Recently moved into an apartment complex with shared Internet. Ultimately, due to issues with…read moreinfrastructure and Internet speed, had to opt out and purchase own internet provider. AT&T UVerse was the package we selected based on availability and service records. We had some issues with our installation based on the set up of the apartment, but AT&T sent out a technician on a Sunday morning in the pouring rain to help us out. Not only was he informative and courteous, but he went above and beyond his duty in trying all methods and ways he possibly could've fixed our situation. He provided us with his own information upon leaving should we have any hiccups with future service. In the recently destructive PR issues with companies like Cox and Comcast, AT&T has gone out of their way for me and my neighbors recently. I really think quality customer service needs to be recognized, and I'm so happy that we selected AT&T as a provider!

AVOID THESE PEOPLE LIKE THE PLAGUE---(IIattn. Leon Long--Co President))---i get calls from AT&T…read moretelemarketer--(many calls) -(many daysd ) -He would not take (NO) for an answer---Days later a package arrived from AT&T--Package contained a modem--(no cables--no instructions)- just momen--it looked used---I have-(for now)--At&T net and phone now--((Why would I want another???--Now they want Me to pay for moden and other charges---Modem was sent back daya later--You have tracking number--I will be send You another if needed---Now about 20 calls--6 demand letters-((ENOUGH))---I am working to get rid of My AT&T phone of 48 years--and Your fiber optic net of 3 years-- ((HELLO COX)))--I am 78 years and a disable veteran--This harrasment is taking a loll on My health!!

Solid, punctual, professional, and efficient. These guys are the best…read more Showed up on time. Finished the work in less than the time quoted. The technician seemed very concerned about educating me on the equipment. Wonderful experience

This isn't a good job to work at, at all. You could be the smartest tech out of the bunch, have…read moremanagement and techs call you because they don't understand their job and still get fired because you didn't make enough sales. The management is only worried about the money you make from the sales and not about your overall work preference. I worked here since 2016 had been the smartest out of everyone at my office and still got fired because I wasn't making enough sales. I would recommend you run as far as you can away from this job because it will drain you, not pay you for your time, and you will miss so much with your family.

cox is fading out. i was paying about 120 for tv/internet just 2 years ago. also paying 150 for…read moremy business. now, both are well over 320 and climbing. dropped the tv part at home. but, with the business i was told it auto recontracts every year??? what?? without my consent!! as soon as i can i am gone. not worth the price. $320/month just for phones/one fax line. SAD

We setup service through Cox's quick connect service. We went to this location to pickup the modem…read more The person who gave us the modem changed our work order, lowering the speed & raising the price from the originally agreed upon contract. Despite having screenshots & emails confirming what we originally scheduled, no one at the store or customer service could switch us to the originally agreed upon plan. We talked to multiple reps via chat & over the phone, they just said the rep wouldn't have had a reason to change the work order. And no one had access to the online deals so they couldn't switch the account back to the previous work order. (The online deals on their company's website mind you, not third party.) I asked what reason I would have to agree to one thing, and then without notice switch to a slower package for more money, but thats not their problem. Cox does not care about you, your time, or the law, since this is the definition of a bait & switch. I cancelled service & returned the equipment, and the people working in the store acted like I was bothering them. I wouldn't recommend Cox and especially not this location to you, your dog, or your enemies' dog. Please save yourself multiple days of phone calls & chats where they try to sell you mobile service or different packages, the discounts online aren't real. Even if they are real, as long as the agent leaves notes like "Customer request change" -they will not respect the agreed to terms of service.

I wasn't expecting much when I pulled up into the parking lot and saw the cars. When I walked in, a…read morecouple of patrons were blocking the door rudely and didn't bother to move. You can't change manners though. I checked in on a fairly calm Thursday around lunchtime. I signed into the kiosk. It was confusing when some ppl were hearing numbers from a ticket while others were hearing names. There wasn't a service person to help, so customers were left to help each other. As I was waiting, I observed a man trying to cancel his service. He was very disrespected and treated very rudely by the girl he was dealing with. Honestly, as an observing client, I wondered if I should even continue to be a client if this is how people who were leaving are treated. Thankfully, I got a young person that was super friendly and relating. All i needed was to swap out my old equipment with new. The agent was very sweet and friendly, and he made the experience easy and comical with my old equipment. If i need to go back for services, I will return to this store and request the same person to assist me. I know that these stores try to evenly spread the wealth of service, but I won't risk it with this next interaction.

My internet and tv service always worked well. Customer service is terrible. I modified the service…read morein order to lower my bill and was charged $375 for not returning equipment that I never had-they did my initial installation. After multiple calls I finally was told that my account was annotated and it would be corrected. It was not. A tech came out to change out a small box and also annotated the equipment that I had and that I never had anything else. Still, they didn't remove the $375. So they suspended my services for not paying the $375, that is already notated that I don't owe since I am using all of the equipment. I am going to turn in everything this week in person. I'll try TMobile tonight and use a streaming service. I give up. I am not paying $375 I don't owe.

If I could give my Cox Communications local Baton Rouge, LA Siegen Ln store zero stars I would! My…read morefather recently passed away, but has been a long time customer with Cox for over 40+ years! As the court-appointed legal administrator for my father's estate, I brought my 80-year old newly widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, of which the customer service rep refused to look at but demanded 5 times that I show her "power of attorney" documents for my father. Ignoring me and our legal paperwork, she simply dismissed the estate letters of administration as a "piece of paper", and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant I would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. The unprofessionalism of this young woman was appalling; wearing a face mask only covering her mouth but not nose, mumbling and rolling her eyes throughout our entire interaction and showing zero interest in her job and outright disdain toward helping customers. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this local company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint against these service representatives and store although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider! The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809 @CoxComm @CoxHelp @CoxLouisiana

If I have one piece of advice for anybody in Baton Rouge - if you have another option *ANY* option…read morefor service lines and WiFi around you, choose anything other than this company. Customer service, WiFi service, and anything in between is simply consistently terrible.

Lower the pricing... Have someone come out and replace your…read more(old ) cable boxes and remotes with updated (most recent) equipment. When there is a price increase STOP saying it's because of the taxes and fees that your business is being charged. That might be true for 1 increase a year but it's not true for the other 2 'increases I've received this year. Also customers that cancel their service should NOT have to return "your" equipment...a technician was sent to deliver and set up.., send one back to disconnect and pickup! I as a customer had to swap out a cable box (due to issues with it) had to miss part of a workday because you're store locations are not open when I go to work nor when I get off of work!! Customers paying these current and future high prices should not have to return or pickup/swap out any equipment... it is very inconvenient for customers !!

Eatel recently purchased RTC in our river parishes community months ago. I guess I'm used to the…read moreexcellent service by RTC and am biased to this new company. Whenever I had issues, RTC would troubleshoot from their end amd the issue would be resolved. Not with this company. They send someone out to your home for everything. Recently my security system gives a weird error message that doesn't go away. Reached out to eatel whom dispatched an employee. He called me and was actually the initial installer with RTC, glad to see they hired him on. He told me I would need to sign a 3 year contract. I think not‼ I will be speaking with a manager today and if I need to sign a contract, I will proceed with cancelling my Eatel services.

A representative came to my house to make sure that I could get set up with internet and TV through…read moredish and viasat. They were able to give me same day installation and they are local. I loved it.

From the owner: We can provide you with internet from Viasat which has unlimited data plans starting at just $50…read moreper month. We can also set you up with Dish network or DirecTv services. We are a one stop shop for all TV and internet services.

I hate having to do bad reviews, especially when it usually has to do with businesses not having…read moreenough workers (we are all suffering without sufficient employment staffing) so I want to emphatically say this is in no way any ONE persons fault. That being said....Cox has developers who make these boxes to where if the remote is lost or broken will not work. We have a son who has autism. When stemming he throws things. More than 50 times it's been a remote. We have never complained about replacing things he's broken. But when we are paying for a service monthly (not paying for a remote monthly) we should have some way of controlling it in the interim. I can fully understand that Cox uses the remotes to increase their wealth, but a simple up and down arrow remote that's not at all convenient for regular use would be a ray of sunshine for those of us who are doing our best to make sure the remotes are out of reach. I'm not saying create an app so that you, Cox, lose the monetary value (certainly you've collected a tidy sum from our replacements alone). But something to afford us the opportunity to turn off his kids programming long enough for us too to unwind and possibly enjoy a hint of normalcy after little one finally goes to bed. Please consider the a-typical family when creating your products. I promise your bank account will be fine if not GROW. Because I promise you this...if I find a company that can better accommodate my needs, there will be no stopping the switch. (But of course I'm not foolish enough to assume the rest are anymore hospitable...but you're the one I'm stuck with)

Call for Cox Business Services @225.335.8829!!! I'm a local…read morerepresentative! This location handles residential services and they're wonderful!