Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

I was so dissatisfied with my experience at Trek today I downloaded Yelp to write a review…read more The clerk (not bike knowledge god like they think they are) snatched 2 different objects out of my hands while I was holding them either reading the box or comparing colours with other products and took them up to the till. Presumably this has something to do with Covid precautions, which makes little sense as I had already touched the items with my hands. He is wearing the same rubber gloves he used with the last customer, has no face mask and was ok hovering right next to me while I looked at the shelf. If a customer not handling products is the procedure, post it on the wall and greet them with it or explain that. Do NOT snatch items out of your customer's hands, then walk to the till with it assuming that I am going to buy it. Covid is not an excuse for having zero interpersonal communication abilities and grossly high pressure sales tactics. A message to the staff at Trek: you never know who you're talking to, and being condescending toward a more highly qualified mechanic and cyclist than yourself is not a good way to earn repeat business. Remember that you work in retail sales and are no more special than a sandwich artist. Also remember that grabbing things out of people's hands is rude and shamed upon even for toddlers. I will not be returning to buy even a valve core from these nimrods, and I am going to make it my mission to spread this experience with my family and friends in the local bike and dirt bike community.

The staff here are so helpful and informative. I called in prior to going in to check to see if…read morethey were open amidst the Covid-19 business closures and they were open and were taking in customers one at a time. They were super safe and offered gloves and sanitizer upon entry. Tysen helped me pick out a new bike and was so helpful from the beginning to the end. He also took his time and was so patient with me even though there was a huge line outside. He didn't hurry me at all and I felt so comfortable the whole time. He also really knew his stuff! I am super happy with my experience here. Thank you, Tysen!

Thanks to Urban Pedal Rentals and Volt Bike, I did something I've never done in the 30 years I've…read morelived in the Vancouver area - biked across the Lions Gate Bridge! The process was easy and entirely online. Our bikes were delivered directly to our hotel bang on time and picked up the same way. We had a blast riding around and will definitely do it again!

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

I live close by and have been there twice and I think that's enough for me, lol. Once last year to…read moreabout a bike tune up. I was new to road bikes and was asking questions about timelines for the tune up. I was told by the mechanic that it could take a week, maybe three depending how fast the other bikes go. Apparently some people had their bikes there for a month and if I didn't like that to go elsewhere. Fair enough. I left the store and got a tune up done elsewhere as suggested. This year, I went to Velocity out of convenience to pick up a shifter cable...$10!. Meanwhile MEC sells them for $4. I bought it out of convenience but didn't feel good about it. Location is good for me but it will be a last resort place for if at all.

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!

Rented a road bike, clipless shoes, and an ebike…read more Everything was great! Nice guys, have some route recommendations. Bikes were in good condition.

If you find yourself on Orcas Island in the San Juan Islands take a tour with Wildlife Cycles…read more We're in Deer Harbor and Ben though they were closed today the owner, Vicki went way out of her way to accommodate me and my friends. She set up an E-Bike tour that was epic. Her and her team went way out of their way to say the least. When on Orcas and you want to tour the island via E-Bike Wildlife is a must!! Peter is the Man!!

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

We rolled into town late in the evening and were looking for MTB rentals the very next day. The…read moreguys were super cool and friendly, they hooked us up and made us feel like we belonged. The Ripley V5s they gave us were so much fun! Galby is such a great place to ride MTB and Bellingham feels like an all-week destination. Next time we will need to stay much longer and explore the park/other areas, and maybe even hit the pump track down by the water at Trackside. Cheers!

Very close to Stanley Park the ebikes worked really well gave us good instructions nice helmets and…read moregot us in and out pretty quickly. Stanley Park was fairly flat and slow so I think normal bikes would've worked just fine but E bikes are always fun especially if you have never been on one I would highly recommend this spot.

Excellent service, Lyla helped us and was SO friendly. Prices were affordable and flexible (you pay…read morefor the time you use) and helmets were provided. I enjoyed doing the Stanley Park loop and felt very safe as someone who is typically nervous on bikes. My only wish was that I had rented gloves. Thanks Jo-E Bike Rentals!

We decided to go biking around Stanley park and visited Spokes to rent our bikes. They had multiple…read moreoptions of bikes (e-bikes, fixed-gear, city bikes and tandem bikes) The staff were friendly and helpful, recommending bikes based on your comfort. Their prices are a bit higher than others around there, but I think the quality of their bikes make up for it. The experience of renting the bike was smooth as you only need to provide a credit card on file before you rent and are only charged after you return the bikes. This removes the hassle of calculating how long you would want to rent the bikes for. They also provide helmets so you don't need to bring anything with you. I'll be sure to stop by there again before summer ends for sure :)

We wanted to bike around the Seawall / Stanley Park, so came here for bike rentals. Their location…read moreis super convenient and you're just a 5 minute ride from the seawall. We opted for regular leisure bikes but you can also rent e-bikes here. The registration process was easy and we were in/out in 10 minutes. They provided the bikes and helmets as well as baskets if we wanted.