1. Evans Mechanical

0

Eureka, CA

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20 minutes

Response rate

100%

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Rheem ProG40 water heater.
Matt H.

Evans Mechanical is an excellent service committed to customer satisfaction and guaranteed quality workmanship. Our water heater burst and they were very responsive. They sent a technician out the same day and it was determined the heater was beyond repair. He was extremely kind and understanding about the situation knowing how difficult it was to go without hot water. Within an hour, I had an estimate for a replacement and a scheduled install the next morning. The service technicians were very helpful and professional, answering any and all questions I had and completed an outstanding installation of the new appliance. I highly recommend Evans Mechanical for the responsive and professional service!

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4 years ago

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Matt B.

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1 year ago

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Joe T.

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7 months ago

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Joe T.

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11 months ago

Joe was very helpful and informative. The work is part of a remodel in the coming months

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1 year ago

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Joe T.

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3 years ago

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Matt B.

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2 years ago

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3 years ago

Very good company. Highly recommended. They are extremely professional. Super clean. Super efficient and a great company. Highly recommend.

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Matt B.

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3 years ago

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Matt B.

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7 years ago

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5 years ago

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Matt B.

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6 years ago

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Matt B.

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4 years ago

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Jodie D.

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3 years ago

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Matt B.

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7 years ago

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Matt B.

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9 years ago

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4 years ago

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Matt B.

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4 years ago

Absolutely great service and knowledge by the technician who came. I will continue to use their service.

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Jodie D.

Thabk you for your great review!

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7 years ago

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Matt B.

Thank you Lisa! We are proud of our team.

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5 years ago

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11 years ago

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12 years ago

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7 years ago

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Matt B.

Thank you Richard.

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10 years ago

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8 years ago

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6 years ago

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9 years ago

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9 years ago

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11 years ago

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10 years ago

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14 years ago

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7 years ago

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Matt B.

Thank you for your kind review and your business.

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6 years ago

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Matt B.

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12 years ago

Great service. I think his name was Mitch, quick, friendly, and efficient. Thanks guys!

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13 years ago

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13 years ago

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9 years ago

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11 years ago

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Matt B.

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8 years ago

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9 years ago

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Ask the Community - Evans Mechanical

Review Highlights - Evans Mechanical

“Joe came out and gave us an estimate and just meeting with Joe had us sold.”

Mentioned in 7 reviews

Read more highlights

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Redwood Mechanical

Redwood Mechanical

(11 reviews)

I write this review a little over a week since Redwood Mechanical completed their work at our…read morehouse. We went for a bid from multiple local HVAC companies. Granted, I was expecting a range of pricing, but was amazed at how drastic it was. I'll leave Redwood Mechanical's competitors names out of the review, but the work that Redwood Mechanical completed was done at less than 1/3 the cost of one competitor, and two others wouldn't even provide an estimate because they wouldn't do most of the work. That made the decision easy on the pocketbook, so the work would be the tell-tale matter. To this, unfortunately, Mitch and Kerri were not only well booked, they had to work through family matters, so it took a bit longer to get to us. Additionally, it took two attempts just due to scheduling. Thankfully, I wan't looking for a quick job - but a quality one. I was granted what I requested. Not only did Mitch remove our old furnace (we now use wood for heat, as we have access to firewood), but fixed the venting of our water heater, which we didn't know we needed. However, it was apparent, with the melted exhaust port on the heater, which Mitch showed me. After that, then our real need - installed our range hood over our stove. Not only did Redwood Mechanical do the HVAC work, but the electrical as well - another item in their bid, that would have been either separate from a competitor, or I would have had to do it myself. Furthermore, Mitch explained what he was doing as he worked, educating along the way. Now it gets better - with all the extra parts and labor to make our hot water heater safer - it only cost $50.00 more than the bid Redwood Mechanical originally provided. Better than that, Mitch is an easy-going individual with an phenomenal work ethic, and a pleasure to have working for you. Also, Kerri is equal to the task on the financial side, and got to us our bill on time, and worked with us on payment options. I am not sure I could rate Redwood Mechanical higher, but they deserve more than 5-stars for the work the did for us. If you are looking for any HVAC work, I urge you to give Redwood Mechanical a call for a bid. Not only will you appreciate the cost of the work, more importantly - the work itself.

Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

Evans Mechanical - hvac - Updated November 2026

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