I had good service with Cox at my home and business for many years including great customer service at this Gonzales store. When I recently moved to a new subdivision Cox wasn't available, but is now. So I go into the store to get a quote, only to be waited on by this arrogant guy that won't even acknowledge me when I walk to the counter. I tell him I want a quote and he asks me the usual name and address, then he wants to see my drivers license, and asks for my phone number, at which point I tell him I just want a quote and I would be very upset if I started receiving phone or email contact. Then he asks for my social number, and I told him to forget it and that was way too much info for a quote. I begin walking out and he's laughing at me in front of everyone, so I turn and read him the riot act and what a rotten attitude he had, and how I saw his little smirks while waiting on me before I left. This is no reflection on the other CSR's there, just him. read more