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Wireless Accessories

5.0 (1 review)

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4 years ago

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Cox Store

Cox Store

(15 reviews)

cox is fading out. i was paying about 120 for tv/internet just 2 years ago. also paying 150 for…read moremy business. now, both are well over 320 and climbing. dropped the tv part at home. but, with the business i was told it auto recontracts every year??? what?? without my consent!! as soon as i can i am gone. not worth the price. $320/month just for phones/one fax line. SAD

We setup service through Cox's quick connect service. We went to this location to pickup the modem…read more The person who gave us the modem changed our work order, lowering the speed & raising the price from the originally agreed upon contract. Despite having screenshots & emails confirming what we originally scheduled, no one at the store or customer service could switch us to the originally agreed upon plan. We talked to multiple reps via chat & over the phone, they just said the rep wouldn't have had a reason to change the work order. And no one had access to the online deals so they couldn't switch the account back to the previous work order. (The online deals on their company's website mind you, not third party.) I asked what reason I would have to agree to one thing, and then without notice switch to a slower package for more money, but thats not their problem. Cox does not care about you, your time, or the law, since this is the definition of a bait & switch. I cancelled service & returned the equipment, and the people working in the store acted like I was bothering them. I wouldn't recommend Cox and especially not this location to you, your dog, or your enemies' dog. Please save yourself multiple days of phone calls & chats where they try to sell you mobile service or different packages, the discounts online aren't real. Even if they are real, as long as the agent leaves notes like "Customer request change" -they will not respect the agreed to terms of service.

AT&T Store

AT&T Store

(18 reviews)

$$$

So this AT&T is typically my go-to store because it's near my work. Also it's typically less busy…read morethan the Apple Store, but busy enough that they know what they're doing. I came in here tonight to get a charger real quick, hoping it would be in & out. But it's the holidays so I knew that that wasn't likely. At first I was irritated that I had to "check in" with my name and number and get on the waiting list. I reminded myself how easily customers can become impatient and how spoiled we are to expecting that everything should always go exactly how we want or we're ready to pitch a fit. It really didn't take long and the manager Jimal expedited me ahead of the line so I could get out quickly. He was very professional and even walked around the counter to open the door for me when I left. I really appreciated him. If I could change anything, I don't like how there's a screen that shows the first names and last initial for those that are waiting in line. I would almost prefer a number for privacy reasons but I think they probably want to give the impression that their customers are more than just a number so I get that. It probably also helps people to be patient when they can see how many people are ahead of them. It would be fun if they did random aliases. So one day you might pick a celebrity like "Rick James" and they call out "Rick James" and you know it's your turn. Did this take a strange turn? I got off track, thanks Jimal!

Watch them closely for whatever you need them to do. And definitely don't let them do anything that…read moreyou didn't specifically go to the store for. Don't let them sell you anything, or try to "upgrade" you, or whatever. These people will lie straight to your face. Looking at these reviews, apparently I am not the only one. Maybe it's time for the AG to get involved.

Wireless Accessories - mobilephones - Updated May 2026

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