Well can really speak to their work but set up a appointment, had a call to confirm the appointment…read morein the morning f9r the afternoon, stayed home from work to a no call no show.

My daughter's heating system was turning on and off without staying on…read more The crew showed up on schedule and corrected the problem quickly. I was impressed by their demeanor; professional and friendly.

Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

Installed new wall heaters and did a great job making sure they worked! Came back again for a…read moreservice call to fix a small hiccup on one of the heaters. Thanks again!

We were having problems with our heater that would constantly stop working. We've had multiple…read morecompanies that our landlord would send out and heater would always end up blowing cold air again. About 8 months ago, We took matter into our own hands and called DC mechanical and our heater has been working fine since. 100% great service. I will only call them for now on

We asked for a PG&E energy audit last week, and the technicians found a minor leak. They…read morerecommended shutting off our furnace until we could get a repair done. Based on a word-of-mouth referral, we called DC Mechanical. As with all heating and air companies this time of year, their calendar was full for the next week or more... but they offered to fit us in today. Not only did their technician (Jim) stay in touch and answered my texts early this morning, but he was here per his prediction, and fixed the leak--basically re-fitting the piping from the gas line to the furnace, including replacing one of the fittings. Not only that, but he did a quick system check, and asked us about any other issues. Jim and his manager Dan get a hearty Thanks from us!!

So this company started out great. The salesman was very attentive, the office manager. She was…read morevery friendly, and after the panels were installed and they got 95% of their money all communication stopped. I text emailed called everyone including the owner and got no response. I would never work with these people again.

Unfortunately, I would have to agree with the negative experience that other folks have had with…read moreScurfield Solar. Like another reviewer, they started off ok but I quickly saw some red flags. They wanted to start work prior to necessary permits being issued and were slow at submitting required paperwork. Very hard to reach by phone or get return calls. I waited for a period after the work was done to see what their responsiveness would be for service issues. Recently reached out for help and again, no reply. The original salesman assured me they would always be responsive and "just a phone call away". That hasn't been my experience. Once they received their money in full, no more contact. It was a nightmare getting them to complete and submit the required paperwork so I could receive my rebate. When I spoke with the owner about the issues, rather than acknowledging their shortcomings, the blame was always placed with others entities, (the County, the utility company, etc.), which wasn't the case. I had some additional systems updated in my house but after the experience with my solar/generator install, I didn't even consider having Scurfield Solar do the work

This guy was over an hour late. He unclogged a drain with above ground access on Saturday and…read morecharged $450.00 after the job was done. This amount is absurd. I had a clog in the same spot months ago and was charged less than $100 by Another company. This guy is out of his mind. Just because it takes you hours to complete a simple task does not mean you deserve more pay. Never again. I will be telling everyone I know about this gouging. He charged $225.00 per hour. Must be a freakin surgeon. I would never have agreed to this if he would have told me up front what he was charging.

Rude, unprofessional, and just a good old rip off. This guy was the most rude, over priced plumber…read moreI have ever met and did not even complete his job completely and left water everywhere. I should have researched rip off report's.com about this guy because apparently I am not the first to be treated this way by this asshole. I was taken advantage of and mistreated. YOU KNOW WHO I AM AND I WILL NEVER HIRE YOU AGAIN!!

As a recent first time home buyer, many of things seem intimidating. Am I choosing a good company?…read moreAre they honest? Am I being fleeced? Today, Christian from McKeever came over to fix some electrical issues overlooked by my home inspector. Not only was he knowledgeable and helpful, Christian was easy to get along with. He seemed more interested in solving all of my problems (the prior owner had done a lot of work himself, so there were interesting issues) than rushing to finish the job. Christian actually seemed to enjoy the challenges he faced as a fun puzzle to be solved. I could see the satisfaction he got from a job well done all over his face. I have already recorded his name and the McKeever number in my records as my go-to for any future electrical problems. Many thanks to McKeever, especially Christian; I am one satisfied customer.

The folks at McKeever have been wonderful to work with. They upgraded my current system which…read moreallowed me to add a Stove, washer and dryer a rental unit. I needed a letter written to the City of Arcata stating that everything was in compliance with the current Electrical code. McKeever is prompt, respectful and does a wonderful job.

HMS installed a tankless water heater for us. They are incredibly efficient and knowledgeable about…read morehow the work should be done. They do an outstanding job. Clean, quiet and efficient. Very happy with HMS.

Set up an appointment. Left work early using valuable PTO. 20 minutes after appointment was to…read morestart, called and number was disconnected. Looked up business, called new number and was told they texted me and were unable to leave a message to reschedule. Well, someone else got that message because they were contacting someone else. Was told cost would be $125 an hour. Did not reschedule. Called Evan's and got a flat rate for the service I need.

If you want your plumbing issue resolved quickly and professionally, call Maples Service! I called…read moreyesterday about a clogged kitchen sink, and the person I spoke with was able to schedule a technician for the very next day. They even provided a reasonable arrival window, which made planning my day much easier. A coworker recommended Seth to us, and he absolutely lived up to the recommendation. He called right on time the morning of our scheduled appointment and arrived promptly. Seth was friendly, knowledgeable, and professional throughout the entire visit. He not only cleared our clogged kitchen sink, but also took the time to answer our questions, offering helpful advice about our dishwasher and other products. Our kitchen sink is now draining perfectly! Thank you, Seth and the team at Maples Service, for the outstanding service. You've earned a loyal customer, and I'll gladly recommend your business to others.

My request was urgent. (back up on both toilets and bath tub) Maple service was here within an…read morehour. Fast, efficient and he solved my problem with a smile. I am very happy. Its nice to know that you can get plumbing help when you need it. This is a company you can trust. From a very satisfied customer in Mckinleyville