Hot brewed coffee and bagel sandwich is a regular staple for me. I bring my lab top here and get work done once a week. Great customer service, tried a new sandwich this morning and it was great! Garden avocado on Cheddar Jalapeño bagel! read more

Einstein Bros. Bagels - Garden Avocado Sandwich on Cheddar Jalapeño bagel - Bagels Near Me - Phoenix, Arizona

Ordered Dozen to go bagels and my wife wanted a Beverly with cream cheese and lox the tomatoes were gross looking when I asked for a better tomato the staff (old man) was muttering to himself so he thought was rude, unprofessional and a crappy attitude probably should be back in a nursing home with his negative attitude. read more

Horrible service. Went in for a bagel with cream cheese and ice coffee. Waited 15 mins to just get to order and another 7-10 mins to get my order. The staff needs to get better organized. Only 1 person taking the orders and cooking egg. 1 person taking the order for bulk bagel orders maybe 2 people preparing the order and a cashier. Not worth the wait. Better to find a different place to get bagels read more

I have been coming in here a lot lately as I live down the street. I sometimes sit and do work for hours so I for sure can say I spend tons of time in this Einstein's. Every time I come I am impressed. Every. Single. Time. The staff is SO NICE! Especially the manager - at least I assume he is the manager - he is always going out of his way to help people and make them feel welcome. The food is always great and I have never had an issue with my order. The one time I saw an issue with someones order here was it took a bit to long - mind you the guy was not getting impatient at all - and they sincerely apologized and told him to pick a sweet for the inconvenience. That's what they do here...go above and beyond because they are amazing at customer service. Not after the fact when someone is mad. Bottom line is I love this place. I wish more places would take a hint from here. Keep up the good work guys!! read more

Came in on Nov 4 2017 hor my free bagel and smear with purchase. I had a raisin, cinnamon bagel with honey almond and I ordered a small hot chocolate with almond milk. Before the credit on the bagel, the price came up to over 7 and change...WOW!!! Then it came up to 4 and change after the discount making it alittle better but I just think this place is way overpriced but I'm a member of the smear club so I will only come in when I can get a discount, like my free Birthday egg sandwich(with purchase of course) but at least I'm getting a deal and points for more free stuff..... I love this place, service is usually pretty good and they can get busy and food is very good..... read more

Einstein Bros. Bagels - Cinnamon raisin bagel with Honey Almond spread and a small Hot chocolate with Almond milk.... so good - Bagels Near Me - Phoenix, Arizona

Have to say, after coming here multiple times this is by far the worst. The store was terribly messy. My wife used the women's bathroom and told the staff it was disgusting and they wanted to know why she thought that, instead of saying "thanks " and sending someone to clean it. The floors in the seating area were terrible. As pictures show. There was a two other people in the restaurant while we were there and the 3 guys working were standing behind the counter talking, plenty of time to have someone to at least make an attempt to clean up. We did not get a receipt when we paid, so my wife went up to get one as we were eating and the guy printed it up and wanted to talk to my wife about the dirty bathroom at the counter while a customer was waiting to pay. Definitely will look for another place to go next time. read more

Einstein Bros. Bagels - Bagels Near Me - Phoenix, Arizona

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Hubby ran in for what was supposed to be a quick trip for bagels to go. While I sat in the parking lot I didn't note how long I waited, but it was longer then usual and hubby confirmed the long wait inside. The pumpkin bagels didn't seem fresh, and had waaaay too much cream cheese to the point where globs and globs were dropping out of them onto our shirts. Don't think I will go back as there are too many options out there and a bagel is easy enough to make perfect. read more

I'm not a coffee drinker so I can't vouch for that. Einstein has decent bagels. Not like genuine New York bagels, but still good. They have a good, cheap menu, and service is fast. At this particular Einstein, the cashier is very friendly, which makes the day start right! read more

Einstein Bros. Bagels - Bagels Near Me - Phoenix, Arizona

Always a reliable place for a breakfast sandwich. Staff is friendly and usually the wait isn't very long. They have fresh bagels everyday. Several different cream cheeses. They have ready made boxes as well which you can grab and go. Their coffee however I find is not the best. Maybe just stick with orange juice. read more

At this point, it's almost hilarious how badly this location completely screws up or ruins my food every single time I go there. It's partially my fault because I keep going to this location cuz it's closest to me, and keep ordering the simplest thing that they are just unable to complete correctly. Every SINGLE time I order the same sandwich, with one modification, and a side of sauce. It's to the point I think they're doing it on purpose because it is the simplest order. Zero stars if I could. read more

Surprisingly enough this would be my first time reviewing this place even though I come here at least once a week. I would say on Saturdays it has been a recent tradition to pick up the Applewood Bacon and Cheddar on an Ancient Grain bagel. Of course it's a must to add on the double egg to that extra delicious egg flavor and not a substitute base egg like most other places! To go with my egg sandwich, I have to compliment this with a cold brew and a splash of almond milk to maintain the coffee bean flavors. One would not automatically think that Einstein is more then just bagel spot. If you like strong flavored beans, then this place is right for you! read more

Einstein Bros. Bagels - Plain bagel w cream cheese - Bagels Near Me - Phoenix, Arizona

I'm not a native to Einstein's, however; this is the first time I have been to this location. I love to go to Einstein's specifically for their chai tea. I like to customize mine a certain way as they are sometimes to sweet. The first customer service clerk I spoke to who took my order didn't adequately listen to what I wanted in my chai. I had to remind the second rep since it wasn't labeled on my order and when I got it, I could already tell that she had put to much chai syrup in my drink. It was extremely sweet and due to the amount of people in the restaurant, I didn't want to waste the energy of asking them to make it over again. It's safe to say I will never be back to this location and will stick to my Einstein's that I normally visit in Ahwatukee,AZ. read more

Einstein Bros. Bagels - Extremely dark and all of the syrup is stuck to the bottom - Bagels Near Me - Phoenix, Arizona

I love they have Breakfast other than pork everything is so good every time I go!!!!!

Walked in and they were completely out of bagels. The oven broke but just got fixed however not the employees fault. Multiple customers were mad at the employees like they broke it. One of the male managers went above and beyond wishing everyone a great day and made sure his coworker were still in good spirits aside from the harsh words and bad attitude. The bagels came out shortly and food was delicious as always! Be kind... ! read more

Their bagels are amazing & all the employees are very nice! I would definitely go there again & would recommend it to everyone. Their frozen caramel drinks are AMAZING!! read more

I used to frequent this Einstein's a lot during my high school years. I usually got an asiago bagel with regular schmear and their iced white chocolate mocha. I always received outstanding service by the guys working and they definitely seemed to appreciate my service. The coffee was so good. Very sugary, but that's exactly how I liked my mochas! I'm not sure what this 'Caribou Coffee' is now, but when I was at the airport I had unknowingly ordered a Caribou Coffee, thinking it was the original Einstein's coffee, and ended up forking over $7 for a regular mocha! I think this is a little ridiculous, and while I haven't been to my local location recently, I'm only assuming prices for this coffee will ballpark around what I paid at the airport. This location in particular is very busy in the mornings, so be prepared if you're looking to get something for yourself or the team before work or school. read more

Best bagels everrr. The food is always fresh and the atmosphere is a good place to study, chill with friends or have a small meeting. Definitely recomend. read more

This place is great. Super nice and helpful for starters, especially given it was our first time there. They have a wide variety of bagel based products which I loved. I loved the breakfast sandwiches. Super yummy. It started to get busy but they made our order in a quick manner. Will come back! read more

We stopped by today to get some breakfast and coffee. Shortly after walking in, the guy behind the counter was cussing about someone leaving the front door open 'she didn't leave the f'ng door open again? Did she? Why can't people shut the f'ng door!?' Then after the order was given, we asked for some cream for the coffee and without a word or eye contact, the lady behind the counter just points to where the creamer is... I know it sounds minor, but it was very rude! I asked others in the area if they had similar experiences, because I allow for off days for people, but the consensus was all the same. This location needs some serious help. I am not going to bother going again knowing this is a common occurrence. read more

They are AWESOME!!! I had an issue with an online order for my office and they fixed the problem, they were so kind and considerate!! Also, speedy service!! Everyone was so nice and helpful! Definitely will be returning to this location!! read more

I spend a lot of my hungry time stopping by Einstein's for bagels, etc and have done so for at least eight years. Today I had another great experience. Today I had a minor problem. The GM Terry resolved it immediately. All the employees are super friendly. The bagels are always fresh. The bagel sandwiches are unique and really delicious. I've never had a bad bagel. I would highly recommend if you're in a hungry mood to stop by and pick up something to taste. They have sweets as well, and a new item is lemon poppyseed cake with frosting that is so tasty--not too sweet--and I'm happy to see that it's wrapped now for freshness. Give this location a try. Thanks to everyone who works there and serves me! read more

I love Einstein Bagels. but this location, not so much. I always order the Nova Lox and I usually order it through door dash but this location is hit or miss. Sometimes they don't spread the cream cheese all the way. One time they forgot my capers but luckily I had some at home. Sometimes they give me only the hard parts of the tomato and sometimes they get it just right. And then sometimes. They give you different bagel bread than the one you asked for. read more

This is the Einstein location closest to my house. Worst experience this morning ever. I usually go around the same time between 7&7:30. Three people working the poor kid taking orders was overwhelmed and obviously Japanese was his first language. The only other two in the front were making breakfast orders. Funny that ALL of the premium bagels were stocked but only about 2/3 if that of the regular bagels. No blueberry, no cinnamon raisin among a lot of others. And standing at the register forever I was ready to walk out. I'm standing there with a dozen bagels almost $17.00 and the other two guys were more concerned with making bagel and cream cheese sandwiches that cost less then $3.00 while I'm standing there like an idiot. No help. No bagels. Why even be open? At least I got my cranberry bagels. But other then that it was a pure waste of time to even go today. Usually the selection that time of day is great, every bin full and cashier's working. Not today! read more

This five star review is specifically for MARK! He is always super attentive, always makes my bagels just how I ask for them! He is super nice and very welcoming. He makes me come back to this location. Thanks Mark! Keep doing what you're doing read more

Not good anymore. Their Pumpernickel Bagel is too salty to eat, if you have health condition, you cannot eat it. Servers are very rude, store not clean read more

Woke up hungry and found a few bagel spots around my area. I saw this location had great reviews and saw one for Mark, so I thought I'd try it out. Mark was awesome but I really have to mention CODY. THIS GUYS ENERGY IS EXACTLY WHAT YOU NEED ON A MORNING. I'll be back because of him. read more

I've traveled all around the world and I've never been to a coffee bagel shop quite like this one. I absolutely love Peter. He's awake at the crack of dawn (they open at 5am, but the employees arrive long before that time). He always has a smile on his face and he treats every customer as if they were his friend. He's truly one of a kind and an asset to Einstein Bagel Co. Keep shining Peter!!! read more

Horrible customer service displayed by Vanna the shift manager. I came here on Thursday and arrived shortly before 7am. No one was up front when I entered, so I stood there awkwardly for about 3 minutes before Vanna came to take my order. No smile, no greeting, just "know what you want". I placed my order and moved to the register. Vanna came to the register a few minutes after making mine, and another patrons bagels (and running to the back about half a dozen times). She shoved the bagel in my hand and mumbled something about needing to get her till. So I'm standing there with the bagel, my credit card, again waiting on her. Customer service was awful. A million things could've happened that morning to create a hectic start to the day, but the customer shouldn't know it. A shift manager should be friendly, inviting, and quick, or at least apologize if there are obvious issues. Too bad she didn't get the memo. read more

This place is absolutely ridiculous. Sitting here right now and listening to the employees cuss non stop. They seem to be out of so many items. And the place looks like a trash dump. The floor is filthy. Bagel was amazing but the service is nasty. Will not come to this location. read more

This review has everything to do with guest perception. We waited more than 20 minutes for our order. Even though there was 4 associates behind the counter, only one of them was in charge of actually making food. This place was dirty, the associates were just messing around and on their phones. Then out of no where what looked to be their supervisor walks in with his phone blaring music and a vape pen in his hand goes behind the counter to finally jump in and help.. mind you it's not like the store was busy. Just terrible customer service. read more

This last few times I have gone they have not made my order right. The first time they didn't give me the bagel just the shmear. The second time I got the bacon avocado & tomato and it didn't have tomatoes nor the spread and they didn't put in the chocolate chip coffee cake neither. read more

Amazing breakfast food here. Their bagels are to die for! They were open on Easter so I was able to get a nice breakfast in, the other day. I would recommend the Avocado Toast Bagel (only if you're an avocado lover like myself). read more

Great food, not so great barista knowledge. I've given a few "lessons" in Americano drink building here. Not sure if employees were new, but higher expectations from a place with an expensive espresso machine. I take my coffee cravings two miles down the street to DD now. read more

About what one would expect from a conglomerate fast food chain as far as the food quality goes, but what was especially remarkable today was the very poor customer service. I sat outside, and when the employee brought my lunch out and did not bring a fork, she acted almost joyous that she got to tell me that I have to go inside to get my own fork. She will have no future in customer service I'm sure of that. This was at 2:30 on 11/2/13. read more

John, the district manager contacted me in response to the poor display of professionalism and general lack of humanity I witnessed as a described in my last review. He asked me to brief him on what had happened on Sunday and I explained how is stand-in manager was acting like a two year old and creating a hostile work environment for other employees, and an overall tense and awkward atmosphere for customers. He took my concern seriously and seemed genuinely empathetic. He stated that Einstein's does not tolerate this type of behavior and he's very saddened and disappointed that Cody behaved this way, especially in front of customers. John assured me that he and the general manager would address the issue and also go over possible training flaws to prevent this in the future. Overall, I'm glad that someone in management is now aware. Hopefully the service, atmosphere, and Cody's ethics will improve and he can learn and grow from this experience instead of regress. read more

I would give zero stars if I could . I went in today to talk to the manager regarding catering for an event. it's seems they close 5pm and I get there at 5:08. why, because I just got out of work. Anyways, I tap on the window and make a gesture that I have a quick question. The lady comes to the window and says. "We're closed, don't you understand!" Really??? this is customer service? I'm not asking to buy anything because I know cashier systems go off. I just have 1 question. Well guess what? I rather go somewhere else then leaving my money to people who are going to get paid with it anythings. read more

I was absolutely disgusted with the lack of manners the employees had at this location. I understand that there are new regulations in place regarding the COVID19 situation, but under no circumstances is it acceptable to scream at your customers to get outside. I will not be returning to this location and I sincerely hope management will look into the rudeness of its employees. read more

I have been to Einsteins all over. I met my best friend at an Einstein that I went to regularly. The staff at this Einsteins (Cody, Terry, Mark,Scottsdale) is just as amazing!!! I will drive out of my way to get to this Einsteins! read more

Frequent visitor of this location. Usually a little bit of a line but manageable. They have a pretty good selection, not that I stray that much. Their coffee is pretty good, I like that I can refill it at my leisure. Like all Einsteins they put A LOT of cream cheese on the bagels, but its easy to spread off to your liking. read more

I love Einstein. Fresh bagels are the bomb! This Einstein is consistent with the others. I think the layout is odd the way you have to enter and cross the store to start your order. It's also a little cramped. Most Einsteins are layed out better than this one. Great location facing Papa John's across the street. read more

Einstein Bros. Bagels - Bagels Near Me - Phoenix, Arizona

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