I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

UPDATED BELOW. They seem to only service their own bikes! I recently brought in an e-bike from…read moreanother manufacturer (GO Power-Explore) and they refused to fix my flat tire giving me a song and dance about legal liability issues and difficulty in dealing with a rear wheel motor etc... So I managed to get it home and changed it myself. I just wish I hadn't bought the replacement tube from them. I got and email from them apologising profusely which is nice and good business practise. They did state that in the future they will repair my non-Trek bike providing I sign an agreement releasing them of all responsibility if they screw up. So I am bumping them all the way up to 3 stars.

I was so dissatisfied with my experience at Trek today I downloaded Yelp to write a review…read more The clerk (not bike knowledge god like they think they are) snatched 2 different objects out of my hands while I was holding them either reading the box or comparing colours with other products and took them up to the till. Presumably this has something to do with Covid precautions, which makes little sense as I had already touched the items with my hands. He is wearing the same rubber gloves he used with the last customer, has no face mask and was ok hovering right next to me while I looked at the shelf. If a customer not handling products is the procedure, post it on the wall and greet them with it or explain that. Do NOT snatch items out of your customer's hands, then walk to the till with it assuming that I am going to buy it. Covid is not an excuse for having zero interpersonal communication abilities and grossly high pressure sales tactics. A message to the staff at Trek: you never know who you're talking to, and being condescending toward a more highly qualified mechanic and cyclist than yourself is not a good way to earn repeat business. Remember that you work in retail sales and are no more special than a sandwich artist. Also remember that grabbing things out of people's hands is rude and shamed upon even for toddlers. I will not be returning to buy even a valve core from these nimrods, and I am going to make it my mission to spread this experience with my family and friends in the local bike and dirt bike community.

Thanks to Urban Pedal Rentals and Volt Bike, I did something I've never done in the 30 years I've…read morelived in the Vancouver area - biked across the Lions Gate Bridge! The process was easy and entirely online. Our bikes were delivered directly to our hotel bang on time and picked up the same way. We had a blast riding around and will definitely do it again!

I booked a tune-up for my bike here last year. The service was outstanding, and the price is…read moreextremely reasonable. I paid less than I expected. I was out for a ride this evening and hit nasty pot-hole in Fort Langley. My gears started slipping and I didn't think I would make it home. I popped in, and, even though they were closed, they threw my bike up on the stand and quickly got me back out riding!! I will not be taking my bike anywhere else from now on.

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!

This review is about business ethics & just straight humanity. I decided to take a trip from…read moreAnacortes over to Orcas Island on my personal E-bike to ride the island and up Constitution Mountain. About 2 miles from the top of Constitution, my motor seized up and I was in a really tight spot. I coasted back down to the campground and started putting water on the hub to cool it down, but it was already shot. The problem was, I was solo and didn't know anybody on the island. I called multiple businesses and taxis, but no pick up or responses. I left a message with Wildlife Cycles, thinking they may have a solution for a way to get my E-bike and I back to the ferry terminal, which was about 16 miles away. Hell, the closest hotel was in East Sound, a couple of hours walking a bike on a narrow road. With the sun getting lower on the horizon, my last resort was hitchhiking, to which a lovely local couple, and fellow bike riders, picked me up and gave me a ride all the way back to the ferry terminal. Within that time, Wildlife Cycles texted me back!!! Mind you they were the only response that I got from the entire island. The gentleman explained that he was off island, but asked me what my current situation was and what my plans were. I informed him about the ride I had got and how I no longer needed his assistance. Think about it, I didn't do any business with Wildlife Cycles, as I had my own E-bike, but yet they still reached out to help a bicyclist in need. I have no doubt if I still needed a ride, they would have 100% figured out a way. This small interaction speaks VOLUMES about how they run their business and who they employ. Hats off to Wildlife Cycles!

If you find yourself on Orcas Island in the San Juan Islands take a tour with Wildlife Cycles…read more We're in Deer Harbor and Ben though they were closed today the owner, Vicki went way out of her way to accommodate me and my friends. She set up an E-Bike tour that was epic. Her and her team went way out of their way to say the least. When on Orcas and you want to tour the island via E-Bike Wildlife is a must!! Peter is the Man!!

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

Better prices than several other bike rental shops on the same road…read more Regular geared bikes were $9/hour, every extra 30 minutes the half price gets added. Can return it anytime before their closing hours. Free helmets, bike locks, and baskets if needed. Staff are friendly and let you try different bikes to find the right fit. Bikes are well maintained, comfortable, and ride smoothly. We've rented from them multiple times and keep coming back. If you're renting a bike in the area, I'd recommend these guys over the shops right at the entrance--better prices and great service!

Bike shop near Stanley Park that has not only bikes and e-bikes but also includes helmets, locks,…read moreand cargo baskets if you want at no additional charge. Hope got a regular cruiser and I got one of their e-bikes to try out. Both bikes seemed practically new and rode well. I'd never ridden an e-bike before, but I enjoyed the J725 bike I was on. I think it had a 48v battery with a 500w motor and a cadence sensor. It's also really heavy but I only noticed that when I tried to pick it up. The e-bike was fun but totally unnecessary for Stanley Park- there was one steep but really short hill and a longer (but not really long) incline. I probably had the pedaling assist on for less than 15 minutes total during our three hour ride (most of which was spent stopped at various scenic stops, not riding), and perhaps 5 minutes of that was where it was really useful. It's a great way to try out the e-bike experience though, at least for one with that kind of sensor. Service at checkin and checkout was quick and helpful. The person showing me the e-bike seemed new though, he did a good job of showing me the e-bike features but didn't know whether it had a cadence or torque sensor. He also forgot to show me how to work the shifters, which turned out to be the trickiest part of the bike, I had to ask after I went up and down the alley next to the shop and couldn't figure it out. Cost seemed pretty reasonable once you factor in the included helmet and other accessories.

The staff here is great. Went through everything and answered every question. I've never ridden an…read moreE bike but it made the trip around Stanley Park a breeze. This is probably the closest rental to the park entrance. Will definitely rent here again.

We decided to go biking around Stanley park and visited Spokes to rent our bikes. They had multiple…read moreoptions of bikes (e-bikes, fixed-gear, city bikes and tandem bikes) The staff were friendly and helpful, recommending bikes based on your comfort. Their prices are a bit higher than others around there, but I think the quality of their bikes make up for it. The experience of renting the bike was smooth as you only need to provide a credit card on file before you rent and are only charged after you return the bikes. This removes the hassle of calculating how long you would want to rent the bikes for. They also provide helmets so you don't need to bring anything with you. I'll be sure to stop by there again before summer ends for sure :)