They're incredibly fast, helpful, and the food was tasty! I've been happy every time I've gone here. Because of the service, I'll be coming back for more. I recommend the double chicken tostada bowl. read more

Chicken here is pretty damn tasty and seems to be a hell of a lot healthier than KFC or Popeyes Chicken. We like to drive through and a lot of the time get the 10 piece chicken only. We take it home and heat it up for dinner with a bag salad and voila, we have a nice healthy dinner. The chicken is cooked with citrus and flame broiled with some herbs and spices that help create a great flavor profile. The staff at this location are fantastic and they extend a discount to us seniors. We have enjoyed their sides before and they also make some gosh darn good burritos. Add salsa and chips and you have an E ticket to Flavortown. Good food, good service, easy access, equals 5 stars in my book. read more

I don't understand the bad reviews because I've always had a positive experience here. The chicken is always tasty and hot. The service is pretty friendly, but I don't need them to be super happy or something. Just give me my food and there won't be a problem. The drive thru is quick and on point to me. read more

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To Olivia R who responded to my review. Thank you for your response. I did call your store complaint line and spoke with someone who took down the details and have promised to have someone call me back. It is very disturbing that this location had no probs in the past with my EBT card at the drive thru and now this. I am disabled ave elderly. So this is not good news for the Elder Abuse Assn and the American Disabilities Assn. More disturbing is the 2 star review this location has already. read more

I don't understand how you can have terrible service & incomplete orders every single time. The last few times the girls in the drive thru have had the absolute worst attitude & it's like a burden for them to take your order. They also forget items & it's a shame management has not done a better job at managing these employees. read more

Service below standard- rude employees Would not return ever again Definitely list me and family as customers read more

Mariah was super helpful and assisted me on my order just fine. Even tho there was a rude customer prior to me she kept her professionalism.

Rosie a good leader brilliant in her ways! She was awesome when it comes to customer service. She understands the needs and wants of their clients. Grilled chicken juicy, flavorful and smoky taste. And of course the place is like a home you will feel it yourself. read more

I ordered the double chicken avocado bowl and they forgot my avocados. I also found a huge chunk of super salty rice. My horchata drink was very watered down it honestly tasted like they barely put any and just filled the rest up with water. I usually have a good experience at this location but today I was very disappointed. read more

El Pollo Loco - Double Chicken Avocado bowl - Fast Food Near Me - Temecula, California

While I enjoy this place and have visited since I was young. I feel like their prices are a little much for what you receive. I have ordered sides of Mexican street corn multiple occasions, it's almost 4$! I think I should get a full bowl for $4, but as you can see it's like a mini side. I also got the USDA steak tacos & street tacos, which is always good no complaints. However on DoorDash I would not say it's worth 15$ (12$ in app) On DoorDash it's 5$. However i I got a refund from DoorDash last time I ordered this and had the exact same amount. read more

El Pollo Loco - Fast Food Near Me - Temecula, California

(Edit: as commented below I did submit a review to corporate and requested a contact back by phone call, still waiting however at this point I doubt they will call. If corporate doesn't care... this is the last time eating here) Sigh... you're on the way home from work stuck in traffic and your wife is hurting from going to the doctors. What does a husband do? Well a packed house and you want to take care of everyone fast, get some thing quick on the way. So much bad fast food out there and a feeling in my gut said get some tacos. But I pull in to el polo loco. Wife wanted one thing... soup. That was it. Traffic is hell and there is a huge line of cars behind me and I don't want to be that one guy so I get my order, they say have a good day and I drive off doing a quick look. At the moment I think I see the soup. Wow... 7$ for this?!? It's so small, but I look at the recipe and just shrug. It's on there, maybe just less than I thought it would be. Finally get home and I pull out what I think is the soup. It's wrapped in a bag so I couldn't see it clearly. NO SOUP, just gravy. So no soup no sauces, just dry chicken and the sides. Thanks el polo loco. You had one job to do. Don't worry I paid way too much to Uber eat deliver Raman to my house as I didn't want to drive all the way back to the store in horrible traffic on a Friday. read more

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Placed an order through door dash. The food was subpar. Tostadas were smaller than usual and the contents were bleak. Both salads missing sour cream, avocado and the extra chicken. Unfortunately our only other option is the one over by the mall and that ones isn't any better. As for Door Dash we placed our order at 5:10pm and it took until 6:30pm to receive our order which by the way the driver couldn't find our house. I put specific directions to use Google Maps as Apple Maps for whatever reason takes everyone a street over. At any rate, this 1 star review is for the food not the delivery. read more

Worst service ever! the lady taking my order inside the restaurant was so rude! and the chicken was HORRIBLE! won't ever go back to El Pollo Loco! Good luck LOSERS! read more

For this location on Temecula Parkway.. This El Pollo Loco is Great!!! Let me explain why... First- They have a Great General Manager... Rosie!!!! She is nice and wants to make sure that the customer is satisfied . Rosie always makes sure the food is Fresh & Hot. Her beautiful attitude trickles on down to the other employees. My name is Rhonda & My Mother Rachel, come here to this location all the time. Because of Rosie's Professionalism & Niceness. Keep doing such a great Job... we love ya read more

I would give them zero stars if they let me. I ordered 2 chipotle avocado chicken burritos, which cost a $21.17. The burritos had more salad stuff in them and very little chicken. The also didn't have any chipotle sauce in them. I would've taken them back, but we were a few miles down the road. For the amount the burritos cost, there should be more chicken in them. Also, when ordering any sauce-type items, ensure they put them in. read more

Rosie was excellent with her recommendation for my catering order. Simple and cost effective. Order was ready as promised. Love Pollo Loco chicken! Thank you Rosie for your help! read more

Discovered the crunch tacos. They were on fire. The chicken was juicy and the tacos were still crunchy by the time I finally ate them. Service was fast and good. I went through the drive thru so no ambiance to report. read more

This location is horrible... every time I order takeout from here there is something wrong! I always order my tostada salad with no lettuce and double chicken. This time I couldn't order it with no lettuce through door dash and I ordered double chicken. I barely got any chicken and the tostada shell is half the size from the last time I had it a couple of weeks ago and the bowl was full of lettuce barely any rice and beans and I definitely did not get the extra chicken I ordered!! I am pist! Door dash took way over an hour when I live right down the street from el pollo loco. read more

Everything SUCKED! we had family over and wanted to give them a nice meal. Nope! The chicken was all burned, the rice was dry, I asked for corn but was given a second Mac and cheese, which was way way salty. The beans were whole beans, didn't expect that. Was expecting refried beans. But the beans were undercooked and needed a lot of salt. I asked for both flour and corn tortillas and got only flour. Also asked for mixed meat for the extra $3 and didn't receive mixed read more

Ordered two piece with rice and beans and pollo bowl with corn. The rice was old, very hard and crunchy. The chicken was dry. Manager was rude when we let her know. Not a good experience. Will not come back. read more

Usually pretty good, but today I got a *chipotle chicken* guacamole burrito realized there was no spice because there was no chicken. Basically served me a bean and cabbage guacamole burrito. What a waste of 10 bucks. The shredded chicken taco was good at least. Doesn't change the fact I feel scammed out of my dinner. read more

Hmm, i never thought I'd be reviewing an El Pollo Loco but they had a new menu item called Birria Tacos. We came by today to give them a try. I also ordered a bowl that came with beans, mild sauce, rice and chicken not sure what it was called. Our food was ordered and got to us in a timely manner. Now I have had authentic birria tacos before from local Mexican restaurants so I'm not going to compare them to that because I know this is a fast food establishment. I did think it was cool that they added this to the menu. The birria meal comes with chips, two tacos and consomé. As far as the tacos go they were so hard! I bit into it and it was so hard I was worried it would of chipped my tooth. The meat was also burnt on the ends. The consomé was okay to me. It had a salsa flavor to it, wasn't bad. My son didn't really enjoy his bowl. They didn't let all the juice from the beans drain before they just scooped it into the bowl so the rice was drenched it bean juice.. ew. It had a couple small pieces of chicken on top. In total I paid $41.80 for everything. I'm not extremely happy hence why I'm writing this review but I'm not really sure what to expect from el pollo loco as I don't come much. $11 for the birria taco meal that comes with the drink two tacos and the consomé. Overall, my experience here was ok. I guess if you are coming for the tacos it's alright. If you can't get the authentic birria tacos these are just alright. The manager was nice and helpful. The other employees seem to dismiss you or they don't pay you much attention. read more

Had dinner here tonight and went through the drive through. My drink was wrong (and overflowing and spilling out of the cup, through the lid, and all down the sides) my chicken was raw, and half of my order was missing from my meal. My mom's burrito was cold as if it had been sitting in a fridge all day, and our salsa lids all came flying off and spilt all over the bag. I had one bite of my bowl and the rest went into the trash so I wouldn't get sick from eating raw chicken. There was such small shreds of chicken I'm not even sure how they could undercook that at all. read more

The service is always great! Juan and his Crew always have a great environment to eat In. Very clean and the food is always great.

Got some chicken for my kids , glad I checked it first cause it's raw ! I don't know why I even bother to order from pollo loco , they are just not getting better! read more

El Pollo Loco - Eww - Fast Food Near Me - Temecula, California

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Honestly this is one of the best el pollo locos I have been to. Close to pechanga and the general location of this restaurant is near other fast food joints and mainstream businesses. The manager here is very friendly and made some great suggestions with ordering for two people. The chicken is piping hot and the sides are so well portioned (I've never seen a neater scoop of mashed potato and gravy) on the combination plate that it looks straight out of an advertisement. Pricing is about the same as any other el pollo loco, so expect to pay about $6 for a two piece combo with two small sides. I only wanted to review this joint because of how ridiculously good the food looks and the staff actually seems to care about their jobs. Much different than oc and LA stores, props to this place for hiring the right people. read more

They use left over chicken in there burritos, every time I go my burritos have bones in them! My kids could have choked!

We passed by drive thru, when we got home we discovered the order was wrong we didn't received the sides we order and the chicken was very ... very well done. It was dried and even hard to eat, it seems like it was on the grill for a long time... not even my dog wanted to eat it... we won't go back again read more

We ordered the 12 piece chicken meal with 3 large sides. The chicken was very dry, so half of it couldn't be eaten. The sides were fine, maybe a little less juice in the beans would be better. read more

If you use an EBT card good luck getting it to work here even though it is covered. So then they end up making you pay cash. Your EBT card will not work here at least 25% of the time. I just had to pay $45 that I did not have. read more

This is a clean & quality fast food joint, specializing in grilled chicken. I've been frequenting Pollo Loco for 20+ years since getting introduced to them in LA. I've never tired of their fresh taste and quality sides. One note that I always adhere to is to ask for my chicken "Well done" or "bien hecho". This requires an extra 5 minutes cooking, but worth waiting for! I'd return for more grilled chicken. read more

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Forget salsa every time I drive thru. Always double check from now on. Almost feels intentional at this point

So good. This particular location is hard to get in and out of and seems to be constantly training but the food comes out right so who cares. I love El Pollo Loco and especially recommend the avocado salsa. Aye!! read more

I come here about twice a week for lunch as it is close to my work and after my disappointing and lackluster lunch today, I decided to turn to Yelp. The 2 stars that I left were for the staff as they are always hustling and the chicken which is consistently pretty good and predictable. My salad today was horrible with wilted and brown lettuce and brown avocado. It looked quite unappetizing and if I had eaten in the restaurant, I would have sent it back. I always use the drive thru at this location and frequently the voice box is broken which backs up the line into an unforgiving parking lot. Step it up EPL! These are management and oversight issues. read more

El Pollo Loco - Gross brown lettuce - Fast Food Near Me - Temecula, California

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Once again the wife decides she wants me to try it one more time EL polio loco what a let down ordered their fancy burrito it had no avocado had very little chicken had no beans had no sour cream and my salad supposed to be doubled chicken again no avocado no sour cream very little dried up chicken definatly not double chicken and the employers were in such a hurry to get the place closed down at 8:30 they could care less about the customers and their orders. Also out of chips and guacamole really ya sold out? NOT EVEN FOLLOWING WHAT THE MENU SAYS YA GET!!! read more

El Pollo Loco - Fast Food Near Me - Temecula, California

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Every time I go into store to eat. It is so Dirty. Floors, tables, and trash cans. I've walked out 75% of the time.

If I could leave negative stars I would. This is absolutely the worst EPL in Southern California. Went thru drive thru and got home to eat. No salad dressing. No tortillas No salsa. A complete waste of money. We are done patronizing this location. read more

Well this location is probably the flagship of how NOT to operate an EPL location. I moved back to this area after several years away from a lot of fast food places. EPL had previously been one of my favorite places. So ,in Sept., I was eager to go back. If I tell you that a drive-thru can screw up an order...well, that sure does happen. I ordered 2 large Chicken Tortilla Soups & a drink that was shown on the drive thru menu. I was told that drink is no longer available. I said, "Well, why not remove it from the menu?" (a 5 minute job). I go to the window & I asked the guy, "Are the little extras in the baggies that go with the soup?" He said, "We don't do that anymore." Holy moly---2 cents worth of cheese & a few tortilla strips--& that's gone? Gee. So I went home & told my family about that; my daughter said, "No that's not right--they still have the extras." I called & told the manager that I was disappointed & why did the guy lie about such a silly thing?" She did not offer any apology or even to "make it right." Well, because my daughter & granddaughter like to stop at that location (it's the closest one) I decided to get a gift card for my granddaughter. It was a $15 card, I did it online...I got a confirmation & still have the info on my phone & the e-mail. THAT WAS ON NOV 1. Around Nov 3, she went to redeem the gift card. She was told that they couldn't honor it. She then parked & went INTO the place to talk to THAT manager. No matter what we did...codes, screenshots of the gift card, my text to my granddaughter's phone...NOTHING worked. In between the 2 events I've just described, there were others. Wrong order, paid for a double chicken tostada & got a regular, etc. You get the idea. So, I also started telling the guy to SHOW me the ORDER before handing it to me. But I still wanted my granddaughter to have that stupid gift card. I called EPL customer service (more like customer circus) & explained the whole thing. The lady offered to send me an actual GIFT CARD in the mail. I agreed since it seemed to be the best option. A week went by, ten days, 14 days, 3 weeks...NO CARD. At the 10 day mark, I called again to ask where the card was. Now this new person says they will ESCALATE the problem. WOW! Escalate to what, I wondered...from the sub sub basement of "I don't care land" to the vault of "up yours?" I called several more times & etch time I asked for a District or Regional Manager to contact me. By the way they never even offered me my money back. If I did not initiate contact each time, no one would ever have called. I also wrote to them ONLINE. I called their corporate headquarters. I then told the "I'm escalating it" person that I now expected a gift card for twice the amount. I also promised that if no one called me by December 3, I'd write my review on YELP. But on Tuesday I had gone to Temecula & since that location is the LAST decent fast food place before heading 29 miles to my home, my daughter asked if I would pick up two double chicken side salads with Cilantro lite dressing. I couldn't seem to get that dressing choice by doing it online, so I went into the lobby and placed the order. I wanted to get the points so I asked the person who was kinda sorta working if all I had to do was enter that barcode or scan it? Her reply? "How would I know, I only work here." This was accompanied by a good long eye roll. I couldn't resist: I said, "You work here so you should know. Why not scurry over to someone else and ask." She shrugged her weary 19 year old shoulders, took my money & said "here ya; go," & went back to the nothing she she was doing before I walked in. Today I called corporate again. I'm a glutton for punishment but I did it because I wanted to see how far a poorly run organization will go to ignore the people who are their very existence. Happily, this guy promised me he was going to...are you ready? REALLY READY? Yes, that's right ESCALATE IT! I asked if the regional non-manager types ever audit their locations by "shopping." Yes, we do. If that were true, then the District guy for this dump must be secretly working for KFC, BK or McD. That location needs - NEEDS - an overhaul. It probably, if the truth be told, needs to interview for a new District guy. I wish I could say that this long review is all there was, but it wasn't. Sometimes, one of that crack team of "associates" feels the lobby needs to be "closed" to anyone coming in. WOW again! So, as promised today is Friday & this is the review. In the next few days, as time permits, I will review this miserable place on other platforms. I chose YELP first because it has to printed as preached, so to speak. When you don't get your money's worth, get LOUD, get adamant. I have to go to that area on 12/6. I WILL be there AGAIN! BWHAHAHA (evil laugh) read more

Over 30 minutes later for the food than the promised time to have the order wrong and missing items.

I placed an online order for inside pick-up at 8:00 pm on10/22, I arrived to find the restaurant doors closed with a handwritten sign that said, "Lobby closed, drive-thru only." The drive-thru line being very long I called the restaurant seeing if they could do curbside pick-up, the girl who answered the phone told me they were short staffed and closed the doors as a result. I was told it would still be just as fast getting my food that was already done (probably by now getting cold), in the now even longer line. I asked her for her name and the managers but was only met with a lovely "click". So ya, not my favorite time tonight. read more