I called for an hour straight and no one at all answered the phone. I've been to this location multiple times. They are rarely so busy that no one can answer the phone. read more

I had a great experience picking out my first pair of glasses here. I brought my prescription to them, without an appointment, and was seen right away. They gave great feedback on different brands and styles as well as helped me maximize my insurance. Make sure you know the sales going on and use your red card if you have one. My only qualm is that they didn't call me to tell me my second pair of glasses had arrived. So I went their to ask in person. They had them and they were perfect but it would have been nice to get a call. read more

This is the best service I have ever received, from any business. I was blessed. Donna and Shondra were perfect.

Tammy deserves a major shout out for her EXCELLENT customer service skills. She was very knowledgeable, professional, and extremely friendly. Businesses around here need more people like Tammy. This place has a great selection of frames, and I will definitely be coming here for all my optical needs. Thank you for your awesome service, Tammy!! read more

Everything was very professional and everyone was very polite, one of the best visit I have had in a while. Target Optical located on Siegen Lane in Baton Rouge, La. I felt like it was not about buying new glasses or contacts but about my eye health. read more

I typically never come to Target Optical, but when I relocated, I decided to schedule an appointment here since this was one of the closest optical centers near me. BIG MISTAKE. I showed up for my appointment 15 mins prior to my appointment time, and I spent about 40 mins filling out paperwork and waiting for the optometrist to call me to the back. The wait time was completely ridiculous! I had an appointment scheduled at a specific hour, and I was not brought into the exam room until about 30 mins after my appointment time. Once I was done with the exam and it was time to order my contacts, I went to speak with the lady working behind the counter. She was so rude to me for no reason and started to speak to me in such a disrespectful manner that I took my prescription and walked out of the optical with every intention of finding somewhere else to order my contacts. I have never ever felt so belittled in a business! I have never gone back, and I will never be back!! read more

This is my second time ordering from Target Optical and both experiences will keep me coming back. Tammy is excellent in fitting glasses. I ordered two pair of progressives and one pair of progressive sun glasses ... all of them are perfect. Thank you to Tammy for making the experience great! read more

Total dumpster fire -- avoid, avoid, avoid!!! I've been wearing contacts for decades but needed my Rx renewed. On the day of my exam, I was seen 40 min late because the credit card reader was malfunctioning (they said this never happens). I withdrew $130 from a nearby ATM to pay, which meant I could not later dispute the charge with my credit card company, or I definitely would have. My exam felt really rushed because, through no fault of mine, they were behind schedule. For the Optomap machine, I was supposed to blink-blink-blink-open while moving my head until the light went green but not so far it turned red, and after a few panicked tries I was informed by Dr. Adhvaryu that 95% of patients can do this, but I was in the 5% who could not. (Spoiler alert: when I eventually went to a different office, all I had to do was keep my eyes open while a technician gently moved my head to the right spot, and I sailed through the Optomap with no problem.) Dr. Adhvaryu told me the alternative was to dilate my eyes with drops. I had driven there and wasn't sure how this would affect my ability to drive home. She dismissively said it wouldn't be a problem as long as I didn't have anything to do for the next 3 or 4 hours. I did have things to do, so I declined, planning to Uber there when my trial lenses came in so I could finish this portion of the exam. The part where I read increasingly small letters through various lens strengths was also rushed. At times Dr. Adhvaryu asked if one strength or the other was clearer, and when I wasn't sure, she said it didn't matter and moved on. She said my prescription strengths were different for each eye, which has never been the case before, but she assured me it could happen. I was given a glasses prescription I didn't need or want and sent on my way. I paid and was told trial lenses would be ordered immediately and should arrive in 3 to 5 days. I left unsure about the exam results, but figuring I had at least 6 weeks of contact lenses left so if the trials felt off, there would be time to correct for this. After 9 days, I called to follow up on the trial lenses and was told they had not been ordered yet. I tried the next day. Again, not ordered yet. I waited 2 more days, called, and was finally told the trials had been ordered. If I hadn't called, they LITERALLY would've just taken my money and NEVER ordered those lenses. After 30 days, the trial lenses had still not arrived. I called a bazillion times, many employees promised to look into the issue and call me back, only one (Mike) ever followed through on that and took steps to get my lost-in-Ohio-apparently lenses "overnighted" (ie: they'll be here next week) after almost 4 weeks had passed. On Day #30, when the trial lenses were still not in, I finally went back and asked for a refund so I could see a different doctor. A lot went into this decision, including that the end of my week was really busy, so I would either need to see a new doctor the next day or be set back yet one more week. I was down to my last pair of lenses, so if either broke I was screwed. I asked Dr. Adhvaryu for a refund and she basically laughed at me and reminded me I'd been forced to sign an agreement protecting her interests and not mine (surprise!). She told me she would never give me a refund because she'd performed the exam, even if one month later she had utterly failed to produce even a single pair of trial lenses, let alone a Rx. She said there was nobody I could complain to because she worked for herself. She reminded me she wrote me a glasses prescription I did not need or want. All she could offer was advice that I keep waiting patiently. After I threatened furious reviews, she dug out some trial lenses that weren't even my strength or size, and that felt horrible and blurry in my eyes when I tried them later. I already had an appointment with Dr. Wendy Waguespack for the next day, and I could not be happier with my decision to keep it. Her office was delightful to deal with. Within 24 hours of not getting my trial lenses or a refund from Target Optical, I had a smoothly successful Optomap completed, a perfect trial pair in my eyes (she knew the exact brand to replicate the feel of my now discontinued base curve and diameter combo, and she took the time to listen as I explained my situation), new (and more believable) written contact lens and glasses Rx's in hand, armloads of free solution, and a bunch of colored lenses to play with that I'd always wanted to try. It honestly felt like breaking up with an abusive partner one day and falling in love with someone great the next. The office ordered a backup pair in case anything went wrong with the perfect trial pair they'd already given me, and phoned me in 6 days to announce these had arrived. Target Optical is completely dysfunctional highway robbery and they couldn't care less -- avoid, avoid, avoid!!! read more

Poor customer service. Long waits even with appointment. Obligatory apologies when confronted letting you know they really don't give a damn. read more

About 7 years ago before I even started using yelp my wife and I were totally turned off by this business. I recently returned in November and to my delight the business has nearly done a 180. Dr. Reshma Adhvaryu is a class act, she was very articulate and informative about my eye exam visit, I will definitely be a returning customer. It was nice to have the option of opting for the Retinal Imaging Test in lieu of the inconvenience of having my eyes dilated even though it was a $30 out of pocket expense that my insurance, Eyemed, did not cover. The customer service was great except for one employee (who was previously working at the Millerville Target Optical) who could surely use a course in better customer service, but that was it, otherwise I would have given the business five stars. The working space is clean, well organized, there were plenty of frames to choose from and conveniently located inside Target! read more