I love Einstein. Fresh bagels are the bomb! This Einstein is consistent with the others. I think the layout is odd the way you have to enter and cross the store to start your order. It's also a little cramped. Most Einsteins are layed out better than this one. Great location facing Papa John's across the street. read more

Einstein Bros. Bagels - Bagels Near Me - Phoenix, Arizona

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I was absolutely disgusted with the lack of manners the employees had at this location. I understand that there are new regulations in place regarding the COVID19 situation, but under no circumstances is it acceptable to scream at your customers to get outside. I will not be returning to this location and I sincerely hope management will look into the rudeness of its employees. read more

I have been to Einsteins all over. I met my best friend at an Einstein that I went to regularly. The staff at this Einsteins (Cody, Terry, Mark,Scottsdale) is just as amazing!!! I will drive out of my way to get to this Einsteins! read more

Lots of fresh bagels, nice employees, clean store. I had to smell these delicious bagels all the way to work! I'm eating a cranberry one now and it is the best!! read more

Einstein Bros. Bagels - Bagels Near Me - Phoenix, Arizona

Quick, friendly staff and low wait times. However, they are regularly out of the bagels. The is only reason I stop in is for the jalapeño bagels and they are almost always out of them, which is disappointing. Also, this location on Yelp isn't claimed and they don't have any information up. read more

Einstein's is always delicious! Love their cinnamon sugar bagels. But a special shout-out to the employees at this store. They are so hardworking, efficient, and kind. The woman who wears the face mask with a skeleton smile on it is particularly helpful and friendly!!! Thank you for serving us, especially during this difficult time. read more

This location specifically has one of the worst services ....... the cashier was rude he looked down at us the whole time and actually made us feel unwelcome. I've never felt so out of place.... sorry but this was the worst experience ever read more

Just left this Einstein's and happy not to ever go back there. Not because of the bagels or the service but because I got reprimanded for buying a homeless, mentally ill man something. I get that most people don't understand mental illness and that this man didn't have great hygiene and had behavior that wouldn't be considered "typical" but all that had to happen was to ask him to quietly leave and rationally explain that the establishment not have him come inside as opposed to go off and speak to me as if I'm doing something horrible (like showing some human kindness- omg how stupid of me!) Thanks 7th and bell Einstein's for just confirming what I already believed- People suck. read more

Our company ordered from this location for a lunch meeting today. All orders were placed yesterday. Mostly bagel sandwiches with a couple of salads. Those of us that ordered salads were left high and dry for our 90 minute meeting. I am gluten free so could not eat the bagel and the cookie that came in place of my salad. I was miserable watching everyone else eat. All I could concentrate on was how hungry I am. During a very important meeting. The employee responsible for the lunch order missed the first 20 minutes because she was on the phone with Einsteins trying to get a resolution. She was passed off to corporate who told her they didn't have the ingredients to make the salads. Um what?! She was then told they didn't have a driver to bring the salads if they did have the ingredients. Again, what?? The kicker is that 90 minutes later, two salads arrived. Greens, chicken and almonds, with balsamic dressing. Not even close to what each of us ordered! And 90 minutes later? After you said you didn't have the ingredients or a driver? I would be SO embarrassed if I were Einsteins. I would NEVER in a million years order from Einsteins again. If you can't fulfill a simple order for 11 people, why bother to offer catering in the first place? I would give ZERO stars if I could. And probably only because I'm HANGRY. read more

I guess einstein's has gone down because of the minimum wage hike. I was in there today and my bagel had half of the egg and cream cheese they use to give. I had one bagel with egg and cheese and one bagel with cream cheese and a large OJ which was suppose to be fresh which it wasn't and the cost was $13.63. It was like what? Seems very expsensive for what you get. read more

Horrible attitude from two guys that are working there. Just came in on a Sunday afternoon 20 min before closing. Just for a bagel and cream cheese you could clearly see they were annoyed by my presence because they're trying to close early. Advice hire people who aren't easily annoyed by serving the public. I get wanting to be done with work but not when there's 20 min before closing. My niece and I felt so uncomfortable. Please advise your staff in appropriate ways to handle the public even if it's close to closing! read more

Fantastic employees at this location! I was running late this morning, but needed to bring bagels for a 9am meeting. They put together an assorted box for me, made recommendations for cream cheeses, and sliced the bagels. I was in and out in 5-6 minutes. Excellent customer service, I will be sure to come to this location for my bagels in the future! read more

Great customer service! I was distracted when paying and forgot my change. The very friendly cashier came running it over to me. Love their everything bagels and lattes! It's always a treat to have breakfast at Einstein's. read more

worst location ever. went this morning everyone working was soo beyond rude. i waited for my order to be ready and as soon as it was the girl threw my bag towards me. once i got to my car i made sure my order was right and they forgot my spread on my bagel? not to mention i paid extra to add the spread. do not go to this location read more

Every time I come in they make my order to perfection and they have the nicest staff!! They always make sure to make you feel welcomed!!

Don't train new person on register on a busy Saturday he got right bagel but it never got toasted... just alittle disappointing is all maybe a while before I return read more

For the love of God, run the blender in the back or get a soundproof case. The whole place stops and plugs their ears when you fire that thing up. My ears are still ringing... read more

Short Version: Always loved their bagels and their egg sandwiches. Always hated the long wait. Long Version: I usually weight my ratings more heavily on food, but in this case, the wait and whole inefficient process of ordering just makes this such a terrible experience. What is the purpose of one person taking orders but not taking payment? How about just taking orders and payment and using the extra person to prepare the food so that we can get through the line faster? As for the bagels, the Everything Bagel is my favorite with salmon schmear on one side and light plain schmear on the other side. My office order Einstein bagels for us every Friday so I usually need to get to the kitchen early otherwise the Everything Bagel has been claimed. On the weekends, when the line is even worse, I like to order an Egg, Turkey and Cheddar sandwich on an Everything Bagel, but instead of the Turkey Sausage that is on the menu, I ask for Breakfast Turkey, which is just regular Turkey Lunchmeat. However, if you ask for Turkey Lunchmeat, they charge you an extra $1.50, but if you ask for Breakfast Turkey, it's free of charge. It must be a difference in portions. I also add plain schmear to one side, which is important because if it's added to both sides, your fillings will just slide out and your sandwich gets messy as funk. Anyways, I was there this weekend and it took me, no exaggeration, 40 minutes from the time I ordered to when my name was called. Booooo! Let's channel Einstein a bit more and get smarter with the ordering and preparing of food process! read more

I love there bagels they are so good. Also if you need not know the plan bagel is vegan!!!

I love Einstein Bagels. I go bag as often as I can.. The service is great and the staff is very friendly. I went to the one on Bell Rd. and 7 St a while back and the store is not very organized. read more

I rarely give bad reviews however this place needs help. It's not that the food is bad, it's the service and time waiting. The food IS good, once you get it, but it takes FOREVER! I waited 17 minutes for 2 toasted buttered bagels. I wasn't the only one. The problem here seems to be organization and timing. Perhaps they need more toasters or people, I don't know. But I can say that I wasn't the only one waiting, I personally witnessed 2 other customers that were unhappily waiting for the orders placed for 10+ minutes. That was within the crowd of 10+ people that were also waiting. C'mon EB. Step your game up! You have a good product... Do something about customer service. You need to be quicker with a product that everyone wants. read more

I don't look for much when getting a bagel but the staff was *constantly* shouting out things and bursting into loud songs, interrupting any conversation I was trying to have with my father. Any other Einstein's is better than this one. As employees you're there to serve the customers not make it impossible to hold a conversation and entertain the other staff. Very unprofessional. read more

New Sourdough bagel is a good idea, and fairly tasty. Service was fast, efficient, polite, and food was fine. Decent parking. Easy to find location. Prices reasonable. read more

all i can say is they cut g's bagel. i was explicitly clear in my order: one plain bagel as it is. no cutting, no toasting, just a normal bagel please, with plain cream cheese on the side. they cut g's bagel anyway. and just because saturday was my lucky day, the plain bagel they cut and smothered with an excessive amount of cream cheese was the last one. my bagel was ordered toasted, but received un-toasted. i can't say i really cared. but when i order the bagel in its natural state, i really want to receive it that way. please. and seriously, who runs out of plain bagels at 9 am on saturday?! read more

Food delicious and service is usually pretty good.The quality of my food depends on who makes it.I don't like when they put my toasted bagels together because the shmear stays somewhat cold and doesn't get as soft. read more

Love Einstein bagels. This is local to our house and I frequent 3-4 timers per month. Place is always clean and service is usually fast.

I'm not sure why it took me so long to write this review being that I have breakfast here every day, but I have to say this Einstein's Bagels is the best that I've ever been to. Always fairly busy and on the move the employees all provide great help, and do so with smiling faces. Most of all their cashiers recognize me when I come in and address me by name. They do a great job at being personable. It's hard to go anywhere else for breakfast before work because I know there aren't many places I can go and be given the same experience. read more

I love coming here. The bagels are always perfectly made and there's a huge selection of flavors. Blueberry to Cheddar jalapeño. Not all bagels are created equal. But let me say... this place has great customer service. Every time I come here I'm complemented, I'm asked for my AMAZING name, and the chit chat is quick and cheerful. If you're having a bad day just come here to buy a bagel and you'll leave feel like a super star! I'm not even kidding. :) read more

I almost forgot to leave a review for this place. Too bad negative stars isn't possible. I normally love Einsteins. This was my first time going to this location. I got a yogurt parfait and ordered a blueberry bagel bagel, toasted and lightly smeared. As I was approaching the register to pay I noticed the guy making my bagel ever so slightly rub his ass as if he were brushing something off of him. Nice. Wtf is wrong with some people. I had a similar experience at a Jimmy Johns. These fucking people think because they wear gloves they can touch anything and it's fine. Clearly they don't realize they defeat the whole purpose of wearing gloves by touching whatever, wherever, and continuing on as normal. It's so gross and disgusting. For someone to nonchalantly touch their dirty ass pants while making something someone is going to eat. People sit everywhere, pants are almost as gross as the bottom of a shoe. I'm sure he does things like this all the time for how easy it was for him to do it. If you see a young thin white guy with shaggy hair and a full Amityville horror dad beard, watch him closely so he doesn't contaminate your food. Then they were surprised when I got to the register and cancelled my order. No thanks on ass bagels. read more

If you wake up in even a moderately good mood in the morning, don't go here-it'll be ruined. Coffee area dirty, floors and tables dirty, unkempt-looking employees behind the counter. A downer to begin with, yes. But maybe it's just your lack of caffeination coloring your judgment. And your people want bagels, so you persevere. If you expect to be greeted by the one of the 7+ employees behind the counter when you're standing there for almost 5 minutes waiting to place your order (I knew exactly what I wanted to order and there was a rapidly growing line behind me, so clearly they weren't just giving me a chance to decide), don't go here. If you expect that once you're greeted, the employee taking your order will actually listen to what you are saying, don't go here. Employee: "What can I get you?" (No "Thanks for waiting" "Thanks for your patience", etc., but at least I'm finally getting served.) Me: "I'd like a dozen bagels, please." Employee (looking away distractedly): "Huh? What can I get you?" Um, yeah, how hard is this? I just told you my order. I guess you weren't listening. Then snarky attitude follows. Employee (with a snide smirk): "I'm waiting to know which ones." Then once at the register you ask the cashier if she's the manager and when she says she is, you explain what you've just endured and she seems resigned, but eager to give you her boss' phone number. When you say, "I guess customer service is dead" - she agrees! This place is filthy and mismanaged. We'll be seeking out a better bagel experience and won't be visiting this location any time soon. read more

Not sure why so many people complain about the staff.. I LOVE coming here. The staff is so personable. Remembers your name, your order, and any conversations you had previously. I am in the service industry and this is so important to keep customers coming back. Yes they are loud, but they make it a fun environment. On weekends of course there will be a bit of a wait. During the week never a wait, put my order in and get my bagel right away. The staff and yummy bagels is what keeps me around. read more

Normaly I would give this a better review, not this time though. Ok, rant time! Jalepeno shmear, put some on the damn bagel... oh and when I see you dont, I decided to order an extra side and considering it is very freaking small you charge $1.64. Pfffffft! NY Bagels on Deer Valley WAY BETTER! read more

Love the bagels. But . . . Need to have the boxes ready for grab and go. Never seem to have them ready when I get here, thus waiting in line contrary to the program. Bummer. read more

Oh man! I love this place! Everything they have is great their coffee is amazing and the service is great too! My favorite is the breakfast sandwiches but they also have great salads and I love their orange juice! read more

The new leaner breakfast sandwiches are good (they basically take the bottom and top of the bagel and you are left with smaller ends of your sandwich). An easy way to cut calories without losing the taste. read more

Yummy! Loved the bagel with lox!! Wish it came with a slice of lemon :) Staff with helpful. I am trying to eat lighter so I needed suggestions and they delivered! Reduced fat cream cheese w/ a whole wheat bagel! read more

At least my 10th time to this location, and quite the unusually interesting experience. First, I stand in line, patiently awaiting my turn to order. Fortunately I have the free entertainment of watching the eggs being placed onto the cook plate. The gentleman doing so was very methodical, first cleaning the cook top, then buttering, then measuring the egg whites, and then cracking eggs open one-handed. Yes, one-handed. Talented, I've yet to personally master that. Then joy! It's my turn! I step up to the "plate" aka ordering computer. Who do I see? The same gentleman who was just showcasing his egg talents. I tell him that I have a 6 bagel and tub of shmear deal. He nicely asks me which bagels I'd like, and grabs each of them with his hands. You think, what's so strange or wrong with that? Well, he still had his egg gloves on- and I watched his thumbs break into the eggs... health code violation? Then I get down to the selection of my last two bagels. "I'll take the power protein please". The gentleman tells me that will be "a few cents extra". I politely ask, "how much is a few cents?" He responds, "about 50 cents". I then reply, "well I don't consider that a FEW cents, with two power proteins that's at least a dollar difference, that changes everything." Here comes another strange thing, I suddenly here an echo, "that changes everything". But the echo is not in my voice. Doubly strange I would say. Oh! That's right! Now my memory serves me- it was another gentleman working behind the counter who mocked me. Thank you Einstein Bros, a pleasant Sunday morning to you too. read more

Consistently comes to my rescue when I need a place to chill. I wish they were open for dinner. Today is what made me write the review. Went to one place, line was out the door. Went to another- same deal. Went to Einsteins and they were busy but not crazy busy. More like steady. Next time I'll go there first. Love the cranberry tasty turkey on a cranberry bagel. Love their seasonal food too! read more

Came into this location just after 12pm, it was slow. Only one couple waiting on an order. After about 4-5 minutes the gentleman who was making the drink order for the couple said he could take my order at at the pay here cashier, still no hello or further greeting. I gave him my order and went to get my hot coffee while I waited. Two of the four coffees were empty, the third came out cold, so I had to settle for the decaf coffee which was moderately warm. The employee making my sandwich yelled across the room if I wanted it here or Togo as if I was a bother. Even though my order on the receipt said Togo. I received my order and when I got outside to eat it, it was a mess and barely warm. I had to reorganize the entire sandwich in order to eat it without it falling apart. The employees appeared bothered and were not pleasant to speak with. I will not be returning to this location. read more

Maybe I caught them at a bad time, but despite the fact that they were slow, it took seven minutes to make my iced coffee. Everything else seemed much more important.. Like casually wiping the counters, walking around and chatting with coworkers. I am typically patient, but was in a hurry and found it to be rude. Not a single smile, nothing. I won't be going back. read more