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    Durango Self Storage

    5.0 (3 reviews)
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    11 months ago

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    Extra Space Storage

    Extra Space Storage

    (9 reviews)

    Centennial

    I have accompanied a friend to this storage facility many times. Today, a woman (who I'm guessing…read moreis a manager), was very rude to us. She stopped us and told us after we were inside the facility that we needed to put in the user code for the unit we were visiting. As we had stuff that we were bringing up, we decided to simply enter it when we came back in. About 10 minutes later, she tracked us down and said she was putting in a warning that we did not do it immediately and the next time my friend would be asked to vacate. While the intentions of having a secure environment are great, her rudeness, tracking us down, and scolding us like children is unacceptable. She should be replaced with someone who can be respectful to their customers. Highly DO NOT RECOMMEND!

    **update at bottom…read more Gave the extra star only because the unit is clean. 1) when I got my unit and was signing the contract I was told I had to have THEIR insurance. I asked specifically if it was mandatory when she was going over the lease with me and the mgr told me it was. I've never had to have it in the past with any place I rented from. Come to find out that my home owners covers my items at the storage unit. So check with your insurance company before you get their insurance, more than likely you're covered and can save yourself the extra $50 a month. They tried to tell me that most insurance companies won't cover you but that's not true. I talked to multiple insurance companies to confirm. After escalating this issue with being told that their insurance was mandatory I was told I would be refunded for the insurance I paid. Initially I wasn't refunded enough. Somehow they couldn't figure that the amount I paid and the amount they refunded didn't equal up. They shorted me a month.. Had to go to the district manager and he could see I was shorted and took care of it. 2) when we got the unit, the mgr said she was pushing for a military discount and if it got approved she would let us know. Later down the road she called us and let us know that she was able to get it approved and she notated it on my acct. fast forward a few months later, they said there was no military addendum on my acct. umm probably cause the last update I got was the voicemail stating it was notated. They sent the addendum and during this time I got really sick. They kept asking for it when I was sick. I even talked to them and she could tell I was sick and even said in an email to take of my cold(it was covid). Last thing I'm worried about taking care of when I'm sick is the military addendum from the storage unit. I ended sending it to them when I felt better.. Now 9 months later I just received an email saying they're missing this same addendum. Huh? How about check your emails.. you already applied the military discount when you received it back in February. I screen shot the email with the date it was sent I do have the names of both people I dealt with here.. I'm sure when they see this review they'll know exactly who wrote it. Only wrote this review after receiving the email that they're missing the addendum that was sent back in February.. at this point it's one thing after another. **tried calling the number on the reply. It's automated and has the option to speak to my local store mgr. Why do I need to talk to them? I already sent them a screenshot of the first time I sent the addendum. They need to figure it out from there. If I have any other issues I'll update this to a 1 star review. If I could compare this situation to a car, I would consider this a lemon

    Durango Self Storage - selfstorage - Updated May 2026

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