Over 30 minutes later for the food than the promised time to have the order wrong and missing items.

I placed an online order for inside pick-up at 8:00 pm on10/22, I arrived to find the restaurant doors closed with a handwritten sign that said, "Lobby closed, drive-thru only." The drive-thru line being very long I called the restaurant seeing if they could do curbside pick-up, the girl who answered the phone told me they were short staffed and closed the doors as a result. I was told it would still be just as fast getting my food that was already done (probably by now getting cold), in the now even longer line. I asked her for her name and the managers but was only met with a lovely "click". So ya, not my favorite time tonight. read more

Meet Monica from El Pollo Loco on temecula parkway! Say Hi to her next time you are there !! Today I was stressed with a full schedule. Got in line , ordered food for the girls back at the office and got up to pay, only to realize I left my wallet at the office. Their Apple Pay was not working and when my friend at the office called with cc# , that didn't work either !! She was patient, understanding and BAM.... paid for our meal with her CC ! What!!? Who does that!?! I came back to settle up, gave her a $ Christmas thank you and she even "tried" to graciously refuse ! This one is a keeper El Pollo Loco...a keeper !!! And what a cutie too!! Thank you Monica!! read more

El Pollo Loco - Fast Food Near Me - Temecula, California

Just don't go. We went through the drive-thru on Wednesday night get up to the window no chicken except for legs and thighs so we compromised and we got some salads and four shrimp tacos the shrimp was so hard it was almost brittle you could not even chew it it had been cooked at least two or three days it was the worst thing I have ever had there. And why would they be out of chicken at 5:30 on a Wednesday night? Someone needs to do some serious checking into this management at that establishment. They don't need to contact me for free food or anything I don't want it it used to be you could count on them for nice hot fresh chicken which I guess I would have had another half hour but it should have been ready for the 5:30 dinner crowd. read more

Well I got double charged by a teenager at the drive through then got food poisoning the same day. On top of that my brother went a week before and he did not get all the items he ordered definitely do not suggest this location. read more

Great service and good food, can't go wrong with the prices too. 10.88 for 2 pollo bowl combos with a drink, especially with everything going up everywhere these's days . read more

We ordered family feast but they didn't include tortillas or napkins. The worker was also rude overall. Might not come avajn

This is the closest one to me so it's the one I normally go too, but maybe I should be done. This place kills me. You pay extra for everything and I can't even begin to tell you how many times stuff is missing. I came on Feb 4 and ordered dinner. Of course I didn't check, my bad, but stuff was missing. Of course it had to be my food. Anyways, I called and talked to the manager on duty and she told me to come back within the next 2 weeks and they would replace my meal. She took my info, including my receipt info, so I threw it away. Today I went back for my food and of course they couldn't find my info and didn't know what I was talking about. But the attitude.....you would think I was trying to steal a million bucks! I don't know how clearer I could be with her, but they wouldn't even tell me the managers name. I think I'm done with this place. Done! Update: I contacted guest services, told them what happened and guess what.....nothing. Nothing was done. The lady who took my complaint didn't even apologize. She said someone would follow up with me but that hasn't happened either. read more

I thought it was just bad service when o was there on Wednesday night when I asked for extra salsa and the pony tailed girl said" it's in the bag" and slammed the window in my face. Then when I realized my order was wrong I had to knock on the window to get anyone's attention. Then some other young girl just stared at me blankley until somebody told her to Just fix it. Until today ...two days later we're ordered at work and the tamales are so hard you could knock them on the table and they were hard as a rock ! This el pollo sucks! And I have never given a bad review ever read more

I always have issues with this place. Last time they forgot my salad dressing, time before there was hair in my food. I started driving further to buy from another one which I don't have these types of problems. I was on my way home and thought I'd try them to see if they've have got any better. I tried to order a family meal and they refused to change the sides to anything other than rice and beans. This is the only one out of the three El Pollo Locos that have this policy. Last time I will be going here. read more

Not really impressed with this location. Employees seem impatient if you ask questions about what comes on certain items. Food was disappointing as well. I would jot come to this location again. There are so many better locations than this one; this one is like the red-headed step child of El Pollo Locos. read more

El Pollo Loco - Shrimp quesadilla. Where the CHEESE at?! - Fast Food Near Me - Temecula, California

VERY UPSET WITH THIS EL POLLO LOCO I ordered a double chicken avocado salad. As I was eating it I found a HERSHEY'S KISSES FOIL WRAPPER INSIDE OF MY SALAD!! WHAT IF I INGESTED THIS WRAPPER IT HAD THE HERSHEYS KISSES PAPER ON IT AND ALL! SO I called in and asked to speak to a manager, and I spoke to a manager named Rosy. This was about 15-20min after I went through the drive thru. As I was explain my situation to her, I heard other employees laughing in the background as if something was funny. The manager was coming up with excuses that it could've been foil from their tortillas. But it had the HERSHEYS kisses paper little tassel on it! EITHER WAY THERE SHOULD NOT BE FOIL IN MY SALAD. The manager was not very professional and did not even offer a refund or anything I barely even got a discount . Very upset Will not return read more

El Pollo Loco - This was in my salad!!!!!!!!!!!! - Fast Food Near Me - Temecula, California

Went here on Monday. First time at this restaurant or the area Picked up my family meal restaurant was clean. Well stocked lady running the show was Maggie she was prompt and very courteous. Made sure she repeated my order back. Plenty of of sauces for my sides cutlery and napkins didn't need to ask. Food was delicious and chicken was moist and hot and when you get great service food tastes just as good. Thanks Maggie will come back soon! read more

We went and got the $25 family meal with 12 piece chicken yesterday. The chicken was almost okay. We asked for extra crispy and it was not at all. The rice was undercooked and bland. The biggest joke of that meal was the citrus avocado salad. Feel free to check out the picture I uploaded. It looked like the staff gave us the remains of a bag of salad with 3 slices of avocado and a few orange segments. After a disappointing meal I have to say the churros were slightly redeeming. We also ordered the oreo frosty with double oreos. The cookies were soft and stale, so we suggest saving a couple of bucks and heading to the dairy queen down the road. read more

El Pollo Loco - Picture vs. the real thing - Fast Food Near Me - Temecula, California

I love El Pollo and hate seeing all the negative reviews here about incorrect food items, but after last night I get it. I got a regular Pollo Bowl and after I got home I opened it up to find no chicken. Literally a bowl of rice and beans. I love the food but this is just silly. It was too late to go back, so I just ate it anyways. It seems they have an issue with this because I have seen a lot of reviews complaining about incorrect stuff here. I hope the management gets this taken care of for everything else there is great!!! Update...happened again. As I am writing this, my husband is on his way back to the store bc they forgot part of our order. So irritating. I guess the issue is we keep going back. Really wish they would take the time and get the food orders correct. read more

8 PIECE MEAL Enjoy 8 delicious pieces of our signature fire-grilled chicken and your choice of 2 large sides, warm tortillas and fresh salsa with 3-4 of your favorite people. Choose leg & thigh or mixed chicken. I am actually a big fan of this Joint, but to day not so much - $28.00 for an 8 piece meal is just not worth it. The chicken pieces are small and the sides are smaller as well. Something has changed, its fair from a value. We used to get 2 meals out of it - no way with what we received today! read more

Stopped to pick up dinner last week. Big mistake. Chicken was dried out and very hard like it had been cooking for a long time. I would not recommend this Pollo Loco . read more

This location is extremely average at best. I frequent El pollo loco all the time by my job. The food and service are typically better at the San Diego locations I have been to. The burritos and portion sizes here seem smaller in comparison, the service is not as good, and the avocado salsa here is watered down to save money. El pollo loco is always tasty, but this location has found a way to bring it below average. read more

I have come to this el pollo loco twice and ordered the same thing both times. The "Double Chicken Avocado Salad - 5 Under 500 Calories -Savor gourmet greens topped with a double portion of our chopped chicken breast, hand-sliced avocado, cotija crumbles, sweet corn, house-made pico de gallo, cool sour cream and cilantro. It's low in calories, not in flavor." The first time i was given guacamole instead of sliced avocado and for me the thought of having mashed up avocado in my salad ruined it for me. Tonight i decided to give it a second shot and was give cabbage rather than lettuce and beans. I dont eat beans. Therefore i didnt even get to eat my dinner. Needless to say i am very disappointed with what i was given and definitely will not be returning. read more

El Pollo Loco - Fast Food Near Me - Temecula, California

Fantastic customer service and the food was fresh and delicious. We ordered chicken meals with sides and everything was better than expected. read more

This is their southwest BACON salad. Where's the bacon. I know this is a fast food joint but come on!! If bacon is in the name there better be some bacon read more

El Pollo Loco - This is the southwestern BACON salad. Where's the bacon?! I know this is a fast food joint but come on!! It's in the name!! - Fast Food Near Me - Temecula, California

We are frequent customers of Pollo Loco and have been for years but after finding a 3 inch piece of metal in my burrito I will never return!! This is BEYOND poor quality control! How negligent do you have to be to miss this when you're building a burrito?? ZERO STARS!!! read more

El Pollo Loco - Fast Food Near Me - Temecula, California

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This is usually my go-to El Pollo Loco in the area between the two locations in Temecula. They are very prompt when going through the drive thru. And I've never had an issue food quality wise. The reason for the low rating is because I placed an order through their app for pickup and when my husband went to pick it up he had to wait longer than several people who ordered after he arrived. According to the app I placed my order at 7:37pm and he didn't receive his food until 8:15pm. I thought by ordering ahead it would've saved time by just walking in and walking out. Apparently, there's really no advantage to ordering ahead of time. read more

What a complete disappointment once again, shoe leather, over cooked, dry, tasteless 40 dollar meal! Last time, what happened to the EPL? At least the nice young lady at the window was pleasant, but the food ended up in the trash. read more

This location its really bad i ask for juicy chicken and i get burn and dry chicken, my coleslaw was gross i have to throw away wen i ask for extra salsa just give me 2 what a bummer i neverd going back to this location read more

So, I'm not sure if it is Temecula only, but you can be guaranteed that your drive through order will be wrong when you get home. El Pollo lives up to the reputation. I ordered a 13 piece mixed and two large mashed potatoes with gravy. Got home and no gravy. It would have been a total of five items in the bag. There were only three. For every restaurant except Chic-Fil-A, you need to check your order before you drive off. They will not do it for you. read more

This pollo loco location is clean and clear and they attended to my attention right away, the employees were polite and attentive. However, they did mess up on my order. I made an online order over their phone app process and I figured I had about 10-15 min to spare so I took my time to get to this location. When I got there the food was still not ready. The cashier assured me that they are still working on it and that it will out soon. Unfortunately, this was not the case, 5 families that ordered all got their food ahead of me. I spoke to the cashier and he spoke to the cook and they seemed confused and apologized and said they will make it right away. Other than that I can't complain this is why I can't give a 5 star rating. read more

Nice place, good chicken, but no forks,plates or napkins For my order, Next time I will double check before to get to my hotel, have to use my old fashion fingers, read more

This is my go to spot if all else fails. When in doubt, go to El Pollo Loco. Not too far away from my house, whenever the struggle gets real and there's a rumbly in my tummy this is the spot that meets my hunger needs. I get the same thing every time I go. Am I the only person who does this? You can't go wrong with the cheese quesadilla, a side order of small mac and cheese and small side order of mashed potatoes and gravy. It hasn't let me down thus far which is the reason I'm giving them 5 stars. I don't usually eat fast food but when I do, I prefer el pollo loco. Stay hungry my friends. Btw I get all of this under 6 bucks which I think is a steal. I will continue to come here when the hunger struggle gets real. read more

amazing customer service, this place never fails to deliver, such amazing food, such amazing people, and best of all this is the best location! read more

Just got done reading alot of these reviews and wondered why Corporate isn't taking notice and doing something about it... I am a regular customer but yesterday during my visit I was SO disgusted! The so called manager Rueben has a real attitude with NO customer service skills at all! I witnessed 2 customers wiping their own dirty tables (shameful) and the floor needed a good sweep and mop it was sticky and needed a good clean! They were not that busy so there is NO excuse for how dirty this restaurant was... Something seriously needs to be done if they wish to remain in business! read more

We ordered food to go from the drive through last night and when I opened my to go container with my combination of chicken and rice and beans, there were little black knat like bugs flying around and stuck to my chicken. Needless to say we both lost our appetite and after calling was told they couldn't even offer a refund without us being present with the credit card and of course no one felt like driving back at that time. I think most upsetting is whatever was on my food is obviously a health issue and I hope they're taking care of this. read more

great chicken but the churros are really greasy & no sugar

The place is clean, friend staff and the food was great. I just finished eating some enchiladas and I was quite happy how well done it was served. Avocado, sour cream, chicken, cotija cheese, topped on a salsa verde, complemented by some rice and beans. My tummy feels good! I give a 5 stars and two dumbs up! Thank you! read more

The take out is terrible most of the time the forget about of items or other things you order, in my case I always order there soup and they always forget the additional ingredient, tonight again they didn't put the cheese, cilantro or chips that come in addition with the soup when I called in the maneuver Julie said where complimentary items and only could give me 10% next time. Terrible service to bad there is no other restaurant around here that offers good soup like that one annim force to go there read more

Ugh, 15 minute wait for chicken family meals! This is like a fast food hamburger place saying sorry, any large orders on our menu we just do not feel like making! read more

Based on the average rating for this store I must be from another planet. It is always a pleasure to visit this crew as they prepare my El Pollo Loco meal for family and friends. Case in point, I arrived home 2 pieces short of my 10 piece meal. Pam made a call and I went back to pick up 2 pieces of chicken. Instead they treated me like a valued customer and gave mean entire order for my trouble. Shout outs to Monica, Pancho, Julia, and Christina for their high level of service. You rock!!! read more

Their only saving grace is their cilantro Caesar dressing. I never used to have a problem with this location, but lately their drive-thru service has completely sucked. There haven't' been any issues when I eat inside but again,, drive-thru, pure suckage. Last time I went online and filled out their "tell us about us", but they didn't even have a place to give contact information to provide more information or be contacted in return. So, to Yelp I go. My order is pretty simple. Really, how complicated can a Grilled Chicken Caesar Salad be? Now, I'm curious, if you ordered a salad, wouldn't you want dressing with it? Seems pretty obvious, kind of a given. Nope, not to the person who helped me a few weeks ago. I got all the way back to the office and realized the cilantro Caesar dressing was missing. That's what I look forward to each time! *sigh* Today, I ordered a Caesar Salad. See there, same thing. EVERY TIME. For years. The only time I change it up is when I order chips with it. At the window I received my order and due to the mistake last time, took a look at it. Good thing I did! It looked like a small salad and I started to say "hey.." but then I realized it was heavy, so had to be the "bowl" with the beans in it. Ugh. So I said "I didn't order this, I ordered the Caesar salad". Cashier: "Yes, you ordered the bowl". "No, I didn't, I just want the salad". Cashier: "You said it wrong, you ordered the bowl". Uh.... I would NEVER order a bowl and you know why? It has beans in it. I HATE beans. With a passion. The word "bowl" never escapes my mouth when I go to any El Pollo location because it's never crosses my mind. WTF would I start now? I may forget the to say chicken sometimes but I always say Caesar salad. So, Jospehine (at least according to the receipt), accused me of being wrong repeatedly while getting me the correct one. Never once apologizing for hearing my order wrong. Shoot, I could walk into the restaurant and they would know what I want, as I get the same thing every visit. Ugh. Perhaps they should fix their drive-thru order screen so I could have seen what she'd inputted. Then, I'd have been able to say "no...I ordered..." Now, I'm going to have to get out of my car during lunch to order this (I need a new alternator...so I try to keep my car starting to minimum right now, so yes, this is an issue at the moment). Or just wait for my salad craving and hit the other El Pollo location after work. Because I'm so very done with this one. read more

For years we never tried El Pollo Loco because we don't like eating Chicken off the bone (call us weird). Then we got a coupon for Nachos and thought we'd try it...wow, we got hooked. The Nachos were great, the rolled/Grilled Chicken burrito was great and this location was so nice and friendly. Then on one of our visits they told us they stopped selling Nachos. No more refried beans, no more cheese sauce. So, we have not been back. But, if you like El Pollo Loco Chicken this is a nice new location. read more

This location always has chicken and are always great. The one on Winchester in Temecula is terrible. This store is outta my way but worth it read more