After the first company I scheduled with flaked on my appointment, they called a completely wrong…read morephone number to cancel, I reached out to Evan's. My prior land lord had hired them so I set up an appointment to get my dryer ducts cleaned. I was told it would be between 10-12 today. Prior to 10am Dylan called to let me know he was on his way. He showed a few minutes later and within a half hour I had excellent air flow! There is a flat charge and trustworthy service! I am so excited to start only running one dry cycle during laundry! A bit embarrassing, but this is how much he removed. Many years of build up, and I have cats... so you know that is mostly from them.

Thermostat for forced air heating stopped working during chilly weather…read more Called them; receptionist got on it right away and was able to arrange for a technician house call that same day! Checked old thermostat as I watched, answered questions. We needed a new thermostat, which he had in stock in his van. Showed me the specs and price on his phone, which I approved. He then installed it and voila! problem solved. Price? Not cheap, but reasonable considering the immediate and hassle-free service. It spared us another chilly night in the house! How that for value?

We pay for gas with this company. Five days ago we called for a service to repair our water…read moreheater. Not one phone call back. We have been without hot water for 5 days.

What a shit show blue star has become. Went in to buy a washer. They didn't know the price and it…read moretook 10 minutes to figure it out. Didn't know if it was gas or electrical. Wanted $140 to deliver in benbow and take my old washer. I really want to support local but instead went to redwood appliances they decided and took away my old washer for $150 plus they are so much cheaper. I've been a customer for 60 years.

Well I'm speechless!…read more I called to schedule a service on my mini- split - the louvers were no longer adjusting. Unit blew cold - no other problems. Bought a new remote thinking the old one had worn out. Fast forward Terry called back - in 10 minutes! Remarkable. I explained the symptoms. He asked me to go to the electrical panel and throw the mini-split breaker. I did - and just like magic everything works! What a guy!!!!!

Great experience using The Climate Co.!! great…read morecommunication through the whole process. Weston was so nice & quick in fixing our ac unit. definitely recommend! Thank you!!

Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

Installed new wall heaters and did a great job making sure they worked! Came back again for a…read moreservice call to fix a small hiccup on one of the heaters. Thanks again!

I had used Bob to install a new Furnace nine years ago. I had some questions and his wife Owens…read morehelped me out and got a date for him to come to my home real quick. He took care of the problem. I would highly recommend Bob's heating and air solutions. They're good people.

We called to get our heater checked and general maintenance. They called to make an appt by the…read morenext day. Bob and his wife are great people. Bob was on time, cleaned up and left us feeling better about the efficiency of our heater. We would recommend them highly. Bob knows his stuff.

The rep showed up in a timely fashion when a gas leak was detected. Kudos there! Wished the young…read moregentleman who said he relit the pilot light on my oven knew to purge the line of air first. Am facing a dinner party for my boss without access to my oven. I am not a happy camper. Seems like a rookie mistake.

North Coast always is there to help whenever you are in a fix. This time they told me the service…read moredepartment was completely booked until Monday, but a rep showed up on Friday afternoon anyway to fix the immediate problem and plans to return next week to finish things off.

Came on time Fix the problem and no surprises…read moreUnit was a crawl space in the attic, cleaned the area ,replaced filter. Job well done.

Supporting business in unincorporated Ukiah that is on list to be incorporated into stricter…read moreordinances and higher cost to conduct business. This company was great! I don't have enough great things to say about my experience. I went through the Yelp professional to request a Air Conditioner repair search and contacted Katie, they were first and fast to offer a bid and was reasonable. She called on the following Monday right at 8:00 AM, scheduled between 9-12, help was here at 9:30 and repair was done before 10:00. So very helpful and knowledgeable. This family business is in unincorporated Ukiah and about to be annexed into the city, so happy I was able to support this family business as they prepare for higher business fees and sales tax and restrictions on how they conduct business. I hope they survive another day, would contact them again if needed,

They installed my new furnance Very happy with everything…read more Clean and professional. Great experience. Thank you!

The first day we turned on the heat nothing happened, All in came out and found the problem but…read morethe part was expensive, so we decided to get a new furnace (ours was over 30 years old). We needed it on short notice because of my health issues and scheduled surgery. They were able to get the furnace and install within a week. Thanks for the good service!!!

Had a meeting at my house to get an estimate to replace my HVAC unit and they were able to fix it…read moreinstead. This saved me a bunch of money and they were very nice.

As of 5/10 the air conditioner stopped working completely...Please...do NOT use this company for…read moreair repair! Will call someone else to get it fixed right.