After a rough start to my hvac leak, Totally Cool came through with flying colors, spending time to…read morediagnose the issue, fix it and checked back to make sure it was working correctly. I appreciate Anthony's time and care and the sincere apology for the rough start.

I really wanted to give this business a higher rating because my initial experience with Anthony…read morewas fantastic. He provided a thorough inspection and great feedback as we looked to upgrade our AC and centralize our system. Unfortunately, that's where the service ended. Despite following up multiple times since the summer, I never received a quote or a return call. To make matters worse, the office staff was incredibly unprofessional; the woman I spoke with was short, dismissive, and lacked basic customer service skills. Do yourself a favor--there are many other companies in Austin that are more responsive and work directly with Austin Energy (CoA) for incentives. For a comprehensive list, check the Austin Energy website, but here are the companies currently listed as participating in home energy savings: 1st Choice Energy Abacus Plumbing, Air Conditioning & Electrical AC&A INC dba American Conservation & Air Airco Mechanical, LTD Attic Insulation & Energy Savers LLC Castillo's Service Conservation Services Exalted Solutions LLC Green Collar Operations Intelligent Air Services McCullough Heating and Air Conditioning Quality Living Services Stan's Heating & AC The Solution Finders AC & Heating LLC We ultimately went with Service Wizard for our new install and highly recommend them. They were prompt, efficient, and cost-competitive. I still recommend getting at least 3 quotes to ensure a fair price, but save yourself the time and skip this company.

The long Austin heat wave rolls on accompanied by the constant drone of my air conditioner. It is…read morenot a pleasant sound. It is the sound of money hemorrhaging from my household into Reliant Energy's bottomless maw. My house had issues. Let's just say that energy efficiency and green concerns were not at the top of the list when my cookie-cutter suburban pad was thrown together. My doors: permeable. My windows: radiant. My upstairs: a sweltering hotbox fit to slow roast a brisket to perfection. And onward droned the air conditioner. Now, before we go much further, I want you to know that I am not gullible. There are no magic solutions that would turn my house into a perfectly efficient icebox. It's bloody hot out there, and the relentless sun will have its due. I'm also not a wealthy man. I would not be swayed by some silver-tongued charlatan into undertaking a massive home renovation just to save some money on my electricity bill. I was looking for quick fixes for a fair price with tangible benefits (less hot air drafting into my house and less heating of my upper story from my attic). This is where the Energy Guys came in. I chatted with the owner (Jeff) as he was working on an insulation job for one my neighbors. I hate being sold to, so I was on guard for pressure sales tactics. Jeff was reasonable, factual, and laid-back. We did a walk-through of my house and came up with list of basic fixes. Thermal imaging confirmed what I suspected. My doors were leaking due to terrible weather-stripping, my upper story was baking due to poor insulation in my attic, and my duct work was poorly sealed with precious cold air leaking into my attic. Though I have windows that are just turrible, Jeff advised me that taking a second mortgage to replace them just didn't make sense for my house and situation. I've got two kids in daycare and a prodigious appetite for fine espresso, wine, and other edibles. There's not a lot of money sitting around to plow back into my house, but the bill was reasonable. The work should qualify for rebates offsetting a big portion of the cost, but that part hasn't been done yet. Jeff and his crew were professional, skilled, easy to work with, and punctual! My upstairs feels cooler, and I can't feel hot air seeping in from my front and back doors. Even better, there are now more frequent reprieves from the droning of the air conditioner. For anyone looking for an energy audit or other home energy services, these guys were great to work with. Highly recommended.

This was my best Yelp find to date! I searched for "radiant barrier" assuming that was what we…read moreneeded and Energy Guys came up, along with a few other companies as well. I had a few energy audits, quotes and opinions provided to me by the few highest Yelp reviewed companies. Ultimately we happily went with Energy Guys to do the work. We knew that our house was too hot, our A/C was working too hard and weren't sure which of the various products and services out there were going to really do much for us. Our electric company would send us fliers about how we should get radiant barrier so that was why our search started there. Jeff came out and did a very thorough and professional energy audit. I was expecting all kinds of leaks and a long list of recommendations. Instead, Jeff was honest that our builder's atrocious zoning system (aka a cheap way to have 1 A/C unit on a 2-story home) was to blame for our discomfort, A/C working overtime and high energy bills. Huh? You mean you aren't going to say I need radiant barrier, new windows/doors, an attic full of fans and you can do it all if I sell my soul to you? Nope. Not Jeff. He did say we were losing about 10-15% of our cool air from the A/C to the attic and that everything needed to be sealed and resealed in some cases. He said our insulation was about R-30 and really wasn't too bad but if we wanted it couldn't hurt to "top off" our insulation. He said given our exact situation radiant barrier wasn't actually going to do what we thought it might. Two days later on a Sunday, Jeff and another guy came out and sealed everything in the attic and got our insulation up to at least R-44. They found places that weren't even really insulated and a few cavities that weren't insulated at all. In those spots of the home I notice a dramatic difference. We can tell the house just feels cooler and the A/C doesn't turn on as often. Even given this record breaking summer we are able to keep the house more comfortable than ever before. I am looking forward to see what happens with our electric bills over time. You will get an honest audit and budget friendly recommendations from Energy Guys! Extra bonus: they have impeccable communication, confirmations and followups.

I had some AC vents replaced at were I work and the installers were professional at what they do…read moreand did a great job. Cleaned up after they were done. Keep up the great work.

Top notch A/C specialists!!!! I had a brand new two-stage Trane system installed by another…read morecompany that wasn't installed/functioning correctly. Dave from Air Conditioning specialists came out and was able to trouble shoot, fix multiple issues, and now I have the whole system running beautifully. 100%, I will ONLY be using Air Conditioning Specialists for all future maintenance and needs. Austin is tough town to find good service providers, ACS is clearly one of the best.

We hired QLS to install a mini split for us in our pool house in 2017, we had a few issues taken…read morecare of by other companies throughout the years. Nothing was ever noted that installation was done poorly or incorrectly, as you can't see into the wall to know until after what happened as that could not be seen. Fast forward about 5 years, and the unit on the back of the house fell off the wall, causing damage to the electrical wiring and copper tubing. We contacted QLS for service to look at the unit, determine why it had fallen and to see if it could be repaired. QLS did come out this time and re-hung the unit, stating it wasn't bolted into any studs and only the siding and the OSB. The technicians couldn't get the unit working on the first visit. They dropped off the disconnect breaker at the door to my kids and said they didn't have one. I was able to test the breaker and determine it was functional and opened the cover for the electrical wiring and found the supply wiring was not visible as it pulled into the flex conduit coming from the disconnect to the unit. I re-terminated the wiring and the unit powers up but won't blow cold air. I let QLS know what I found and they said they would come back out. The tech on the second visit ended up fixing the unit letting us know the copper tubing was crushed and all the refrigerant had leaked out, was able to un-kink the tubing and recharge the system. They later sent an invoice for $811, without ever confirming the estimate with us prior to fixing the unit or even giving us a clue as to what it might cost. We would NOT have approved of that cost. We would have said we do not need the unit anymore, we already have a window unit in there from the other times it did not work. We feel this should have been communicated better and honestly feel taken care of by the company, not because they had to or it was under warranty. Obviously, it wasn't by this time. But more to do with the fact that properly installed units do not just fall off walls for no reason. It wasn't neglect or even an accident on our part. Even QLS admits that units do not just fall off the wall, and they provided some pretty wild hypotheses as to how a motorcycle driving through our yard knocked it off the wall, while not physically damaging the units frame or coil fins, not even a scratch on the paint. (We do not own a motorcycle, the marks the tech saw were clearly from mowing the area so that the tech could access the unit). If the owner would have really analyzed the images we sent, he would see that it's technically impossible for the unit to have been hit due to placement and tracks. Well played QLS, doing some questionable work in hopes that by the time anyone notices, you can technically and legally claim it's not your problem anymore.

QLS installed a new Bryant AC unit for me in April. I was very happy at that time. Along with the…read moreAC unit, they replaced the thermostat which is made by Honeywell. Something happened to the thermostat and it wasn't working. I called QLS on a Friday and they told me to call Honeywell as their techs don't reprogram the thermostats. I found out then that Honeywell outsources troubleshooting to Resideo. Resideo call center keeps regular office hours so I did not have AC for a weekend. Since the Resideo Tech and I could not get the thermostat to work, I called QLS again who sent a tech out, and he replaced the old one. I called Resideo back and they helped me reprogram the thermostat. I've had no more problems with it. QLS didn't charge for that visit. In October, I was having trouble with the heater. I called QLS and a technician came out. He looked over the system and had to replace the circuitboard. I asked him if I could pay the bill and he said there would be no charge as the part was under warranty. Later in October, I received a text message that I owed for the service. I called and Vanessa said she would check into it, I assumed everything was taken care of. Today I get another text message that I owe for the visit back in October. When I called in, I was told that while the tech was here, he did a semi-annual checkup on the unit and that's what I'm being charged for. I was very upset because I'd been told by the tech I didn't owe for of the visit- had he told me I owed for a check up, I would have paid it during the original visit. When I called in back in October to the office, I assumed everything was fine because I heard nothing back for a month. QLS is extremely responsive to calls, and their texts are professional and friendly. But beware of communication issues and charges.

I wish I could give Don and Steve a thousand stars. They installed a whole house system for me in…read more2006 and it still runs perfectly. I do change the filters every month! They are really the best.

I have hired Total Comfort for 20 years, and they are a joy to work with. Steve has gone out of his…read moreway to make repairs quickly, even in the heat of summer, and has communicated well with us so we could budget for replacing the service. Highly recommend!

Rob is amazing! Super knowledgeable, trustworthy and dependable. We had 4 different companies come…read moregive us quotes and he was the most honest and knowledgeable about many different AC brands. So we chose him. That was 2 yrs ago. We recently had an issue where our AC wouldn't come one. I called Rob and he came over quickly to get it working again. It was a small malfunction with the drain pipe sensor. He stands by his work and is there for his customers! We won't use anyone but Rob!

Finally found the right one…read more HVAC maintenance, repair and replacement is the most expensive thing I have had to pay for as a home owner so of all the people I have in my contacts, getting this one right is the most important. Rob is no nonsense, no BS, lay out all of the facts and pros and cons. You can trust him with a key to your home and I don't waste my time getting quotes from anyone else. It's nice to work with people who get the job done right the first time, charge you a fair price and take good care of you because their reputation matters.

In June 2025, we hired this company to diagnose an issue with our HVAC system. After their…read moreevaluation, we were told we needed a new condenser, which cost us $5,200. Two days after the installation, the system stopped working again. When they returned, we were told there was now a hole in the coil and that it would be another $5,000 to repair or $16,000 for a completely new system. At that point, we decided to get additional opinions. Multiple HVAC companies quoted us significantly lower pricing. We learned that the condenser we paid $5,200 for typically costs around $3,000 installed. We ultimately had a brand-new system (the same model we already had) installed by another company for $7,000, less than half of what we were quoted. When we raised our concerns, the only explanation given was that they "don't get as good of pricing as other companies." Our experience left us feeling like they don't even try to properly diagnose, they just throw in expensive parts and hope for the best. We are also feeling duped because we obviously paid well above market rate for the work performed. We strongly recommend using ANYONE else.

Our furnace wouldn't go on last night (of course - it was actually cold). Felix came out within a…read morecouple of hours. He diagnosed the problem as a faulty switch. He drove from Austin to Georgetown to get it this afternoon so he'd have the system running by tonight. It works. When he was testing it, he discovered that our new thermostat had also failed. So he replaced it. All better. The service these people offer is just first rate.

Do not use this company! At their recommendation we had them install a Remi Halo air purifier and…read morenow a year later found that it was not installed properly and has left mold growing around where it was installed! Mold has grown all around our plenum as a result. I contacted the company to rectify this and they have completely ghosted me. They won't take any responsibility and keep telling me someone will call me but nobody has. I would give zero stars if I could!

I didn't end up going with iAir for my new minisplit, but it wasn't for lack of knowledge and…read moreservice, but only because I chose a different brand. LaCounte came out and assessed my system and was very helpful during the decision process. Their bid was the best for the brand they offered and I wouldn't hesitate to recommend them to anyone looking for a new system or service.