GET IT IN WRITING Corrective Color half ass job $90-$250
Corrective Color (to have normal colored hair again): $400-$500
I waited three weeks to write this review because I did not want it to be an impuslive rant and rave, but a calm and credible account of my experience with Rusty at Emerson Salon. There are so many details, but the gist is, I was quoted a price by the receptionist for a color correction. She gave me a low end and a high end of the range. He quoted me a price. It was even lower than what the receptionist quoted. He was being paid by the hour.
My hair process was very simple, and he even mentioned it was working better than he expected, but he kept taking breaks and dissapearing into the bathroom, and the "mixing room", but it is interesting how when he asked his colleague to mix up some more of the same color, she took two minutes to do what took him twenty minutes to do. Then he charged me for half an hour when he was was doing another client. When the whole thing was finished, the top four inches of my hair were bright light orange, and the bottom ten were orangy auburn. When I said it looked orange he said, "You wanted natural". That's natural. Its sort of like going to a restaurant and saying that your steak is not cooked to your liking and the chef coming out and saying, "That's how it's supposed to be cooked."
I looked like E.T. in the scene where he is wearing a wig.
He said that I could come in the following week and he would put a toner in it. He tried to charge me for four hours which is just incomprehensible, since the stylist who booked the appointment booked it for two and a half, he mentioned that it would be unlikely that it would go into the third hour , and when I explained to other stylists what exactly was done and they saw the results, they were surprised. When I said, "but you said..." He practically bit my head off. Again. Get it in writing. What people LEAD YOU TO BELIEVE you are liable for and what you are ACTUALLY liable for are two different things, and if its not a written contract, once i'm in that chair with chemicals in my hair, he can bugger off and go hang out at Pony and charge me $90 dollars an hour for it, and I have very little say in the matter.
My hair was destroyed since he overbleached it and would have to put more brown back in, so as soon as I got home I got a pair of scissors and cut off the bottom six inches of fried Rageddy Anne mess myself.
I was tempted to go buy a box dye and say "oh well" to the $ 300 and my long shiney brunette hair (should have gotten a brazilian blowout. instead. Now I have to get one,as well.), but wanted to at least try and see if something could be salvaged.
I made an appointment to even out the two colors and see if Rusty had any magic to work on my hair. the receptionist told me it would be free of charge. I checked several times to make sure. He even told me before hand that it was included with the corrective color service.
I arrived for my appointment. He sat me down, and said. I"ll do it. For $70 dollars. I told him what he had said to me and he said , "That is only if you do the $40 dollar deep conditioning treatments and buy the special products that we tell you to buy." I responed, "You never said that! Do you have that in writing?" He smirked at me, delighted with himself and said "Do YOU?"
It is one thing if there is just miscommunication, but by this point I knew I was just dealing with an individual with extremely questionable morals who either had a mental impairment that kept him from distinguishing truth from reality, or was just lying, and in either case, to invest more time in the matter would the silliest thing I could do.
I went salon shopping and found a great girl at RedX that sat down with me for like 20 minutes looking at swatches (just out of the goodness of her own heart). She told me how to prepare my hair for the appointment the following week with my own products making me feel a lot more hopeful about the whole experience.
Bottom line. The whole experience was uncomfortable from the beginning with the sighing, and just a bad miserable attitude from the start, and to imagine that I was only the first client of the day...
FYI: He suggested that my tip was unimpressive when I went back to get him to fix my hair (which I only left out of fear, discomfort, and the hope that he would fix my hair), saying that it was only seven dollars. When I told him it was in fact $30, he replied, "Oh, well I did not know that, they told me it was only seven."
GET IT IN WRITING. A signed contract. read more