Rented a 10x10 unit for $100 a month in Jan 2026. 3 months later they increased my price to $199…read more Thinking it was a mistake I called the company and was told the price increased based on demand. However, if you look at the website they are advertising the same size units for $107. If you do 2 minutes of research you can see the average price for a 10x10 storage unit as of 17 April is $70. Not sure how they can justify a 99% increase from one month to the next. They know how difficult it can be to move out once you are moved in. As a disabled Veteran who cannot move my stuff alone due to injuries, this is absolutely unacceptable.

DO NOT STORE ANYTHING HERE! My unit was recently broken into while I was out of state, and every…read morebox I own was ripped open, and my belongings were either trashed, broken, or stolen. Apparently corporate and LVMPD know that this particular thief has been breaking into units at this property since APRIL, and have done nothing about it, including securing the building in any way... not one thing. You have been warned!

Tracie had been helpful and patient from day one. We had to…read moreleave the country for a year, and this place held our household goods securely for the duration of our absence. Easy payment online, simple contract, no hidden fee. One of the few businesses I had no problem with, from move in to out.

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

Probably the best customer service I have recieved in a very long time! Jee was excellent and made…read morethe process with our U-Haul very easy and convenient. I strongly recommend Epic Storage!

I rented a Uhaul truck here and was assisted by Jee. What an awesome person, he was very helpful…read moreand knowledgeable. His personality is contagious and I wish more big box companies had more Jee's working there. Kudos to you Mr Jee I will definitely send people your way, keep up the good work!!!

I have accompanied a friend to this storage facility many times. Today, a woman (who I'm guessing…read moreis a manager), was very rude to us. She stopped us and told us after we were inside the facility that we needed to put in the user code for the unit we were visiting. As we had stuff that we were bringing up, we decided to simply enter it when we came back in. About 10 minutes later, she tracked us down and said she was putting in a warning that we did not do it immediately and the next time my friend would be asked to vacate. While the intentions of having a secure environment are great, her rudeness, tracking us down, and scolding us like children is unacceptable. She should be replaced with someone who can be respectful to their customers. Highly DO NOT RECOMMEND!

**update at bottom…read more Gave the extra star only because the unit is clean. 1) when I got my unit and was signing the contract I was told I had to have THEIR insurance. I asked specifically if it was mandatory when she was going over the lease with me and the mgr told me it was. I've never had to have it in the past with any place I rented from. Come to find out that my home owners covers my items at the storage unit. So check with your insurance company before you get their insurance, more than likely you're covered and can save yourself the extra $50 a month. They tried to tell me that most insurance companies won't cover you but that's not true. I talked to multiple insurance companies to confirm. After escalating this issue with being told that their insurance was mandatory I was told I would be refunded for the insurance I paid. Initially I wasn't refunded enough. Somehow they couldn't figure that the amount I paid and the amount they refunded didn't equal up. They shorted me a month.. Had to go to the district manager and he could see I was shorted and took care of it. 2) when we got the unit, the mgr said she was pushing for a military discount and if it got approved she would let us know. Later down the road she called us and let us know that she was able to get it approved and she notated it on my acct. fast forward a few months later, they said there was no military addendum on my acct. umm probably cause the last update I got was the voicemail stating it was notated. They sent the addendum and during this time I got really sick. They kept asking for it when I was sick. I even talked to them and she could tell I was sick and even said in an email to take of my cold(it was covid). Last thing I'm worried about taking care of when I'm sick is the military addendum from the storage unit. I ended sending it to them when I felt better.. Now 9 months later I just received an email saying they're missing this same addendum. Huh? How about check your emails.. you already applied the military discount when you received it back in February. I screen shot the email with the date it was sent I do have the names of both people I dealt with here.. I'm sure when they see this review they'll know exactly who wrote it. Only wrote this review after receiving the email that they're missing the addendum that was sent back in February.. at this point it's one thing after another. **tried calling the number on the reply. It's automated and has the option to speak to my local store mgr. Why do I need to talk to them? I already sent them a screenshot of the first time I sent the addendum. They need to figure it out from there. If I have any other issues I'll update this to a 1 star review. If I could compare this situation to a car, I would consider this a lemon

I've been using this storage facility for many, MANY years. It recently changed names/companies and…read moreimprovements are already being seen. They keep the place clean. They've even repainted everything. They installed new security locks at the gates to get in and out (no worries: Your old code still works!). It looks like a brand-new facility, even though it's probably more than fifteen years old! A recent visit saw the elevator broken, BUT! There are THREE to choose from, all within walking distance. The staff here has always been stellar. Very friendly and knowledgeable. They seem to go the extra mile to make sure your needs are met, help you get the best "deal", and genuinely care about the customer. Inside the office, there are a number of moving necessities, just in case you forgot: boxes, tape, labels, mattress/furniture covers, and more. The gate is open late, even if the office isn't (8 pm for the gate, 6 pm for the office). As long as I've been a customer here, I don't have any complaints.

Our two storage units were broken into last night, along with 20 others. The manager notified us…read morethey have the thief on video and it's a repeat offender. The buildings are not locked after hours (they don't want damage), there are no alarms onsite, no one is watching the video monitor, and the latches where you put your padlock are designed to break away with a good kick. There is no security!

Had a really solid experience here and wanted to shout out one of the employees who helped me out…read more Deonta was on point. I was immediately impressed by his communication skills. You don't always get that at an equipment rental place... and that was reassuring. I was in a rush to move a piano and he got me checked out quick. Also hooked up my trailer faster than a nascar pit stop. It left me wondering what his previous job was.

They do not honor reservations made on the website…read more I made a reservation specifically for this location. I followed up by stopping in and looking at the RV spot i reserved. I was specifically shown the spot and told I can move in on August 31st. On August 29th I received a call from the locations GM, Sarah. She told me that they could not honor my reservation and that there were 20 people ahead of me at that location. The spot I was shown was already gone. They offered me a more expensive spot in north Las Vegas, and a similar priced spot 10 miles away. The moral of the story is that they do not honor reservations and will wait until the last minute to tell you. The online reservation means nothing.

Amazing experience. Adding another unit for personal use. We've had two for business and have had…read morethe best experience! Jenny has been great and always on site. We are very happy with condition of units, customer service and overall experience!

First time ever using a storage facility. Jenny Staff very helpful and accommodating, convenient…read morehours. Brightly lit, clean, cool. Overall, a great experience.

5 plus Stars! Dana and Ashley on 8424 Farm Rd, were so nice, and made renting a unit Super Easy…read more Highly recommended.

If I could give the manager 100 stars I would!!! I don't have a unit at this location but I…read morepurchased one at an auction. Normally the manager just want you to pay and get out as fast as you can 48hr or you go through hell with them. Not Dana she went out of her way to make us as comfortable as possible. I wish all managers were as supportive and kind as she is !!

Just out of curiosity i wanted to read the reviews. Looks like Trina is an amazing working all…read morearound. Ive been here for 3 years already and i chose it for the location. Just recently i stayed because of Trina. Great person! I love when people respect their position enough to care about a customers needs. Long term. This is where you want to be. Hell even short term!! GREAT LOCATION BUT EVEN BETTER LOCATION MANAGER.

Trina is an absolute pleasure to work with. Best customer service hands down. Friendly,…read moreprofessional and very knowledgeable. Highly recommended public storage. Great pricing for the right situation.