Favorite place to grab a quick breakfast on the go. They have all different combinations of bagels....my favorites are the cinnamon sugar, asaigo, and chocolate chip. They have great specials if you participate in the schmear club (you can sign up online for these benefits). And they have a bunch of different kinds of cream cheese. I will definitely be back. read more

If I could give 0 stars for the service we received today, I would. We are a regular customer and the service we usually receive is great, but today, we were helped by "Taylor" and I have never received such bad service. She was rude, impatient, and she treated her other coworkers terribly. She was rushing me when I was ordering and didn't let me think about what I wanted. She would roll her eyes at me as I was ordering too. I had to order bagels for multiple people so obviously my order was going to be a bit more complicated than others, but that doesn't mean she can treat me the way that she did. read more

Horrible, rude and slow. Avoid!!!!! Horrible customer service, no friendliness, no hello. Over four people in line as 3 workers just sat and stared. Awful!!!! read more

I've been going to this Einstein for about 20 years and it is so bad now I will not be going back. I came in on a Saturday to get two dozen bagels to go. When I walked in not a single person greeted me. I was the only one in line and finally one of the 5 workers turned around and said "are you ready to order?". I ordered my two dozen, but wanted to order one on the side, but she turned around and started with the two dozen before I could order it. By that time there was a line, so I said "oh well". The lady behind the cash register went over and started helping the line. I went over to the cash register and me and another gentleman stood there for about 10 minutes, during this time my bagels were dropped off at the counter. The lady who had been behind me came over with the cashier and cut in front of myself and the man who had been waiting 10 minutes. When I said "excuse me, we were here first" she said "but my bagels are ready" and the cashier started ringing her up. I said "no, I was here before you and my bagels ARE ready, they've been sitting right here for 10 minutes". The cashier did nothing to apologize for not helping me or the other customer, just rang us up and didn't say a word. The lady who tried to cut got all nasty with me as I was leaving, never been treated so rudely in a business before. And to top it off the place was filthy. Do not waste your time going here. They won't be around much longer if they continue this way... read more

Only gave 3 stars because the bagels are amazing, but the customer service here sucks! They never open on time on Saturdays. They are supposed to open at 6am you are lucky if they open at 615 and have a very limited amount of bagel flavors ready. read more

This Einstein brothers has the rudest people working. No one knows how to smile. We weren't greeted and everyone seemed like they hate their job. I love Einstein brothers but I will not return to this one. read more

Normally like Einstein's Bagels but this location is awful. It's dirty, seats are falling apart, stains on ceiling, flickering lights and the floors look like they haven't been cleaned in a while... read more

Look, I gave this store best 2 out of 3 tries and like an idiot I went back for a 3rd time. It is on very rare occasion, if ever, I take the time to voice negative comments or experiences, knowing people don't take the proper time to write positive ones. However, after Today, where, I arrived at 10:05 to this store and was finally able to walk out with 1 single bagel at 10:45 I'm done. And this is by no means the first time it's happened. I also purchased a small coffee, after waiting in a solid line for 20mins altogether thru 3 separate line and finally paying, I went on to fill up my regular coffee cup, finding only empty carraffes, every single one empty..except decaf, really? I can't even get the coffee I just paid for while I wait another 20mins..? and don't mention trying to get any staff attn. Then we all get to stand amongst each other., annoyed and waiting. reality is 15mins passing.. waiting- turns into 20.., and when we leave- your customers leave in a huff. If I hadnt of spent so much time waiting I wudve just gotten my money back. It's not worth It,I live down the street, I cud buy and prepare bagels on my own time in 40 mins. Jobs not being done properly otherwise every visit I wouldn't see free food being given away as a type of compensation to smooth over the bad experience Every time. But your service staff and order of this store is embarrassing. Not only is the staff completely disorganized in there production, they are also not nice friendly. It's clearly a hassle for them to put an egg or schmear between two pieces of dense bread. The only thing consistent about this store is the terrible service. Your store seriously needs sum attention. there's no excuse for a 30 to 40 min regular wait for a bagel with self serve coffee. I almost wrote a review after the last visit but disregarded it due to the rush, but clearly it wasn't a rush-your staff is so NOT in a rush, that they are Always in the weeds. There are plenty of other great Einstein's that take care of business! Don't come here. They don't deserve u! read more

The people here definitely hate their job but the food is good. At 6am I don't want to talk to anyone either, I rather eat.

Once I walked in the atmosphere was dead and non-welcoming. No energy. I decided to try the new bacon and cheddar bagel or whatever and it was terrible the bagel was still cold, egg was fake, would have been better off with nova lox bagel ; I also got an iced chai latte with caramel, Brown head employee does not know how to read a order because she missed Camel in my latte. Really not that difficult. I would be better off just going to the Einstein bagels on Val Vista! Plus they have a drive-thr read more

I just had another great experience at this Einstein Bros Bagels location. The bagels and coffee were very good (like always), but this visit was different because Julie (at the register) took the time to explain the benefits of the "Shmear Society" (Einstein Bros Bagels loyalty program). I signed up for the program and immediately began enjoying its benefits. Thank you EBB and thank you Julie. read more

Went to get bagels and a sandwich ... First cashier struggled on the register to ring my order up ... Turkey cheddar no onions/ mayo on pretzel bagel... Finally got my Order ran to work cuz it took forever... Then I look she double charged me for two sandwiches which they did give me two but no pretzel bagels and onions on them... Called to speak to manager ... Was told he was too busy to answer... I asked if I could leave my number to call back and they said yeah kid was super rude and 3 hours later still no call back... Terrible read more

Wow so the employees are lazy and closed the store 20 min early. Why have business hours if you can't even honor it. Wouldn't be the first time read more

Horrible service. Ordered 6 special bagels, my fiancé wanted 3 of them toasted and the server was hesitant saying we can't it's busy. where there were 5 people behind the counter and only 3 Customer including us. My fiancé was stubborn and made them toast all 6 bagels. We told them we r sitting in but no trays and dumped all the bagels in bag, no wrap no tray. read more

From out of town visiting a friend and wanted to give Einstein Bros a shot. The set up for the lobby was confusing when you order in one spot and pay in another but there's no way to organize the line so people are running into one another. They employees were also rude and rushing us to order. If I have never been to a food establishment before I would like I second to read the menu and decide what I want! Wasn't even that busy and had 6 employees working on the floor, slow down and be nice to your customers! The girl that made our coffee was actually nice though so props to her! read more

This store SUCKS! DO NOT GO HERE! In the last month, we have walked in, and immediately walked out as the NEVER have bagels. There were 4 kinds there today, if that. I actually had to ask if they made bagels there. The customer service sucks even more than the selection. I have almost jumped over the counter on a few occasions. We keep going there like idiots, and end up having to go to a different EB on Val Vista. That one is GREAT! When we went into the Val Vista one today, we talked about how horrible the other store is, and almost every employee has said that they hear about how bad the Gilbert store is all the time. Then, another customer overheard us and she said she lives right next to the Gilbert store and still has to drive to Val Vista one because of how bad this one is. She mentioned that she even complained to a Regional Manager. so she was nice enough to give me his info. BOTTOM LINE. If you like Einstein's Bagels, DO NOT GO TO THIS STORE. They say they make bagels, but they don't. The employees are rude, inconsiderate and could care less what you think. DO NOT GO HERE! read more

We come here all the time since this location is near us. We are in love with the bagels however, the customer service is terrible every time we come it is the same thing there are several people behind the counter they act like we are bothering them when we enter in the store. It feels as if we just walked into someone's house without being invited. This is every time we come in. We punish ourselves by returning since we truly love their bagels. read more

They've seemed to have hired new staff, so my visits at this location are a lot more pleasant. Keep it up!

October 2015 I decided to pick up a grab and go box of bagels for my co-workers. I arrived with plenty of time to spare before needing to clock in at work, but there are no grab and go boxes at 7am. Okay,fine - so I get in line. There are 3 guys working but one is the only cashier, one is taking orders, and the other appears to be working in the back. There is now a line for bagels and the person taking orders doesn't appear to be motivated to work quicker then a snail. After waiting for the one person in front of me, I request a box of bagels to be informed that I will have to build one. Fine. I decide on them as fast as I can because i need to get to work. I get my box, my cream cheese,and now I am waiting in line again for 2 individuals in front of me and another person trying to cut the line to get another cup of coffee - which he was able to do since the cashier appeared to be having issues with his machine or he wasn't trained properly, I don't know. This excursion that should have only taken 10 minutes tops, took double the time. I was late to work, and I will never go to this establishment again. There is a much better Einsteins Bagels on Val Vista which is kinda out of my way to work but apparently worth it since these guys couldn't get their act together on a work day during the prime morning rush. And looking at the reviews from over a year ago, things haven't improved. read more

We enjoy going to this location ! Fast ..curtious service.Great bagels! The only thing I would ask for them to improve ..is the ladies restroom could be updated and cleaned up a bit. read more

Used to love this place a year ago. I would come all the time. I came here cause I missed it and it had been a while. The staff were rude and didn't seem friendly or care to be there. They were out of decaf coffee. The bathroom was disgusting. It's sad I used to love it here. But after today I won't be coming back to this location. read more

If I could give this Einstein bagel 0 stars I would. I have been in here twice and both times they had very little selections for bagels. The second time I went was during prime breakfast hours and they still did not have the items I wanted. When I left one of the workers very sarcastically said "have a great day". When I turned around as I was leaving her and one of the other workers were smiling and laughing at me. This one is VERY close to where I live but I will be taking my business elsewhere from now on.... read more

For being in such a prime location you would think this place would be more welcoming. I don't think there's much supervision at this location as the floors are dirty and the patio is a constant reck every time I come here. Customer service and the food is pretty good but just clean the place up it'll go a long way. read more

I so want to like this place. It's in a perfect location, prices are reasonable, food quality is good; but the customer service is bad beyond belief. The people are friendly, but don't seem to understand that servicing the customer is job one. I've waited for 3 or 4 minutes at the counter waiting for someone to take my order. Likewise, I've waited the same time for someone to show up to take my money. Come on guys, it isn't that tough to cross train your employees and have them flex into work stations as people come and go. read more

What is it with this location. I had a completely different view of Einstein Bagels before engineering this store. They could do no wrong in my eyes. Now I am terrified that more stores exist out there like this one. The bathrooms were dirty, It was dead inside and I know why now. All the food was stale when I got in my car and opened the wrapping. I thought I was going to gag. The only plus is that the guy that made my sandwich was friendly, even though he continually returned to me to tell me they were out of almost everything I ordered. Why can't you order in advance? That's what good employees and managers do. My recommendation is for the owner of this particular location to fire his son, cause that's clearly why the manager still has his job, which is my last complaint. The manager didn't smile once the entire time I was there and was extremely non approachable. read more

The pumpkin walnut bagel is amazing. I'm going to be sad when they stop serving it when the season is over. I wish they had more tea options. I don't understand why they don't offer regular hot unsweetened green tea. The atmosphere is always nice and it is always seems to be kept clean. read more

Went there today to get a bagel box... They were out of most bagels (at 10:30 a.m.) so I walked away with a pretty sad selection in the bagel box... It was kind of embarrassing. The staff was super friendly but the over all experience was ruined by the lack of selection and the fact that the restrooms are filthy. Seriously, the bathroom was disgusting. read more

Poor selection, worse customer service, and $16 for 2 bagels with cheese and egg and an orange juice. Go to your local grocery store and buy your own dozen. Read similar reviews. AVOID!!!! read more

I love Einstein but that was by far the WORST EXPERIENCE I have ever had. No one was smiling, no one said hello and I had to ask for someone to help me. It looked like they were all forced to be there and hated their lives. My bagel with cream cheese - with no one in line - took 10 minutes to be made. I asked for my food to go, they had it placed in sit-in plates. I asked for it to be placed to go and the man helping me looked at me and said "oh....I guess It did say to go..." I will not be going back to that location - EVER. read more

Came in for my free egg sandwich for my birthday. Staff is great but the eggs left something to be desired will stick to bagel and a shmear next time. read more

Yet again, it's 5:13am on a Tuesday and the door is locked. I can see the woman with short red hair inside, but the door is locked, and she sure isn't going to acknowledge me. Is anyone reading these reviews??!! read more

Don't call ahead, especially if you're in a hurry! I called in the girl who answer the phone seemed like she just didn't care. I ordered FOUR sandwiches, we get there to pick up the food. I pay and we just waited 10 minutes I finally had to ask about our food, only to find out it was sitting there, she didn't tell the people cooking we were there. When we got the bag, there were only THREE sandwiches. The gentleman checked the order, and the girl only rang up three paid $25 for three sandwiches seems a little high. Of course I didn't want the receipt because we've never had an issue (but I've never called in my order before). This establishment really needs to train in call in orders, including reviewing the order since when I ended the call I said FOUR sandwiches. Disappointed to say the least. read more

Really doesn't matter how good the sandwich taste if it's served from a dirty work area.

Tried the 6 cheese bagel. My gawd it was cheesy! Also tried the BLTA on bagel thin and it was pretty good. I love the sauce on it. What I really wanted to update everyone on is that they have a good deal on soup. You can get a cup of soup that is pretty large for 3.95 and it comes with a bagel of your choice. I think thats a pretty good deal. Soups vary day to day... The cheesy broccoli was what I tried and although I wasn't a big fan of it, its still a a great value if you can find a good soup. read more

Place has never been stellar, but quick and bagels are fresh. Today, 8/22 the clean shaven guy was clueless about the ice teas they serve as I asked what flavors they had..deer in the headlights. I had to go look for myself. Yes. Mango. Then they put almost zero smear on my bagel. I mean thin film..barely on there at all. When I went up and asked them to add some more please I eat here all the time and there is practically nothing on there. The bearded guy behind the counter was SUCH a snot and wheeled around and sneered "corporate portions it out. If you have a problem with it, contact them" I eat here frequently and never complained about a sandwich. WOW. NO ONE deserves to be talked to like he talked to me. I can afford "extra" cream cheese, but never had to ask b4 as I have always been satisfied. Hey corporate! Are you seeing this? Your employees have a false sense of authority. The lady with the short red hair is always sweetie and kind. However, today? Baaaaad experience on a service level. If you work here...you are here to serve. read more

The order taker was friendly and entered the correct order. There was only a couple people ahead of us. The actual cashier experience was terrible. She was the only cashier/drink maker/drink server working and the customers in front of her had to stand and wait 10+ minutes to just pay for their food!! Management is terrible if they think Sunday brunch time can be efficiently done with such little staff!! I typically love Einstein's but after this visit I don't have any urge to rush back in! read more

Walked in and out in less than 5 minutes, super fast morning service around 8:30 on a Wednesday; makes for a good start to the day with such a quick friendly quality experience. read more

Einstein's redeemed itself this morning!! I feel like it can be hit our miss if they have their act together. Today they had grab and go bagels ready, they were quick friendly and awesome! Please keep people like who were working this morning. Because of these ladies I'll be back more often! read more

I like their breakfast and that's the reason I've been catering from Einstein for my staff meetings for a sometime now. But they really disappointed me not once but twice. I always call to place my order at least 24hours before and I ask for a time frame where the food will be there before my staff arrives. Last time they arrived 40 minutes late. I was upset but at least the food arrived. Yesterday I called to place a breakfast order for this morning. They took down my information and ran my card for the amount of the order. I asked to please have the food deliver from 7:45 to 8:00 AM today. My staff meeting starts and the food has not been delivered. Worried that they may be running late again, I call to check on the delivery. The costumer service employee asks for my information and sees that the order was never "placed". I had 25 employees waiting to eat and no food for them. I had to scramble to find another place to order food. If you call for cater food, DOUBLE CHECK THE ORDER WAS "PLACED". I will no longer cater from Einstein again. read more

Customer service is nonexistent here. Employees are not friendly at all. Bagels were good, but not worth the lack I found personality from the employees. Second visit w/ my family of 4. Not a difficult order and not a busy time. Next time we'll drive further to go to Bagel Nosh, Brueggers, or another Einstein on Val Vista where hopefully the employees will be less robotic. read more