Always fresh & good!! Service too fast!! No time to decide-- better be ready to order when in line!! Clean place- read more

Extremely Disappointing Experience Honestly, one of the most disappointing food experiences I've had. My bill came to nearly $40 for just 1 vegetarian bowl, 1 chicken bowl, and chips. Then I noticed the employee had charged me for TWO vegetarian bowls. Thankfully, I checked the receipt immediately before picking up the food and caught the mistake. What made the situation worse was the customer service. Instead of simply apologizing for the mistake, the employee told me to take my food and stand to the side until all the other customers finished billing so I could get my refund. No apology, no acknowledgment of the inconvenience -- just a rude and dismissive attitude. And then there was the food. The vegetarian bowl had barely one spoonful of rice and 1 spoonful of fajitas . Seriously, one spoonful. For the price being charged, the portion was shockingly small. The quality wasn't impressive either. Overcharging customers, extremely small portions, and rude customer service -- this is not acceptable. I shouldn't have to carefully inspect my receipt to make sure I wasn't incorrectly charged, and when a mistake happens, the least a customer should expect is a sincere apology and respectful treatment. Very disappointing. I will not be coming back, and I would not recommend this location. read more

I got chipotle last night after not having it for a while and I was all out disappointed. They put the red salsa in my burrito when I requested green and it was pretty much inedible. I had to give it to my roommate and make something else. I was really disappointed because I love chipotle, haven't had it in a while and was really looking forward to it! I got a free side of guac and I unwrapped my burrito to find a tablespoon at the very bottom and discovered a ton of red hot sauce. Just overall need to slow down, show care and do better when making peoples orders. The staff when I went to pick up my order was kind and on it but whoever put the burrito together didn't care and gipped me on the best ingredient. I'm heartbroken Chipotle, do better! read more

I've been going to Chipotle in Merced next to the mall a lot lately on lunch breaks and after work for dinner. I honestly believe this might be one of the best chipotles around. I have no doubt that all of the food served is fresh and it's always delicious and plentiful. The servings are large and sometimes even extra large. I have never had a bad experience with the work staff, everyone's always nice, gracious, quick, and helpful. Sometimes I stay and eat there and sometimes I take it to go but this Chipotle is honestly a hidden gem and way less expensive than groceries! read more

The absolute worst chipotle ever. The hey made a mistake an pit salsa on the wrong bowl and wouldn't start over

Food was no good, the worker gave me beans when I explicitly said no beans. Even though I was willing to try the beans with my bowl I deeply regretted it and it drove me into a deep madness which led to me writing this. The beans corrupted my pure and perfect white rice making finishing the meal impossible. If you are the server, I want you to know I hate you and hope you stub your toe every day for a year then have it stop for a week to make you think it's over then have it continue for the rest of your life. read more

Chipotle Mexican Grill - Mexican Near Me - Merced, California

I was a daily customer at chipotle this location is the closest one near me. I'm always getting terrible attitude from this one specific employee. I ignore it. I understand we have rough days but constantly feels like she has something personal against me. I stopped coming here to purchase food for myself. However, today I came to pick up an order from Uber eats this lady was getting the order ready. she had another employee hand me the order. She was very kind that made my experience not as bad. I'm still upset. I cannot come here order for myself because of this person's attitude. read more

Chipotle Mexican Grill - Mexican Near Me - Merced, California

Ordered with the app - all bowls less than 1/2 full Picked up in less than 10 minutes Cold food, just a little bit of meat on all three orders Steak bites smaller than pinto beans Liquid at the bottom of bowl; bean juice 10 pieces of lettuce in salad, 10 pieces of steak 7pm/ not busy/ Wednesday night Disappointing- What happened to the food? read more

I always enjoy my experience when I come in! The restaurant can feel a little cramped sometimes, especially when people leave their tables messy during busy hours. Don't be like those people and pick up after yourselves! The food is consistent and I always enjoy extra Tabasco sauce. I usually order a bowl or salad and pack it dense. The workers are pretty generous, just be nice to them about it. They also sell beer at this location and it's relatively cheap. Everybody knows that Mexican cuisine always tastes better with a beer read more

Not much to expect given that is fast food but the new chimichurri sauce it's awful and I paid $1. They make money Eve if you buy it once. If anyone likes it I would love to know because I have never had such an awful chimichurri and I have tried plenty. read more

*Update* After sending chipotle "customer service" an email as requested the only response I received was do I have my receipt. What a joke. Apparently not concerned with the fact there are bugs in their new facility. If there was a zero or less that's what this would get. I was about 3 bites into my chicken burrito when I see a LARGE cockroach scurrying across the floor. Told the employee about it and that it ruined my supper. He mearly gathered up the cockroach and apologize. Even after knowing that I threw away an almost whole burrito. Disgusting read more

Chipotle Mexican Grill - Extremely large cockroach in dinning area. - Mexican Near Me - Merced, California

When I brought the error to the staff's attention, the general manager Payton , came over. I explained the issue calmly, but her reaction was instantly defensive and incredibly rude. She spoke to me with a dismissive tone, a patronizing attitude, & handled the situation with unnecessary hostility. My order was bagged up and when I got home I was given the wrong bowl, I came in previous to that and the top to my bowl wasn't on correctly and my bowl ended up all over the paper bag. Payton also wanted to argue in front of other customers which is VERY UNPROFESSIONAL, making me feel so disrespected and belittled. Instead of apologizing and offering a quick solution, Payton seemed determined to argue that I was somehow wrong despite clear evidence to the contrary, she kept interrupting me, & raised her voice. This is not how a professional establishment should handle a service recovery. Payton's goal seemed to be to pick a fight rather than ensure customer satisfaction. The combination of a basic order error and the manager Payton's appalling behavior ruined my experience. I understand that mistakes occur, but the staff, and especially management, should be trained to resolve issues gracefully, not escalate them into arguments. I strongly recommend that potential customers avoid this location until management addresses these serious customer service issues. read more

The food is eh whatever, the workers always look so miserable to be there.Terrible service the two girls that were there working one at the food line the other at the register RUDE caught a little attitude for no reason. Every time I go the pricing is always different I'll pay from $16-$23 for the same exact bowl i always get so it makes no sense. read more

Everytime I order online they don't do the double meat and or mess up the order. Worst online chipotle ever!

Hair in food multiple times in one week. Undercooked crunchy rice. Red edges on the lettuce. Usually good but has been lacking lately.

I went to order and explained I had three bowls, the 1st employee started to help me by asking what I wanted. Another employee comes up and while I'm chatting with the first employee, she asks what I want for the 2nd bowl. She then asks again while I'm still trying to communicate what I would like in the first bowl. I asked nicely if I could only focus on one bowl at a time for each section, when the 2nd employee tossed the bowl aside and rolled her eyes. The 1st employee was nice, but extremely rushed, to the point where when I asked for pinto beans, she put in tofu. I was upset because I feel like I'm above average when it comes to multi-tasking, but being asked at the same time what I wanted for two different bowls was a lot. I asked to speak to the supervisor because I did feel offended how the 2nd employee reacted-- the supervisor shrugged her shoulders and said "well, they have to get you in and out in 15 minutes." So lack of professionalism is okay as long as you hit your numbers? Everytime I come this location, I have been rushed, had to go back because while they are rushing, they put the wrong items in, and always leave feeling flustered. I will not visit this chipotle anymore to be treated poorly. I treat the employees with respect and kindness and do expect the same Edit: I did speak to supervisor and contact Chipotle on their website. I received a reply within 5 minutes that felt like an AI reply. No other action has been taken. read more

I'm trying to give chipotle a chance but once again they disappoint. My burrito was wrapped horribly. Service was not great he didn't even apologize for how he wrapped my burrito seeing that the food was obviously all over my tortilla and the foil didn't even cover it just messy I didn't want to make a big deal about it but looking back I should of said I need a new one. But since there was a line I didn't want anyone waiting long due to the poor service and quality I received. Will not be coming back to this location read more

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2/3 of my order fulfilled. Ordered twice in the last week. Either someone needs to he fired or this company sucks. read more

Chipotle Mexican Grill - Mexican Near Me - Merced, California

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I like Chipotle's food, but it's really frustrating that they keep forgetting napkins in my order. This has happened four or five times now. It's such a small thing, but it makes eating a mess, especially for takeout. Please pay more attention to including napkins! read more

Managers attitude is always shitty when I come in, I asked for a bag with handles instead of the other so that I could easily carry it with my other things. She snatched it out its place and handed it over like I did something wrong. It's always something with her when I come in here. My food wasn't thrown together this time though! Thank you for that read more

When you order a steak quesadilla and they make it out of their tortilla for tacos. It was too late to go back when we figured it out when we got home. They even screwed up my salad. I could literally county how many pieces of lettuce I got for a salad. Soo disappointed as this has never been an issue before. read more

Chipotle Mexican Grill - Steak quesadilla - Mexican Near Me - Merced, California

My burrito bowls are always filled and warm when I place a mobile order. I can order an hour in advance and it's always warm when I pick it up. I love this location! read more

Expert level speed! The parking lot was full and I expected a line, but I was barely through the door and they were ready to take my order. They had my whole order in the computer before I got there. I don't think I was in there more than 3 minutes. The food was delicious as well! read more

I mean yes the food is delicious, and it is a great place to feel real full. But sometimes, I don't like how they have missing ingredients, or take online orders only. It is always a mystery show of what will happen... But yes, I admit the food is super good. The burrito's tortillas are NEVER raw, the food is always HOT. The ingredients are always FRESH, and the meat is NEVER dry. They are generous with their portions and the price is unbeatable. The chips are super good, and the aguas???? Oh my goodness you have to go check it out for yourself. I am never disappointed with the quality of food, it is my go to when I'm super hungry and know they won't disappoint. Don't even ask me about the guacamole, it is almost like the real thing! It tastes so good and honestly hits the spot every time. Try it out, you won't be heartbroken. read more

Chipotle Mexican Grill - Chicken bowl with guacamole - Mexican Near Me - Merced, California

FOOD == (4/5) I like these burritos and it is always consistent. The wrapping may not be but I got mine wrap pretty good this time around. I always love my burritos with the Tabasco smoked hot sauce. SERVICE == (2/5) Just having no napkins is already bad but my friend got his burritos basically in the shape of a quesadilla. VIBES == (4/5) There are two island in the middle of the store meant to fit 8 people per table so it's very open. One of the table is however close to the waiting line so it's kinda akward. read more

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My mom and I were going to have lunch here and ended up going somewhere else. The website says they open at 10:45. We walked in at approximately 10:50. As we stood in line, we noticed that they had NOTHING set up to begin taking orders. We waited about maybe 8 minutes, and the only thing we saw that was brought out was the white rice. I looked at my mom and said, "Let's go somewhere else." I've worked in food service and we always were ready when we opened. If you are going to open at 10:45, maybe your employees need to get there early enough to have food prepared and ready to serve. I'm very disappointed as I have always enjoyed coming here in the past. read more

I love Chipotle and have been a regular. Everytime that I went there I've caught the staffs charging me for items that I didn't not order. They tried to be slick by charging me for quacamole or extra meat thinking i wouldn't know.(Yes I do check my receipt!) And Please! I don't even like the quacamole! Whoever made it must love salt! It's too salty and not to mention the cook over seasoned the chicken and made it extremly salty, like SALT WATER SALTY. The staffs are rude and dishonest, i ordered a chicken bowl and received the smallest portion ever! A kid and another lady behind me also order a chicken bowl, they receive a mountain full of chicken that went over their bowls, I looked at theirs and looked back at mine... SMH. read more

The worst chipotle experience I've ever had. I am an avid chipotle enthusiast and I have never experienced this in my life terrible customer service. I asked for steak and the lady gave me a quarter of a spoon full with an empty restaurant and I asked for an normal amount and she said u have to pay double if u want more I literally counted 6 pieces of meat in my bowl. Then they were rude about it saying u will have to pay double for a normal amount of meat. Never come to this chipotle go to the other one on parkway 100% better. Waste of time money and effort. read more

Customer Service was amazing! Every person was greeted walking in the store. Each worker was very attending, enthusiastic, and KIND! Unfortunately, this is a rare thing nowadays. I'm glad to know this Chipotle team has great morale and character. I'm lowkey picky and particular about how I like my food. Usually when I ask for little lettuce, people still pile a mountain on- NOT HERE! I got exactly what I asked for and they didn't even make me feel like I was a burden or asking for too much! I even got a smiley face drawn onto my bowl! It's the little things. (: Keep doing y'all's thang, because we're definitely happy to come back here! read more

Today you get five stars Chipotle Merced! it was 12:00 noon (lunchtime) and that was the fastest service I have ever had at a chipotle. Literally in and out, I've never seen an assembly line so clean and well organized. Well done! This Chipotle hooks it up too by the way, I know some locations skimp on portions but this one gives you a good amount of everything. If the owner is reading this, whoever was managing and the team on 2/27 at lunch hour rush needs a raise :) read more

The service is terrible! I went during lunch around 12:45 today and the lady with the short hair and deep voice burnt my tortilla, was rushing before I could even get my answer out on what I wanted while there was nobody else in line but me. read more

This is by far the best experience. I've had catering with Chipotle. It's usually about 50-50, whether or not the food will be done on time and if everything is included. This location not only had my food ready on time, but they proactively call ahead just to make sure that my order was exactly the way I needed. I even had two wonderful employees. Help me bring the catering boxes out to my car. I can't express how grateful I am for the professionalism and kindness That all of the individuals showed going above and beyond. The manager Karina should be commended! Great job! The store is also very clean, organized and very inviting to be in. read more

Bad service A lady with a buzz and a red tattoo behind her ear got my order wrong and rolled her eyes at me when i corrected her. There was no ice and the sprite didnt even taste like sprite it just tasted like carbonated water. Overall rude employees and terrible fountain drink station. read more

I was seriously charged $2 for this many chips?! Not to mention stale. I hate you so much Chipotle! Neither are you Mexican or delicious! It's sad how so many of these chains sacrifice quality and quantity for a buck. People go to a taco truck. Y'all will get better food for the fraction of the cost. Let me tell you about one in Keyes called Tacos Hidalguense. I'm not affiliated with them, I'm just trying to save you from being ripped off and trust me, you'll thank me. read more

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This is the only chipotle in Merced and I have been consistently let down by it. There needs to be more care and attention that is given to the customer over getting the customer out of line. I just ordered a veggie bowl and found a piece of steak in it. As a vegetarian (required by my religion not just preference), this is highly concerning and shows a lack of care. I called the manager of the chipotle just now and found myself being talked over and given lame excuses such as "it usually doesn't happen because of the way we scoop the meat". I understand that the guidelines of how one ought to serve food on the line makes it so that cross contamination would be unlikely, however what ought to be and what IS, is not in synch with this location. read more

Chipotle Mexican Grill - Mexican Near Me - Merced, California

Please check your chips bags before you eat. I was there today at approximately 12:30 for my lunch, i get veggies bowls with chips and drink. After eating my lunch i decided to keep the leftovers of chips and the bowl. But when i open the chips bag there was a alive cockroach in the bag, i ended up with throwing in the restroom. I hand over the bag to cashier, they saw it and returned my order money. Please be careful read more

The staff is always fast and friendly. The food is made to order so if you don't like it it's your choices. The APP allows for pick up drive through that is ONLY for app orders read more

Tonight went to chipotle normally I get okay service, not today and not the past few times. When I pay over $35 for two bowls I would expect a $35 bowl with the portions. I should have to add double meat to fill up a bowl. I find it ridiculous the about of portions that they serve there. Half scoop of all the ingredients should not be allowed. read more

They need better training at this location. There was a whole line of workers for the couple in front of me and then upon my turn the worker started my bowl up until the meat, then left it there, walked away, and started making other plates maybe for to go orders.. but then my bowl was just sitting there waiting to be completed. The woman standing behind me in line looked at me - like what the heck is going on? Finally someone came and completed my order. Next I had to wait on a cashier but there were three workers in the back laughing. The gal that was the cashier was cleaning tables (doing her job so I can't be mad about waiting a little bit) while her co-workers were messing around in the back. The line cook (male) and one of the girl workers I could see back there (as I'm waiting at the register to be rung up) the girl dropped something and bent over in front of him. It was weird. I don't know what's going on. Same girl that bent over like that looked high as a kite. Her eyes were glazed. Where is the manager or superior? Anyways. Food was fine, it's standard chipotle. Probably won't come back for awhile. Was looking for a fast lunch option and this took up most of my lunch hour. read more

I've been here so many times over the years, had great experience and just went here tonight , so disappointed. It was dirty inside and the food bins were empty and the workers looked annoyed when we walked in. Waited a few mins, no one was in line , and finally someone came over and they just threw the food in the bowl and put the burrito together real crappy. Chipotle should look at their employees on their customer service. You started off so good when you first got here. And I just asked for some red salsa in my bowl and I can barely eat it she put so much . I'm sorry I hate to put this review because we love chipotle. read more