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Consumer Cellular

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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Cox

Cox

(1 review)

If I could give the local Baton Rouge Siegen Lane store zero stars I would. My father is recently…read moredeceased, but has had an account with Cox for tv and then internet for over 40+ years! As the legal administrator for my father's estate, I brought my 80-year old widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. We were "helped" by a young woman wearing a face mask only covering her mouth but not nose, who mumbled and rolled her eyes throughout our entire interaction and showed a general lack of interest in her job and disdain toward helping customers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, to which she demanded 4 times that I must show her "power of attorney" documentation for my father. Ignoring my explanation and legal paperwork, she simply dismissed the letters of administration as a document, and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant i would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider. The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809

From the owner: Your Cox Store in 6725 Siegen Lane, Baton Rouge is the place to experience what it's like to live…read morein a truly connect home. Browse the latest mobile phones and accessories. Our friendly experts will answer all your questions about Cox Mobile exclusively for Cox Internet Customers with flexible plans that fit your lifestyle and budget, GIG speeds everywhere powered by Cox Fiber, self-monitored automation, and Contour TV where you can watch what you want your way. Stop in and experience the amazing ways Cox can help you stay connected to the things you love. Always building better.

Consumer Cellular - mobilephones - Updated May 2026

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