This company can't get their scheduling and dispatch together. When I had sent for a repair request, at first a guy called me and said they will come 7/13/25 between 1-3pm. On the phone call, I provided my name, address, and email to confirm the appointment. Then couple minutes later I got their text message saying they can come 7/12/25 between 10-11am. I replied "sure". Then IMMEDIATELY after that, they sent another text saying they can come between 12pm-1pm. Again, I replied "sure". Then they bombarded me with multiple text switching back to the 10-11am slot, then I got ANOTHER text saying the appointment couldn't be completed and I need to call the office. I then called the office, and the lady said she didn't see my appointment so she asked for me info (which I provided again) to book me for 10:30am - 12:30pm. I waited till 12:45pm and nobody showed up. I called the office and the lady told me they had an emergency job and need to reschedule for tomorrow. At this point I'm like ?????? Worst communication, scheduling, and dispatch combined all together. Honestly if they can't even get a simple appointment booking and dispatch task down, how can a customer trust they will fix your plumbing issues? Wasted 2.5 hour of my time between calling, waiting, replying texts and then finding out that the technician all of a sudden can't come due to an emergency work. I mean, at least have the courtesy to notify the customer beforehand. What a waste of time. read more

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Hello fellow Yelp! users, I'm posting my message here since Elite Rooter management has refused to speak to me directly regarding my complaint. I called their answering service at least a dozen times and always got the runaround. Here's the situation: We had major plumbing work done back in October 2025 to fix what we were told was a sagging sewer pipe. Mind you, what we called them in for was a toilet that was not flushing well. Their diagnostic suggested the problem was with the sewer pipe and not the toilet. They charged us ~$12K to excavate through the bathroom and bedroom floors to fix a "sagging sewer pipe". My mistake for not supervising the project closely and getting a day to day run down on what was actually being done for this fix. Nonetheless, they finished the job, closed up the ground and poured cement to patch up the foundation. I asked the workers why the cement level in the work areas in both the bedroom and bathroom were not flush with the rest of the existing foundation. They told me, "oh, that's alright, your flooring guys will take care of it". I was rather naïve and was eager for them to finish the job since the work had dragged into a second week and didn't question further. Aside from being negligent with restoring our foundation to its baseline, they did not even bother to re-install the toilet to see if our original problem of the toilet not flushing well was even addressed. Again, I should have been on this but one would expect a reputable business to do this walk through with the customer to show that the root issue was indeed resolved. The flooring contractor came in to re-install the floor. Sadly, communication was very poor with this contractor and they did not tell me they were charging me $2700 extra to sand down the foundation before they could re-install the laminate floor in the bedroom and tiles in the bathroom. I did not get the itemized bill until after they had completed the flooring job and re-installed my toilet. The floor was closed up, my son's toilet is still not working, and I was stuck with paying an extra $2700. Elite Rooter refuses to refund me the $2700 and tells me that I should have notified them and they would have come back to sand down the foundation. My question is why didn't their guys do it right in the first place? When the manager came to see the continued problem with the toilet, he said to me, after pouring a 5 gallon bucket of water through the toilet successfully, "oh, it's your toilet, it probably needs to be replaced". Again, why was this not evaluated at the outset or at the end, when they closed the foundation? I am posting this here with the hope that Elite Rooter "management" takes this complaint seriously and reaches out to me to resolve this issue since I don't want to escalate this further. All I want at this point is for my son to be able to use his toilet again. read more

Booked Elite Rooter online for a clogged kitchen sink and they showed up within 30 mins of me submitting the request. Jesus and David were super helpful and got straight to work. They offered the $69 special even though I didn't have an accessible clean-out, which I really appreciated. They also offered a camera inspection, but I declined since we'll be moving soon and didn't feel the need. Everything's working great now. Definitely recommend these guys if you're dealing with any plumbing issues. Thanks again guys? read more

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Miguel was awesome! I had some busted bathtub faucets and he was able to get new parts and fix it very quickly! For the time and service I feel the price was absolutely worth it. Bonus he was super enjoyable to chat with! Thank you guys! read more

They came to my house within an hour. Shev was very knowledgeable and helpful. It was a good experience

Thank you Jesus G for coming out early this morning to Install our New Kitchen Faucet ! He is Knowledgeable, Sweet, Kind, and finish the work on timely manner. We have dealt with many Plumbing companies and plumbers before But Elite Rootet is One of a Kind for sure ! And their Price is very reasonable too. Thanks Elite Family !!! Mickey & Cindy Very Happy Customer read more

My appointment was supposed to be between 10:00-11:00am today. I was called and told the technician was running late and the arrival time would now be 12:00-1:30pm. No one showed up so I called the company and was told now that the driver had a tire blowout and would not be able to come to my house until 3:00pm. This is not a good experience for a first time customer. Based on my experience, I would not recommend this company. read more

These guys took care of a clogged drain. Friendly and professional. Good price and very clean. Thank you

Jesus and Mike were on time and really professional. The price is reasonable and they were quick and clean.

!!! DO NOT TRUST WHAT THESE SCAMMERS SAY!!! I'm so thankful that we caught them in their lies when we did. We had a clogged pipe and called Elite Rooter to figure out what the problem was. They charged a $400 deposit, dug up our pipes and LIED about how the pipes were clogged. They wanted our family to move out for a week to break up our floors and redo the piping and would take out a loan in our name to cover a $62,000 job!! When asked if we could see the problem they refused to show us, rather showed a fake little root and explained that the pipe was clogged to the brim. After personal investigation we realized that it was all a lie. We ended up calling our family friend to help us and they were shocked by what Elite was asking for and telling us. It turned out to just be some dried toilet paper that they were able to snake out in no time. I'm so upset at the time that was wasted and inconvenience that was caused for my family by Elite Rooter (specifically Rafa & Dion) so I warn you all, PLEASE approach with LOTS of caution! THE ELITE ROOTER TEAM ARE CROOKS. read more

Super fast, respectful, and professional work by Jesus and Micheal. On unclogging the toliet.

Big plumbing issue two days at my parents' home.....Warning: DO NOT use "flushable" wipes.......called Elite in Orange just as the sun was going down. Was lucky to be assigned to the team of plumbers Jesus & David. They spent the entire day at the home yesterday and did not stop until the job was complete. Jesus was the lead and he was excellent at communicating from beginning to end. Thank you, Elite! read more

I requested Elite Rooter service to come help me in a stressful time with my Plumbing and I could've not of asked for a better crew. I could not ask for a better type of service then the service provided to me by Elite Rooter. They are high quality of work and professionalism, cleanliness, and high consideration to making me feel part of their team. Although their price was kind of high there, knowledge and productivity was well worth the extra penny. Thank you so much to Jason Anton and their manager for a job well done. read more

DO NOT USE THIS COMPANY. I originally had Elite Rooter snake the drain for my toilet which turned out to be a temporary fix (not their fault). Had them come back out a couple days later for the same issue and put a camera down the drain. Found out I needed all new drain pipes and scheduled the repair, putting down a deposit and financing the rest. I got a second quote a day later that was much more reasonable and included additional repairs so I canceled the service with elite rooter. I've now been trying to get a refund for the services not performed for three months. I've called every single week, and each time I'm told by their call center that my issue has been escalated to a manager, the accounting department and someone will call me. I have yet to ever receive a single call or email from them and had to start a dispute over the financing payments I was being charged for. Once again, they can get someone out to your house, but don't expect anyone to ever follow up with you if there's an issue. Look elsewhere. read more

Jason Grissom from Elite rooter came out today to fix my shower drain clog. He's very professional , he explained the process and how the pipes are connected and cause , easy and fast outcome. He was very friendly , neat and clean set up and out within the hour . I will be a returning customer . I keep companies like this one in my contacts that have great employees who provide great work . read more

They were On time and reasonably priced! Even laid down a door mat and wore booties to protect my carpet. Highly Recommend Elite Rooter!!!

Sherveen provided rooter service for sinks that were clogged. Turned out to be a not so simple job considering no easy clean out access and the clog was many feet away. Sherveen was very professional and fixed the problem here with same day call in service. Their estimate was fair and they were clean and efficient! Would recommend. Thank you Sherveen! read more

Anton really exceeded expectations. Very respectful, friendly, and resourceful. Great job overall! Thank you Anton!

Jesus came and installed a new toilet in our upstairs bathroom! It looks amazing! He was so nice and professional! It took him less than 30 minutes to get the job done! Super happy with the entire experience! read more

Had an issue with my pipes so I called and they sent out albert with in the hour top tier customer service Great service they resolved my issue Great value for service Very thankful for albert and the elite team read more

Elite Rooter - Orange - Elite team - Plumbing Near Me - Fullerton, California

Sherveen came out and he was amazing. Stuck to the price agreed on. Honest and professional. Will call this company again.

Anton and Donald were a great help. We were able to get our problems fixed in a timely manner.

Jesus was awesome he was quick and got the job done quickly. The job was slightly behind schedule because they happened to be short staff today but got the job done eventually. read more

Hi Melissa (Business owner) I have tried calling your business multiple times. Spoke with Ashley who said she is only the dispatcher and would have someone call me back. That didn't happen. Called again and she sounded surprised someone still hasn't called me back. I also saw how many people your company has scammed when I looked you up on Better Business Bureau. How many people Dion has screwed over. Heard from multiple people that this is what your company does. I would like the $1,400 back that I initially paid and for the $6k you charged my credit card refunded. No work was completed. All that I was left with was a huge mess of concrete all over my hard and cigarette buds. I had to pay my retired plumber to come out who charged me $650 and cleared my drain which according to your guys "wasn't possible to do" I am so fed up with your lies, scams and threats. read more

I too had a horrible experience with Dion and Elite Rooter. My project took approximately 7 mo.started in June 2023. Completed the middle of January 2024. I will name a few problems. 1. Workers would come work a few hours ,say they had to go get parts not come back that day. 2 .Dion lied to me about a permit. Never got permit until 2 weeks after he said job was complete. Approval from City took 7 months. 2. Dion accused me of having spies report to me on his workers. Dion accused me of making complaints to yelp this was back in July.This is my first complaint that I have ever made. During this 7 mo. Of time I had 2 leaks,that had to be repaired. 3.appointments was made 5 times with the city for approval.the contractor had to be there,either they wouldn't show,equipment was not functional, there were leaks,so on the 5th try and 7 mo I got the work approved. 4. Once work was said to be completed,they said the hot water tank was old and they couldn't get it to work. Wanted to charge me$3000.00 for a tank. I refused and got another co. To install for $1000.00 less than their quote. I finally had to put in a complaint with the State of Cali. contractors License Board. I agree Dion is not truthful,over charged me . I could mention many more instances, that happened,but it would take several pages. read more

Anton was wonderful, prompt, and highly professional. Helped us replace an old toilet, no less on Christmas Eve.

Sammi and Sam handled our needs in a timely manner, made sure we were well informed and taken care of and we'll be sure to continue to use them for all our needs moving forward! read more

I received their information from the horrible app called thumbtack. When they messaged me we had scheduled an appointment for 4:00 p.m. On the appointment day they called at 4:47 p.m. & said that they will be there in 22 minutes. The worker/driver didn't apologize or even have an excuse as to why they were going to be an hour and a half late. I actually thought they weren't even going to show. There were 2 employees who were polite and answered my questions. When they tried cleaning out my drain, they said the cable was hitting something. I asked if they were able to get at least some of the "gunk" out & they replied "the bare minimum." I wasn't 100% sure what that meant. But I thought since I was paying $70 maybe some of it will come out and I can wash my clothes without the backyard flooding with gunk from the washing machine & kitchen sink drain. When they were finished they mentioned the hydro jet service and how I would need that to clear out my drain. I asked a couple questions about it and the price of it was pretty expensive. They did offer me a coupon and a discount on the hydro jet service if I were to get it. Overall the service was ok except the part where they were about 2 hours late. I won't be using the thumbtack app anymore. I just don't think I should have been charged $70 for what they did...because as soon as they left I washed a load of clothes. During the wash, the flooding of the drain into my backyard was exactly the same. So the cable that was used, did not fix my drain clogging issues at all. read more

If I could give them 10 stars I would and they deserve it. Called this morning and Melissa was quick to respond and get me on their books the same day. Acknowledged their drain cleaning special during our conversation and scheduled me for 3pm-4pm with a prior 20min call from the tech. Jose showed up right on time, inspected the kitchen drain and ran his 75ft snake in the drain and successfully cleared it. Great technician that got it handled and everything was left perfect once again! Thank you for your services!! read more

Absolutely polite, clean, professional service I had with Anton. I would recommend him to any of our friends or neighbors. I'm definitely going to be using him in the future for an add-on bathroom doing thank you again. read more

Isiah came on time, ready and prepared to fix our problem drain. He was polite and courteous. He was very capable, professional and fixed our problem. We'd recommend this service and their work. And very much appreciate Isiah and his work. Thank you! read more

Found this company on google. Called Saturday and they came over today, Monday. It was Jose who came over. He was very nice. He put covers over his shoes before walking in the house. He put paper down on the floor also which was a nice touch. He did a great job unclogging my kitchen drain. It was $79. Great price. Will use them again for sure. read more

Great service very professional and helpful employees. Very respectful of property and customer. Would absolutely refer them to friends and family read more

I was desperate and previous plumbers were far from honest. From arrival Rafa was super understanding kind and clean! It started as a snake job that exploded into jetting camera and eventaul repipe. This company is so bad ass! Didnt stack bills based on next task. HIGHLY RECOMMEND The whole crew shined but Rafas performance went above and beyond read more

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Elite Rooter really did a great job on our plumbing issue. They worked quickly and professionally.

FOR YOUR SAKE, DO NO HIRE ELITE ROOTER OC FOR ANY JOB, and ESPECIALLY AVOID DION--he is the ultimate fraudulent business manager and cannot be trusted. Numerous previous reviews have stated that Elite Rooter creates its own fake, good reviews (which is much more believable now, after dealing with Dion over the last 5 months and receiving contradictory texts that flat out lie about the project). Elite Rooter over charges for their work, does not completely it timely, expects the customer to constantly reach out and follow up, and will promise appointment times and never show up as you waste your day waiting for them. Our outdoor drainage projected started in early March 2023, with a promised finish date of 3-5 days. The initial work was completed in 2 weeks and was done completely wrong--everything was done incorrectly. Dion argued with me several times about the project, claiming it was done correctly, until after several weeks he admitted the entire project was wrong. Elite Rooter fired one of their workers who told me directly "to be honest, this is a last priority project since it is a re-do". It has now been 5 months and no final walk through was conducted, including verification of the drain system or correction of financing that was promised to us. Dion has strung me along for over 5 months with promises to show up to the property to get things done, but has never done so. Those promises included "having all documentation ready to correct financing" and documentation outlining a discount to the total price due to the numerous issues with the work. After 5 months of telling me this and no-showing to appointments, Dion claims that now he can't do anything. Which, means he was lying when he scheduled appointments over the weekend claiming to have all the documents ready to go. I encourage all customers of Elite Rooter who have gone through similar fraudulent and workmanship error experiences to reach out, as I will be filing a lawsuit directly against Elite Rooter OC, and Dion individually, for their actions. read more

First let me say I have no issue with the quality of the work that was done. Where I do have issue in communication and what felt like a bait and switch (although I was not totally informed). I needed a really basic service that was not even so bad as to be absolutely necessary. I needed a bathtub drain which was draining slowly cleared. That seemed simple enough. I called 4 companies that clear drains and finally settled on Elite Rooter. Over the phone I was told they had a coupon for $69 dollars to clear a drain. Of course I knew that the problem might be larger (but it was not). The appointment was set for about 2 hours later. The tech arrived on time. Unfortunately, I was not there (my tenant was taking care of this for me), and I was not reachable during the appointment. The tech informed my tenant that the coupon was not valid. I wanted to know why the coupon was not valid so later that day I called Elite Rooter and left a message. I received a call back perhaps within an hour. I certainly appreciated that promptness. Over the phone it was explained that the coupon only applied when there is an "accessible clean out." In the plumbing world that means one thing, and to me it meant another although I did not see the wording of the coupon beforehand as I was informed about that over the phone. To me, what is more "accessible" than the drain in a tub or a sink. I was informed that "accessible" does not apply to sinks and tubs (why is that not made clear?). It means some other drainage port. Okay, that was my error for not asking about that upfront (although how was I to know), and yet I wish that had been made clear. Then the charge for the simple basic clean out was their base hourly rate of $225. I could have had it done for less than half that. I understand they have a base rate, but that rate is high for a cleanout. Had I been there, I would have thanked them for the call and sent them on their way. (They advertise a "free" diagnosis.) I wish they had informed me that the base rate was $225 when I spoke with them on the phone. If that had happened, I would have hired one of the other less expensive services. I get that $225 may be their going rate for general plumbing, but for my needs that was too much to pay. I hope if you have read this that it will help you to know what you are getting into whether with this company or another. Also, the person answering the phone does not have detailed information so if you want to get clear information ask to speak with a tech or someone who knows. read more

Called Elite Rooter at 1 p.m. and was told that they would have someone out between 3-5p.m. same day. They sent me a text message to verify and told me that the person would call me 30 minutes before they arrived. No one called, no one showed up. I tried to call the office at 4, but I only got a message machine. I could have hired someone else in this amount of time, and now it's too late to get anyone today. I am very disappointed that they didn't at least just call me. read more

We've used Elite Rooter a few times in couple of years. They are always suggesting things to have done (up sell) they convinced on a hydro clearing. $1200 to clear. I don't know, but they had to be here another time this week, and claimed I needed additional work done.. they were supposed be here again on Friday. I called on Saturday to see if they were coming, and they said Monday. Well, I called a different Plummer and they claimed elite rooter is notorious for these kind of tactics. Said it was an easy clear. If you use them, or use them, see if they try to up sell you on things you don't need. read more

Elite Rooter - Orange - Hydro Drain Clearing - Plumbing Near Me - Fullerton, California

I needed my garbage disposal replaced. Easy job right? No! Mine was old, crusty and corroded!! It was fused together making it so hard to pull off. It had to be cut off, I didn't have that tool so I called the pros lol he did a great job, so far no leaks and my new one is fresh lol I do recommend this company :) read more

Elite Rooter - Orange - Old crusty, fused together garbage disposal that I had to have replaced - Plumbing Near Me - Fullerton, California

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