Anyone who reads the previous poor reviews of this store is obviously either a disgruntled former customer who didn't get what they wanted or someone having a bad day. While every organization is composed of people who are human beings and who sometimes do as a result of being human make mistakes sometimes and do give bad customer service, i can tell you assuredly that every current employee, including but most especially Austin and the manager, of this specific location in the ATT authorized retail business network are not like these other normal businesses. I was stunned in all the best ways by their customer service and willingness to help me get my affidavit signed with Aursion that my dad, as the account holder on this business account was blocking me from getting a replacement phone for my o iPhone that was stolen from my apartment in the week before, where otherwise isn't normally possible. They took the time to try to speak to both my dad for me before speaking directly and personally to a supervisor at The insurance company to get this overnighted to me and which I did receive the next day, on a Saturday, in addition to having gone into the location after 5:00 pm the day before. I recommend everyone who has phone issues with att or who is looking to start service with a new line visit this store and not the actual retail AT&T store on corporate, unless they ask to speak and work with DJ H. Personally who had previously tried to help me with the issue and who was able to get my claim completed and done, and who also had personally called my dad after he refused to give me his tax number despite being an authorized user on the account so I could get into the account and start and finish my claim. I thank all of these people personally and Asurion for making things work in this difficult situation, being respectful of me and understanding the abuse that was going on and reaching out to try to help as well as helping me get my phone immediately which they knew understood was a lifeline in this situation but an essential for anyone alive in today's world. Come here or see DJ at the AT&T corporate location if you need help!! I will be coming back to this place and will see that individual at the other store location if I need any help in the future! They perfectly capture and represent the essence of what outstanding customer service and human beings look and act like, because they are and will help you too!! read more