If I could give my Cox Communications local Baton Rouge, LA Siegen Ln store zero stars I would! My…read morefather recently passed away, but has been a long time customer with Cox for over 40+ years! As the court-appointed legal administrator for my father's estate, I brought my 80-year old newly widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, of which the customer service rep refused to look at but demanded 5 times that I show her "power of attorney" documents for my father. Ignoring me and our legal paperwork, she simply dismissed the estate letters of administration as a "piece of paper", and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant I would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. The unprofessionalism of this young woman was appalling; wearing a face mask only covering her mouth but not nose, mumbling and rolling her eyes throughout our entire interaction and showing zero interest in her job and outright disdain toward helping customers. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this local company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint against these service representatives and store although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider! The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809 @CoxComm @CoxHelp @CoxLouisiana

If I have one piece of advice for anybody in Baton Rouge - if you have another option *ANY* option…read morefor service lines and WiFi around you, choose anything other than this company. Customer service, WiFi service, and anything in between is simply consistently terrible.

Your rep today was not helpful and came across rude when speaking to the Verizon rep over the phone…read moreafter he told me I had to call them. Very childish. Your customers don't have time to play games. Won't be back to this location in the future.

As an existing customer, I visited this Verizon store for the first time today. I came in to…read moreupgrade one line to the latest iPhone and had a few questions regarding current pricing options, an iPad pro and data line I have, and info on a business account. We weren't greeted when we walked in, but that was no big deal. Once addressed, we realized we got the worst customer service member we could have gotten. Brice (Or Bryce) acted as if our questions were bothersome and even ridiculous, he rushed thru the sale, and ultimately did not leave us with a good experience. Every single question was blown off or dismissed as if we should already know the best price or feature or plan. Definitely not what you're looking for when you go to spend $1300 on a phone. We all have bad days, but this guy doesn't belong across the table from customers. It was appalling.

Walked in the store to make a purchase and it felt like these folks didn't feel like coming to…read morework, don't like their jobs or just don't give a flying $):; about customer service. I had questions about the new 16 release and they clearly didn't feel like providing answers. Seemed like I was pulling teeth to get information to make a purchase. First it was the one guy that was helping, then disappeared, then the lady that came from lunch with an unpleasant attitude. Leaving and hoping there is another location with employees that understand their purpose of being present and representing Verizon. We've been with this company too long for this.

Nasty, nasty, nasty, rude, rude rude! I went to the store trying to salvage the business…read morerelationship. I've had with Verizon for about 13 years now the rep that I spoke to was worse than customer service over the phone that I have dealt with for about two months now. Alexis needs to find another job because her attitude is gonna get her in a lot of trouble

Lower the pricing... Have someone come out and replace your…read more(old ) cable boxes and remotes with updated (most recent) equipment. When there is a price increase STOP saying it's because of the taxes and fees that your business is being charged. That might be true for 1 increase a year but it's not true for the other 2 'increases I've received this year. Also customers that cancel their service should NOT have to return "your" equipment...a technician was sent to deliver and set up.., send one back to disconnect and pickup! I as a customer had to swap out a cable box (due to issues with it) had to miss part of a workday because you're store locations are not open when I go to work nor when I get off of work!! Customers paying these current and future high prices should not have to return or pickup/swap out any equipment... it is very inconvenient for customers !!

Eatel recently purchased RTC in our river parishes community months ago. I guess I'm used to the…read moreexcellent service by RTC and am biased to this new company. Whenever I had issues, RTC would troubleshoot from their end amd the issue would be resolved. Not with this company. They send someone out to your home for everything. Recently my security system gives a weird error message that doesn't go away. Reached out to eatel whom dispatched an employee. He called me and was actually the initial installer with RTC, glad to see they hired him on. He told me I would need to sign a 3 year contract. I think not‼ I will be speaking with a manager today and if I need to sign a contract, I will proceed with cancelling my Eatel services.

My internet and tv service always worked well. Customer service is terrible. I modified the service…read morein order to lower my bill and was charged $375 for not returning equipment that I never had-they did my initial installation. After multiple calls I finally was told that my account was annotated and it would be corrected. It was not. A tech came out to change out a small box and also annotated the equipment that I had and that I never had anything else. Still, they didn't remove the $375. So they suspended my services for not paying the $375, that is already notated that I don't owe since I am using all of the equipment. I am going to turn in everything this week in person. I'll try TMobile tonight and use a streaming service. I give up. I am not paying $375 I don't owe.

Their customer service center is outsourced to India now. So you speak to people that can't…read moreunderstand. When a tech does come they don't fix anything. Every one says something different.

AVOID THESE PEOPLE LIKE THE PLAGUE---(IIattn. Leon Long--Co President))---i get calls from AT&T…read moretelemarketer--(many calls) -(many daysd ) -He would not take (NO) for an answer---Days later a package arrived from AT&T--Package contained a modem--(no cables--no instructions)- just momen--it looked used---I have-(for now)--At&T net and phone now--((Why would I want another???--Now they want Me to pay for moden and other charges---Modem was sent back daya later--You have tracking number--I will be send You another if needed---Now about 20 calls--6 demand letters-((ENOUGH))---I am working to get rid of My AT&T phone of 48 years--and Your fiber optic net of 3 years-- ((HELLO COX)))--I am 78 years and a disable veteran--This harrasment is taking a loll on My health!!

The AT&T internet Cable Bury services is horrible. There equipment dripped oil on my new driveway…read moreand the equipment tore up my new sod by gouging out ad rutting the lawn. This all occurred on May 22. I have mad numerous calls to AT&T Customer Service, have outstanding ticket. AT&T can't even get the bury cable company to return calls or emails to them. Risk Management does not return calls and there are no upline supervisors to speak to. What a joke.

I am happy with this service.I purchased a 5g internet service from T Mobile online and the prices…read morewere reasonable and shipping was fast and the staff were friendly and intelligent in ways cox and at&t were not.

Well after Att going crazy, I decided to talk with…read more T-Mobile. I'm not sure if they're service will be any better But the customer service at the Blue bonnet @ Perkins Location I highly recommend. I had a problem with Att and felt the manager went beyond the normal to Take care of me.