Anthony is a riot and a great multi-tasker. He kept us talking while he was working for the first part of his visit. We truly appreciate someone coming to our home to help us with our phone setup. It was a big time-saver. I love the SmartSwitch process! I only wish Anthony could have been here 15 minutes longer to allow time to be sure everything had completely transferred before he had to leave for his next appointment. My friend's phone transfer went seamlessly, but my messages and calls didn't transfer until I ran the transfer process a second time after Anthony left. read more

I had a great first time experience with ENJOY! ENJOY expert Keontae went above and beyond, he was very polite, informative, he was quick and straight to the point but without neglecting my questions and concerns. He also had great suggestions and offered me great advice to meet my account full potential. I was very thankful, because if it wasn't for Keontae, I would've missed out on that great offer! Thank you ENJOY for your great services and excellent costumer service! I will look forwards to requesting more services from you and your team! read more

Enjoy - Apple Watch series 7 - IT Services & Computer Repair Near Me

I had a most pleasant experience with Enjoy. I ordered a phone through ATT and instead of waiting 3 weeks to deliver, I was given the option to use Enjoy to deliver my phone. The rep who delivered my phone can also help set the new phone up. In my case I just needed the phone sooner than later so I didn't need any additional assistance. That is a nice extra that comes with the delivery though and for free! Stephanie was a pleasure to work with, she delivered my phone and was so pleasant and the sign off process was quick and clear. She also was able to sell me the charger block that I hadn't obtained yet for the new iPhone 13 pro max and I wouldn't have known unless she mentioned it to me so I'm grateful they also carry those types of things with them in case you need it. Saved me an extra trip!! I'd use this service again in a heartbeat! read more

Daminder was very helpful, understood my needs and worked really hard! Under 117 degrees he stayed calm and professional Thank you so much ! read more

Lamar was knowledgeable of this device product. Willing to assist in the future. Provided me with a step by step procedure regarding DirectV streaming. read more

We purchased a cable box from ATT and they were supposed to install it, the first 3 appointments they emailed that they were running late, then never even showed up. Leaving us to reschedule with ATT each time. On the 4th visit, they left it on our doorstep with a sorry we missed you email, we didn't hear a doorbell if they even rang it, and there was no phone call. This company is making ATT look bad, they should pay more attention to the quality of services they're using. Enjoy was a horrible experience that wasted a lot of our time waiting for them, then we still ended up installing it ourselves. Incompetence is not a strong enough word for what you will experience, if you're unfortunate enough to ever need Enjoys services. Please re-think this one ATT. read more

Just received a new phone from AT and T today. It was brought by Enjoy.com on time. The associate, Eduardo, was very professional and knowledgeable about the phone and answered all of my questions. He was socially distanced and masked up. As a side hustle- He should travel with accessories to sell as well that go with the phones he delivers to his customers. That would've been perfect so I don't have to go back to the AT and T Store or to the dreaded Apple Store. read more

I ordered an iPhone 14 Pro Max through AT&T. Caleb arrived and was a great help! There were some issues but everything was able to be resolved and now I love my new phone! read more

Johnathan, who delivered my new iphone, told me that my plan was outdated and needed to be updated to get 5G service, which i was already getting. He also said it wouldn't cost anymore than i'm currently paying. He enrolled me in autopay without informing me, and it turns out this updated plan will cost me another $120 a month. Furthermore, the plan i had included a subscription to HBOMax, which i've lost since he changed the plan for me. He also lied about the plan including "protection" for the new phone, which it does not. This service is a giant scam. Notice how there are only 490 reviews "recommended" and over 1300 "not recommended" which means not factored into their star rating. A good chunk of those 1300+ are one star reviews, and i'm certain this review will be joining them shortly. Yelp is complicit in this apparently, and therefore no longer a reliable source of information on businesses. read more

Should have a ZERO star option: I upgraded my phone through the ATT app and had no choice but to use this service to receive my phone. All seemed ok (minus a hiccup where they had me ordering 2 phones somehow?) but the sales/tech, Rafat noticed my stepsons phone was eligible to upgrade. He asked if we wanted to go ahead and get it done and we first said no, then he said ATT has a promotion where you can trade in your phone for a iPhone 13 (regular) for free (as long as the phone is in good condition.) Not a bad deal so we called our son up to bring his phone over to see if it would qualify. Rafat looked at it and said it was in great condition and all we needed to do was take it into the ATT store, let them know about the upgrade and we're good to go. Well tonight, we left the ATT store with his old phone and some fraud on our hands. He lied about the promotion, it doesn't exist on the 13, the phone is possibly worth $80, and to make matters worse...this guy actually put HIS NAME ON MY NEW PHONE SALES RECEIPT so he would get the sales credit (btw, high five to the guys who helped me at the store with that one...sad to say they weren't all that shocked by it.) Anyway, I've spent over an hour on the phone with ATT to make this right (they aren't that loyal to their customers of almost 25 years), starting a fraud claim and then calling back tomorrow to work with the "trade" department to try and work something out because this prick cared more about his wallet than actual people and their lives, money and time. I will be doing any and everything I can to shed light on your company. You need to vet your people better, check over your sales processes and training so that customers like me don't get taken for a ride. Look forward to hearing from you! Reply to Candace: I've already sent a message to help@enjoy.com with my order number. I'm awaiting a response. read more

Enjoy - Receipt where he changed it to him being the sales person to get credit - IT Services & Computer Repair Near Me

I wish I would have read these reviews prior to having my phone delivered. While the person arrived on time with the phone, he kept trying to upsell me. The entire reason I didn't want to go into the AT&T store is to avoid this experience and here he was doing the same thing in my house. He said push this button, push that button, and it will all work. Well, it did not. I finally gave up after 3 hours of waiting for the updates. Finally started all over, on my own, and got all the data transferred. But the most basic of all phone functions, to make a call, still does not work. Now, I am going to have to deal with the AT&T rep tomorrow. The last time I had a phone delivered to my house it was an amazing experience. She came, she set it up, and left. And, I could make a call when she left. Obviously, a totally different provider. I would have been better off just having the phone delivered to my house and taking care of this on my own because this is essentially what is happening right now. Hindsight is 20/20. The "expert" was no more than a salesperson who knows a bit more about me than I care. If I could give zero stars, I would. Today's experience was the same one I have every time I buy a car. read more

They rescheduled on me twice. I wouldn't have even selected Enjoy as the delivery service if I knew they'd be 4 days late and a big hassle. Also Enjoy is really just Asurion, which is AT&T's insurance partner and they want to upsell you on device insurance. My dude tried to sell me insurance for my other electronics. Um no. In fact I'm going to switch over to AppleCare insurance because of this lame experience. read more

Amazing experience! I upgraded my iPhone and since the AT&T store doesn't currently keep the most expensive phones in-store, they handed me over to Enjoy for next-day delivery. Communication was great and a representative delivered the new phone directly to me at my house within the time frame I selected. read more

(FROM JEFFERY AT ENJOY) Hi Iva, Thank you for reaching back out to Enjoy Support. Because you only edited the original review we are unable to comment since Yelp only allows One comment from us at a time, but I would be more than happy to assist with that here. The investigation began when you had first reached out to us on January 29th and provide us the information, in our investigation we worked with the Field, Field Leadership, our Back Office team who packs the orders, as well as our team who works directly with AT&T. They were all able to confirm with us that at the time of delivery the device was left and the Expert was even in communication via text with you the whole time to confirm the delivery but was told that we had needed to drop the device off. As far as the drop off of the device itself we are not claiming that anyone went into your account an fraudulently changed the pictures, those were the pictures that were taken by the Expert and the drop off materials you received are the same as we do with every order, AT&T doesn't provide our team with branded bags for the security of the devices being dropped off. Because of this every order is dropped off in a while bubble mailer with the packaging inside, also because we aren't a shipping service but a White-Gloved hand delivery and set up service there wouldn't be any shipping labels in or on the package. We do apologize about any confusion that this delivery may have caused and we do wish that there was more we could do in this case, but since we are a separate Third-Party delivery service we do not have any control of the inventory or billing for these orders so you do have to work with AT&T directly in getting this situation resolved, same as you would if this package was delivered by UPS or FedEx. We also apologize that the Experience with getting your phone is not one that you or we are very happy with and can assure you that this is not a typical Enjoy Delivery. If you have any additional questions for us here you can reach back out to us by responding to this message here and we would be happy to assist in any way we can to point you in the right direction. Best, Jeffrey from Enjoy My response... So, what you are TRYING to explain to me is that your company takes it upon themselves to change the packaging and labels for security?!?! And they also repackage it without labels or barcodes, misspell the customers name with a borrowed sharpie? I'm sorry, AT&T begs to differ with that bogus explanation. each AT&T store that I took the rock to asked the same question...WHERE are the labels? WHERE are the barcodes?!? They ALL stated emphatically that the product packaging and processes were not up to AT&T standards or processes. There should have been a signature and the barcode WAS NOT scanned at delivery. Please stop making up lies and typing them to me. You and I both know that Darius stole my phone! You are protecting and lying for a thief!!! You have a thief, if not many thieves on your payroll!!! Cut the shit!!! A white glove service would have done the proper steps.... HAD A SIGNATURE OF DELIVERY... HAD A LABEL TO SCAN.... WOULD NOT HAVE TO BORROW A SHARPIE TO SCRIBBLE MY NAME INCORRECTLTY... and would not have DISSAPEARED as soon as he sent me a picture NOT FROM AT&T. AT&T had to escalate this to the highest offices.... IT WAS NOT scanned in properly... he MANUALLY typed completed....it WAS NEVER SCANNED in as proper steps mandate. STOP CONTACTING ME WITH BS LIES. I dont care to hear or read another lie insulting my intelligence. When YOU KNOW your employee is a bold and brazen THIEF!!!!! read more

ATT didn't have the phone I wanted in stock, so they apparently used Enjoy to deliver my phone. Pro: I was at ATT Sat afternoon and my phone was delivered Monday AM, which was a holiday. Cons: After multiple text messages to confirm, that my phone was OTW and then nothing, my husband tripped over an unsealed (just the flaps folded over each other) box when he went out the front door. They had dropped the phone off and hadn't even rung the bell. It had been sitting in plain sight from the street and we'd had no idea it had been delivered (or precisely when) I'd been under the impression that part of this service was help getting the phone up & running. I later found an email claiming that they were "too busy" to offer set up help today. End result: If I'd bought the phone directly from Apple, I would have saved myself the hassle of the ATT store AND gotten the same amount of setup help -absolutely none. read more

One of the worst delivery services I have ever known in my life. This company was promised me to deliver my Apple phone that I bought for my wife's birthday. I received call from there technician in Portland Oregon with the name of Don phone number (503) 995-3073 at 11:57 AM on Dec 20th, he told me he should be in my place within fifteen minutes. At 12:36 PM I received a text message from Apple that was saying my order was canceled. I called Apple and they informed me I have refused the delivery and I told Apple nobody has ever been in my house. Anyways, this Don guy not only did not show at my door also lied about me for not accepting the delivery. read more

The delivery was earlier than the time slot given - I was home at the time in a Zoom meeting. The rep called me and I let them know I didn't need any set up for my phone but he insisted on providing free services. I had no idea what was going on and suddenly I was signing up for multiple Apple product trials - I only noticed once he said "This would really help me out and it'll be quick". Once I realized that I was being subscribed to multiple services I asked if I could skip the rest - he told me because I had started I had to finish up doing them all but he would cancel them for me. Afterwards, he texted me and apologized for the "long and hectic process" and tried hitting on me. It was wildly uncomfortable given that he knows my name and address. I would rather wait 2-3 weeks to receive my phone directly from Apple than go through this service again. read more

The representative that visited enrolled me in services that I did not request, and without my consent. He was very kind during the visit so when he asked for a signature on his device, I didn't ask further questions when he said it was just for whatever plan I had enrolled in (I thought he meant it was for my existing plan). I didn't realize he had actually added an insurance plan for 4 phones that I never requested (in addition, we only have 2 phones so this makes no sense at all). He had also added the AT&T Next plan without my consent. I only discovered these issues after receiving an email from AT&T. This kind of deceptive behavior is unacceptable and insulting. In response to customer service rep... Happy to share order number, but I don't see any options for direct messaging the business on Yelp. read more

I ordered two iPhones. Yes, she was nice and courteous. She told me "you can call me anytime for questions or to have her return to help with our 2nd iPhone" which we were unable to do on the first visit. Well, I called her back around noon and she said she would be back around 3pm. Well, at 4:30 and several attempts later at calling her (which went right to a full voice mail) , I ended up driving to a AT&T store and getting everything done there. So, what was the point of using Enjoy. I did not ENJOY the service. read more

I had a great experience with this company. Cassious is a great tech. He is very friendly, knowledgeable and fun to be around. He arrived right on time. read more

Late for my delivery, this meant I had to leave. The enjoy reps would not give the products to anybody who wasn't listed on my account even despite me asking them in writing to do so. The original delivery date was farther out than AT&T's standard 3 day delivery. And the 2nd delivery was 8 days after I initially ordered the device. Literally the worst possible experience. Once the rep delivered my new device he asked "do you need any help" to which I responded please setup the device. He did nothing. Wouldn't even insert the SIM card for me. Basically enjoy is a slower more inconvenient form of UPS, that requires you to be physically present and show ID before delivering your packages. What is even the point of ordering over the phone if I still have to sit around for hours and wait for things to be delivered? Basically if you have to choose between enjoy and standard shipping trust ups. It's in every way the same but a lot better. read more

Horrroble horrible horrible service. The entire company is point less. You are supposed to hand deliver my item and help set it up. Neither happened in my case. From not receiving the phone call upon arrival. To me calling to schedule another time. To Janet arriving a second tome to drop my new item in my mailbox. Still didn't receive a call. Just the text message with a photo of my item in mailbox. Still received no help in set up. Company is a joke. And apparently no one communicates with each other. read more

Had a prearranged AT&T delivery for an in-house set up of a new iPhone 13. Had one delivered a month ago with another rep and everything was fantastic. This time, the agent calls me 30 minutes prior to my scheduled set up time and tells me that I had a "drop off" delivery, not an in home set up. I know I had the in-home set up but she said I would then have to reschedule for another day and that her day was too busy, but could at least show us how to get things started. I was sent multiple texts and emails to have ID ready and phone backed up prior to set up. 5 minutes later my security camera goes off and Sandra the agent just dropped the package off on the door mat, turns around and leaves. No hand off, no in home set up, no showing an ID. Nothing. Given Christmas time theft off front porches, this was a highly disappointing experience. Especially given I am a 25+ year customer of AT&T read more

This was so wonderful. First of all, I wasn't expecting someone to come to my home and help me set up my phone. Not only was Jimmy incredibly knowledgeable, he was patient and very tolerant of my limited tech knowledge. Totally appreciate this company. Use them without any hesitation read more

I ordered an iPhone, and found out I could have it delivered at home just a couple hours later. My house was a mess! And I was at work! When Jason called to confirm the details I expressed my concern, and he reassured me that we could just "meet" on my front porch. When he arrived, he was so friendly that I invited him in, mess and all, and apologized. He looked around, shrugged, and said, "I've seen worse." What a perfect response! I was at ease immediately! He straightened out some issues (I live in two cities, so the billing and delivery addresses and states weren't the same), and he took care of everything with good humor and great skill. Someone from Enjoy is delivering my husband's phone in the morning, and I'm looking forward to it now! read more

I upgraded my iPhone XR to the new(ish) iPhone 12 Pro Max and was able to take advantage of Enjoy's services through AT&T for no additional charge. No additional charge AND I get a $700 trade-in credit? Heck yeah, I'm sold. I placed my order Wednesday night, and on Friday morning was able to receive my new phone! On Friday morning, I received a call from Amelia, the associate helping me with the set up. She let me know that she'll need to see my photo ID and the time she would be arriving. To be honest, setting up the iPhone is really easy and I could have done it myself, but I understand how this service may be super helpful for someone not very tech savvy. The highlight was how fast the phone arrived! I didn't mind the small talk, too, working from home and all. Amelia was so sweet, on time, and we ended up having a great conversation while she was at my home helping me set up my new device. She did ask if I needed any accessories, which I didn't, but thought it was a cool business model to basically be a traveling store. Though it's not totally necessary, especially if you've set up an iPhone before and know what you're doing, if you have the option to take advantage of this service, I'd recommend it! read more

When I went to AT&T for questions on a new iphone... the gal that waited on me at Gateway Blvd...Ketena.. did everything to make me understand every step of the way to upgrade She was fabulous... They ordered the phone in the color I requested, and it was to be delivered by a AT&T rep. The Rep. Natasha, came as scheduled...sat down and did an awesome job transfering my phone to the new one.... She explained everything and within the hour..she was finished, and I had a new iphone .. Service was excellent....could not have asked for anything or anyone better... Thanks to AT&T and my 2 wonderful assistants from there !!!!!! read more

Reviewing for the Bay Area Enjoy Service: The 1-star reviews got me really worried as I just purchased my Pixel 3A 3 days ago (5/08/19) from the Google Store and chose the "Enjoy" in person delivery/setup as it was the fastest option. I thought I would have a bad time like everyone else. Surprisingly, it was super smooth and a great experience. My delivery was scheduled for 2:00pm at my house on Saturday. I got a text from the "Enjoy" service around 11:00am informing me that I could reply back to the text and it would go to my Enjoy Expert. I replied back telling my Enjoy expert that 3:00pm would work great for me. He immediately called back and let me know he received the text and that 3pm would work fine for him. He also offered that he could come earlier if that works with my schedule. Unfortunately it did not so I declined the offer. Before he came, he gave me an ETA of when he will arrive and when he left which is really nice. He actually ended up coming 15 minutes earlier than the designated time so I got my phone earlier. The person who came was very professional/clean-cut. He was wearing the Enjoy uniform and spoke perfect English. I opted to set up the phone myself but he gave me pointers on how to do it so I would have no issues. (For example, turn off iMessages and Facetime before I swapped my SIM Card to the Pixel 3A since I was coming from iPhone). Personally I had a great experience with "Enjoy" and would highly recommend their services. I guess from all the 1-star reviews, their experience is not consistent throughout the cities so your experience may vary. Hopefully Enjoy will take the others reviews seriously and make sure all of their services will be 5/5 stars like mine. read more

shay the associate that delivers the product was extremely helpful had problems with the old phone but successfully got everything working properly She is an excellent customer service person read more

Jordan, the "Enjoy" driver (definitely not a support person, not even a delivery person) arrived before the arrival window, when we were not home. He left the phone in an unlocked parcel box and left, so he definitely didn't check for ID or even leave the phone in a secure location. He then called to say he had dropped off the phone, told me to download the "move to ios" app, gave me instructions (for a different Att Transfer app), told me it was easy and I wouldn't need any help and said I could call him if I did need help... All at 5:40p before the 6-8p arrival window. When the very brief instructions did not work, because they were for the wrong app, I tried texting Jordan and got no response. When I called, the call could not be completed, so I receive ZERO support, ZERO security, and still don't have a functioning phone. It would have been nice to receive the new phone set up support that I scheduled, in the 6-8p window that was scheduled... Or any time read more

Great service. Very professional specialists. Highly recommend! read more

This service was efficient, friendly and professional. My tech called me 20 mins before he arrived to confirm address. He was courteous and asked if he needed to remove his shoes at the door. Throughout the whole interaction, he informed me of every step, advised me of discounts and educated me about my new device. It was a great experience. I would highly recommend. read more

received my phone was wrong model and they didn't want to hear about it, even disconnected the phone number of the driver who delivered it, who assured me he would exchange the phone for the right one. By the way phone was ordered from AT&T direct did not ask for a third party delivery service. Ordered online to avoid going to the AT&T store for contactless delivery and now im being told by both to return it to a store. Which defeats the purpose. read more

This service is AWESOME. I work remotely so when my phone started to forget how to be a phone I decided to finally cave in and upgrade from a Pixel to a Pixel 3. I was figuring I was either going to have give up an arm and a leg on expedited shipping or get it a week later when I'm on a trip states away. I had never even heard of Enjoy before today, but now thanks to the super personable Mikey, I have my new phone in my hands without having to clock out of work for more than 5 minutes. Mikey you're my hero, sorry for making you deal with bay area traffic. read more

Enjoy - IT Services & Computer Repair Near Me

This service seemed too good to be true, but when I got a phone call (4 hours after ordering) from Michelle who was very pleasant and called me at the absolute beginning of my delivery window when I wasn't quite home yet, I believed it. I explained that I didn't need any technical assistance but I wanted to make sure activating it was going to work, since that's the only trouble I ever have. She went ahead and activated while waiting for me to get there, after explaining with concern that it would deactivate my current phone I had with me. I got home all excited a few minutes later and she was parked out front. And... she saved all the unboxing thrill for me! She had this phone fully activated without touching it. She said if I had any problems I could call her back on the number she called me on and she'd be able to help. I didn't need it. The fact that AT&T let me use this 'Enjoy' service to get my phone upgrade delivered in *4 hours* makes me glad I switched. Hopefully they are still offering this when it comes time to upgrade again. read more

I'm placing the review because today I received top notch service. My representative was Danny. Danny arrived exactly when he said with the exception of parking. He came in got right to work setting up my S22 Ultra. He's pleasant, informative, customer service was top notch. I had a enjoyable experience with Danny making sure my new purchase was up and running in no time and correctly. He left me feeling confident my purchase was in good hands and that I had nothing to worry about. Even went so far as to sssure me that if a problem does arise I could contact him.. Danny, I look forward to your services in the future with my next purchas. Thank you Danny read more

John set up my new iPhone in exactly the time window promised and arrived in a downpour of rain. He was professional, courteous, personable and an absolute pleasure to have as my service pro. He deserves a customer service award! read more

If I could give this service 0 stars I would. I usually don't write reviews, however I felt compelled to share my experience with others. I ordered a phone on 1/31 and was told it would be delivered the same day between 4p-6p. At 415pm an Enjoy employee rang my door bell and said he was there to deliver my phone. He went on to verify my name at which time he said he had someone else's phone. I asked where my phone was and he went on to say that someone else was going to deliver my phone. Two hours later I still had not received my phone. I called to make sure that they were coming and was told probably not. Enjoy never sent updates to me about the status of my phone. When I called today to express my disappointment, I never got through. As instructed I left my phone number for a call back -which I never received. I was able to chat with someone who was rude and unhelpful and I ended up cancelling my order. I would not recommend this service to anyone. read more

The worst costumer service. When you try to contact them, the first think you hear is "the expected wait time for costumer service rep is 12 minutes." Expect to wait almost 2 hours. EVERY TIME you call! And when you finally do speak to someone and THINK they resolved the issue, think again. If you upgrade a phone with ATT and they schedule a delivery through Enjoy, expect them to cancel the delivery with out ever informing you. read more

One star because I can't put ZERO! Enjoy cancelled the install on me 4 times in one week and didn't show for the first scheduled time. Eventually direct tv sent out a rep by the name of Nigel who was great, no thanks to "Enjoy". On top of that they gave me direct tvs phone number for a supervisor of enjoy then hung up on me!!! The next representative told me to cancel direct tv!!! WHO DOES THAT??!!!!! NIGEL WAS FANTASTIC...Enjoy is a dog sh*t company and should lose their contract with direct tv!! read more