Your rep today was not helpful and came across rude when speaking to the Verizon rep over the phone…read moreafter he told me I had to call them. Very childish. Your customers don't have time to play games. Won't be back to this location in the future.

As an existing customer, I visited this Verizon store for the first time today. I came in to…read moreupgrade one line to the latest iPhone and had a few questions regarding current pricing options, an iPad pro and data line I have, and info on a business account. We weren't greeted when we walked in, but that was no big deal. Once addressed, we realized we got the worst customer service member we could have gotten. Brice (Or Bryce) acted as if our questions were bothersome and even ridiculous, he rushed thru the sale, and ultimately did not leave us with a good experience. Every single question was blown off or dismissed as if we should already know the best price or feature or plan. Definitely not what you're looking for when you go to spend $1300 on a phone. We all have bad days, but this guy doesn't belong across the table from customers. It was appalling.

AVOID THESE PEOPLE LIKE THE PLAGUE---(IIattn. Leon Long--Co President))---i get calls from AT&T…read moretelemarketer--(many calls) -(many daysd ) -He would not take (NO) for an answer---Days later a package arrived from AT&T--Package contained a modem--(no cables--no instructions)- just momen--it looked used---I have-(for now)--At&T net and phone now--((Why would I want another???--Now they want Me to pay for moden and other charges---Modem was sent back daya later--You have tracking number--I will be send You another if needed---Now about 20 calls--6 demand letters-((ENOUGH))---I am working to get rid of My AT&T phone of 48 years--and Your fiber optic net of 3 years-- ((HELLO COX)))--I am 78 years and a disable veteran--This harrasment is taking a loll on My health!!

The AT&T internet Cable Bury services is horrible. There equipment dripped oil on my new driveway…read moreand the equipment tore up my new sod by gouging out ad rutting the lawn. This all occurred on May 22. I have mad numerous calls to AT&T Customer Service, have outstanding ticket. AT&T can't even get the bury cable company to return calls or emails to them. Risk Management does not return calls and there are no upline supervisors to speak to. What a joke.

Lower the pricing... Have someone come out and replace your…read more(old ) cable boxes and remotes with updated (most recent) equipment. When there is a price increase STOP saying it's because of the taxes and fees that your business is being charged. That might be true for 1 increase a year but it's not true for the other 2 'increases I've received this year. Also customers that cancel their service should NOT have to return "your" equipment...a technician was sent to deliver and set up.., send one back to disconnect and pickup! I as a customer had to swap out a cable box (due to issues with it) had to miss part of a workday because you're store locations are not open when I go to work nor when I get off of work!! Customers paying these current and future high prices should not have to return or pickup/swap out any equipment... it is very inconvenient for customers !!

Eatel recently purchased RTC in our river parishes community months ago. I guess I'm used to the…read moreexcellent service by RTC and am biased to this new company. Whenever I had issues, RTC would troubleshoot from their end amd the issue would be resolved. Not with this company. They send someone out to your home for everything. Recently my security system gives a weird error message that doesn't go away. Reached out to eatel whom dispatched an employee. He called me and was actually the initial installer with RTC, glad to see they hired him on. He told me I would need to sign a 3 year contract. I think not‼ I will be speaking with a manager today and if I need to sign a contract, I will proceed with cancelling my Eatel services.

Walked in the store to make a purchase and it felt like these folks didn't feel like coming to…read morework, don't like their jobs or just don't give a flying $):; about customer service. I had questions about the new 16 release and they clearly didn't feel like providing answers. Seemed like I was pulling teeth to get information to make a purchase. First it was the one guy that was helping, then disappeared, then the lady that came from lunch with an unpleasant attitude. Leaving and hoping there is another location with employees that understand their purpose of being present and representing Verizon. We've been with this company too long for this.

Nasty, nasty, nasty, rude, rude rude! I went to the store trying to salvage the business…read morerelationship. I've had with Verizon for about 13 years now the rep that I spoke to was worse than customer service over the phone that I have dealt with for about two months now. Alexis needs to find another job because her attitude is gonna get her in a lot of trouble

I visited this store with my boyfriend's mother (we were both visiting Baton Rouge). She was in…read moreneed of adding minutes to her current AT&T phone. Once we entered the store we were greeted by a very friendly employee who was able to answer all of her questions. We were in and out of the store within 15 minutes and my boyfriend's mother was very happy. The only thing I would have added to the store was to their selection of products. There were't that many phones and accessories on display making the store seem a bit bare. Overall...great service!

Waited in line for over an hour where like six employees were working. One customer was buying…read moreeverything in the store and taking their sweet time! Another customer had been at a table for a very long time as well. I just needed my phone echipped again because the Apple Store messed it up after a repair and then redownloading all my apps but of course AT&T could not assist me. When I was finally seen, the person spent like five minutes with me, got up and left to go help someone else and I was like wait a minute, I'm not finished!!!! He said I'll be back and rushed back for a second after about ten minutes. I just left and went home and tried to fix my own phone. Ridiculous customer service. All they care about is selling phones and plans.