Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

This is a BUYER BEWARE warning, as my issues with this location have to do with the raising of…read morerates, and not the service or staff. I moved in last December(2024) and acquired a 5'x10' unit, which wasn't the best price, but this location is within 5 minutes from my current home. When I was moving in I ran in to a nice guy in the elevator who was moving out and warned me that day, how this location will raise rates without much warning. He was moving out as he refused to pay the higher rates, as he had just recently moved in, and they had already raised his rates. I was moving in that day, and well, not much I could have done either way, but in due time, my rates did in fact go up with a 1 month warning, due to higher cost the facility had to now pay was the excuse given. I rent a small space, that I didn't enter or touch in almost 6 months, so not really sure what cost there was that justified $20 more per month(when there were tons of deals offered for new units online), but there it was. I planned to move out sooner, but had an emergency home repair that delayed it a few months, but I have now moved out. I had a unit ages ago at another storage place, and I was there several years with maybe one $5 increase, maybe? And let me say, the staff here was great, always friendly, other people who had units were always pleasant(helped out, held doors, elevator, etc.), the building was always clean, overall a nice place. But when you raise rates knowing most people have few other options in the moment, I find that disgusting. I was very fortunate in that I'm going through a divorce, and my wife moved out abruptly, so that gave me storage space in my garage I didn't have before. For many people in between homes, cities, or even jobs may not have an option of moving elsewhere, or the money to even do so. Giving a 1 month notice on raising rates, when you haven't been there a year, is just taking advantage of people in possible bad life situations. I don't know if places offer contracts that they won't raise rates for a specific period, but if they exist, I would suggest a place like that over this Storage One. What was to stop them from raising my rates again in 3 months, or 6 months? Nothing, as it is left to the powers that be, and if they want and need more money because they can there isn't much you can do. Sadly, this is the world we now live in, and really the only thing I can do as an individual is to warn others. So, consider yourselves warned, and I hope this helps someone not get in to a situation, that they can't easily get out of.

Probably the best customer service I have recieved in a very long time! Jee was excellent and made…read morethe process with our U-Haul very easy and convenient. I strongly recommend Epic Storage!

I rented a Uhaul truck here and was assisted by Jee. What an awesome person, he was very helpful…read moreand knowledgeable. His personality is contagious and I wish more big box companies had more Jee's working there. Kudos to you Mr Jee I will definitely send people your way, keep up the good work!!!

We absolutely love extra space storage! We've had a much better experience here than at our last…read morestorage place. We hope we can continue enjoying using extra space. The woman who runs the place is extremely kind and showed us around the building. It's so clean and well kept.

I have accompanied a friend to this storage facility many times. Today, a woman (who I'm guessing…read moreis a manager), was very rude to us. She stopped us and told us after we were inside the facility that we needed to put in the user code for the unit we were visiting. As we had stuff that we were bringing up, we decided to simply enter it when we came back in. About 10 minutes later, she tracked us down and said she was putting in a warning that we did not do it immediately and the next time my friend would be asked to vacate. While the intentions of having a secure environment are great, her rudeness, tracking us down, and scolding us like children is unacceptable. She should be replaced with someone who can be respectful to their customers. Highly DO NOT RECOMMEND!

I've been using this storage facility for many, MANY years. It recently changed names/companies and…read moreimprovements are already being seen. They keep the place clean. They've even repainted everything. They installed new security locks at the gates to get in and out (no worries: Your old code still works!). It looks like a brand-new facility, even though it's probably more than fifteen years old! A recent visit saw the elevator broken, BUT! There are THREE to choose from, all within walking distance. The staff here has always been stellar. Very friendly and knowledgeable. They seem to go the extra mile to make sure your needs are met, help you get the best "deal", and genuinely care about the customer. Inside the office, there are a number of moving necessities, just in case you forgot: boxes, tape, labels, mattress/furniture covers, and more. The gate is open late, even if the office isn't (8 pm for the gate, 6 pm for the office). As long as I've been a customer here, I don't have any complaints.

Our two storage units were broken into last night, along with 20 others. The manager notified us…read morethey have the thief on video and it's a repeat offender. The buildings are not locked after hours (they don't want damage), there are no alarms onsite, no one is watching the video monitor, and the latches where you put your padlock are designed to break away with a good kick. There is no security!

Had a really solid experience here and wanted to shout out one of the employees who helped me out…read more Deonta was on point. I was immediately impressed by his communication skills. You don't always get that at an equipment rental place... and that was reassuring. I was in a rush to move a piano and he got me checked out quick. Also hooked up my trailer faster than a nascar pit stop. It left me wondering what his previous job was.

They do not honor reservations made on the website…read more I made a reservation specifically for this location. I followed up by stopping in and looking at the RV spot i reserved. I was specifically shown the spot and told I can move in on August 31st. On August 29th I received a call from the locations GM, Sarah. She told me that they could not honor my reservation and that there were 20 people ahead of me at that location. The spot I was shown was already gone. They offered me a more expensive spot in north Las Vegas, and a similar priced spot 10 miles away. The moral of the story is that they do not honor reservations and will wait until the last minute to tell you. The online reservation means nothing.

Jenny was very professional and amazing what a refreshing experience very smooth and easy…read moreprocess!!!

Amazing experience. Adding another unit for personal use. We've had two for business and have had…read morethe best experience! Jenny has been great and always on site. We are very happy with condition of units, customer service and overall experience!

I highly recommend this place. Dana was extremely friendly,helpful & patience with all our…read morequestions. The location is perfect for our family.

5 plus Stars! Dana and Ashley on 8424 Farm Rd, were so nice, and made renting a unit Super Easy…read more Highly recommended.