This review I hope will serve as a teachable moment for others as it has done for me. The problem is that I don't have enough characters and space in which to tell the whole story. I went to the AT&T store on Siegan Lane and because I had been in the next program for a while, I thought that I would gift myself a new phone. Also because I wanted my mother to be able to share in this new age of technology, I pasted down my other iPhone to here. She loved facetime and I wanted to make sure that she could see all of her grandchildren and great-grandchildren that live as far as Maine. My mistake was ever going into an AT&T store from the beginning. Out of an abundance of pain, anguish, depression, frustration, and a great deal of malice; I've decided just to pray about it. Basically tell God on all involved. My first iPhone was a 5 and I bought the 7 on this day and I also bought got an iPad mini at a discounted price as a gift. To sum the whole story up. The iPhone 7 was a lemon. infact after AT&T refused to take the phone back and insulted me my saying that if I paid them another $300.00, I could actually get a new 7 from them. Also, they told me that they are not responsible for any technical problems with the phone and that is was my responsibility to take it to the Apple Store for service. I spent 6 months going back and forth to the Apple Store and I even had the phone replaced with an unboxed replacement phone. Oh, it was an AT&T representative that told me while I was on the phone paying my bill that my phone sucked and that I needed to call back on a landline phone. I even spent months on the phone calling back and forth with techs and supervisors in Cupertino, California (Apples Home Base), but only receiving constant reassurance that they cared and would see that I get satisfaction. Nothing transpired and I was really dumbfounded that doing a tricky thing by putting an Apple Representative and an AT&T Representative on the phone at the same time would cause one to Rep. to cease to exist (Oh guess what... Apple Reps and AT&T Reps cannot share the same space). It is against their life force rules. SO, NO ONE EXCEPTED ANY RESPONSIBILITY.... Now get this. When my Phone finally died and I gave it a proper funeral and burial. Oh... Yea... We held the services her in the home and all family and friends were able to speak about how much I suffered and how sick she was. Well, here is the kicker. AT&T still kept charging me as if she was still alive and well. They even charged me as if we were still heavy in a relationship (using the phone and air time). To the tune of almost $600.00. I couldn't do it. I do not see how I am responsible for continue paying them when I didn't even have the phone. And they still wanted me to pay after they knew all of the details. I'll wait them out until the write-off.
The Lord Knows That I Don't Want To Give Any Stars. Neither company deserves any. But, the only way to post this review is to select a star.
"That's a flaw in the system". read more
