Recently moved into an apartment complex with shared Internet. Ultimately, due to issues with…read moreinfrastructure and Internet speed, had to opt out and purchase own internet provider. AT&T UVerse was the package we selected based on availability and service records. We had some issues with our installation based on the set up of the apartment, but AT&T sent out a technician on a Sunday morning in the pouring rain to help us out. Not only was he informative and courteous, but he went above and beyond his duty in trying all methods and ways he possibly could've fixed our situation. He provided us with his own information upon leaving should we have any hiccups with future service. In the recently destructive PR issues with companies like Cox and Comcast, AT&T has gone out of their way for me and my neighbors recently. I really think quality customer service needs to be recognized, and I'm so happy that we selected AT&T as a provider!

AVOID THESE PEOPLE LIKE THE PLAGUE---(IIattn. Leon Long--Co President))---i get calls from AT&T…read moretelemarketer--(many calls) -(many daysd ) -He would not take (NO) for an answer---Days later a package arrived from AT&T--Package contained a modem--(no cables--no instructions)- just momen--it looked used---I have-(for now)--At&T net and phone now--((Why would I want another???--Now they want Me to pay for moden and other charges---Modem was sent back daya later--You have tracking number--I will be send You another if needed---Now about 20 calls--6 demand letters-((ENOUGH))---I am working to get rid of My AT&T phone of 48 years--and Your fiber optic net of 3 years-- ((HELLO COX)))--I am 78 years and a disable veteran--This harrasment is taking a loll on My health!!

I hate having to do bad reviews, especially when it usually has to do with businesses not having…read moreenough workers (we are all suffering without sufficient employment staffing) so I want to emphatically say this is in no way any ONE persons fault. That being said....Cox has developers who make these boxes to where if the remote is lost or broken will not work. We have a son who has autism. When stemming he throws things. More than 50 times it's been a remote. We have never complained about replacing things he's broken. But when we are paying for a service monthly (not paying for a remote monthly) we should have some way of controlling it in the interim. I can fully understand that Cox uses the remotes to increase their wealth, but a simple up and down arrow remote that's not at all convenient for regular use would be a ray of sunshine for those of us who are doing our best to make sure the remotes are out of reach. I'm not saying create an app so that you, Cox, lose the monetary value (certainly you've collected a tidy sum from our replacements alone). But something to afford us the opportunity to turn off his kids programming long enough for us too to unwind and possibly enjoy a hint of normalcy after little one finally goes to bed. Please consider the a-typical family when creating your products. I promise your bank account will be fine if not GROW. Because I promise you this...if I find a company that can better accommodate my needs, there will be no stopping the switch. (But of course I'm not foolish enough to assume the rest are anymore hospitable...but you're the one I'm stuck with)

Call for Cox Business Services @225.335.8829!!! I'm a local…read morerepresentative! This location handles residential services and they're wonderful!

Lower the pricing... Have someone come out and replace your…read more(old ) cable boxes and remotes with updated (most recent) equipment. When there is a price increase STOP saying it's because of the taxes and fees that your business is being charged. That might be true for 1 increase a year but it's not true for the other 2 'increases I've received this year. Also customers that cancel their service should NOT have to return "your" equipment...a technician was sent to deliver and set up.., send one back to disconnect and pickup! I as a customer had to swap out a cable box (due to issues with it) had to miss part of a workday because you're store locations are not open when I go to work nor when I get off of work!! Customers paying these current and future high prices should not have to return or pickup/swap out any equipment... it is very inconvenient for customers !!

Eatel recently purchased RTC in our river parishes community months ago. I guess I'm used to the…read moreexcellent service by RTC and am biased to this new company. Whenever I had issues, RTC would troubleshoot from their end amd the issue would be resolved. Not with this company. They send someone out to your home for everything. Recently my security system gives a weird error message that doesn't go away. Reached out to eatel whom dispatched an employee. He called me and was actually the initial installer with RTC, glad to see they hired him on. He told me I would need to sign a 3 year contract. I think not‼ I will be speaking with a manager today and if I need to sign a contract, I will proceed with cancelling my Eatel services.

If I could give negative stars I would. For a year I've been charged two times more for the same…read moreservice but since my roommate moved out I got a "new" account aka higher bill. After charging me $390 for reasons still left unexplained in addition to a year of higher bills.... my ex-roommate was able to disconnect service with zero notice. So my name and banking acct was only good at bill time but it "wasn't my account". They haven't cared to or tried to fix this issue or keep me as a customer. Seems like a game to them... how many times can we transfer your call before you hang up. Well Directv, as promised, here's the review I promised. - Extremely dissatisfied customer P.s. Refer a friend deal? Wouldn't refer my worst enemy

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I wasn't expecting much when I pulled up into the parking lot and saw the cars. When I walked in, a…read morecouple of patrons were blocking the door rudely and didn't bother to move. You can't change manners though. I checked in on a fairly calm Thursday around lunchtime. I signed into the kiosk. It was confusing when some ppl were hearing numbers from a ticket while others were hearing names. There wasn't a service person to help, so customers were left to help each other. As I was waiting, I observed a man trying to cancel his service. He was very disrespected and treated very rudely by the girl he was dealing with. Honestly, as an observing client, I wondered if I should even continue to be a client if this is how people who were leaving are treated. Thankfully, I got a young person that was super friendly and relating. All i needed was to swap out my old equipment with new. The agent was very sweet and friendly, and he made the experience easy and comical with my old equipment. If i need to go back for services, I will return to this store and request the same person to assist me. I know that these stores try to evenly spread the wealth of service, but I won't risk it with this next interaction.

My internet and tv service always worked well. Customer service is terrible. I modified the service…read morein order to lower my bill and was charged $375 for not returning equipment that I never had-they did my initial installation. After multiple calls I finally was told that my account was annotated and it would be corrected. It was not. A tech came out to change out a small box and also annotated the equipment that I had and that I never had anything else. Still, they didn't remove the $375. So they suspended my services for not paying the $375, that is already notated that I don't owe since I am using all of the equipment. I am going to turn in everything this week in person. I'll try TMobile tonight and use a streaming service. I give up. I am not paying $375 I don't owe.

If I could give 0 stars I would. Internet hasn't worked in months. They keep sending people out to…read morefix it never works. Have promised we'd get money back for it never working. Have never gotten it.

I initially was very pleased with Charter when I first had it installed, but after about a year or…read moretwo, the cable tv signal started messing up, and my DVR would randomly not record programs I had set the DVR to record. I stayed home three times for service calls, and the first two did not fix the problem, and on the third, they didn't come out because the follow-up number that the customer service rep wrote down for me was wrong, thus they cancelled the appointment because i did not verify the appointment in their stupid system of appointment verification system. And then the problem even got worse with the signal reception, with more missed programs, which is really heartbreaking when you are trying to watch a TV series in sequence. In my repeated calls to customer service attempting to get some resolution to the problem was an ongoing joke, and I think I have spent more time listening to hold music more than any other experience I have had. I have been through the pre-programmed steps with the customer service underlings, I can almost repeat their rehearsed talking points verbatim. The two managers I actually was able to talk to did not help at all. The first was rather unfriendly and unhelpful in general, and the second was very pleasant, but, in the end, had the same results. In summary, I am canceling my cable and going to give AT&T U-verse a try. Maybe they will give a damn about keeping customers. Not sure. But I cannot keep wasting my time with a company that is so incompetent and unresponsive to customer needs.

Went to Spectrum this morning to return boxes and cables and remotes. Changing service to internet…read morebased programming. Kamilah could not have been nicer. She was professional, capable, knowledgeable, and personable. She removed the devices, and as I was preparing to leave, I asked if she could assist me with the steps involved with getting the Spectrum apps on my computer at home. She patiently assisted this technologically challenged senior citizen in such a way that I understood. Full disclosure, I am NOT related to Kam or any of her coworkers, but they ALL deserve a raise. Just my opinion.

Spectrum suppose to provide internet , am I correct ? Please let me know. because right now I got…read moreno idea what they do for a living. Bring back analog and I'll hold the antenna till the picture is clear. My gosh what a sh$$ show this company is. Never up always down must be their motto. Holy moly what a poor excuse for a """"provider""""".