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    Escapade Games

    4.8 (719 reviews)
    Closed 11:00 am - 11:55 pm

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    The language on escaperoomera.com indicating refunds requested before their 24 hour window
    David T.

    We booked an escape room with Escapade Games on July 2, 2025, spending $504 for six people plus a video of the experience. The website used to book (escaperoomera.com) clearly stated refunds were available if canceled more than 24 hours in advance. Our group canceled within that timeframe. I emailed the address listed on the invoice, zoe@escaperoomera.com, and asked for a refund, which they refused. They claimed the website was "old" and not connected to them, even though their own invoice directly referenced it. Both escaperoomera.com and escapadegames.us used the same Resova booking link. Their Yelp page listed escaperoomera.com, and their Instagram contact button still links to that same email. We provided proof, but they still denied the refund. Their "no refund" policy only appeared after the booking was complete. This matters because California Civil Code 1723 requires businesses to disclose refund restrictions in a conspicuous place before purchase. We initiated a chargeback and won. We thought that was the end of it, but Escapade Games then charged our card again without authorization twice, on July 26 and August 5, 2025. We had to dispute each charge with our bank, and eventually had to replace our cards entirely just to stop them. Since then, the company has updated its links and checkout flow to remove references to escaperoomera.com and prominently display its "no refund" policy. While that may help future customers, the fact that these changes were only made afterward acknowledges that their earlier practices were misleading. As you can see below, we've kept screenshots, invoices, and correspondence as evidence. If I could give zero stars, I would.

    Jessica J.

    A great escape room. We went during the Halloween season and did the Zoe: Reborn. There were 2 versions they offered. One with less scary or more scary. We chose the more scary. I forgot what they called it. FYI: you will get tased with a taser, grabbed, and touched. Nothing they do is harmful that causes injury, but you have to sign a consent form. They give your rules and guidelines before the game so it makes you feel aware and they said nothing they do will actually harm. It was super fun. It is scary cuz there are people tazing and chasing you. Overall, highly recommend.

    Tazers penetrate the skin
    Jake R.

    My teenage son went with his friends and they had a terrible experience. The actors were very physically abusive and malicious leaving scars from handcuffs and tazers (pics). Would not recommend for kids!

    Ian B.

    We had a blast! Ethan (hope I spelled it write) was amazing. The production was incredible. My family really enjoyed themselves. Can't wait to come back!

    Zoe Reborn
    Flo R.

    Sequel to Zoe and new location. We raved about Zoe as our fave horror escape room so when we heard there's a sequel, we got excited. Came for a bachelor party with a party of 11 . No spoilers but we had too much fun. Best game master was Winston and best actor was Ryan. Definitely recommend even if you never did the first escape room.

    Screamboat room
    Jason G.

    My parents, partner, and I are all avid escape room enjoyers, and we stumbled upon Escapade while looking for something to do the night before my birthday. We were blown away by the Pinocchio room; Ross somehow managed to juggle being the GM, Jiminy, and Gepetto at the same time, and aced every role! I have done dozens of rooms and this was easily one of the most interactive and unique. We had such a fun time that we decided to book a second room, Screamboat, the next day. Though there were a few glitches with certain gags or puzzles, our GM Giselle kept things flowing well and we had a lot of fun. Staff told us that this room is soon to be remastered with new puzzles to work out some kinks. Overall we had a great time and would definitely play rooms here again!

    The entrance.

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    7 months ago

    Had so much fun today doing the rock band escape room! Emi was awesome and made the experience great! Will definitely be back again

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    10 months ago

    Came with a group of 6 friends and we did the Pinocchio escape room! Shout out to Tommy, he was great. Fun.

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    Page 1 of 18

    Ask the Community - Escapade Games

    Is this teen friendly?

    It depends on the teen if they are open to scary horror events. We do not have an age requirement for this room, but we recommend 13 and up.

    When will you release time slots for the experiment for Saturday, 7/30/22?

    Our Last Experiment game will be available soon, stay updated with our site and instagram page! Check next week.

    Is vaccination required?

    No it is not

    Hello! I booked an escape room for Zoe today at 5 but I accidentally booked it for one person instead of 6 people! I was wondering if when I get there I could extend it for 5 more people? I'll pay in full! Please let me know!

    This happened to me and they were flexible about this😊

    Can I purchase inside?

    Yes it is possible however w can't guarantee that you will be able to play immediately. Because it is appointment based the easiest option is to either book online or call to book. Thank you!

    Do we need to bring ID?

    We never had to show ID! They just ask you to sign a waiver!

    Would a 15 year old be allowed to play Zoe if there is an 18 year old with them?

    Hello, yes that is possible! The liability waiver must be signed by everyone attending.

    Are there any new games at this location? We loved Zoe and want to do another one. Any other escape room suggestions? We've done all the Fox in the Box rooms too.

    I do not know if there are any new games..It was our first and only. Have fun though..… 

    What's the age limit?

    You must be at least 16 years old to play "Zoe".

    I've done the Basement. Is it just as scary or worse?

    Zoe is absolutely scary. And it is amazing. A high number of attendees quit mid-game, but I promise the intensity is a huge part of the fun. This is a must do life experience, I promise.… 

    Does this room involve touching? Some of our group members are OK with horror but the touching is too much for them.

    Yes. It is terrifying. Be warned.

    Do they make you show a form of ID before you enter the game? everyone in my group is atleast 17, but not all of us have a permit or drivers license to show it. would another form of proof be sufficient?

    No. Just fill out waivers and release forms and answer a few questions on a form.

    When's your next room gonna open? I love Zoe. I am recommending all my friends to go. It was great. Please keep up the great work

    I felt the elements section of the game (with the little notes) was a little vague.... we were super stuck there lol. We didn't get to experience the last challenge (solo to Zoe) and that was a disappointment. I seriously don't remember how we got… 

    View All 14 Questions

    Review Highlights - Escapade Games

    We're already planning our return for the Zoe room, and I cannot wait to willingly walk back into fear.

    Mentioned in 247 reviews

    Read more highlights

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