If I could give my Cox Communications local Baton Rouge, LA Siegen Ln store zero stars I would! My father recently passed away, but has been a long time customer with Cox for over 40+ years! As the court-appointed legal administrator for my father's estate, I brought my 80-year old newly widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, of which the customer service rep refused to look at but demanded 5 times that I show her "power of attorney" documents for my father. Ignoring me and our legal paperwork, she simply dismissed the estate letters of administration as a "piece of paper", and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant I would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. The unprofessionalism of this young woman was appalling; wearing a face mask only covering her mouth but not nose, mumbling and rolling her eyes throughout our entire interaction and showing zero interest in her job and outright disdain toward helping customers. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this local company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint against these service representatives and store although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider! The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809 @CoxComm @CoxHelp @CoxLouisiana read more

If I have one piece of advice for anybody in Baton Rouge - if you have another option *ANY* option for service lines and WiFi around you, choose anything other than this company. Customer service, WiFi service, and anything in between is simply consistently terrible. read more

Absolutely Garbage company, the thing is they wouldn't be bad if they at least kept us informed but the issue is even if your a big contract business they will only tell you there is an outage in your area, BULLSHIT. They make millions off their customers and contracts but they never provide the quality that home owners and businesses pay for. I have lived in a relatively new area since 2020 and they are even building a new neighborhood down the street which cox is installing its equipment but even before that I have had spotty connections since day 1, every couple months a will have a week to two weeks of interrupted WiFi or even no WiFi at all, and since they do that dumb VOIP phone thing I can't even call people with my home phone. All in im tired of the lies, the lack of service, and the false data speeds cause not once have I ever got near what I paid for and I only have a few things hooked up to the router. read more

Keeps going down for maintenance. We run a doctors office. So we are out thousands of dollars until they complete maintenance which usually lasts 5 hours. They convinced us to get VOIP line which is internet too so we have no phones read more

If anyone has Cox check your contract NOW to see when it "auto renews." They will not work with you on getting out of the contract regardless how terrible their customer service is and how slow their internet service is for the ridiculous price you are paying. They hire the coldest people around! The sad part is that this post will not do anything because they have the monopoly in most areas. read more