I have dealt with this unprofessional company on 4 different jobs...because of their advertisement for $79.00 for unclogging sinks and toilets! First, they NEVER keep their appointments. Second, the last straw was they sent out a guy name Jesus who really did not seem to know what he was doing...then he had to call out a guy name Kyle to help access the problem...and he told us all kind of wrong information about the problem...how we know it was wrong we had 2 other estimated that were totally different from what he said... Third, Jesus refuse to clean up after the incomplete job...and stated he would rather lose his job than clean anything up. This was after his boss Kyle reassured us that it would be cleaned up before they left...and nothing was cleaned up...they received payment...and then just left... Fourth, I called the office and spoke to Candy and asked for a manager... because I wanted to make a complaint. She told me the manager Brandy was not in... but would definitely call me the next day... I am still WAITING! If you want to keep a peace of mind, DO NOT deal with this company. read more

Fast, reliable, and professional service. Jovany was our tech and went above and beyond to make sure he got the job done in a safe and timely matter. He always kept us up to date on the progress of the repair. Thank you for braving the cold and rain to repair our issues. read more

Had a crew out to fix piping under the house. They worked in the bathrooms had to open up the wall. Was told someone would come back for the drywall and never got a response when they were messaged and no one showed up to complete the job. They took our money though! Would not recommend. read more

Just had bathroom remodeled and shower drain is clogged. Our contractor contacted this company and Francisco showed up and was able to clear it in a few minutes. He said he can't give a warranty because they didn't do any repair. He did let the shower run for 5 minutes to make sure it continued to drain. Our contractor paid for it but their price is very reasonable. He had previously sent another but had to cancel due to the price. The other company though said they warranty their work for 6 months. We'll see how it goes. read more

Called them for main sewer line cleaning through a cleanout. They were very responsive and showed up on time but struggled over an hour to even get the snake in. Recommended hydro jetting which would have cost a lot. Wasn't able to unclog the main line. Asked them for a quote for the sewer line replacement, they said they couldn't get an exact estimate without looking into the pipe with a camera but ball park value would be around $20K for a liner!!! Called a different plumber immediately, they showed up and was able to snake it in 5mins!!! My line was unclogged. Eventually had the other guys replace my whole main line as well for just $7.5K (I had the option for liner or pipe bursting for the same price, I went with pipe bursting till the property line and then liner from the property line to the city line) Felt like Elite rooter was there to really hustle me into spending a lot of money. read more

We had a laundry room leak and Elite Rooter came to us as a referral. We decided to just have our whole house repiped (galvanized sewer replaced not including the main line and water vertical and horizontal, not including any main line work) and just deal with the headache/stress once and be done. A two week headache/stressful situation it was. After the first week this review would have been negative stars, but last week, the regional manager sent out his A team, led by Frankie who made a bad situation much better. He resolved ALL the issues we had encountered the week before in the order I asked them to be fixed, went above and beyond, and remained courteous and understanding (as did the entire team), while I complained endlessly (rightfully so in my opinion)! To summarize what went WRONG the first week: · No electricity in the kitchen (wires cut in the wall) · No hot water (water heater hooked up backwards) · No kitchen sink (damaged kitchen faucet, line cut) · Bathroom tub hot/cold hooked up backwards (causing severe pressure problems which prevented the shower from engaging properly) · Leak in new hot water line near the laundry room · Extensive areas of drywall damage throughout most rooms in the house (which we knew we were responsible for repairing since drywall replacement was not included in the repipe estimate) · Half bath sink removed and was unable to be put back because of the now missing drywall in that bathroom · Mostly just one guy working on the project · Tech left on Saturday with all the above problems and offered no solutions until Tuesday (since it was the weekend and holiday) Thankfully this nightmare is now behind us, too bad it took two weeks and went so wrong in the beginning. read more

Absolutely amazing! James was super friendly and quick with the work! I would definitely recommend to all my friends and family.

My first experience with Elite Rooter. Great service and they were responsive. Same day and notified me that they were running late. When they showed up they fixed the problem quickly. I would recommend. read more

Rafa and David and the crew are great to work with ! Really glad we found this company ! All the team members are super respectable and kept us updated with the entire process !! We had a pleasure dealing with the staff and company ! read more

Spoke with Dion, he was very professional and accommodating! Just booked him for tomorrow!

This guy is the best! Isaac was polite, friendly, professional, and worked with us to solve our issues. He was available by phone but also happily stopped by to check in and make sure our needs had been met. he understood our need to get things done at the lowest possible cost and made sure that this happened. Elite Rooter will be the plumber we call from now on and into the future. We have dealt with several plumbers, and none have come close to giving us the service that this guy provided. Thank you so much I appreciate all you did. read more

Just want to give a shout out to Javany L who tried so hard to clear our shower drain. He used two different snakes to finally clear our drain. We really appreciate his professionalism and politeness. read more

Started work with them. They responded quickly and able to come start work pretty quickly. We realized how quickly it was much bigger work than expected. They were honest about the cost and what was reasonable was they don't stack the cost if there was more work to do they will include it in the final price. read more

Crooks! These guys came and spent hours "diagnosing" the issue and said they had to come back out for broken pipes. They forgot to cap a port in my garage while running water to check water flow and did not even offer to help clean up. We called out another plumber and they check with cameras and found only roots. They snaked to clean them up in minutes, and found no broken pipes. Do not trust these guys!!! read more

Scam alert!! This company did a fine job coming out to our business and getting the job done however we had a problem with double paying an invoice and every time we tried to address the issue by calling they would hang up on us! We tried sending emails and no one would reply! So this is a warning to be careful of what you are being charged for as well as how you pay because if there is an error of any sort, they will not respond and may even hang up on you every time you call! This makes me question how their service warranty would work? If they do not reply once there is an issue then I can only imagine what they must do if they need to come back out to fix it, they will probably just hang up on you and avoid your requests. Beware! read more

When my grandfather had his whole house clog up, we didn't know what to do. We called several plumbers and after a few no shows and a reschedule Elite Rooter was there to save the day. They answered our call and scheduled us promptly. Bryan and Pete were able to find the source of the clog and resolve the issue. They did an amazing job, they were friendly, clean and very informative. My family will be life long customers and will refer all our friends as well. read more

Elite Rooter - Orange - Plumbing Near Me - Fullerton, California

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Arnold Orellano (Senior Tech) just cleared our shower drain. He checked another bathroom, cleaned out a sink drain and was professional, friendly and I will definitely be using him again. He didn't upsell. He did his job and did it well. Thank you! read more

Had a sink back up. Gio from Elite was prompt, polite and quickly resolved the issue with very little fuss. Highly recommended!

Extremely disappointed. They received my quote request from Yelp, straight up had a conversation via email with me and said they would come out today from 10am-11am. I came back from errands in a rush to respect their time. Nada. No show. NOt even a call. Worst service ever. read more

Great help and looking to do the next step to our pipes when we get the money. Great guys to work with and good information to get it done right. read more

Wonderful, quick and efficient service. Kyle was great at keeping me informed as to what he was doing and what recommendations he had. Showed me video of pipe and next steps. Very respectful person would recommend their service. read more

We advertise a very low price, then we get to your house and triple the phone estimate. Bait and switch. Hate it. Don't recommend.

I contacted Elite Rooter for a simple drain clog using their special rate of $69. I say simple because I have a clean out where the clog is in a single floor house. They came in & tried to snake it but said " no it won't go thru, it's possible that a Drano or another chemical must have been used & those chemicals are known for mixing with food making a hard clog. They said the only way to clear it was to hydro jet which cost me almost $400. That was clearly a scam to charge more. I researched it and there was no truth to that. I also asked for a receipt, but he said it would be mailed to me. It's been a week already & called 3 times & still nothing received. My advice is to stay away from this company if you can. read more

We had a complete system replaced. The work was done and seems to be acceptable. The problem is Dion, The Field Manager, and paperwork related to the insurance claim. The work was started and finished in Feb 2023. I have called Dion MANY times and the office. Each time I spoke to Dion, he said he would contact the claims agent (we gave Dion the agents information MANY times) and send the paperwork for reimbursement. Same run around when I contacted the office, and they would pass on the message to Diom. NOTHING!!! Called Dion in June 2023 left a voice mail, office called and was I told I would be contacted. The same song and dance from April, May and June. One time Dion did answer, he said not to worry again and would have the paperwork sent out by the office. YEA. When I last spoke to the office in June, I asked the girl about speaking to the office prior times and she responded she was new and didn't know anything. This is encouraging knowing the amount we paid, and this is the service given. Why did we lose money? Dion told us we would be reimbursed from the insurance. Dion's statement was, "Don't worry I'll take care of all the paperwork for the insurance and get you money back". Sure Dion, and I guess you have a bridge you want us to buy? read more

James and Edwin are amazing super knowledgeable and very cordial. Had an amazing service call with them. Thank you both for helping me with a terrible situation a poor consumer choice home warranty policy which cause me shingles yesss. These two gentlemen worked out my garbage disposal problem with no problems. The home warranty which I don't recommend was all problems negative all the way around. Call these guys direct save yourself the shingles. Thank you James and Edwin such a great experience with no effort and no headaches . I highly recommend them Please keep doing what your doing Annette Sanchez read more

Had a great experience with Elite Rooter! Called for some routine maintenance items and a couple more critical concerns and was able to schedule it same day without issue! Matt called when he was on his way and was extremely professional when he arrived. He was wearing a mask and gloves so it felt "safe" which was much appreciated. He was able to take care of a couple things including a sink we hadn't been able to use for months (yay)!!! Highly recommend Elite Rooters and thank you Matt for the outstanding service!!!! read more

I had the pleasure of Francisco coming out today and helping with my mainline back up. He was prompt and arrived early and although we couldn't fix my issue today, due to insurance issues on my end, he made me feel confident we can have this fixed easily on Monday. read more

The BEST service ever!! I cannot sing their praises enough, they have been so helpful and walked us through the process every step of the way! Highly recommend this quality service/company. read more

Highly recommend garbage disposal technician Jesus, did a great job at great price. Fixed my sink pretty quickly and did quality work.

Arnold was both professional and friendly. Did not upsell, did only the work needed. Highly recommended.

Elite Rooter showed up on time and did a great job. Our water pressure was on the high end, and I was tired of constant drips from the stressed fixtures, and the drop irrigation fitting blowing off every time the sprinkler went on. They installed a pressure reducer and a new ball valve. It was a clean job. I was particularly pleased that neither plumber tried to "mansplain" things to me. Me...recently retired from my job of 23 years as a lead worker for a public water utility crew, and holding a Water Distribution Operator certificate from the State Water Resources Control Board. I would have been especially annoyed if they dumbed anything down. read more

My husband and I were very pleased with Elite Rooter's service. We called them out to clear our drain and sewer - And found that we needed some major work to get us up and running. Thanks to Jovany "GIo" who really did an excellent job with the two way clean out. The work was all done in excellence - during the whole process - he cleaned up replaced a plant that was removed during the digging out of our flower bed. We have nothing but high regards for the service we received. M&J read more

We had a clogged, sluggish kitchen sink and Elite Rooter responded rapidly. Julio was prompt and took care of our problem. He was very informative and offered several options with no pressure to do more that the quoted clean out. They will be our go to plumbers in the future! read more

A huge thanks to Pete and Jesus for going above and beyond today. I have a big issue with draining. They came in with confidence to figure out and access the problem. Both of them had a lot of information on what was happening and were able to show me solid proof with a camera . Elite rooter isnt here to steal your money. I highly reccomend! read more

Elite Rooter - Orange - Plumbing Near Me - Fullerton, California

Elite Rooter plumber Jesus E. responded to a semi emergency at my apartment kitchen, on 10/31/19. He was on time with only a short waiting period. Jesus was totally professional, assessed the problem, gave me a fair estimate of cost, prior to beginning the job. He was correct in his assessment. He was fast in doing the work. Everything worked fine after his work. It was a very worthwhile experience in dealing with this company and with Jesus. The price was very fair, in my estimate and being a first time customer provided me with an incentive. I will gladly call them back and ask for Jesus to do the work. Thank you guys!!! read more

Isaiah came by to do unclog a toilet in the house & he was super quick, polite & nice about it! the toilet has its own little room and was pretty tiny but he was doing his best not to get any back spray from unclogging into our walls. Definitely recommend him! read more

Danny came and unclogged our kitchen sink. He was very quick and knowledgeable. He was also very friendly. I recommend him 100%.

Really appreciated the service today. Called Elite Rooter about a toilet blockage, and they provided same day service - within two hours of the inquiry. Matt, our technician, was very kind, respectful, easy to talk to, and super helpful with my questions. He also accommodated our request to wear boot covers and a face mask inside our home. Although we needed more work than originally anticipated, both Matt and his manager Jason, who came by to give a second opinion of the work required, were awesome, patient with their explanations, and very professional. I would definitely call their service in the future, and highly recommend them to others! read more

I had called elite rooters by a referral of a friend to fix a plumbing issue Rafa arrived on time estimated & was clean with the work No mess what so ever, I am satisfied with the work & time arrive he was very professional. I would recommend this company to friends & family for reliable & professional work. read more

My plumber was Mike, very helpful. Knowledgeable and reasonable. Will use in the future.