So this AT&T is typically my go-to store because it's near my work. Also it's typically less busy…read morethan the Apple Store, but busy enough that they know what they're doing. I came in here tonight to get a charger real quick, hoping it would be in & out. But it's the holidays so I knew that that wasn't likely. At first I was irritated that I had to "check in" with my name and number and get on the waiting list. I reminded myself how easily customers can become impatient and how spoiled we are to expecting that everything should always go exactly how we want or we're ready to pitch a fit. It really didn't take long and the manager Jimal expedited me ahead of the line so I could get out quickly. He was very professional and even walked around the counter to open the door for me when I left. I really appreciated him. If I could change anything, I don't like how there's a screen that shows the first names and last initial for those that are waiting in line. I would almost prefer a number for privacy reasons but I think they probably want to give the impression that their customers are more than just a number so I get that. It probably also helps people to be patient when they can see how many people are ahead of them. It would be fun if they did random aliases. So one day you might pick a celebrity like "Rick James" and they call out "Rick James" and you know it's your turn. Did this take a strange turn? I got off track, thanks Jimal!

Watch them closely for whatever you need them to do. And definitely don't let them do anything that…read moreyou didn't specifically go to the store for. Don't let them sell you anything, or try to "upgrade" you, or whatever. These people will lie straight to your face. Looking at these reviews, apparently I am not the only one. Maybe it's time for the AG to get involved.

This team provided quick and perfect repair to my iphone. Within an hour my shattered phone looked…read morenew. Thanks. I highly recommend this team for your electronic repairs

cheap and friendly service . they always fix my phone super quick and are very friendly . I have…read moresent some customers ovet there

cox is fading out. i was paying about 120 for tv/internet just 2 years ago. also paying 150 for…read moremy business. now, both are well over 320 and climbing. dropped the tv part at home. but, with the business i was told it auto recontracts every year??? what?? without my consent!! as soon as i can i am gone. not worth the price. $320/month just for phones/one fax line. SAD

We setup service through Cox's quick connect service. We went to this location to pickup the modem…read more The person who gave us the modem changed our work order, lowering the speed & raising the price from the originally agreed upon contract. Despite having screenshots & emails confirming what we originally scheduled, no one at the store or customer service could switch us to the originally agreed upon plan. We talked to multiple reps via chat & over the phone, they just said the rep wouldn't have had a reason to change the work order. And no one had access to the online deals so they couldn't switch the account back to the previous work order. (The online deals on their company's website mind you, not third party.) I asked what reason I would have to agree to one thing, and then without notice switch to a slower package for more money, but thats not their problem. Cox does not care about you, your time, or the law, since this is the definition of a bait & switch. I cancelled service & returned the equipment, and the people working in the store acted like I was bothering them. I wouldn't recommend Cox and especially not this location to you, your dog, or your enemies' dog. Please save yourself multiple days of phone calls & chats where they try to sell you mobile service or different packages, the discounts online aren't real. Even if they are real, as long as the agent leaves notes like "Customer request change" -they will not respect the agreed to terms of service.

CPR Cell Phone service was Fast, efficient, good service, very pleased! I . Will definitely go…read moreback!!!!!

I stopped in during a visit to Baton Rouge. I had taken an Uber from my hotel to CPR Cell Phone…read moreRepair and I was concerned that I might have to let that driver go and call another one if I had to wait very long. I was very pleasantly surprised that the man working that day was immediately able to put his hands on a new screen protector for my phone and make the repair in under 5 minutes. My total bill was under $15. I was very impressed and would use their services again!

This is the best phone repair store. Super fast and super cheap…read more I had a screen fixed and also my phone wasn't charging properly. You will be amazed at the speed and low cost of the repair. Go here to fix your phone.

They stole my info off my phone when they replaced my battery on my phone. They tried to run $1400…read morethrough my bank . Probably for a new iPhone

I came to this location after leaving the one at Arlington Creek. My experience here was way…read morebetter. Chelsea was very polite and helpful. She explained the process of me upgrading my phone quite well and took care of the process in a timely manner.

I am very disappointed and disgusted with AT&T as a business. My mom has had her account with them…read moreover 30 years with no perks, discounts, or any benefits to show for decades of dedication and being a loyal consumer! There have been a lot of discrepancies between this local AT&T store and AT&T customer service by phone. They are on very different pages, misinformed, and have no idea what they're doing. Both point the finger at the other placing blame for how the account was messed up and adjusted and how they can't go back in the system to correct it. There are extra fees that aren't accounted for and they had the audacity to charge an $8 late fee for being one day late! 30 plus years of giving this corporation hundreds and thousands of dollars for poor service, black outs, and faulty devices? Thats unacceptable! Our plan was changed from the old grandfather plan without our consent that they claim was because we got upgrades. Why should the service plan change just because we get a new device? Why should we pay more for bad service and less cellular data, mobile hotspot, and all that was decreased with this new plan we didn't ask!?! This is unacceptable! We also had an extra line added we didn't ask for and were wrongfully told the bill would decrease and certain fees will fall off over several billing cycles. I'm over this corporation and will be looking into better service providers soon!

The store at 9638 Airline Hwy has horrible service. There is one short, stocky lady that is so…read moreincredibly rude, it's unbelievable. I've had two interactions with her and she's consistently unprofessional. No badge so I can't tell her name. Maybe that's on purpose. My last visit was today, 11/12/24 and I will never go to that store again. When I walked in, she was being mean to an elderly gentleman. He walked out saying he didn't know TMobile's service was this bad. They should drop her or TMobile will continue to lose customers.

From the owner: Visit the T-Mobile store in Baton Rouge and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 9638 Airline Hwy Ste B2B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Online Banking sucks. You have to constantly restart the reset password process when receiving text…read moreor email. Its absolutely trash. There is no other reset password this sorry. If you never log in and pay before your due date. Better get a cigarette because you'll need one.

Service here was absolutely horrible. I went in around 3pm today and the women on shift was rude…read morefrom the start. After she annoyedly looked up from her phone down to ask what we needed, she was entirely not helpful.

My wife and I went into this location to have a photo printed out. We got there as soon as the…read morestore opened and we waited to get assisted since there were a couple people ahead of us. We waited patiently to get help and there were two employees there at the printing station Carla and Ashton. It took about 30 minutes to get Ashton to help us and she looked as if she didn't want to help us at all. She had issues with the computer and asked Carla if she come assist her but she was busy with a customer. So after another 10 minutes Ashton was finally able to receive the photo we wanted printed out. There was an issue with the photo having white borders around it and we asked if she could remove them or expand it to fit a 16 x 20 print. She then told us that we would have to do it ourselves and when we asked how to do it she rudely told us that she didn't know. At this point my Wife and I was there for almost an hour for absolute trash service. While everyone else was getting helped while we were waiting, We were constantly getting skipped while people were coming in and out getting their questions answered. The employees need to be retrained on customer service because that was the worst experience I've ever had at this business. This was a huge disappointment because we were looking forward to having our photo printed out. If I could give this zero stars I would.

It's not the train wreck it was several years ago. They seem to have their stuff together now;…read moreAlthough, I just went to get paper for my printer. Things were organized. Nothing to complain about. They have all of the office supplies you could probably need as well -- computers, modems, desks, chairs and such. Get this. A pack of 500 sheets of printer paper can run you between $19-$22 depending on the thickness of the paper you need. Not Office Depot's fault. Things are more expensive expensive now but that seems a little steep. Should last me a while, though I just needed to print out a few things. Also, as I was wandering around looking for the paper, I passed by an employee and asked her if she worked there she said she would be with me in a second and walked on, but she did send someone else to find me and help me which was good customer service. The poor kid at the register didn't seem too happy to be there, but I get it. No judgment there!