Unfortunately, my experience at Holy Tacos in Grand Prairie was extremely disappointing. When I…read morewalked in, there were about seven people waiting for their orders, which I initially took as a good sign. I ordered the quesabirria tacos, along with steak, chicken, and pastor tacos, and waited patiently.
Everyone who was there before me received their food, ate, and left while I continued waiting. Several delivery drivers also came in and picked up orders while I was still waiting. At that point, I had been waiting quite a while, but I was still trying to be patient.
At one point, a staff member asked if I had ordered. I told her yes, gave her my name, and explained that I had been waiting. She simply said, "Okay," but unfortunately never checked on my order. Eventually, I had been waiting close to an hour, so I went back up and asked about it.
One of the employees then grabbed food that had apparently been sitting there since shortly after I ordered. It was cold and clearly had been sitting out for quite some time. I pointed this out, and the staff debated whether they should remake the order. They ultimately decided to remake it, which I appreciated in theory, but unfortunately, the replacement food was just as disappointing.
The chicken was old and dry, the beef was tough, and the pastor was rubbery and practically tasteless. After waiting nearly an hour, I expected much better quality and service.
**Food: 1/5 **
**Service: 1/5 **
**Ambiance: 1/5 **
I'm always willing to give a restaurant the benefit of the doubt, especially when they're busy, but this experience was far beyond a normal wait time. The biggest issue wasn't just the wait, it was the lack of communication and the poor quality of the food after waiting so long.
Unfortunately, I may be waiting a while before deciding to give Holy Tacos another chance.