Rented a 10x10 unit for $100 a month in Jan 2026. 3 months later they increased my price to $199. Thinking it was a mistake I called the company and was told the price increased based on demand. However, if you look at the website they are advertising the same size units for $107. If you do 2 minutes of research you can see the average price for a 10x10 storage unit as of 17 April is $70. Not sure how they can justify a 99% increase from one month to the next. They know how difficult it can be to move out once you are moved in. As a disabled Veteran who cannot move my stuff alone due to injuries, this is absolutely unacceptable. read more

DO NOT STORE ANYTHING HERE! My unit was recently broken into while I was out of state, and every box I own was ripped open, and my belongings were either trashed, broken, or stolen. Apparently corporate and LVMPD know that this particular thief has been breaking into units at this property since APRIL, and have done nothing about it, including securing the building in any way... not one thing. You have been warned! read more

SmartStop Self Storage - Self Storage Near Me - Las Vegas, Nevada

quick and easy experience. gary helped us out with our rental after leasing online. love that you can access the gates with the app

Sylvia was very helpful & followed up with us twice about our storage unit. She was upfront when we didn't get the $1 promo because they switched systems & said we would get next month free! She took us on tour & was helpful when others needed a cart. When I came to do paperwork Sam was helping her with the new system was very polite & informative. Everything was done electronically & I was in & out in about 20 mins. Probably would've been sooner but I just so happen to come in the day they rolled out their new system! We also like that their gate is open till 10pm. The previous storage unit closed at 9. The extra hour helps! read more

Beware of this facility EXTREME price hikes as well as MOLD issues . We've been here for a couple years and they more than doubled our rent in a basement unit. We shopped around at new properties being built found better deals.... contacted them to see if they would match it or at least do something to keep their tenants. The response I got was NO! So I booked as a new tenant another unit on an upper floor Same size for half the price. When I went in to sign the contract and take a look at my unit that I haven't been at for a few months I found an extreme mold issue in the basement you could smell it as you walk down the hallways. You can see condensation on the ceiling and around the doors and the structure. When I further walk down the hallway and I opened our units serious mold issues within our unit. I went upstairs to talk to Sylvia and tell her and she says there's absolutely nothing they will do. I got her to walk downstairs so I could show her our unit and the damage that was caused by the incompetence of their facility and their maintenance procedures. She denied any wrongdoing and said they don't have anything going on with their facility yet she further said that there was another unit on the same floor on the other side of the facility that had mold. Then she further to explain that there was a unit that had a bunch of wet soggy clothes in it that they had to get into because the rent had not been paid and they found a live snake in a tank. Now you can clearly see their units must have been down there had to be some issues that they were aware of or they incompetence of the management that didn't realize there was a moisture issue. They do not have any detectors in the facility that I can see to determine the levels of moisture. She then refused to do anything to compensate us for our losses refuse to even give us a free month in another facility so we could clean ours and determine what we were going to do. I then called customer support and they wouldn't do anything other than try to connect me with the district manager who refused to do anything just told me to make a client claim on my homeowners. While we were at the unit and we were cleaning it out and throwing things away and trying to salvage items that could be salvaged that were in plastic totes or wrapped in plastic. We talked to several other tenants that were also visiting their units whom also had previously had mold in their units and had made the management aware of such. They then went and checked their current units and reported to us that they also had mold in their new units. Again I spoke with the district manager he refused to do anything other than he said he would check to see if they have any problems with the facility and get back to me. That was over a month ago and no response back from him even though I called customer support yet again and ask them for their assistance. Seems like the only kind of answers you can get from this facility is they don't have any problems and NO to assisting their tenants. I have also posted this on their web page and I will be adding photos. read more

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I was at this facility for approx 6 month. In those 6 months I had 3 price increases. It would have been 4 but I did manage to stop one. Then the unfortunate happen where my unit was broken into. I was under the impression that there was an alarm system. There is one but it is not monitored by no one if the facility is closed. The system doesn't notify a 3rd party company or the police. So the burglar is free roam around without anyone knowing. Looking at the reviews from Google, it appears this place has been getting hit a lot. Seems like the criminals know the flaw this facility has. Look else where. ​ read more

As a new occupant, In just after 6 months of renting space with this company they raised my rate an astonishing $35 per month. I was aware of the chances of getting a rate increase and was told by the onsite manager that usually rate increases will not exceed $10. This was a bold faced lie right out of the gate. I called and tried and get the rate partially reduced (since we are in a pandemic and money is tight), but they wouldn't budge. They told me I can leave and rent somewhere else if I don't like the new rate. Also, they no longer have flat carts for use as a courtesy to their renters. All around unhappy with this facility. read more

After five months, the company raised the rate 68% with no explanation as to why. Payments have been automatic and on time.The initial rate was quoted as less expensive because access was the size of a regular doorway rather than a full roll up door. When asked after the increase, was told this doesn't matter (now, apparently). And they evaluate rate increases at least every six months and in my case, after just four months of rental. read more

Before you rent, beware. I've had my things here for six months and they raised the rent a significant amount without warning! They also sent out revised lease agreements with arbitration rules, prices etc. very strange. Currently I live out of state and plan to get my things out of here before they do this again. I've never had this happen at any storage facility that I used in the past. It's a clean facility. There is not enough carts. You literally have no chance of getting a cart/Dolly to pull your things on unless you go early. You will have to carry each item down the hallways and into your storage. Update- moving my items out of here yesterday after being away a few months. Not a cart in sight. It took me hours of work, Lots of heaving lifting carry my items one by one without a Dolly. Come on, if you don't fix anything here.... at least fix this problem. read more

Great storage. No issues at all. Was a pleasure to use and I would use again if I needed. Thanks guys!

DECEPTIVE! We moved out before the end of the month, and upon informing them that I was vacated I was told that I can stay until the end of the month as they do not do any refunds for moving out early. read more

SmartStop Self Storage - Front of building - Self Storage Near Me - Las Vegas, Nevada

Great place! Management is very friendly and very communicative. Place is super clean and makes you feel secure. Been one of the best storage experiences I've ever had read more

Nice and new self storage facility. They have basement, ground and then upstairs levels. The manager Fabi has some of the best customer service we have seen in a very long time and employee Sheila is just as good. Prices are fair and they run specials! So glad I came here before going back to our old storage facility! read more

Again, like clockwork - they are increasing my monthly payment, as my second 6-month mark hits next month on this unit (yes, even in this economy). This, despite telling you at your move-in it won't increase for at least a year. Carts have to be checked out at the office, so if you have anything big to move early in the morning, or after 5:00pm, Good Luck! And lastly, hall lighting timers are set to turn off every 3-4 minutes with no lighting in most units. Extremely frustrating for one putting together shelving, or otherwise organizing their unit. You'd be better off waiting to write a review of this place after being there awhile, instead of writing one on the day you move in, like they push for. read more

This is a great choice for your storage needs. The facility is conveniently located close to my home with convenient hours. It is always very clean when I come in. Faby the manager is awesome. She is very sweet and provides excellent customer service. She was wonderful and was able to work with us to make sure that we were happy and confident in our choice. I called a couple of other places in the area and did not get the level of customer service that I got here. SmartStop Storage is a great choice! They have a great facility and a great team. Thank you SmartStop! read more

Very happy with Smart Stop Storage! Units are clean and the prices were lower than the other storage places I called. Fabi provides great customer service and got me through the paperwork quickly! It was way easier than I thought it would be. read more

I used this storage unit for only a couple months because I needed somewhere to store my stuff obviously, but everyone upfront was super nice, and I was a little worried at first because I signed up for the automatic payment which is great but I had all my stuff out of there the end of February but I didn't cancel it until 3ed of March, which is my own fault because I was busy and pushed it off. I was scared that I was going to be billed for the whole month (which I already was because of the automatic payment), because some places are like that, but I walked in and I only had one more thing to take out my storage unit, which they let me do that day then they canceled my unit and took away the fee for March which was a huge relief! They did though charge me for the three days but it was only 10 bucks. It was super easy signing up and super easy canceling it, I definitely come back here if I ever need another storage unit!! read more