Your rep today was not helpful and came across rude when speaking to the Verizon rep over the phone…read moreafter he told me I had to call them. Very childish. Your customers don't have time to play games. Won't be back to this location in the future.

As an existing customer, I visited this Verizon store for the first time today. I came in to…read moreupgrade one line to the latest iPhone and had a few questions regarding current pricing options, an iPad pro and data line I have, and info on a business account. We weren't greeted when we walked in, but that was no big deal. Once addressed, we realized we got the worst customer service member we could have gotten. Brice (Or Bryce) acted as if our questions were bothersome and even ridiculous, he rushed thru the sale, and ultimately did not leave us with a good experience. Every single question was blown off or dismissed as if we should already know the best price or feature or plan. Definitely not what you're looking for when you go to spend $1300 on a phone. We all have bad days, but this guy doesn't belong across the table from customers. It was appalling.

I wouldn't advise anyone to use this store. The sales agent sold me equipment but failed to explain…read morethe proper amount. We visited the store two days later to review this information and the next agent wasn't able to provide me with the information I was asking about for billing.

Just went to deal with getting right SIM card for my 98 yo mother's new phone, sent unordered by…read moreus. AT&T is upgrading from 3G to 5 G on all their system phones. The phone a free Android. Active SIM cards were too big when I called them twice. In the store, Tyrone was super helpful, getting correct SIM card and immediately activated phone. Visit took no more than 15 minutes. This store remains the highest service and selection AT&T full service store in Baton Rouge area.

Both times I've been here I have had amazing, quick and affordable service. So impressed by this…read moreplace every single time.

Unfortunately, my experience was quite disappointing. The repair took much longer than initially…read morepromised. I was left waiting in the shop for over two hours, only to find that the replacement screen was of subpar quality. Shortly after the repair, the screen began to show signs of discoloration and flickering!!

I walked in this store to "just look." And, let me tell y'all that man John G. ended up getting me…read moreto upgrade to a new iPhone 12 and a new Apple watch. The service is great, and attentive. The store is clean, and they have a great selection of phones, personal devices, and other accessories. But, if you ask for John, know that his sales pitch is smooth and you'll end up with new stuff you love, but you really didn't need. You've been warned.

4.5 star folks! So, I walked in, on a mission for one thing... a new pop socket. As soon as I…read moreentered... a young lady greeted me (with very little enthusiasm), then directed me to the pop socket section. I found exactly what I wanted in about 5 minutes. It's true, that I really dread shopping of any kind and always go in with a mission, while shopping. As soon as I found the pop socket of my dreams (not really, but you know what I mean), I went straight to cashiering. The young man at the stand was super helpful and seemed very eager to help me with my transaction. Now, that's what I'm talking about... customer service: spot on! To the young lady at the front, learn from that young man. It was because of you, this store got knocked down 1/2 a star by me. I do not have AT&T service, but was glad that they had a good variety of the accessory I needed. Yay for me!

Came on here just to rave about Ms. Joann Bland!! I went in today to look for a Canon camera and…read moreshe was so helpful. She was very kind and patient with all of my rookie questions, and ultimately helped me through the entire process from start to finish. I was really impressed with how she had an answer for everything I asked. Such a sweet and knowledgeable lady!

Horrible customer service. A employee named Jaden rolling his eyes when I said I change my mind and…read morewanted to look at the computers instead of getting the iPad. Also was acting like he disliked helping us when it's his job to mind you we were nice and respectful and he acted like that.

If I could give the local Baton Rouge Siegen Lane store zero stars I would. My father is recently…read moredeceased, but has had an account with Cox for tv and then internet for over 40+ years! As the legal administrator for my father's estate, I brought my 80-year old widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. We were "helped" by a young woman wearing a face mask only covering her mouth but not nose, who mumbled and rolled her eyes throughout our entire interaction and showed a general lack of interest in her job and disdain toward helping customers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, to which she demanded 4 times that I must show her "power of attorney" documentation for my father. Ignoring my explanation and legal paperwork, she simply dismissed the letters of administration as a document, and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant i would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider. The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809

From the owner: Your Cox Store in 6725 Siegen Lane, Baton Rouge is the place to experience what it's like to live…read morein a truly connect home. Browse the latest mobile phones and accessories. Our friendly experts will answer all your questions about Cox Mobile exclusively for Cox Internet Customers with flexible plans that fit your lifestyle and budget, GIG speeds everywhere powered by Cox Fiber, self-monitored automation, and Contour TV where you can watch what you want your way. Stop in and experience the amazing ways Cox can help you stay connected to the things you love. Always building better.

This is the best phone repair store. Super fast and super cheap…read more I had a screen fixed and also my phone wasn't charging properly. You will be amazed at the speed and low cost of the repair. Go here to fix your phone.

They stole my info off my phone when they replaced my battery on my phone. They tried to run $1400…read morethrough my bank . Probably for a new iPhone

The wait after arriving for a scheduled appointment is aggravating. You check-in and they say 10…read moreminutes wait, but in reality it's more like a 30+ minute wait.

We want to give a big shout out to Kentya. She was so patient with us as we were changing from…read moreold phones to new ones. She knew her stuff and helped us so much. We had been dreading going to the Apple Store, but Kentya made our experience great!

Absolutely HORRIBLE...the rep put a too small screen protector on it when I purchased new…read morescreen..screen also was too big for frame of phone..the phone dropped on its back and the screen chipped..how idk..it was on a carpet at that...while their protector was on it...came here and the girl is like you dropped it so bad so it's your responsibility and they aren't responsible ...the phone was hot and screen went out...I'm so irritated...like be fucking fr!..

From the owner: We Repair all kind of phones tablets and computers and playstations, we also have large variety of…read morephone cases chargers and much more

I did a dumb and dropped my iPhone X in the bath. Rice did not help, even after 48 hours. I was…read moretold that my phone was beyond saving by everyone in my immediate circle, but I took it here and the water damage was fixed in less than ten minutes. There was no line when I got there; the man that helped me had a bit of an accent, but we understood one another well enough to joke about how the Apple Genius Bar told me they couldn't fix my phone and had to upgrade to the newest model. He fixed the water damage, gave me a new screen (It was shattered), and it was less than $100. The man that helped me was very knowledgable, so I will be going back again to fix my old iPhone 5c (that Apple told me was obselete).

if I could give this place a 0 I would bad service , took 7 hours too "look at" my ps5…read more communication was terrible, I called at 7pm because they where about to close & I wanted to see how my game system was doing & they hung up in my face .