I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

The employees and vibe are so crazy different from when I first shopped here last year…read more Last year, I just started hiking. Every employee at this store was super helpful, friendly and welcoming. They really motivated me to get on more trails. This year, it seems like literally every single one couldn't be bothered. The guy who was helping me with the backpacks couldn't care less about my questions. He walked me over to the bags, then just left me in the middle of a question, and I had to figure things out for myself. Then when I got to the counter, another guy looked even more unbothered. What is going on? Maybe I'll have better luck at the Glendale store.

My wife and I stopped by Dick's today, browsing through several different departments…read more We hadn't planned to make any purchases, however when walking through the sneaker department, we were approached by a sales representative, Dylan, who greeted us with a very friendly smile. He asked whether we were looking for anything in particular and immediately offered to assist. My wife explained that we were just browsing, but also said that we might be interested in a lite weight sneaker for me. Dylan explained that there were several good options in different brands and offered to assist. He was so nice and helpful that we agreed to see what's available. Long story short, Dylan took the time to show us several different brands and types, then worked with us on size, width, styles and colors. We inquired about the availability of Velcro as opposed to standard laces. In response he showed us a special shoe lace that quickly secures a sneaker with minimal effort. Dick's has such a wide ranging selection of sneakers which had previously discouraged us from taking time to sort through all of the many options. If not for Dylan's friendly and professional assistance this would likely have been just another fast pass through the department. We very much appreciated his assistance without a hard sell or feeling any pressure to make a final decision or immediate purchase. We purchased New Balance sneakers, Lock Laces and a tee shirt. Date: 12/7/25, 3:36PM, Store: 932 Trans: 9702 Frankly, this was equal to the best customer service that we've experienced anywhere we shop. Will return to shop for my wife's sneakers shortly.

I tried to give Dick's Sporting Goods the benefit of the doubt, but their customer service is…read moreterrible. I asked an employee for help finding an MLB baseball, and he rudely just pointed over there before going back to what he was doing. I was still completely lost on where to find the item, so I decided to leave. I ended up buying the baseball at Big 5 instead, where the customer service was excellent. I'm not going back. I would prefer to go anywhere else.

While we definitely prefer the esthetics of their old location over this new, plain storefront, the…read morestaff is always very helpful. Some are more knowledgeable than others, but we usually know exactly what we are looking for anyway. They have most everything you need in stock, but if they don't, they are usually able to order it.

Nice shop. You can get all of your scouting and scout uniforms here. They can guide you and have…read moreeverything available for your scout.!

Called to get my bindings installed onto snowboard and they were able to help me right away. $20 to…read moreget them installed and was done within 10 minutes. Friendly and fast service. Would come back again. Tons of parking as well

Definitely recommend this place! Never met more friendly and helpful staff. Everyone was extremely…read morepatient with us and answered all our questions. They even offered so much advice knowing we were just getting started with this hobby. Nico gave us about 2 hours of undivided attention in helping us find the equipment and really took the time to make sure everything was perfect for us including the comfort, design, and value of the equipment. My boyfriend and I both left the store with our own new pair of fitted boots, fully set up skis, poles, helmets, and a bunch of helpful tips. We could definitely tell that he loves what he does and puts a lot of care into his work. Apparently he's experienced in both skiing and snowboarding, so it truly felt like he knew what he was talking about. We'll definitely come back in the future for some more equipment and apparel if we're ever looking for more snow gear.

Been here many many times…read more Wait times are long but the staff do their best to churn through the crowd. Staff are mostly chill and helpful.

I called the Pasadena location and asked to speak with someone in the archery department and was…read moreput on hold for an hour. No one ever helped me. So I called the West Covina store and was put on hold for 30 minutes and I gave up. I went to the Pasadena store and a customer was yelling at the manager cause he left his id there after having had purchased a gun. He was angry cause no one had the forthought to call him to let him know he left his identification there. Your employees are not very professional.

Beautiful store located in old town Pasadena…read more I didn't manage to find street parking, but I found a parking garage (the one next to Cheesecake Factory) and parked there. It's $1.00 per hour. The workers were all super friendly and helpful. I had an issue with my Patagonia jacket and they were so quick to help me and didn't ask any questions or give me Judgmental eyes. I really appreciated it!!!!

With under an hour before close on a Sunday night, Heather came in absolutely clutch repairing the…read morezip on my Better Sweater. No questions asked, room packed full of shoppers, Heather assured me that it could be done and, by the time I had reparked my car, it was. My only complaint: how are we going to make employees like Heather pay for parking. Or any of the employees on Colorado for that matter.

The lady that works here did it again. She charged me twice for an item this time snow…read moregloves.Gloves. Last time it was socks. I always feel off about her and this extra charges are no longer coincidental. Never going back to this store again.

It was so busy it was about 720 and this young man named Richard. He said it was so busy that he…read morewas gonna try to help me the best you can and sure he went out of his way to go bring the shoes that I needed. I waited for him patiently and I found me a pair of shoes for my birthday tomorrow. Thank you Richard good job.

I just bought a bike rack from your store today and Alex was who took care of me. He…read morewas thorough at explaining how to use my bike rack and he also installed it on the back of my truck and I just have to say it was a great experience and I would definitely purchase future items.

I damaged my crossbar and needed replacing. I was met by Brianna (sp?). She took care of it right…read moreaway. She was honest about the replacement , labor and didn't try to up sell. Just all around honest work. Overall a positive experience.

Came in on a quiet Monday off to try on trail shoes for a race at the end of summer. Couldn't…read moreremember the lady's name, who worked in fast fashion before Arc. Lovely chat - which has been the norm in the past year or so of service from this shop. I pray for the day my current shoes give up the ghost.

came here on a wednesday afternoon and it was not busy, very chill. friendly staff! so nice and…read morehelpful. very nice quality stuff to look at c:

Johnny's is fantastic!…read more We're relative fishing novices. We went in on a Saturday morning to get our reels re-strung. They were super helpful in guiding us on the best choice, and strung them quickly. It was ridiculously cheap: less than $6 for three reels (two kids; one adult). They also gave our kids' free stickers. I then had a question about some nets, and the employee walked me through all of them and explained the differences of each. He was very helpful in guiding me to the best choice for me. I will never buy fishing gear or tackle online ever again. Will just go here, tell them where we're going, and they are experts and will set you right.

This place is the real deal. Family-owned since the 1950s, and you can feel that 70+ years of…read morepassion the moment you walk through the door. The staff genuinely knows their stuff and fishing isn't just a job here, it's in their blood. They took the time to help me out and made sure I left with exactly what I needed. In a world full of big-box stores, it's rare to find a shop like this where experience and love for the sport still run the show. I can't recommend them highly enough. I'll absolutely be back!