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    SmartStop Self Storage

    2.9 (17 reviews)
    Open 10:00 am - 2:00 pm

    Services - SmartStop Self Storage

    Self storage

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    Beware of this facility EXTREME price hikes as well as MOLD issues . We've been here for a couple years and they more than doubled our rent in a basement unit. We shopped around at new properties being built found better deals.... contacted them to see if they would match it or at least do something to keep their tenants. The response I got was NO! So I booked as a new tenant another unit on an upper floor Same size for half the price. When I went in to sign the contract and take a look at my unit that I haven't been at for a few months I found an extreme mold issue in the basement you could smell it as you walk down the hallways. You can see condensation on the ceiling and around the doors and the structure. When I further walk down the hallway and I opened our units serious mold issues within our unit. I went upstairs to talk to Sylvia and tell her and she says there's absolutely nothing they will do. I got her to walk downstairs so I could show her our unit and the damage that was caused by the incompetence of their facility and their maintenance procedures. She denied any wrongdoing and said they don't have anything going on with their facility yet she further said that there was another unit on the same floor on the other side of the facility that had mold. Then she further to explain that there was a unit that had a bunch of wet soggy clothes in it that they had to get into because the rent had not been paid and they found a live snake in a tank. Now you can clearly see their units must have been down there had to be some issues that they were aware of or they incompetence of the management that didn't realize there was a moisture issue. They do not have any detectors in the facility that I can see to determine the levels of moisture. She then refused to do anything to compensate us for our losses refuse to even give us a free month in another facility so we could clean ours and determine what we were going to do. I then called customer support and they wouldn't do anything other than try to connect me with the district manager who refused to do anything just told me to make a client claim on my homeowners. While we were at the unit and we were cleaning it out and throwing things away and trying to salvage items that could be salvaged that were in plastic totes or wrapped in plastic. We talked to several other tenants that were also visiting their units whom also had previously had mold in their units and had made the management aware of such. They then went and checked their current units and reported to us that they also had mold in their new units. Again I spoke with the district manager he refused to do anything other than he said he would check to see if they have any problems with the facility and get back to me. That was over a month ago and no response back from him even though I called customer support yet again and ask them for their assistance. Seems like the only kind of answers you can get from this facility is they don't have any problems and NO to assisting their tenants. I have also posted this on their web page and I will be adding photos.

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    28 days ago

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    2 years ago

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    5 months ago

    quick and easy experience. gary helped us out with our rental after leasing online. love that you can access the gates with the app

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    4 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    5 years ago

    Great storage. No issues at all. Was a pleasure to use and I would use again if I needed. Thanks guys!

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    6 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    Extra Space Storage

    Extra Space Storage

    (9 reviews)

    Centennial

    I have accompanied a friend to this storage facility many times. Today, a woman (who I'm guessing…read moreis a manager), was very rude to us. She stopped us and told us after we were inside the facility that we needed to put in the user code for the unit we were visiting. As we had stuff that we were bringing up, we decided to simply enter it when we came back in. About 10 minutes later, she tracked us down and said she was putting in a warning that we did not do it immediately and the next time my friend would be asked to vacate. While the intentions of having a secure environment are great, her rudeness, tracking us down, and scolding us like children is unacceptable. She should be replaced with someone who can be respectful to their customers. Highly DO NOT RECOMMEND!

    **update at bottom…read more Gave the extra star only because the unit is clean. 1) when I got my unit and was signing the contract I was told I had to have THEIR insurance. I asked specifically if it was mandatory when she was going over the lease with me and the mgr told me it was. I've never had to have it in the past with any place I rented from. Come to find out that my home owners covers my items at the storage unit. So check with your insurance company before you get their insurance, more than likely you're covered and can save yourself the extra $50 a month. They tried to tell me that most insurance companies won't cover you but that's not true. I talked to multiple insurance companies to confirm. After escalating this issue with being told that their insurance was mandatory I was told I would be refunded for the insurance I paid. Initially I wasn't refunded enough. Somehow they couldn't figure that the amount I paid and the amount they refunded didn't equal up. They shorted me a month.. Had to go to the district manager and he could see I was shorted and took care of it. 2) when we got the unit, the mgr said she was pushing for a military discount and if it got approved she would let us know. Later down the road she called us and let us know that she was able to get it approved and she notated it on my acct. fast forward a few months later, they said there was no military addendum on my acct. umm probably cause the last update I got was the voicemail stating it was notated. They sent the addendum and during this time I got really sick. They kept asking for it when I was sick. I even talked to them and she could tell I was sick and even said in an email to take of my cold(it was covid). Last thing I'm worried about taking care of when I'm sick is the military addendum from the storage unit. I ended sending it to them when I felt better.. Now 9 months later I just received an email saying they're missing this same addendum. Huh? How about check your emails.. you already applied the military discount when you received it back in February. I screen shot the email with the date it was sent I do have the names of both people I dealt with here.. I'm sure when they see this review they'll know exactly who wrote it. Only wrote this review after receiving the email that they're missing the addendum that was sent back in February.. at this point it's one thing after another. **tried calling the number on the reply. It's automated and has the option to speak to my local store mgr. Why do I need to talk to them? I already sent them a screenshot of the first time I sent the addendum. They need to figure it out from there. If I have any other issues I'll update this to a 1 star review. If I could compare this situation to a car, I would consider this a lemon

    SmartStop Self Storage - selfstorage - Updated May 2026

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