Worst customer service I have ever experienced…read more I purchased a home in late 2023 and shortly after, my furnace went out during winter. I had the American Home Shield (AHS) insurance and I made a claim and they contacted Redwood Mechanical who they contract with and they responded promptly. The technician was courteous and professional and gave me detailed explanation of what needed to be done. It was upwards of $10,000 job mostly covered by AHS except for some personal upgrades I would pay out of pocket for. The technician told me that he would email me on Monday probably for a grand total. This was on a Thursday. The following week I heard nothing so I called the office and a woman answered and she said she would check and get back to me. I hadn't heard back from her for a few days so I called back and left a message which went unreturned. From that point on, I was unable to get a hold of anyone at the company for about six weeks. I called several days a week, sometimes several times a day and no one ever answered the phone. I left voice messages, text messages, and email message which all went unanswered. During this time period I called AHS and let them know what was going on. They called and emailed Redwood Mechanical twice with no response and my complaint had been escalated to a higher level with AHS. At the six week mark AHS told me that if Redwood Mechanical didn't respond by the next day that they would find an alternate HVAC company to do the repair work on my furnace. The very next day I called Redwood Mechanical and they actually answered the phone. A coincidence that on the final day before they lost the contract they responded to me? I told the woman I spoke to that I had been trying to get a hold of her for six weeks. Her response was that the product hadn't come in yet, she was sick, I think she said she had to take the kids to school, etc. I was like yeah okay but SIX WEEKS with not answer to any of my messages? She admits that they "dropped the ball." They did complete the job eventually and the work was good quality and met my expectations. I usually give people the benefit of the doubt and am understanding when mishaps occur but this was the worst customer service I have ever experienced in my 59 years. I don't understand how anyone runs a business like this, ignoring a customer's call and emails for a month and a half. The only thing I could figure was one of two things: 1. Because I was using AHS and Redwood Mechanical had the contract to repair my furnace, they knew I would be there waiting regardless so they didn't care enough to make a minimal effort to "meet and exceed" their customers' expectations as stated on their website. Just put me dead last on the customer service list knowing I'd be there when they felt like dealing with me. Pretty coincidental that on the last day before losing the contract they responded to me. For all I know, the product had already come in days before but they preferred to handle other jobs first. Or 2. The other possibility is that they just don't know/don't care how to run a business. It's been about a year since I had work done and did not plan on writing a Yelp review. However, a few weeks ago I had called the office asking about type/size filter they had installed so I could get some. She told me she doesn't have the info but would ask and get back to me. And I never heard back from her. So same old same old so... 5 stars for work done 0 star for customer service.

Installed new wall heaters and did a great job making sure they worked! Came back again for a…read moreservice call to fix a small hiccup on one of the heaters. Thanks again!

Never returned call. Left 2 messages & didn't have the courtesy to return the call. Have used in…read morepast

After not such a great experience with a big name plumbing service I decided to find someone…read moreelse--especially someone that was not a large business. I checked the yellow pages and found The Plumber Man. I came here to Yelp and found a really great review so called to make an appointment. We had three rather simple things to take care of but neither of us in the house could handle that. The brothers showed up on time, were pleasant and very helpful. They took care of all three problems (dripping shower, toilet that needed handle held forever for it to flush and leak under a sink.) It took them about an hour, including a trip for parts. Their charge was extremely reasonable. After posting on Facebook about how pleased we were, several friends commented that they also use the Plumber Man and recommend to their friends. So lots of stars from our household and we will certainly call them next time we need some plumbing work done.

My outdoor garage light started flickering but when I went to change the bulb there was none but…read moreinstead there was a rusted electronic fixture My HOA gave me the number of AnElectrician in Eureka to call which I did reaching Dave Lederman a Service Tech with 10 years experience. He came out within and hour a diagnosted the problem We decided to change the outlets on both sides of the garage plus one on the back deck. Dave helped me select the correct replacements from Amazon and I called him when they came in. He came the next day and did a great job, Thanks Ed at Ocean West

I called "An Electrician" based on a recommendation from my next door neighbor…read more I asked them for a quote on my upgrade from a 100 amp service to a 200 amp service. My old 1968 electrical panel had some connectors that had been damaged over the years and there was no room for adding additional circuits. I had sent pictures of my old panel / service and a few days later Chris came out and took a look at it in person. Soon after, I was given the written quote. I felt it was a fair price, I signed the quote, and he came out and did the work less than two weeks later. He did an extremely neat / clean installation. He went above and beyond to ensure that all of the existing wiring was up to code. In a few cases he pulled new romex to replace some sections of cable that did not have a ground wire. The work looked professional and he even caulked around the box to be sure everything was water-tight. He coordinated well with the city inspector and PG&E because of the working relationships he has developed over the years.

local guy with great quality and service and good communication. Great value all day long.read more

AVOID AT ALL COST Has to be to most unprofessional, rudest…read moreelectrician we have ever encountered. I am not even talking about the crazy prices he's asking. Really unreal. Don was not very accommodating to say the least. He sent a guy over because he didn't want to get here himself. The "foreman" he sent looked very confused and obviously didn't really know anything about the job we were asking. After waiting a few good days, I reached out to ask if there's a quote. He gave us $3,000 quote! Double than professional security cameras installation company wanted. The whole point was someone sent his number so he will give a cheaper price than big security companies. But In fact he gave a much higher price and an unrivaled bad attitude and disrespect. I WOULD LITERALLY PAY FOR YOUR ELECTRICIAN JUST DON'T USE THIS GUY.

Professional, thorough, knowledgeable! Saved us a bunch of money by knowing the correct fix for our…read moreissue, and not the expensive, unnecessary recommendation we received from another business. We will always go to them from now on! Wish we had found them sooner!! Wasted a lot of time and money on the other guys.

2 years ago I would give in Eddie five stars. He was really good at cleaning and servicing my old…read morepellet stove. When I bought a new pellet stove from him he installed it and came out a couple of times when it was having problems. Neither time was he able to fix the problem in question. The last time which was February 2025 he said he needed to order a part for me and would come out and install it. Have not heard from him since. Numerous texts, phone calls and basically he's ghosting me. It seems that he doesn't want to work on a stove that he sold me. Very disappointing.

California Heating was very responsive to the phone and did a great job with the diagnosis and…read morerepair the next morning. We had a cold spap weather this week and when I called four heating companies none could come out for service for three days more I reached California Heating at 4pm and they came out the next morning as promised and within twenty minutes diagnosed why my 40 year old Coleman furnace had stopped working. As it turned out my HOA had hired a plumber to replace my gas meter which meant they had to turn off the gas without telling me which meant there was no gas for the pilot light. California Heating cleaned the furnace relit the pilot light. The total charge was $135 the cost of a service call. Great job One of my best friends used them twice once for a complete new furnace for his home and another for a wall unit on a rental property.

California Heating did a wonderful job for me. They installed an entire forced air heating system…read morein my older home. Even with the challenges of working on an older home, they remained courteous and explained everything perfectly. They checked on me later to make sure I liked the system. Which I love. I highly recommend this company. They are the best!! Libby George

Thermostat for forced air heating stopped working during chilly weather…read more Called them; receptionist got on it right away and was able to arrange for a technician house call that same day! Checked old thermostat as I watched, answered questions. We needed a new thermostat, which he had in stock in his van. Showed me the specs and price on his phone, which I approved. He then installed it and voila! problem solved. Price? Not cheap, but reasonable considering the immediate and hassle-free service. It spared us another chilly night in the house! How that for value?

After the first company I scheduled with flaked on my appointment, they called a completely wrong…read morephone number to cancel, I reached out to Evan's. My prior land lord had hired them so I set up an appointment to get my dryer ducts cleaned. I was told it would be between 10-12 today. Prior to 10am Dylan called to let me know he was on his way. He showed a few minutes later and within a half hour I had excellent air flow! There is a flat charge and trustworthy service! I am so excited to start only running one dry cycle during laundry! A bit embarrassing, but this is how much he removed. Many years of build up, and I have cats... so you know that is mostly from them.

Sequoia Plumbing was great to work with! They were professional, on time, and did a great job. I…read morereally appreciated that they followed up afterward to make sure we were happy with the work. Excellent service from start to finish. I highly recommend Sequoia Plumbing!

Came quickly and fixed a simple issue with my shower handle and fixed the issue with my very slow…read moredrain and was fair on the price.