Service: Snobby, crappy, confusing (order one end and pay another - basically you need to wait in line twice) Coffee: tastes like instant coffee, not fresh brewed coffee. Ordered Caffe Latte like the menu stated and got questioned by the cashier what kind of Caffe Latte I want to order... weird... it's on your menu? Bagel: Good, but not anything special. Cut uneven, so one side was under toasted the other was over toasted. Tip: Be prepare to be confused & put up with attitude. read more

It was very busy when I walked in this morning but thankfully I ordered ahead. I stood by the pick up counter for no less than 5 minutes just waiting for an employee to make eye contact with me. FINALLY someone looked up at me but quickly looked away, I motioned that I had a pick up and she said "the pick up register is closed. we only have one register" and motioned me to get in the long line. No, thank you. I walked out and left. It would have been nice if they would have mentioned this to me right away so I didn't waste my time standing by the pick up counter. Someone please train these employees on customer service. Is it too much to ask for a greeting when you walk in the door and some direction if the pick up register is closed? I went in at 8:45am on August 7th and there was a man at the register (seemed friendly) and two women preparing the orders (both incredibly standoffish and unapproachable). read more

I went there last Saturday morning. There were so many people! The cash register person was nice. One of the employee was so mad because somebody spill the coffee. I understand her frustration but she was complaining super loud. I felt little uncomfortable. The coffee is always good and the bagel in the Saturday morning is always good. However, that employee's voice was little annoying. I wish she had the professionalism. Compare to other bagel place, the cream cheese was little lesser and the bagel was little burnt. It is okay because it is Saturday morning. read more

Einstein Bros. Bagels - Classic Bagels - Bagels Near Me - Irvine, California

People can be so grumpy! The girls behind the counters do not enjoy being there. Went a bit before closing and no smile, no welcoming, just what do you want? I got a blueberry bagel with cream cheese and when I started eating it it had a savory taste to it. Maybe onion powder or garlic powder? I wanted something sweet but the savory taste just did not let me enjoy the bagel. Sad read more

When I was looking for an Einstein's near my new home, I came across the page for this location and was curious why their rating was so low. How can an Einstein's be terrible? Sure, the corporate chain bagels aren't the best, but certainly cannot be all that bad to merit such a low reputation. Turns out their reputation is a bad one for service, mostly, and I learned that firsthand myself this morning. I come in for the special Mother's Day bagel orders -- heart-shaped bagels -- because of an email from corporate saying today is the only day to obtain them. Email hadn't mentioned preordering whatsoever, but apparently that is what you need to do to get them. I was a bit annoyed but that became exaserbated when the manager decided to school me on how he is unable and will not make heart-shaped bagels in their 30 different options because that would not make sense for business. Fact is that whether preordered or not, the special offer is explicit that the bagels only come in 3 flavors -- not 30. Not sure why they couldn't pre-make some bagels in just the 3 kinds, but whats the point of making up things to argue. I don't usually write a review on bad service, just bad food. But it looks like this Einstein's doesn't remedy their solid reputation for bad service. I have only been here 4-5 times, service has never been great but not as bad as today. Felt rushed to make my order and staff were unhelpful. Bagels are okay. Service aside, their bagels probably get a B-. Coffee is cheap and tastes like it too. Not sure what the local bagel stores are yet but I'm about to find out. What is the point of going someplace to be treated rudely and eat a not-horrible-but-could-be-better bagel? read more

My readership should know I really like Einstein's Bagels. It's a nostalgia thing for me, and if you don't know about their awesome shmears, I feel sorry for you and you should go there ASAP. This is a chain. Costco used to have their bagels but now they carry Bruegger's Bagels. (Ewww.) (Just kidding, who doesn't love bagels.) We went in because they offered me $1 off on a lox bagel, but somehow their machines weren't working so we received a free coffee instead. (Score.) Vanilla hazelnut is bomb diggity. If you're like me and like the smells of these things but not the taste, this coffee is for you! We decided to sit on the patio on this cozy 90 degree morning. It wasn't too bad with the hot coffee and toasted bagels. The bagels definitely rival my favorite bagel place, Julie's Cafe in Diamond Bar, but is definitely a close second for me, even with the current Yelp rating. The bagels are not as large as the Costco ones, which is a welcome thing considering you're eating a whole bagel (equal to four slices of bread). Everything was pretty standard about the bagel in terms of ingredients, nothing slimy or old tasting. Enjoyed it very much. Will be back! Restaurant can get kinda crowded so I would somewhat expect that you'll have to sit outside in the morning if you don't get there early. SHMEAR!! read more

Einstein Bros. Bagels - Vanilla Hazelnut #mugmustache - Bagels Near Me - Irvine, California

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Food: - Cappuccino and latte are the only things i have tried. both the latte and cappuccino had too much foam and very little coffee.. it feels like drinking milk foam with a hint of caffeine. totally disappointed. - they have tons of bagels with different flavors. the sesame one ran out faster than the rest. the bagels look pretty good but some didnt look so appetizing or fresh. maybe leftovers from yesterday?! - different flavors of spreads are available to buy to go as well. might be a good idea to buy it and eat it with breakfast toast perhaps.. Service: - there were 4-5 guys working behind the counter even though there were barely anyone inside. maybe they should try to clean the dirty and messy dining table instead of idly chatting. - my coffee came out pretty fast which isnt surprising because i am only drinking foam Price: - these two cups of joe cost me a little under $6. pretty expensive for the quality of drink i got. spending it on starbucks or peets or coffee bean is definitely a wise decision. read more

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I just cannot believe how incompetent Einstein Bros Bagels is. Their awful app (iOS) shows that the store is open for curbside pickup at 5 AM. It looks like someone forgot to update the internal hours and now I am waiting until 6 AM (30-40 minutes) for them to open... I would have loved to cancel my order but their app does not give you the option of doing so. It's 2020, I don't think it's hard to update the hours and prevent mobile orders if you're not going to be opened. read more

I like their bagels but I always reluctant to visit this location because it's a rare treat if they smile at you or display friendly attitude Today I gave them a coupon for free shmear with purchase of six bagels and that made me buy another tube of shmear because the coupon indicates it only good for half bagel box. Who knows these bagels taste so good when you pile so much cream cheese on them haha. What to do with two tube of shmear when you only have six bagels? Oh brother! read more

When we got in at 820 there was 1 person in the store waiting for his food. I ordered my bagel double toasted and it came out cold and on a different bagel than I ordered. Apparently this place doesn't give a hoot about what you order. They are rushed and understaffed. Please save yourself the money and go to a bagel store that pays more attention to your order if you want hot food and the right bagel. Lost my patronage for sure! read more

Terrible terrible TERRIBLE service. Very Rude staff. Manager was a brunette girl behind counter, and she doesn't seem to care about customers or their concerns. Claimed they had curb side pickup, placed order, called them to bring it outside as instructed, nobody picked up, after 10x calling Went inside, explained to manager what was going on. She Didn't seem to care. Also i said my sides are missing which I paid for. Didn't flinch, and said nothing she can do for it, didn't provide a discount or any apology. Hope they reach out to me to resolve this, either way, I will make sure to inform all my friends and family to not support this bagel shop. read more

If I didn't love their bagels I would find a different place. Customer service needs work. I bought a baker dozen on Monday and received the wrong bagels. Went back to explain and no compassion. She didn't ask or check if I had a reward or BOGO to minimize cost. So I ended up buying another 1/2 dozen at regular price. Moral of story check your order before leaving. read more

This location certainly needs to have their customer service revamped or overhauled. In one of those instances, person helping me seems to be out of it. I was buying only half a dozen bagels and was pointing out the bagels I wanted, The guy just picked up bagels I was not even ordering. You can tell since he since he was not even close the bin the bagels I wanted. Sure enough, I checked the bag and the guy gave me plain bagels. I told him I can tell from the bag that they were just plain bagels and wanted something different. He never even looked inside the bag and insisted that he got the order correct. I was not leaving the place until I got my order correct and so one of the ladies behind him intervened and got my order right. This morning, my gift card, purchase over the holidays, has some balance left and actually verified online when I got to the office. As I tried to use the gift card, error showed up on the register. I was not surprised since the $5 free gift card that came with purchase of a $30 gift card never worked. I found the lady helping me this morning patronizing and was trying to rush me out and does not seem to resolve the problem. She did not even give me a receipt and had to come back to ask for it. It is a pitty that a good business such as this may loose customers due to some of their employees. read more

I don't eat bagels very often. Back in my younger days, I used to love them and liked to try the different flavors! It sucks that when you get older, you really have to watch out for calories, carbs, sodium, etc., etc! However, on those rare occasions where: 1. I didn't eat dinner the night before 2. I had to work at 6:30 am 3. I desperately needed something to eat that would tie me over until lunch.... I did make a stop here because I didn't feel like buying a pastry from Starbucks, they were open early, and it was located close to work. The bagels were always fresh and very good! I always thought the bagels were on the lighter side and not as thick compared to other bagel shops. Their cream cheese, which is called "shmear", was awesome as well. Tasted just like regular cream cheese, but with a whipped cream feel to it! Customer service here was never really the best, kind of depended on who was working. Some of the employees were friendly. Some of them liked to ignore customers, make us wait long in line, or didn't even thank us for our business. Hopefully they will improve on that some day. I no longer live in the area, but thanks Einstein Bros for satisfying my tummy in the past! read more

Well, I have gone back to see if the customer service has improved and am impressed. Today was my second time in my attempt to have my mind changed and the same girl was there both times. I feel bad I did not get her name, but she IS RAD. Pretty, longish straight dark hair is my best description. She came over after I wasnt very happy about hearing that they are discontinuing my chicken salad, and had a wonderful conversation with my husband and I. I love the freshness and quality of the bagels and will continue to frequent thos location because of this lively young lady. read more

I go to this place way too often for it to be average, but sadly, that's just how it is. Things that have and haven't been said: - $3.79 for orange juice from concentrate. Odd. - Their berry smoothie is made with some weird milk substitute. - Bagels have corn syrup in them. All of them. - Coffee station consistently dirty. - Cream pitchers consistently empty. - Service consistently bad. Like, really bad. I suspect the manager has never run a food service establishment before, because this location is overstaffed and disorganized. Three stars is pretty generous. If you don't like cream cheese, they have a honey butter spread and cinnamon butter spread that are divine. I enjoy their bagel dogs (not on the menu?), blueberry bagels, and cinnamon toast sandwich over any of the other fare in this shopping center. read more

Einstein Bros. Bagels - Cookies apparently decorated by toddlers. - Bagels Near Me - Irvine, California

I went here this morning before work and let me tell you, if you're in a rush, don't bother! There were 6-7 workers behind the counter. The coffee maker was overflowing on the table, coffee everywhere. It took them over 10 min to get me my bagel with cream cheese, not even toasted! I don't know what anyone behind the counter was doing but running in circles. The only person doing stuff was a tall guy with a red beard. He deserves employee of the month because he was the only one actually getting orders out! I love their bagels but their customer service and speed need to major help!! read more

Love the bagels here and you can't beat the Monday deal! The manager is super friendly and always a great experience

I've been in 3 times now, and have to say I prefer it to bruegger's bagels. The ingredients are oh so fresh, service is super fast and friendly, and it's decently priced! Love the classic lox and bagel w/ salmon and capers. Although...I prefer more tomato, less onions and capers BUT it's still delicious! They also have thin bagels, which are a nice alternative since bagels are seriously a lot of carbs. Got the egg thin bagel, and also the mushroom, spinach and cheese thin bagel. So delicious and doesn't give that heart attack most more egg sandwiches do! read more

Einstein Bros. Bagels - The thin wheat egg, mushroom, and spinach bagel. - Bagels Near Me - Irvine, California

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I love this bagel shop. I definitely love it more than bruegger's. I usually come in late afternoon and the selection isn't the greatest, but there is always something. I have yet to be disappointed with any of their bagels or the bagel sandwiches. The coffee is also good. It is also self serve and free refill, unlike their counterpart bruegger's who has the coffee behind the counter. I am super obsessed with Fall and I try to cling of to anything I can during fall since CA doesn't have seasons and this place has the pumpkin bagels out in the beginning of September. HALLELUJAH. bruegger's did not.. boo. The pumpkin walnut crunch bagel is super yummy. The regular pumpkin bagel and schmear is also amazing. I love their everything bagels! I only wish there was everything on both sides. I give this place a 4 only because of the service and lack of options when I come (not always their fault since I come right before closing). I usually get very uneducated cashiers and some have been very rude. Haven't had wrong order yet though thank goodness. read more

Einstein Bros. Bagels - Bagels Near Me - Irvine, California

Went here this morning to get a "blueberry" bagel along with a chocolate croissant to go. My gf and I take a bit of the "blueberry" bagel and there is absolutely no taste of blueberries but instead it's raisins, cranberries and cinnamon. I go back and stated that I ordered a Blueberry bagel and told the female at the register that this is not correct bagel and this is the 2nd time in 6 months I got something other than blueberries. This is what she gets the manager, Amanda P. from the back and tells me that what I ordered and received was a "Blueberry" bagel. She gets another bagel from the bin labelled "Blueberry" but cut it open and it does looks exactly what I purchased but the berries inside are not blue at all and are red. I explained to her that blueberries should be blue or purple and not red. I stated possibly it cranberries instead and she slices their Cranberry bagel to show me that the cranberry bagel looks different which it was bright red. She informed me that their bagels are pre-packaged and that each location bakes them. So she just goes off by the package without tasting them. So I asked for a refund and then Amanda, who is the Manager is having difficulties a simple transaction of a refund so I just told her to forget about the refund and left. Even the customer behind me states those don't look like blueberries and like cranberries or raisins. Afterwards I head to Shirley's Bagels and get actual Blueberry bagel and take it to Eisteins to show Amanda what actual blueberries look like. They are are not red, but purple or blue. The "Blueberry" bagels at Eisteins does not consist of just blueberries as other berries are mixed within. You be the judge. read more

Einstein Bros. Bagels - Does the left bagel look like blueberries? For comparison the right is Blueberry from Shirley's Bagels. - Bagels Near Me - Irvine, California

Bagels are really good and well-cooked. They even have extra food for breakfast and lunch, which is real good as well. Drinks there are pretty good. :) Problem is the staffs and the manager. They may be friendly when they talk but when they give you "the looks," it's not a very pleasant look. Sometimes it would make you irritated. read more

Food is good. Service and Apps bad. Not all item is in apps and i always end up in walk in order. I ordered coffee and bagel . Got the food, not the drinks. I have to verify my order. read more

Still posting false hours on their app for this location after telling them months ago because they don't apparently care about customers. There's other bagel places close. read more

Disappointing. hate writing low reviews. Idk what to write. Just doesn't taste fresh. The avocado is bland. Customer service is fine, coffee is fine. Bagel options are cool but nothing seemed fresh. The daiya vegan cream cheese was good and it's cool that they have that. read more

Einstein Bros. Bagels - Bagels Near Me - Irvine, California

Great einstein location. Can't go wrong with a begal breakfast sandwich! Coffee is delicious & I mixed the vanilla hazelnut with the dark roast. read more

Einstein Bros. Bagels - Bagels Near Me - Irvine, California

Just went to the Einstein bagel in Long Beach and i would say they rock... much better than the one in Irvine... People behind the counter were so friendly and customer was above expectations.. bravo. And they know how to make Lox with lots of salmon and they dint skimp like Irvine store does.. Thx you Long Beach Einstein Bagels!!! read more

Einstein Bros. Bagels - Where the Salmon?? SMH!! - Bagels Near Me - Irvine, California

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They have gone down every morning I get there they're slow not many people in line but they're slow the manager attitude does stink when you ask her a question it's like she's too busy answer the question I will be calling the corporate office read more

Very good bagels and friendly, laid back staff. Although the coffee is in various thermoses, the quality is very good and most importantly, the coffee is hot and wakes you up. Wait on Saturdays at around 10:30am is 15 minutes, but worth it. read more

I gave a shot again after the last week disappointment from the lady, Cathy, who insisted nothing wrong with the bagels I got. Today, I took the picture n did the comparison. Went in, she was not there. Talked to another lady who is very nice. I have four star for her customer service. Yet, I hope she did let Cathy know I showed the picture what over baked bagels are! read more

Einstein Bros. Bagels - Top: over baked garlic bagels bottom: regular garlic bagels! Yes I m regular customer for ur bagel so I know the difference. - Bagels Near Me - Irvine, California

I've been shopping in this shopping plaza for years and I've FINALLY tried this spot! I'm so glad I did! It was pretty busy on a Sunday morning. The whole place was packed with customers and the line was almost out the door. I ordered an everything bagel with cream cheese. IT WAS AMAZING... or maybe I just like bagels a little too much. It was packed with just the right amount of cream cheese. My boyfriend had a breakfast bagel sandwich with eggs, cheese, and bacon.. yumm! With two iced coffees, our breakfast cravings had been satisfied! Friendly staff too! I can't wait to try some of the other stuff on their menu! read more

Overall a fun experience when it isn't packed. The atmosphere is serene during the morning and the place is clean, customer service was adequate and not rushy. Overall I was pleased and the Orange juice is always great! Bagels are tasty but not the best but their spreads are great! read more

This is the best place to get bagels. Bring in a bucket for your coworkers, and they will all love you ;) Also, be sure to sign up for their email list because they are always sending out special offers and coupons! The bagels are soft, never stale, and come in a huge variety of tasty flavors. They also have a whole bunch of "schmears" to choose from. My personal favorite is the sun-dried tomato. Customer service here is on par with what you would expect from Irvine (good), but it is a little slow, both in the morning (when many people are stopping in on the way to work) and during lunch (when there is barely anyone there). If you love McDonald's breakfast sandwiches and are in the mood for something a little "more", Einsteins offers plenty of options for that too (even for the health conscious). I had a lox bagel here today for lunch. Since it was later in the day, they were out of a lot of the bagels I wanted (whole wheat, everything, etc). Had to settle for a sesame seed bagel. The red onions were extremely strong though because they were cut very thick. That was a turn off. I ended up picking them off the bagel. read more

Einstein Bros. Bagels - Nova lox bagel - Bagels Near Me - Irvine, California

I was just there and my coffee I ordered was an iced caramel macchiato and it came out hot. They "remade" it by just putting it in a new cup with ice. I think this is the worst tasting coffee I have ever had! Super disappointed considering it wasn't cheap. I'm never going to order a coffee from them again! Not happy. read more

I'm very disappointed in the decline of this specific Einstein's bros bagels. I have been coming here for more than 5 years, and though the taste of the bagels is still as great as I remember it, I cannot stand the way the employees at this location conduct themselves. From the moment you walk in now you can feel an unwelcoming discomfort in the air. Besides the near robotic unenthusiastic 'welcome' when you enter, the employees seriously lack communication, among themselves, and with the customers. There is no sense of urgency to take care of the customers needs. One time I tried to use the curbside pickup and after arriving and calling for nearly 10 mins I decided to go in and see what was going on. I stood at the counter waiting for an employee to notice me but everyone stayed very busy in the bagels they were making or whatever they do back there. I yelled over to one of the girls as she walked by that I needed my curbside order. She said oh you don't have to come inside just call next time! -_- I told her I called 13 times no answer. To which she responded "oh, what's the name on your order?" I could understand if they were super busy and short on staff, but when I used to go to this Einstein's they had a line out the door and the manager there was this older blonde lady who was loud and quick to take care of every customer in the room and get that line down quick with people leaving happy. I miss that Einstein's please find a way to fix this! I love the bagels still and don't want to find a new place. Ps you should add Apple Pay take away curbside and allow people to choose more precisely in the app. EDIT: still had some points in my Einstein's mobile app so I decided to place a pick up order for a bacon egg and cheese bagel. Was kinda cautious since I had just written this review a few days before. I had good reason to be too, I opened up my bagel to find a black hair inside... disgusting! Well that was the last straw for me, eat here at your own risk but consider yourself warned. read more

Bagels were okay but the service is a bit slow. That wouldn't be a big deal but they only allow 5 people in the restaurant at one time and have 4-5 people waiting for orders. read more

Great bagel joint in Irvine. I believe they have a bucket of bagels for $13. 12 bagels and 2 choices of cream cheese. It's a pretty good deal to buy for co-workers or a group of friends. My favorite by far is their Lox Sandwich! A little pricey but I love my smoked salmon. read more

Einstein Bros. Bagels - Lox Sandwich $5.75 - Bagels Near Me - Irvine, California

Absolutely awful service. My girlfriend made an order the night prior for a dozen bagels for pick up at 6:45. Not only were the bagels not ready, making her late to her hospital internship, the cashier (brunette girl) was extremely rude to her and would not help her. Literally served multiple other customers BEFORE sorting out the order, and swiped my girlfriends card WITHOUT telling her the total of the order with a coffee. Additionally, once the order was finished, the staff did not notify my girlfriend that it was ready to go, leading to another delay. To top it off, no receipt was given so there was no way to notify management which employee was giving such awful and rude service. Absolutely will never be back and I recommend you go anywhere but here. read more

Suffered bad service this smoking windy morning at this place. The cashier seems disliking her job. That's it.

2.5 After 5 years seems things still haven't gotten better at this location -__- I even lived in Irvine for one year and came.t this location on a basis to see if it was really that bad, and it is just that bad! Customer service is inconsistent, orders come out wrong more times than good. There could be a huge line forming yet one employee thinks it's okay to let the other employee take the brunt of the chaos while she sweeps or does unimportant side work. Bagels are unevenly cut especially when they just chuck them into the cutting machine, your more likely to get one good half of a bagel and the other half is more like a bagel chip. Last time I checked, you were paying for a whole bagel right?! -__- My most recent experience was yesterday (09.19.17) For one second I had a glimmer of hope because it seems there is different staff and the employee at the counter was so friendly and nice! We were the only ones in the store so I don't know how our order was messed up, wasn't some complicated algorithm or anything yet it still got messed up. I caught one of the mistakes while we were still there and went back to get it fixed but the other one I was already back home and so ticked off! They offer surveys on your reciept but what good is it if corporate/management won't take any action to fix anything?? Will I come back? Probably, their bagels and schmear are the only thing keeping us coming back. I still believe the employees aren't being properly trained and just winging it which means you have a higher chance for your order being wrong. read more