My husband gifted me a $200, 90-minute massage for Christmas, and I was really looking forward to it. Unfortunately, the experience was disappointing. The massage therapist repeatedly yawned throughout the session, which made it hard to relax. The massage itself did not feel attentive or high quality. The appointment also started late and ended early--what was supposed to be a 90-minute massage lasted closer to 70 minutes. At checkout, I was asked about joining a membership or booking another massage, but given my experience, I chose not to say anything at the time and instead leave this review. I don't want to single out the therapist, but I do feel the overall experience did not match the price or expectations. read more

I had a pinched nerve in my shoulder and couldn't sleep so I needed immediate help and was able to get in the same day and saw Cory who did all the right things to get the shoulder to release and the nerve to calm down. It was a tall order and I'm very happy to be feeling better. read more

We were excited about our couples massage that was on the books for weeks, only for Elements to text us and cancel it SAME DAY 2 hours before the appt. No alternatives provided, no reasons given. Horrendous customer service when we called for an explanation. Don't recommend this place, at least not the Roosevelt location! read more

The massage was soothing and really helped reduce my stress. The therapist was professional and checked in to make sure I was comfortable. The only drawback was that the room lighting was a bit too bright for full relaxation. read more

The massage was relaxing and the therapist was professional. The room had calming music and a nice atmosphere. My only note is that the pressure could have been a bit stronger. Still, I felt refreshed afterward. read more

Massage was good. However, the masseuse was not welcoming and made weird, off putting comments throughout the massage. It made me uncomfortable as a non-male - will not be going back there. read more

I recently got the membership, which allows you to get monthly massages for $100. I have a lot of neck/upper back pain from sitting at my desk all day, and the therapist really got my knots out. Highly recommend this place, and it's right off the link if you don't feel like driving. read more

You know you're in the wrong area when the doors are locked because there is so many homeless people around and it's in a shady neighborhood. So much for relaxing when you walk in to get a massage. And worst of all, this super "woke" place is still requiring you to wear a mask...why would I want to wear a hot, uncomfortable mask when I'm trying to relax and get a massage. I'm not impressed with the location, nor the mask policy here and I will not be back. So my massage itself was decent at best. The massage wasn't great, it seemed like the guy didn't really want to be...he said he opened his schedule that morning because he needed the money. I had asked for mainly my back, shoulders and neck because that's why I came in. He did those spots, but then I was on on my back about half the time and he massaged my arms, which I didn't need to all. Point being, he didn't really listen to my needs. And after the massage usually they wait for you, bring you some water and talk about "problem spots," but I didn't see this guy at all. Less than impressed overall. read more

Very corporate. The whole thing is engineered to get you to sign up for multiple massages. I felt like they were following some protocol from headquarters. The masseuse was okay, but I was not at all convinced of his expertise compared to more established places I've gone to. read more

Great massage place. I go once a month to Courtney who does deeper massages and cupping. Totally recommend! They just did a renovation and everyone seems to love it:) read more

I've never been to massage clinic that you pay for 90 min and they take off 10 min for a "debrief" before and after the massage. Which only took 30 seconds not ten minutes. Additionally, I purchased two one hour massage gift cards. They only had a 90 min available so I booked that. After the massage I was told i would be loosing the additional half hour left over on the gift card because they could not split the gift card. I did not purchase a massage coupon I purchased a gift card. So that was very disappointing, especially in this economy. The massage was about a 3/5. The masseuse needs to use more lotion, it felt like he was ripping my skin from the friction of dry skin. read more

I've been coming here off and on for ten years and they are great! Not only have I consistently had very good massages and sometimes amazing, they just let me cancel on short notice because I am ill. Not to say they will always do that, but it was really surprising. Elements is always where I will book. read more

Nice clean space. Pretty good massage. A bit expensive for the technique. Aroma therapy was a bit overwhelming.

Inconsistent: some of the therapists are great, others are so-so. My favorite therapists always leave! It's also a huge hassle to cancel your wellness membership and my credit card continues to get charged months after I had cancelled my membership in writing. read more

I've had some good massages at Elements Greenlake, Bellevue - especially great with Kayla, and in Lake Oswego. I bought a membership and needed to pause it. Today I learned that I lost the 3 sessions that had already been purchased because I didn't use them within 60 days. I'm really BUMMED! I would hope as a courtesy there could be a reminder of this policy. Yes it is in the membership agreement but it seems that an alert would be a generous, kind and easy practice. read more

This was my first time getting a massage and Chris was so kind and really made me feel comfortable.

Pay for 90 minutes, get maybe 70 minutes, and sometimes ~40 minutes. It's standard that they book you for 90 minutes, but the staff screw around for about 10 minutes on either side of that and only get you an actual massage for maybe 70 minutes. But the latest session was even worse. I had a massage booked for 1:00 PM, and got a call at 12:10 that I was late for my appointment. I checked e-mail and texts, and there was no notification that the time had changed to 12:00. I asked about it at the front desk, and they said I "must have turned off e-mail notifications on my online profile". That's B.S., as I had gotten a previous confirmation 3 weeks earlier, and don't have an "online profile" where I would have (or could have) turned off the notifications. The actual massage was fine, but the booking difficulty is absurd, and the staff are just dismissive if you have an issue. read more

I got an awesome massage today! The location is excellent-it is close to everything. I am so impressed with how they are handling COVID precautions. They text you to confirm you are coming/if you have any symptoms, they check your paperwork and take your temperature before going in. Hand sanitizers everywhere, clean and dirty pen holders, masks required. It was so clean! I love that they have gender neutral bathrooms (which were also spotless), A+++ for being a welcoming and safe space. I received a massage from Rachel today, and I have already booked another appointment. Her communication was awesome, and I could ask her basically anything (I am fairly new to getting massages so it was really nice to just ask what was on my mind). The room was so warm, dark and inviting. During the massage where your face is down, you can have your mask either off or just draped down, and when you go face up, of course it would return to being where it should be (I am writing this in a time of COVID, so). I feel brand new. The front desk was professional and nice. I would HIGHLY recommend. Treat yourself! Thank you Elements for having such wonderful people, and thank you for going above and beyond for accommodating customers safely and comfortably during COVID. read more

scheduling errors tend to be a common theme at this place, and I was no exception. They pushed my schedule back 30 minutes without telling me and refused to let me cancel without me taking on a fee. I guess I will get a massage while being incredibly pissed off. read more

This place is fabulous. Practitioners are careful, masked, and skilled. The desk staff is very helpful. You can book online. I am so grateful they have remained open successfully during the pandemic. The location is clean, and easily accessible. Thank you for existing Elements Massage! read more

I've been an Elements member for years, and upon moving to Seattle I was ecstatic that there was one close to where I was living. Unfortunately this location has been nothing but mistake after mistake. Schedule for one time, and they move you around by 15 minutes with no explanation and then tell you you are mistaken despite having the email showing what time you scheduled. They have told me I am not a "real" member and have to pay non-member prices, then send me on a run-around with other locations to figure out what's wrong with my membership, only for the other locations to tell me it's their mistake and they never should have had me call, this location should have called the others to sort it out internally. It just sounds like this location isn't run well and the receptionists are snarky and insincere when you ask for answers. Scheduling a service here is next to impossible, as they are of course always booked out weeks and weeks. At least the environment is always clean, and most of the therapists have been very good. Overall, I may be better off finding a new massage place, which I hate after having long-standing membership and rapport with this company. read more

I have come to this place for the past year and have had 10+ massages here. However, today I had to give a one star review because I am supposed to have a massage with a new therapist at the scheduled time 4:15pm. I arrived early and then at 4:25pm I was still sitting there waiting for my therapist! I talked to the front desk, and the front desk was just like "ok he is late, but he will give you the whole 50mins massage when he is ready!" First thing: remember although you scheduled a one hour session the actual massage only takes 50mins. As they said, the other 10mins are for you to undress and dress yourself. Clearly we need to pay for our own time in order to undress and dress! Secondly, clearly they don't value their members' time! "We will give you full 50mins" Members waiting there and wasting their own time means nothing to them! In the end: the WORST massage I have ever had! Guess what? I started at 4:30pm but ended promptly at 5:15pm!!!!!!!!!!!!!!! Thus, I canceled my membership! Just wanted to share my experience with everyone here. You make your own decision! read more

The staff was amazing and plenty of parking which was a surprise in the Roosevelt neighborhood. Roger my massage therapist lived up to his deep tissue rating. Slept like a baby that night. read more

We had a lovely first experience and bought the membership to come back. The second session was a big, big disappointment. Massage - actual massage was good, but the massage therapist was hostile to my questions about massages. I was told to "go home and do my own research", and "to stop questioning and enjoy the massage". I came to relax but this hostile encounter only made me more tense. I wish masseur P(xxxx) would give us a heads up that he prefers quiet sessions. Front desk - very rude. They were very dismissive when I raised concerns about the treatment I received. Staff E(xxx)a & T(xxx)y assumed that I had used somebody else's appointment and used that to justify the poor service that I received. I later called to get their name, which they gave and then abruptly hung up. I wish T(xxx)y would refrain from blaming the customer when the booking process itself is vague. Online booking process - needs serious improvement. There are times you will see 1 hour availabilities on the website, but it's actually a 90 minute block on the therapist's calendar. I had to reschedule numerous times over the phone because of that. Also, the online booking process doesn't ask some very important questions (e.g. who's getting the massage) which leads to misunderstandings. I hope this booking service can be overhauled. read more

They refused to give my wife a female masseuse despite my request then refused the refund. Not all women feel safe when vulnerable with a strange man. read more

If not for recent concerns, I would give them 4+ stars. The staff are very professional. It's not a spa experience, but the rooms are quiet and well-maintained if somewhat generic. The three practitioners I've had were all very capable, respectful, and had varied techniques that really helped my back. So why the two stars? 1) Their membership price just went up 12 percent. My salary didn't. 2) They must be horribly understaffed, or over-sold, because it has become impossible to find an appointment for AT LEAST two weeks in advance, and sometimes a month in advance (especially if you have a preferred practitioner). 3) Recently when I actually snagged an appointment with my preferred provider, they called to cancel it - blaming me (instead of their booking system) for signing up for a 60 minute massage during a "90 min slot". (You can't even do this without the booking system showing you the slot.) So then I had to wait even longer to find a new appointment that fit my schedule. 4) When I inquired about the poor availability and whether I should just cancel, I was reminded of their 30 day cancellation policy. After a week of deliberation, they say they're going to hold me to this policy, despite the lack of available appointments. This was the final straw. The membership may seem like a good idea at first, but if you don't want to be locked into a place that never has appointments when you need them, look elsewhere. The staff are nice, professional, and helpful, the "sorry...it's policy!" excuse makes it seem you're just a cash cow for them. Shame on them for charging for a "membership" to a service they can't even deliver. read more

Elements Massage - No appointments for 19 days, and then only at 8:15am - Massage Near Me - Seattle, Washington

(This was the first massage I have ever received) A few years ago I had pretty strong shoulder and neck pain. Probably due to poor posture and drawing/sitting in the same positions for long durations. I had no expectations coming in, but Herman did an amazing job on my shoulders and neck. I got the deep tissue massage and it was honestly the first time I ever felt relief in a long, long time. Herman was very knowledgeable in the field and he was very communicative about what he was doing. The transparency he has is wonderful. And I look forward to going again! read more

Just had my first massage there. Everyone was super friendly and professional. My therapist Mason was wonderful! Definitely recommend! read more

Definitely time for an update review for this place. They have a new location folks and it's so much better than the old location in Greenlake. This location is much larger and has a parking lot too, woo-hoo! I saw Tina for this massage and hands down she is awesome. Seriously. It just so happened I woke up having some sciatica pain in my low back//butt area and I booked a massage for the next day. Tina worked that area and I feel like brand new again. I highly recommend this place to any and all who enjoy getting a massage. read more

The massage therapists are always great here. They are friendly, engaged, and do a great job every time. The place is always clean and they take the needed precautions to make me feel COVID safe. As others have mentioned, their website and availability of therapists is terrible. The website is so incredibly slow. It's poorly designed and not very intuitive. You can't even log on until your pick your home location. I generally need to book 6 weeks out to find an available therapist. Not sure if that's the website being a jerk or there really is that limited availability. Lastly, the therapists cancel. A lot. We never know why but it's happened several times to me and people I know who go there. So if you are ok working with a poor website and waiting a long time for a good therapist, Elements will do just fine. read more

I did not get a massage, but I was charged for one although I called hours before my appointment and left a message explaining that I had been mistakenly scheduled to work. I'm a hospital nurse. I then got a call at my appointment time asking where I was. I was told I would be charged for my massage. If they had their act together, they would have at least given me enough notice that I could have a friend or family member get a massage. I'm disappointed with the bad customer service, and I'm out $110. read more

Overall a 2 star experience at Elements. I had purchased a 90 minute massage for my partner for their birthday and they had booked a 60 minute full body massage and had 30 minutes remaining. They called and elements said they could transfer the remaining 30 minutes to me. I went in and they had said the booking was changed and that Chris would see me. The massage started late and ended early. I had asked to focus on my lower back and he spent most of the time on my upper back. Ultimately a good massage but on exiting they told me that they couldn't apply the other 30 minutes to my massage so I payed full price. Chris was great but unfortunate that they told my partner they could transfer the massage but actually couldn't because of their systems. Please fix your system or tell people honestly that you cannot transfer to someone else. Ended up spending over $100 and my partner needs to go back and use the other 30 minutes still. read more

The individual therapists here are fine, but this particular Elements location is not a well-run business. After I got a couple massages here, my wife bought me a gift card. Twice now I've booked an appointment and they either forgot or just booked over me, and gave preference to the customer they booked over me, no apology. After some arm-twisting they agreed to refund my wife for the gift card. read more

Amazing... I'll definitely be back for another massage with Suki. The bf bought me a LivingSocial gift for Valentine's Day and it was super great. It was for an 80-minute massage, but I really think the 55-minute would've been sufficient. I won't lie. I was a little hesitant about checking this place out because it's a chain, but I was very pleasantly surprised. Pros: - Clean and simple lobby - Bottled water for clients to take to go - Heated beds - Excellent customer service - Deep tissue expertise - Suki; she was super great! She really honed in on my sore spots and recommended a few stretches afterwards. - I felt immediately relaxed afterwards, and this rarely happens. Cons: - For me, I wasn't a fan of the head massage, but some people might enjoy it. I'll ask to exclude this part next time. - Parking was very difficult... there are only like three spots in their tiny parking lot, so just try for street parking instead. I am already looking forward to my next massage! read more

I have received several excellent massages here, and 1 bad one that made my back hurt for a week straight! Now that I've found a provider who is AMAZING - I will stick with her! Positives: Free parking lot (very small) Reception offers water every single appointment So far only been late once, and the one time they were running late it was only by 5 minutes, my massage was not shortened because of it Professional masseuses Negative: The 1 bad massage that left me in pain for a week Receptionists chat with each other loudly and unprofessionally, sometimes complaining about providers or other staff read more

I really like it here and have had a membership for some time. The hour is not an hour (more like 50 mins) so just good to know. Pluses: Anders is amazing - I have chronic neck pain and he finds it and slays it each visit Jeanie (sp?)- I took my mom with sciatic pain to see here when she was visiting from out of town. Jeanie worked on her sciatic nerve and my mom is convinced this changed her life from debilitating pain to a livable thing. Wow. One drawback:They hand out small, disposable plastic water bottles if you want after a massage. Please do not contribute to our single use plastic problem, maybe sell an "Elements" branded BPA-free reusable water bottle or include in each new membership such to help clients hydrate. The chocolates, however, rock! read more

I've been here twice and each visit has been amazing! Their health and safety protocols are top notch. Very clean facility, efficient process, and friendly staff. The deep tissue massage was a 5/5. I felt like a new person! I even signed up for the monthly membership. Love this place! read more

I've been.on a cash diet post-Christmas/New Year...so I figured this would be the best time to put a $52 for 80 min massage deal that from a daily deal site to use. After several calls (the first 2-3 times, noone picked up..so I had to keep leaving voicemails), I was set up an appoitnment for the 80 min deep tissue massage. The place is clean. It's not an upscale spa but more like a functional, reasonable place to get a decent massage. The massage was ok. It was relaxing (and I kept drifting in and out of sleep) but not as deep as I had hoped. My male mssage therapist was definitely very polite and courteous and didn't make me feel awkward being unclothed under the sheets like a few experiences I had at other places with a male therapist. Also, make sure you check/know the price you need to pay. It seems there are many pricing structures at this place (deal sites, membership, full-price, etc) as they quoted me 3 different prices (the first 2 prices were wrong, so I had to ask them to redo the charges again before they finally got it right the 3rd time). read more

Visited on a Groupon and it was the best 90 mins of my weekend. So relaxing that I almost fell asleep on the massage table! John S was my masseuse and he made me feel comfortable immediately. Not gonna lie, after the whole Massage Envy scandal, I was a bit nervous to visit a chain massage center, but Elements was great. Very professional receptionists and masseuses work here. John started off by asking where to concentrate the massage and I requested my shoulders/upper back. He did a wonderful job there as well as on my lower body where I'm usually quite ticklish. But his techniques made it so I wasn't ticklish at all and that made the massage more enjoyable. Highly recommend John S! Also the online booking system makes it easy to schedule an appt! read more

I left a review indicating that my first massage wasn't exactly what I had hoped for; I'm giving high marks here for the way they handled it! They have been extremely professional and courteous in communication with me. This, in conjunction with their easy location (free parking! In Greenlake!) and clean, beautiful studio makes me give a positive review even if the first experience I had wasn't perfect -- we're all human, after all! read more