Went in last Tuesday 2/24/3026 ordered on app, Food was Exceptional, especially the Chicken Burrito, the crispy chicken tacos were Great, food was done right on time, staff was Fantastic, Friendly & Attentive. Liked it so much, we went in again on Tuesday, 3/3/2026 again the food was EXCELLENT, Fresh & Great Tasting, the staff was Amazing & Quick. Had a minor issue, but I called & spoke with ANNETTE & her Customer Service Skills & caring about her guests is PHENOMENAL. Thank you, Annette for making us feel valued as customers. Now, your customers for life. Abel Mireles read more

Very bad service!! They should be reported to Public Health Department. The ladies are rude, impatient & impolite. I once talked to the manager/supervisor & she just dismissed my complaint!! Ordering by drive thru was so bad! They either put too much sauce or dressing OR none at all!! They should close this place! We have better fast food places around!! read more

We have been going to Pollo Loco my entire life and I have never had the quality of chicken served at this location. This was phenomenal and I'm exclusively coming to this Pollo Loco now even though I live nowhere near Merced the cook must supervise all of pollo loco operations read more

You know that I love my El Pollo Loco! This place is probably my favorite "chain" restaurant because it is so fresh and healthy. I love, love, love the grilled chicken here. I wish they still had the salsa bar like back in the day. Also, their street corn chicken salad is good, I often order it with shrimp instead of chicken. The service is always great and there's not much else to say other than keep these places going strong with your support! read more

I did an online order and when I went to start my vehicle it was dead. I called EPL and informed them of my situation. They told me not to worry and would keep my food available for pickup. Two hours later I had my vehicle running and went to pick up the order. The awesome staff understood my situation and helped me out. Thank you Pollo Loco staff. read more

El Pollo Loco - Shrimp double bowl. - Mexican Near Me - Merced, California

this location makes their food with a lot of love. it's a clean restaurant and more than half of the time we are warmly greeted by a friendly employee. read more

Bad attitude Did not get the salad ordered and was charged for Chicken over cooked Sad won't be going back soon read more

I like the chicken but the service was horrible they made me feel like they where racist because they forgot my husband drink and then they tried to change us extra. read more

Went thru the drive-thru staff was friendly and food came out fairly quick. I asked for extra avocado and pico salsa and she gave me more than I expected. My meal was very good and the sides were way better than similar side offer at other fast food chains. The avocado salsa was water down but still tasty but the pico was terrible. Over all I will return! read more

El Pollo Loco - 2pc Fire-Grilled Chicken Meal - Mexican Near Me - Merced, California

Ive had Pollo Loco in the past but never at this location. Parking is ample and they also have drive thru if preferred. I decided to dine in today. Service was excellent, greeted as soon as we came in. Airianna was super nice and answered all of my questions regarding portion sizes, ingredients and deciding between two different things. She suggested I try the street corn pollo bowl since it was her personal favorite and it was sooooo good. I loved the fact that the chicken was moist and really grilled. I decided to make it my own and added some avocado salsa to the bowl and I really liked the creaminess to it. Restaurant was clean and it was spacious. I liked that the booths had tall back walls so I wasn't staring at others while they were eating and vice versa. I'm a fan of this bowl and I really hope they don't remove it from the menu. The ingredients tasted fresh and had perfect seasoning. read more

El Pollo Loco - Street Corn Pollo Bowl - Mexican Near Me - Merced, California

This place have gone down over the years. Poor customer service. Food is over cook and burnt. Staff are rude and they don't clean the lobby. They dare to ask for my receipt to use their disgusting bathroom. read more

At first their dinners for one seemed pricey, but then, Wow! Big servingsHowever Don't order single serving side dishes!!$$$$$!! The family meals are very reasonable and Good. read more

I stopped at this El Pollo Loco in Merced on Monday (May 22nd, 2023) after leaving Yosemite National Park. I discovered this place after one opened in Denver. I live in Colorado. I had the chicken street taco, chicken avocado burrito, & a chicken tortilla soup. It was good as always. The location was more expensive than the one in Denver. I ended up paying $23 with tax. The service was par. It did take a while for the food to be served. The dining room was okay. It could have been cleaner. The surrounding area was pretty sketchy, and it was nighttime already. I recommend a traveler to go to an El Pollo Loco in a better neighborhood. read more

El Pollo Loco - Chicken Taco Al Carbon, Chicken Avocado Burrito, & Chicken Tortilla Soup - Mexican Near Me - Merced, California

Nasty Chicken has a weird nasty smell I ordered a 3 piece leg and thigh and two small sides and everything was nasty the chicken to the first bite got me nauseated I didn't finish it I just wasted my $14.00!!! I do NOT recommend this place at all just nasty!! read more

Quick no hassle online ordering app. $3 Chicken Taco Al Cabron err Carbon, sorry:). Tacos are dry, tortillas straight from package, no heating. T-Mobile Tuesdays paid but I wouldn't. Tacos perfect size for my 9 year old daughter. read more

El Pollo Loco - Dry tasteless chicken taco al carbon. Cost $1 sale for $2.99. - Mexican Near Me - Merced, California

Food is always good but consistency in orders is not. I have ordered the 8 piece chicken only numerous times and have never had an issue asking for only thighs. Today I tried to order only thighs and was told I had to do half thigh and half legs or drumstick. I don't like drum sticks. I am the paying customer and I told Anna the manager that I had ordered before and got what I asked for. She refused and told me she could not do it. This is not service that takes care of the customer. Regardless of what a person pays equal and consistent treatment is a must. Too bad because the chicken is pretty good. read more

Being vegan is HARD when we eat out at drive thru but when I tell you Brenda & Diana understood the assignment, wowwwwww they hooked us up!!! They had NO problem with our vegan request and were so sweet about it. They made us a loaded tostada shell bowl veggie style and made it perfectly with even charging us in a different way to get the same item we wanted! Thank you ladies! You make it fair and easy for us vegans! Much love!!! read more

El Pollo Loco - Yummyyyy - Mexican Near Me - Merced, California

I went through the drivethrew and alma helped me and was very rude straight up just gave me the food didnt ask if i wanted anything else like sauce and i asked for some and she gave me a very bad attitude and face read more

I love the food, but I have always had problems with getting the order right and the customer service. I limit my take out now so when I do go out. I want it to be worth it. My last visit Disappointed again So I probably won't be going back for a while. read more

Very disappointing in how I was treated as a routine customer. Staffs were rude and denied me access to the bathroom. Demanded that bathrooms were for customer only and asked me for my receipt as proof. There was a line and I needed to go take a piss only before placing my order. Being that this is a national chain and not some mom & pop shop, it was extremely disappointing and borderline racist or discriminatory (in my opinion since I'm not Hispanic). My family and I've been to this place over 20 times. I may not be a customer for that moment, but I'm a long-time customer non the less. read more

They not only got my order incorrect, the food I paid for cost more than what they gave me, and didnt taste good at all. I wrote to corporate and I also filled out a survey and zero response from anyone, no offer to reimburse me or a voucher. I'm staying away from this place. read more

The service was great. The food was amazing love their salsas especially on my chicken just ads to it's amazing flavor.The restaurant was clean and tidy. Definitely will be returning to this location. read more

El Pollo Loco - 3 3pc Fire-Grilled Chicken Combo - Mexican Near Me - Merced, California

Dry and odd taste to the chicken. Minute portions and didn't seem vey fresh. Lots of steamed broccoli and huge portion of Mac and Cheese, but far too salty. Ambience is dated and generic. At least lot of crew and customers where wearing a mask. read more

Initial reaction: Omg customer service so bad, rude, and poorly trained I'm encouraged to write this review. Hella wanted pollo loco but I guess I wish I'd picked something else. By the time I left: Well, I see them trying, I think this is a training issue. Food is tasty. read more

Went to el pollo loco earlier this week because they were offering a "free $6 box" well we came to find out that the box was not free it was $6. It consisted of a burrito with disgusting chicken and no rice or beans a 4 times fried churro and a mixture of rice and beans. We also got a chicken taco which was so soggy it fell apart after first bite. We complained and they said they could offer us store credit. When we went back to claim our store credit the staff was rude and made us feel like we were less than the other "paying" patrons. I got a double chicken salad with no dressing which had soggy lettuce and tons of liquid at the bottom of the bowl. I am very disappointed in both meals and will not be returning. read more

El Pollo Loco - Double chicken salad with no dressing - Mexican Near Me - Merced, California

Shit is bonkers, rather eat at the pavilion at Uc Merced . Would not recommend. They gotta pay me to eat this. They don't have ice in the machines I was sweating my ass off and couldn't have a cold drink. I should've took my business to jack in the box. read more

El Pollo Loco - Nachos - Mexican Near Me - Merced, California

Amazing restaurant the food was fantastic. Me and my family always go and we get the best customer service ever. Definitely recommend anyone wanting to try and Pollo Loco.. read more

El Pollo Loco - Grande Avocado Chicken Bowl - Mexican Near Me - Merced, California

Restaurant: Drove 30 min to this restaurant to redeem coupon code which cleared website. Once I arrived, I called and Was told food was being prepared only to wait 30 more min. Finally walked in and was told they will not honor the coupon, rudely I might add. Left restaurant to keep from holding up the line and tried to call for explanation, no answer after 8 attempts. Customer Service Line: Called customer service line, was told this matter would be looked into by the field lead team, but still no resolution or contact. I followed up MYSELF today (3 days after incident) and was told coupon was unauthorized by corporate and essentially I'm out of luck for the coupon and the bad service. Customer service rep recommended they will bring it up to the field team yet again. When I tried to confirm what would be followed up on since it sounds like they are convinced nothing can be done, they could not respond with a satisfactory answer. Bad experience all around. read more

This store chain sucks... staff sucks... management definitely sucks.... customer service sucks... portion size for the price sucks... mistakes after mistakes after mistakes... how do they stay in business is shocking to me because I'm not the only one who thinks this after reading plenty of other reviews with the same complaints... corporate please do something because this El polo loco is El Kaka and SUCKS!!! read more

Myself and my cousins met at El pollo loco sat.at 1:00 for a family get together. I ordered a chicken toast ada my cousins ordered chicken bowl and the last order was street taco. I hate to tell you this but the chicken toastda was awful chicken was very dry and the lettuce had freezer burn. The chicken bowl the rice and beans had ice on them. My guess is the only reason the street tacos were ok is they were made fresh. So disappointing. read more

Great food. Great prices. Surprisingly large selection Try the chicken tortilla soup. It's really good and their chicken is always grilled to perfection read more

The grilled chicken tastes consistently good; Mac and cheese is sometimes overcooked (soggy noodles). All of their salads are good and have fresh ingredients. Mashed potatoes are ok. They seem to be the instant mashed potatoes. They have a hot sauce bar at the register. They do NOT serve ketchup here. This venue is a Good place to bring the family. Employees are always helpful and friendly. It's consistently clean inside the dining area. Bathrooms are clean too. Lots of high chairs available. Self-serve drink station is convenient and clean. We've eaten here over a dozen times the past few years. His place has been remodeled the past year and looks a lot better. Unfortunately, we had one terrible experience circa January 2016 where the chicken got everyone in our family sick and we all got diarrhea and the runs. We took a hiatus for several months and gave it another try and so far we've hadn't had any trouble our past 3 or 4 visits this year. read more

Ordered chicken avocado burrito and ordered extra chicken and this isn't the first time this has happened here at this location. I got NO CHICKEN inside after the girl named Claudia specifically said it was $2 something extra for extra chicken as seen on the receipt in the photo! $15.88 and no chicken horrible location! Never coming back here again and definitely will pass it on to others! read more

El Pollo Loco - Opened up my Chicken Avocado Burrito - Mexican Near Me - Merced, California

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Good food & good customer service. The cleanliness could be better like have tables wiped down more frequently. But other than that, great location, my go to place for some good grilled chicken. read more

El Pollo Loco - Double Chicken Avocado tostada - Mexican Near Me - Merced, California

I ordered the double chicken avocado salad and all the lettuce was old and wilted. It was disgusting. If I had made it I would have thrown out this lettuce and used a new bag!! read more

El Pollo Loco - All wilted!! - Mexican Near Me - Merced, California

I recently started to try out El Pollo Loco and it has been a positive experience thus far. When I go to this place, I order the Chipotle Avocado Chicken Burrito. The burrito is very tasty, however the cabbage should be swapped out for lettuce. When biting into a piece of cabbage, the taste of the burrito suddenly changes. I have yet to try a burrito that tastes good with cabbage in it instead of lettuce. The chipotle sauce can be a little strong and sour for those who have not tried it. Based on the last two late-night trips made, the grilled chicken was freshly cooked and warm, which by the way is indicative of great service especially when prepared cold chicken from the day could have been thrown into the burrito. I have been to many places late at night where the employees simply opt to use cold chicken instead of making any effort to at least warm it up, but this place might be an exception. read more

I give this establishment a 2nd try every time I go here. The staff are so so so rude, the shrimp tacos tonight cold, the chicken burnt, the salsa all over the inside of the bag. Why are they so sloppy and rude? Makes me super sad cause I really use to love this place. It's such a health place to eat usually or at least for me. It's way over priced as well, seriously for the quality of food being served it's so not worth it anymore. read more

The food was really yummy !! Love the mashed potatoes and got really good service from Erika will definitely go back soon !!!

The customer service is great. The workers are friendly and helpful. The food is fresh and healthy. It is one of our favorite places.

The food was great as usual. However I ordered online which instructed me to go to the counter to get my food..when I did I felt like an idiot because she yelled at me as soon as I got in there that I couldn't be inside. I also had requested 4 medium cups of pico de gallo salsa because I had ordered a 10 piece chicken dinner. They only gave me one didn't want to go back because it's 4 miles round-trip. I don't care how you ration it, one cup of salsa does not stretch that far. Maybe change the online instructions so nobody else is made to feel dumb for following instructions. read more