. I then called the office and asked for him to call me and she said he would. Again, he never called. We were ready to do the job and now I'm glad we didn't as if this is the kind of service we would have received it might have turned into a nightmare. I wouldn't have them do anything for me now read more

Quoted over $300 to install two smart thermostats. The thermostats were already purchased so quote was on the high side and then the night before service they called and said they misquoted and the install would be over $600 for a job that would take an hour at most. Stay far away, they are con artists. If you don't want to do a job just say so! read more

Dear Ricky, the job done on-site was not a 3-hour job. 1st job took 45mins and the 2nd job for the pan install was 10 mins at most. if your tech claims it took more than 10 mins then you should check up on his performance. also Sir your tech told me I would get an email for the pan installation quote. i didn't realize i had signed for the pan installation. but what's done is done now but I would like you to please post the invoice under my review so other businesses can see how your company charges. read more

Booked an appointment a week out and got canceled the day of...now I've got to book and wait with another company.

We've used these guys a lot recently and they have been beyond great. You know how it sometimes takes weeks or longer to get service (Sears icemaker guy)? I called Cool Breeze last week and the fellas came over WITHIN THE HOUR! He just shrugged and said "We were in the area". And the job was done quickly and perfectly. Again. Just gonna leave that there. =] read more

This company was fantastic to work with and put in a brand new high quality system for less than two other quotes we received. They were very professional and prompt. Couldn't be happier! Thank you cool breeze read more

I've been using Cool Breeze for 20+ years and have always had a good experience with them. I have a service contract for them to clean my AC unit twice a year. The scheduling process is easy and the service techs always show up on time and are knowledgeable and thorough. Last year I finally needed a new AC unit. Vincent Ferrer, who I call my AC guru, hooked me up with a great unit - It's quiet and cooler than my old one. A special shout out to Lily, who works in the office and helps me with scheduling and any questions I might have. Overall, I highly recommend Cool Breeze. I used another company prior and had nothing but problems. read more

Asked Cool Breeze for a quote. The salesman was very responsive but the quote was 2-2.5x what I had been quoted by 2 other contractors. The prices were so far out of line it wasn't even worth asking them to review them. read more

Since moving to South Lake Tahoe in October it wasn't long before we were slammed with lots of snow & harsh weather. immediately our HVAC heater began failing. Turns out the unit was left in disrepair, unsafe, red flagged and because of neglect it had to be replaced. It was exuding Carbon Monoxide in our home. Written documentation & 2 companies certifying it red flagged, dangerous & inoperable for safety reasons. Nice previous owner to leave it in disrepair and unsafe to run. Not Cool Irresponsible for others well being. This nightmare quickly turned around after 6 weeks of repairs & testing. the HVAC constantly failing due to many safety issues especially making us sick, nauseous, not well because of the carbon monoxide in our home. Cool Breeze came to the rescue with a warning that it needed replacing due to carbon monoxide poisoning and unrepairable due to lack of neglect and maintenance. Red Flagged UNSAFE. From Thad representing Sales knowing our budget and health concerns doubled by breathing poisonous air. He was able to locate a beautiful, reliable, cost efficient HVAC heater brand new system within 2 days! The best friendliest customer service manager and installer showed up today early to install our new heater HVAC. KEVIN & TYLER NICE GREAT PROFESSIONAL KNOWLEDGEABLE INSTALLATION TECHNICIANS did a professional, careful, clean install of this new HVAC including exhaust pipes vented to the roof with plenty of length so the unit will always run no matter how bad we are hit with a snowstorm. Immediately we noticed the air quality was much better. I can breathe now. I'm so happy and pleased with this company from start to finish. Another manager showed up at the end for QC INSPECTION including checking electronically for Carbon Monoxide. If you value a safe clean air environment "COOL BREEZE" is your best choice in this area. Based in Reno & Sparks they have technicians spread out to support any need. I'm very grateful and thankful for finding such a dependable caring company! KEVIN & TYLER ARE THE BEST INSTALLERS...,, 10 STARS Cool Breeze is simply THE BEST . read more

My a/c died when it was over 100 degrees in Sparks and my house was 90-100 inside for 2 days. I couldn't get anyone to look at it until the next week. Cool Breeze squeezed me in the next day and got the motor replaced the same day. The office staff is excellent as well. I highly recommend them! read more

Wow this company is so disrespectful and rude. From the technician and his unprofessional demeanor and the customer service/manager that had such incredibly poor customer service! Rude and not helpful in any way! Definitely don't recommend! Do not go with this company! read more

Dave V came out this morning and did a winter check up on our HVAC and found it working perfectly. Thanks for the professionalism!

Hi I had Harlan come out to my place to fix my walk-in refrigerator he was Awesome he walked me thru all the issues we had . I will only use Cool Breeze from now on, read more

I would've loved to leave a great review, however, we had two appointments with them for a service call for the summer and both times they cancelled. Our first appointment was scheduled for June 5, 2023 - they called and said the technician hurt his back. I'm always suspicious when a business calls to cancel on a Friday or a Monday (thinking 'long weekend?'), but I gave them the benefit of the doubt and rescheduled for today, June 13, 2023, from 10-noon. They texted yesterday and asked if it could be changed to 2pm-4pm (sure, no problem). Today comes and guess what? They wanted to reschedule because of weather. No rain here - just thunder. Sorry, not chancing a third cancellation so they lost a customer. read more

I went to cool breeze to have a refrigerator repaired inside of my food truck. Owner of the business said it was the compressor after 6 hours I went back to pick up trailer. They told me then that they had to "wire around my mother board. This being the busiest time of the year for me I said ok as long as it works he says yep works great. Notttt as soon as I got refrigerator home plugged everything in it stopped working. Upon further inspection I the whole inside had been butchered wires cut everywhere not to mention a hole drilled in the top of my refrigerator metal shavings everywhere. When I contacted owner he acted like it was no big deal he said i don't know it worked when you left here! Such a joke!! 3 weeks later still trying to get what he did fixed and come to find out his business license is suspended. Worst "repair man " ever!! read more

I've used this company twice now and both times they were slow to respond. I started having problems with my walk in cooler and they sent out a tech guy within a couple of days. They are never in a hurry to get to you. He said that the unit needed to be charged and looked for leaks but only found a "few hits" around some flanges. Their repair only lasted a month and when I called to have them come back out, they told me they would call me in 5 days because of the holiday. Since that was not acceptable I called a gentleman in Quincy who has been doing this for 20+ years and he came out immediately. He told us that it is common on an older unit for the sight glass to develop a small leak and the Cool breeze guy should have caught that. He replaced the sight glass, recharged the unit and I have had no problems since. Cool Breeze refused to guarantee or warranty their work. They have certainly lost my business and I've spread the news here in town to beware of their service. Their techs are younger kids that don't have the experience to do the job right the first time. read more

Fantastic Company! Highly Recomend! We have used them several times for regular air conditioning issues that were handled professionally and at a good cost. Then we had our industrial walk in freezer stop working at 7:00 a.m. on a Saturday. I called and actually talked to a person. We had a tech on site fixing the problem in less than an hour. Terrific! read more