Don't bother driving there, nothing they have on the website is in stock. May as well just go to the company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend. read more

Kinetik Cycles - Bikes Near Me - Coquitlam, British Columbia

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to trek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude. read more

Kinetik Cycles - Receipts - Bikes Near Me - Coquitlam, British Columbia

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In a COVID world where bikes are in high demand, bike shops show their true colours, and unfortunately Kinetik was the definition of mediocrity. After waiting in line for quite some time, I was disappointed to find only 2 or 3 sales staff working inside, in a customer-centric world, you hire more staff, so people don't have to wait. I was looking to buy 5 bikes. The sales staff was very eager to help, and was polite, however, when referred to the manager about more specific questions about maintenance plans, she was abrupt, rushed, and not very helpful. I wouldn't say she was rude, but attitude in a phrase could be summed up as "yup, we are busy, we have a lot of customers, and we don't need your business, we don't offer any deals, and what you see is what you get" So in summary, if you go in with very low expectations, you'll probably have an ok time, but don't expect the customer service or deals of pre-covid times. I ended up buying my bikes from a competitor. read more

I've heard nothing but good things from this bike shop. I was happy to find my new bike at their shop. So many great people there. From sales to mechanics, I've had all good interactions. If you need a new bike or need assistance with your cycling needs, look no further than Kinetik Cycles. read more

Well I acquired a rather fancy mountain bike from my brother in law. This means one thing only, I'm gonna take up mountain biking. I'm intimidated and terrified, I have not ridden a bike for over 20 years. The staff at this store, are amazing!!!! I didn't feel judged for being covid over weight, and clearly not a mountain biker. They have lady staff, this is seriously important as I had questions regarding saddle comfort! The man who helped me with my helmet was just as great when I asked my questions regarding brain protection. This is a covid safe place, they are follow the safety guidelines and at no time did I feel "crowded". You may have to wait in line to get in, cause they are a busy shop! Don't worry, they have cover set up to protect from the elements and TV to watch vids. read more

Great store to buy mtb bikes or gear big variety also friendly staff. After getting bad service in almost every other store in town Im happy I found this one! A bit more of a drive but worth it. Keep it up guys we really need people with good energy and customer service in this industry... read more

I purchased a new bike from the folks at Kinetik Cycles last week. Their sales team AND service department helped me make the right choice and tune the bike for my riding style and ability. I went back for a few adjustments like trimming the bars and fine tuning the suspension and they are so happy to help. These folks are the best, from Sasha and Kate in sales to Jenna, Richard, and Eugene. The owner, Fabian, sets up a super-friendly vibe and stocks great products. They all really know their trade because they all ride. Even with the supply-chain issues caused by the pandemic, they have lots of gear in stock and good selection of bikes. This is THE place to shop for bikes and accessories. read more

Brought in my bike for a front and rear shock service, bent rotor, pivot bushings etc. Excellent communication throughout, expectations managed, under promised and over delivered, full transparency. I wish they were a political party. Bike returned to me in better than new condition. Took it for a rip up and down Eagle. Buuuuuuuttttttter! Ear to ear smile. Kinetik is the best. read more

This is my favourite Bike Shop in the greater Vancouver area. If I need maintenance/repair or a part or a bike it is worth the extra 15 minute drive to go see Fabian at Kinetik. He also had one of the biggest selections of inventory on hand. If you need a part he probably has it and won't need to order it so you can get back out on your bike ASAP. read more

I read the review from MK and it's always easy to criticize behind initials only. I have stood in line at this bike shop as well, however it's not because of lack of staff it's because of guidelines that must be followed during Covid-19 (something you may have heard of). As far as deals on bikes what do you expect, there is a serious shortage on bikes and bike parts at this time. Not only will you no longer see the deals you once had seen, all bike prices from all companies are going up 8-12% as increased manufacturing and shipping cost are being passed on to shop owners. As far as criticizing on abruptness of staff, well judging on your unrealistic review I wouldn't blame them. All of my dealings with this shop have been amazing and over a period of over 10 years my family has spent well over $20K at Kinetik and I will keep going back. So to sum up my review as someone who works in customer service himself I would like to say that politeness and service is important but rudeness and unrealistic expectations shouldn't have to be tolerated. Thank you Kinetik for your hard work during these pressing times read more

I have been going to Kinetik Cycles for years. Friendly and knowledgeable staff. Service is excellent. Wide choice of bike brands and price range. Great selection of accessories and parts. Highly recommend! read more

These guys are knowledgeable and very service oriented. We arrived in a pinch and they squeezed in a quick repair to get one of my grandsons back on for a biking class he had the next day. Cool shop too! read more

I had a stroller tire that seemed to have trouble retaining the air. I googled and found this place was close to me. I called and they said they would be able to repair any tire puncture as long as the tire is 12.5 in diameter which it was as mine was s jogging stroller. The staff person who finally helped me out was extremely friendly, helpful and knowledgeable. He was also very understanding in giving an extra hand as I came in with my toddler. I really liked how well they did business. Not to mention he repaired the tire and gave us the old tire tube back as he could not locate the puncture. I was very pleased with their service and their helpfulness and would definitely recommend this store to anyone who has to get their cycles or strollers repaired. Great place and lovely gentlemen on staff!!! read more

This is such a great shop. They carry a remarkable variety of high end bikes and parts, are very knowledgeable, and super helpful too.

Great service, even stayed late to help me with an issue on one of my bikes! Bought two bikes from kinetic and will be buying all my future bikes from them! Best value in all of Vancouver and the lower mainland hands down! read more

Excellent all-round store, spot-on service, solid advice. Carries the Scott line of bikes, which are quite prominent in the US but still uncommon in Canada. That said, they are excellent bikes and offer superior value and performance. I compared about a dozen brands of 29ers before settling on the Scott Scale Elite. Fabian, the owner-operator of the store knows his stuff. read more