I Scheduled ($99) to have someone come out to fix my Kinetico water softener. I called them because the previous owner of my house used them to repair the unit before I owned the house, their sticker was on the tank. A guy shows up and the first thing he tells me is that he doesn't carry parts and wouldn't be able to fix it today. I then proceed to explain what's been happening with the water softener and the two broken parts that I know need replacing. The guy then tells me that he doesn't really know much about water softeners and that all he can do is take photos and look up the parts. He then attempts to remove the valve, but all he had was a wrench, so I let him use my tools to take it apart. After taking photos, he struggled to get the valve back together so I had to show him how to do it. At this point it was obvious that this guy had very little knowledge and experience, but I was hopeful that I'd at least be contacted by someone who knew what they were doing. Unfortunately, that didn't happen and it took 8 days before they contacted with the price of the replacement parts. Who know how long it would've taken for them to actually fix it.
$99 wasted! read more