Both times I've been here I have had amazing, quick and affordable service. So impressed by this…read moreplace every single time.

Unfortunately, my experience was quite disappointing. The repair took much longer than initially…read morepromised. I was left waiting in the shop for over two hours, only to find that the replacement screen was of subpar quality. Shortly after the repair, the screen began to show signs of discoloration and flickering!!

I went in to see if they could repair my phone's battery line. When I got there, I immediately saw…read morethe "no refunds" sign, which raised a red flag. When speaking with the guy there, he told me it would be a quick 30-minute fix before even looking at my phone. I felt like he didn't fully understand what was wrong with it, even after I explained the issue, which is why I asked if I could pay afterward in case he was unable to fix it. He continued to insist that it was an easy fix, so I paid the $170 and waited. When I returned, he told me he couldn't fix it and gave me only a partial refund. If they do not give full refunds, THEY SHOULD NOT REQUIRE YOU TO PAY BEFORE THE SERVICE. It seems like a scam to me.

Do not do business here! Screen fix cost $200 and don't give pricing beforehand so you have no…read moreidea. The screen they repaired lasted only a month. I come seeing if they fix and the guy told me that I somehow broke the inside of the screen. My phone is lagging and has a red streak through the middle of it. 0/10 recommend

Very fast and excellent customer service. Joe was very professional and exceeded my expectations…read morewith his repairs. I will definitely come back. Thank you

Best phone repair in town . Affordable and fast repair best quality and they give warranty with…read morethere repair.

Came on here just to rave about Ms. Joann Bland!! I went in today to look for a Canon camera and…read moreshe was so helpful. She was very kind and patient with all of my rookie questions, and ultimately helped me through the entire process from start to finish. I was really impressed with how she had an answer for everything I asked. Such a sweet and knowledgeable lady!

Horrible customer service. A employee named Jaden rolling his eyes when I said I change my mind and…read morewanted to look at the computers instead of getting the iPad. Also was acting like he disliked helping us when it's his job to mind you we were nice and respectful and he acted like that.

I visited the Apple Store because my MacBook had not been turning on completely. After…read moretroubleshooting it myself for over a week, I had already prepared myself for the possibility that I would need a new computer. Kennedy helped confirm that my MacBook had crashed and was considered vintage by Apple. Considering it was a 2020 model, I definitely had to laugh at that because it does not even feel old yet! From the moment I checked in with Bethany to working with Kennedy at the Genius Bar, the customer service was excellent. Kennedy was very personable, knowledgeable, and easy to talk to. She explained everything clearly, answered my questions, and made what could have been a frustrating situation much easier to navigate. The store was very clean and busy, but everything still felt organized and efficient. I ultimately purchased a MacBook Neo in the Citrus color and have been very pleased with my purchase so far. Although it was disappointing to learn that my old MacBook could not be repaired, the positive experience and excellent customer service made the visit a great one overall.

The wait after arriving for a scheduled appointment is aggravating. You check-in and they say 10…read moreminutes wait, but in reality it's more like a 30+ minute wait.

Man first off thank you I mean it's a blessing having people that look out for you and take care of…read moreyou with phones and stuff i know its expensive but I thank you guys. I cracked my phone May 5, 2026 i took it to a place in Baker called phone zone the guy fixed the cameras and the front screen for 450$ crazy right? Yeah that's pretty crazy take your phone to Dr Wireless they gone get you right avoid places like Phone Zone yea i'm talking shit because I feel scammed they put a thick ass and cant take impact ass screen on my phone that shit looked and felt like screen protector like i couldve pulled it off. So last night I toss my phone on fucking carpet just carpet and the phone goes black with purple lines on it weak ass shit. So like I said don't take your phones to that place in Baker just take that drive to Zachary and head to Dr. Wireless he gone hook you up. ( dont go to Phone Zone them people in there gone do a number on yo phone). I was pissed but my Man Dr. Wireless got me right so im good.

The crystal on my Apple watch had been smashed. They replaced the crystal and the watch was good…read moreto go in 2 hours (the glue or sealant needed time to set). The young man was super nice and very helpful. I will definitely go back to Dr. Wireless if I have problems with any of my other devices.

Unfortunately, my experience was quite disappointing. The repair took much longer than initially…read morepromised. I was left waiting in the shop for over two hours, only to find that the replacement screen was of subpar quality. Shortly after the repair, the screen began to show signs of discoloration and flickering!

I had the screen replaced on an iPhone 14. Now I'm having all kinds of issues with the phone…read more Battery tanks super fast because I have to keep the brightness all the way up to see what's on my screen. Phone screen goes blank for no reason. Do not use this store.

**ATTENTION** Do NOT go here for screen replacements. Horrible quality (not bright enough to see…read morescreen when outside), don't screw screens in all the way so they glitch, malfunction, and shatter because they don't fit back in iphone cases. Don't uphold their warranty policy!! Are unreasonable and have horrible customer service. I first came here 5 weeks ago and have had to come back twice since then because it broke. It broke a third time, and now I'm going somewhere else. NOT WORTH THE (minor) CHEAPER PRICE. Invest in a good quality replacement that won't cause you stress or waste your time and money. This place is absolute CRAP.

Your rep today was not helpful and came across rude when speaking to the Verizon rep over the phone…read moreafter he told me I had to call them. Very childish. Your customers don't have time to play games. Won't be back to this location in the future.

As an existing customer, I visited this Verizon store for the first time today. I came in to…read moreupgrade one line to the latest iPhone and had a few questions regarding current pricing options, an iPad pro and data line I have, and info on a business account. We weren't greeted when we walked in, but that was no big deal. Once addressed, we realized we got the worst customer service member we could have gotten. Brice (Or Bryce) acted as if our questions were bothersome and even ridiculous, he rushed thru the sale, and ultimately did not leave us with a good experience. Every single question was blown off or dismissed as if we should already know the best price or feature or plan. Definitely not what you're looking for when you go to spend $1300 on a phone. We all have bad days, but this guy doesn't belong across the table from customers. It was appalling.