I used Extra Space Storage several years ago in California and thought I'd give this location a try but was greatly disappointed with the customer service. I paid for a storage unit over the phone and was not provided any refund policy information. I was then emailed a contract to sign but the wrong information was on the contract and they entered the wrong insurance coverage amount on the contract and asked me to sign it on docusign or a similar software. I refused to sign a contract that had the wrong info so I went to the location hoping for better service. Instead there was a guy that refused to provide a refund even though I had not signed a contract and had not been told of any refund policy or purchase policy when I had made payment. Just ridiculous!!! Thank goodness for bank chargebacks. I highly recommend you look elsewhere for your storage needs. read more

The young gentleman I spoke to today (I forgot his name, I think he had a long first name) but he was GREAT! He was sweet and and explained everything very clearly for me when I had asked about how cancelling my storage would go when I move in the next couple months. Thank you for your kindness and being so informative! read more

DO NOT CALL THE PHONE NUNBER LISTED. ITS THIER CALL CENTER THAT DO NOT KNOW ANYTHING ABOUT DIMENSIONS!! THE PHONE NUMBER TO THIS OFFICE IS: 702-308-1371 My husband and I rented a storage here yesterday 10/09/23. Today is 10/10/23. Yesterday we spoke to two separate individuals about renting a space for our large item. We told them the dimensions and asked them multiple times if our item would fit. They confirmed with us multiple times that our item would fit. Well last night, what do you know... THE ITEM DOESN'T FIT! I called and spoke to the manager named Morgan. She said it was the call center that we had spoken to yesterday. I informed her we were very upset because now we have to pay the rental truck and rental pallet Jack a additional $700. Let's also not forget to mention our friends who are helping us move this item. I ask Morgan how they can make this right. She says there's nothing she can do except upgrade us to bigger unit that cost a lot more but we need to decide "now" because it's a first come first serve company. So forget about all the BS they just put us through right? I told her if we upgrade to a bigger storage, what else will they be doing for huge inconvenience they caused? She said I would have to talk to the call center. There is nothing else she can do on her end. Fine, I call the call center. They said all they can do is send a email to Morgan's boss Douglas. I call Morgan back, asked her if she can have Douglas call us as soon as possible since, she said we need to decide now right? Well she said she's not sure why the call center is sending us to Douglas because he's not going to be able to much more than she is. What a waste of time! read more

Zoey was amazing and helped me get everything set up and figured out. Much appreciated and very kind.

everyone was so great and very helpful! definitely would recommend! I appreciate how they were always available to help me through this process and made everything so easy. read more

The worst experience ever don't ever ever ever use this place. My rv was stolen from their and ofcourse they weren't helpful at all. NO VIDEO NO COMPASSION NOTHING. When I went there on Feb 10th and talked about it being STOLEN FROM THERE THEY IMMEDIATELY TOOK ME OUT OF THE SYSTEM. ZERO HELP JUST BASICALLY F##K OFF . This was my rv this was left in its place read more

Extra Space Storage - Self Storage Near Me - Las Vegas, Nevada

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Joyee was very pleasent to work with. Have genuine concerns to take care of customers.

I setup my reservation online, was called soon after for an appt, and was able to get everything done and off-loaded into a storage unit within an hour or so after making the reservation. Zoe was super helpful, polite, pleasant to deal with during the whole process and I was very satisfied! read more

Good customer service. Friendly front desk lady. Very informativ. I would recommend

I have rented many storage rooms to many companies. By far, Extra Space Storage in Buffalo/Chayanne is the best. Why??? MORGAN CORDES She is so helpful, kind, knowledgeable, and has lovely business etiquette read more

let me again by saying from beginning to end they were fantastic. Morgan was great helping me out with all my needs last minute. The place is clean and very well secure. I would definitely recommend this place to anyone compared to all the other storage units this is one of the best. If you need a storage, I would highly recommend this storage on Buffalo. Just ask for Morgan and she'd be more than welcome to help you with everything. I will use them again. ! They were great! read more

We have used extra space storage on Buffalo and Cheyenne for some time now-- we started out needing the space for our holiday decor then when we were going to move, we needed a larger unit to store our stuff while we were showing the house. Morgan and George helped us every step of the way! They are incredibly helpful and friendly and knew exactly what unit would work best for us during these transitions. We highly recommend them for their amazing customer service and expertise! Thank you! Laurie read more

Ian was extremely helpful and super Knowledgable and friendly. Good experience, i highly recommend!

Great customer service. The manager William is awesome. The grounds are clean & I can always get ahold of staff

At the three month mark they will raise you rates 19 to 20%. Every year this happens with every unit I get. They don't even use lube when they bend you over. read more

I have never rented a storage unit before but had to downsize temporarily during Covid-19. The process was easy as I made a reservation online beforehand and a cheerful George-Elliot called me on the phone to confirm the details and give me information about the unit. George was amazing in helping me with all of the little details, even came by and swept up my broken glass without hesitation! The unit was a good size, tall ceilings, doors were easy access and it's all first floor. Time will tell but the initial experience couldn't have been better. read more

George was very helpful and pleasant. And I got just what I needed. Thank you. Appreciate your service

I found the place to be extremely clean and well taken care of. I worked with Aaron who was friendly & professional. It was a very good experience! Thank you, Scott read more

Great experience at Extra Storage on N Buffalo! Morgan was very patient and helpful, providing several different options to fit my storage needs. Facility is clean and well maintained, I would highly recommend Extra Space Storage. read more

I am waiting for Metro at the site right now. I came to my unit this evening to find it had been broken into . Just a warning. I'll post more details as I get them. read more

Extra Space Storage - Walls of the units do not reach the ceiling. - Self Storage Near Me - Las Vegas, Nevada

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This review goes out to Bert. Walking in as a new customer, I was greeted by the nicest man. He helped me set up my lease, was kind, genuine, courteous, and very funny. I have been with a couple storage places and he gave the best customer service but he went above and beyond during a dilemma I had. I absolutely recommend this storage site, go online for great deals and hopefully you'll get the pleasure of meeting Bert. Thank you for helping me during one of the toughest times of my life. As for the storage it's great and they have coverage for flooding, etc that is an additional fee each month so keep that in mind when looking. read more

Making reservations on line was very easy to do. Great friendly customer service when we arrived. Everything was as advertised. We will definitely use in the future and recommend to family and friends. read more

Great experience! Very reasonable prices. George was very helpful, knowledgeable and friendly. So glad we chose Extra Space!

This review is for Cerin. She is awesome! My boyfriend and I each had units there. We only needed one of them for about 8 days so when we moved everything out, we forgot to give a formal notice towards the end of the lease term. My card was charged for the next month and so we went down to the office the same day to request a refund because we would not be occupying the unit. Without any argument or hesitation, Cerin promptly terminated the payment that was taken from my card and it instantly reimbursed me. I would give 10 stars if I could. Highly recommend this place and would use them any time in the future. read more

Found this place on line and asked for a quote. Got a call back from a very nice manager named Aaron. Met with him later in the day and hdd Ed showed me around. Very clean & well kept facility. All paperwork done via email. Super easy to navigate. Leaving my other storage space because of this place. Well done read more

They offer the cheapest storage option but that option doesnt actually exist, it is just published to fish for sales leads. When I arrived the office was locked with a note prompting me to text them. So I did but there was no response. Then after a long time someone called me, blaming me that she had to walk all the way to the office. There was a golf cart parked inside, why didnt she use that if she was that far away? How is all this my fault? If they are understaffed, or if they post the incorrect opening hours on their web page, or does not post disclamers that staff might not always be present, she should take that up with Extra Storage, instead of flaming her frustration towards potential customers. She even flipped me off but with pretty words, "I am sorry we are not right for you", not adressing what I actually said. I am sure they get a lot of jerks as customers but I am not one of them so why meet a potential customer with hate before you even talked to them in person? Very flaky company! read more

We used this storage facility during summer of 2020. Best part was the friendliness, courtesy and helpfulness of the staff. Units, we used 2, one inside and one outside, were clean and cool, even the outside units. Would definitely use them again and not hesitate to recommend them. read more

While my experience is with the Bonanza location, I would not do business with this company. Our travel trailer was stolen over Xmas. While they advertised robust video surveillance through out property, only 2 antiquated cameras which did not produce any video to assist police. Took them 17 days and after much prodding to admit this fact. Trailer was taken over a 5 day period. They actually released video of the 25th to me. It showed another break in Xmas evening. A friend recently called to inquire about RV storage and was told no security issues or break ins. read more

Bert was awesome. I reserved online and when we stopped in to pay and sign paperwork we were in a hurry so he got us out as quickly as he could. Great prices and location as well. read more

Reserved my unit online and went in the next day to put down a deposit and take a look at the unit. The groundskeeper, Bert was super nice. He hustled to help me out, they were efficient, and very friendly. The grounds are very clean and it seems just about every space is easy to access. Plus I received half off my first month. read more

Came back to this facility after having a great experience with them two years ago. Bert was extremely helpful and friendly and they've got the best prices in the neighborhood. read more

Very accommodating. The groundskeeper, Bert and the gal working the front desk (Can't remember her name, Laurie maybe?) were great. They hustled to help me out, they were efficient, and very friendly. The grounds are very clean and it seems just about every space is easy to access. Plus the price was the best in the area. What more could you want. read more

I have had experience with extra space storage for a few years. Bert is knowledgable and very helpful in getting everything set up. I called another storage company and they wanted three times the amount Bert asked for and they have clean and safe units. read more

Reserved a unit online in the early morning Jorge called as soon as they opened to confirm and was awsome. Very professional but also very friendly. Paperwork was a breeze and I was in a unit quickly. The property is clean and maintained and someone is always on site. Would definitely recommend. read more

Great place and the customer service is excellent. The property is well kept and safe no matter what time you go there. Prices are exceptionally fair for the variety of sizes and climate controlled. read more

Clean, friendly place. Bert was very friendly and helpful. And answered all my questions. Units and place was clean and quiet. Will recommend this place to anyone. Prices are fantastic. read more

******SAVE YOURSELF MONEY***** This has been by far the worst facility I have ever encountered. Please save yourself time and your money! It seems to good to be true, they give you a low rate for monthly payments. Do not be fooled by this! Every two months the prices go up ten bucks. When i first started my payments were only 50$, towards the end of my stay it was up to 83 bucks a month. Not worth it. Also, when i had called to inform them I was leaving the unit. I took everything with me including the lock. A month later i received an invoice from them saying i needed to pay. I contacted them about this and they told me that a lock was still on there. LIES!!! I have the lock to my unit in my hand! AS THIS GUY IS LYING TO ME! he told me i still had to pay because this is still my responsibility. I told him he obviously gave the unit to someone else because i have the lock on me. I told him i would even show pictures because i have evidence it is from their company because it has their Sticker on it! He told me i could send whatever picture i wanted and that he didnt care? Excuse me? What kind of customer services is this. I then informed him that i will be getting lawyers involved because i am not paying for a unit that is no longer mine and a shady company whom obviously is scamming me! He said to do whatever I wanted because i hung up on him earlier and Yes i did! This place is outrageous. Other people that I know that use this place as well have had horrible experiences. One of my friends had her belongings stolen from this place and they just told her they couldn't help her. DO NOT i repeat DO NOT USE THIS PLACE. Worst company ever! They take your money and SCAM YOU! read more

I had the same experience as one other reviewer. My rates go up every 3 months...$10. It must just be their policy, although they won't admit that. They get you in the unit and then they know that it's a hassle to move so you just pay them. I asked them why they kept raising it $10 and they said they had to pay for the street construction on Cheyenne?? Okay. I also purchased a lock from them when I rented the unit. They now say that there is a "personal" lock on my unit. This is a good scam right? You move out, they put a "personal" lock on your unit and charge you for another month. I am reporting them to the Better Business Bureau. My recommendation is to take your business elsewhere. There are a million storage units in Las Vegas. read more

I wish I could select zero stars. This place is a scam. They advertise low internet rates to gain customers and then turn around and raise the rate a couple of months later. They also lied and told me I had to purchase their insurance for an extra $10/month when I have homeowners insurance already. When I pressed the matter, they then said my own insurance would suffice - after I had paid over $50 to them. Keep in mind, the insurance is through Extra Space and they are directly profiting from it. Service has also been horrible with gate codes not working and carts not available. Find another place to store your stuff! read more

Great price, clean facility, manager lives on site, cameras all around the property, great place. And the manager, Bert, is one of the nicest guys you could ever meet. Very happy with my experience! read more