I've had some so-so experiences with Edible Arrangements company as a whole. To celebrate my gf's birthday, this seemed like the best gifting surprise since she isn't a big fan of sugary sweets and carbs. I decided to go online, place an order for delivery, & pray for the best. This particular Sunnyvale location was assigned for my purchase - I assume it is one of the closest locations to the delivery address. The ordering process was straight forward and I went ahead with the Birthday Berry Fruit Arrangement. To my surprise, there was no delivery fee for my purchase. Since I was already paying a decent amount, that little "discount" was appreciated. Fast forward, that "no charge" ended up being an additional fee. Lmao!!! Not sure why it was listed as free delivery during the time of ordering and then a charge was tacked on AFTER but whatever. I just needed my purchase to be presentable and delivered in a timely manner. Since I had the time, I quickly did a Yelp search on this EA location. The reviews are pretty terrible to say the least and I began to stress a bit. The email confirmation sent gives you an area to "track your order" which would be great IF it was accurate and actually worked. The hours for the store's business hour stated 9am and by noon, my order was still only listed as "RECEIVED BY STORE". I gave it some more time and by 1pm, the status never changed and I immediately gave them a call. The gentleman who picked up had a very thick Filipino?? accent. He was courteous but it just took a bit of time to get the info I was requesting for. I ended the call with him confirming that the order was received and that the order was in fact "made". They were awaiting for the delivery. Fast forward: Hours passed and yet there was still no delivery. I checked the status of the order again to see that it had changed to "out for delivery" yet nothing seemed to be happening. I'm kind of frustrated at this point and was mentally preparing myself of wasted money when I get a text from my girl regarding the surprise she received!! Whoo Hoo!! The delivery made it to her home safely and according to her, the staff did a good job. I am over the moon and would recommend this particular Edible Arrangements. Don't let the reviews overly stress you out. While I can't speak for previous customers, I am pretty satisfied. 4/5 stars because of the tracking system doesn't work. It is currently 8:48pm and the tracking still states "out for delivery". Lmao!!! It also deducted some points in my eyes regarding the delivery fee. If the business was upfront about the cost, I wouldn't have batted an eye but to list that the delivery was complimentary and then revoke that... meh. At the end of the day, I can say I had a good experience with this Sunnyvale location. I'd easily place another order through them and this time I'll expect additional charges. read more

Edible Arrangements - Tracking status is not accurate but I was glad to see some kind of change. It only took 6+ hours. - Gift Shops Near Me - Sunnyvale, California

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My son is away at school and it wasn't an option to be there for his birthday, so I really wanted to send something special. I called in and ordered an arrangement, some balloons and a specific time to ensure he was home to get his surprise. Everything was perfect and he was so happy and felt my love from afar. It was what I had hoped for and more. The customer service was professional, kind and helpful. The arrangement beautifully done. Delivery was great. I would definitely recommend for your celebrations. Thank you! read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

I ordered the "Be My Valentine Arrangement With Extra Love" from Edible Arrangements for my partner, and it was absolutely perfect! It was delivered right on time and clearly handled with care; everything looked fresh, beautifully arranged, and exactly like the picture. He loved it and said it was so yummy! The fruit was sweet and fresh, and the chocolate covered strawberries were a huge hit. It made Valentine's Day extra special! read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

The arrangement looked just like the picture! The fruit was all really good too! I ordered the single mini cheesecake and it was pretty small, but overall very good. read more

I wish I could give 0 stars.. lol. Very unsatisfied with my order. They SMASHED two orders into on unlabeled white box. I was very disappointed and so confused... I ordered two of the 6ct Box of Cookies Topped With Sliced Strawberries & Chocolate Dipped Strawberries. I ordered two because they were Christmas gifts for two different people. My order was ready on time and I went to pick them up. When I arrived I told the girl my name and waited as she went in back to look for my order. As I waited I looked around at the orders in the fridge for future gift ideas. I saw one order smashed up in a box looking so messy and terrible. I said to myself "Sheesh hope that's not my order!" lol. JOKINGLY... But it couldn't be because I had two orders so they would come in two edible arrangements boxes naturally right? WRONG. To my horror the lady came out and said the messy box was mine. *insert crying emoji* lol. She took it out and through the tiny box window I could see a mess inside. I was so confused. I asked her can she put the orders into two different boxes because they are two separate gifts. She calmly said yes and went in back to fix it. I was hoping she would clean up the mess they made by SMASHING two orders into ONE box. I assumed they would clean up the look when they put it into two boxes. After a couple minutes she came back with my orders, so I tipped the lady and left. It wasn't until I got home and I took a look at my orders and I was sooo disappointed because the messy one I noticed prior was CLEARLY DESTROYED when they originally smashed it on top in the previous box. &Even when she transferred them into a new box she clearly saw it was ruined, (you can't miss it!) and yet the lady made NO EFFORT to fix or clean up the mess they made with their carelessness. I will not be recommending this place to anyone and I don't see myself making another Edible Arrangements purchase in the future because of this. For the money you pay for the Edible Arrangements you would think they could handle the arrangements with a lot more love and CARE but sadly no they do not.... I read all the bad reviews prior to my purchase thinking it was fluke but unfortunately they are accurate. Please choose wisely when considering to purchasing from this location. I will include the photos of what it is supposed to look like versus what I received. read more

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I've attached a picture of what my parents received the day after Valentine's Day after the delivery sat outside overnight in the rain. According to my order, it would be delivered on Valentine's Day, which is exactly what I needed. My parents did not receive the delivery until 11:30 p.m. on Valentine's Day, at which point they were asleep. It's also not appropriate for any business to show up at the door that late at night for any reason. The next morning, the flowers were wilted, soaked, and destroyed from an entire night of rain. I've sent two messages to the company requesting a refund for the entire order. The first refund request I sent was at about 8 pm, one hour after their closing time that day (Valentine's Day). According to my tracking order, they hadn't even started preparing the order by this time. The second refund request was sent after my parents sent me a picture of the ruined order the next day, which sat outside overnight in the rain. I still haven't heard anything back from the company about this unacceptable experience or received any refund. Hence, I decided to write this Yelp review. read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

DON'T do it. First time, and Last. I will NOT be ordering from this Company and I recommended Anyone reading this, to DO the same.. Where do I Start. 1. Workers/Employees barely speak English, have thick accents, where you cannot understand what their saying. If you don't Speak Spanish, your up the creek. You will need to call them, because no doubt, there will be a problem with the order. 2. Website and Delivery Instructions CLEARLY state; Delivery to Residential Homes are delivered by 5pm. Business and Industrial by 7pm. My Wife's 50th Anniversary, order got there, close to 9 PM at night. 3. The Online GPS provided to customers does not update, remains Frozen, will show update, and show the delivery driver stuck in one spot for 5 Hours. 4. When you are concerned, because the order has not been fulfilled yet, their store will be closed. And you will be left in the dark. HOPING, and Crossing your fingers they deliver that same day you were promised, and which you have already prepaid for the Item. 5. Quality is subpar. NOT worth the price. 6. Companies to Use Instead: - "Shari's Berries - "Fruit Bouquet's" - "Spoonful of Comfort" 7. Save your Time. 8. I ordered 3 days in Advance, AMPLE time to get order fulfilled while and delivery while the Sun is still Shining. 10. As Mentioned, they will deliver your order when the Crickets are chirping and everyone at the home is already getting ready for bed, and or is already sleeping. 8. I am seriously thinking of opening up a similiar business to compete, and drive these guys out of business. It Won't be very difficult. Easy Target. And EZ to take out. GOOD BYE NON-EDIBLE ARRANGEMENTS. Never Again. I will be telling everyone I know. NOT to order from this company and to RUN for the Hills. Absolutely Horrid and Terrible Experience. Just Awful... read more

I ordered thru online at 2:30pm and pick up was 4:30pm. I opted to choose the small one since it's only my friend who recently gave birth and husband will eat this. However when I picked it up, I was surprised how big it is and well compact with fruits. Con in the shop No one was in-front, I had to ring the bell twice (maybe they were busy) Staff was okay. Otherwise the complimentary note was followed. Im satisfied. And they do send confirmation that order has been placed and when it's ready to pick-up. read more

Edible Arrangements - Sweet Baby Girl Bouquet - Small - Gift Shops Near Me - Sunnyvale, California

I placed a last minute order for a large tray. I had never ordered from edible arrangement before and the online process was easy. The order was ready on time and pick up was easy. My expectations were definitely exceeded based on other reviews. The whole tray was absolutely the freshest! It even stayed out over night and was just as good as leftovers the next evening. The chocolate they use for the fruit dipping was excellent quality and generously dipped. The additional cupcakes and cake in the middle were moist and the frosting had great consistency. This tray was a big hit at our mountain retreat! Everyone loved it! I will use them again! read more

Horrible customer service definitely would not recommend orders flowers for 65th birthday party and they were dead call to speak with somebody about the issues left my phone number never received a call back. Definitely save your money read more

Edible Arrangements - Dead flowers - Gift Shops Near Me - Sunnyvale, California

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Edible arrangements is great as always. I really enjoy their arrangement! So fun and a great gift!

I got the cheesecake with the chocolate covered strawberry on top. It was super good, but definitely frozen and had strong freezer burn. Also, the front was unattended, so I had to ring the bell twice until someone showed up. They were confused about my order, but eventually figured it out and pulled one of the cheesecakes out of the freezer. Overall, it was okay. read more

I ordered my wife the berry loved balloon gift set with extra love for Valentine's Day and it was delivered on time only issue was it was delivered without the balloons! When I called and notified this location I was offered to have a whole other order sent and I said no I don't need a whole new gift set sent out and the worker offered to refund just the cost of the balloons (19.99) as I didn't get them so I felt that was fair and I didn't want to be greedy and ask for more than i initially paid for. However it's been almost a month and I'm still waiting for a refund. The fruit was tasty but this location has left a bad taste in my mouth. read more

Viniita did a wonderful job with my fruit basket! She made it very presentable with great care and attention to detail. I'd highly reccomend this location and viniita! read more

Late delivery after 9pm and warm fruit that did not taste fresh nor looked fresh. For over $100, this was an absolute bust and waste of money. Listen to the other reviews here: poor quality fruits, late delivery, sky high prices, and nonexistent customer service make this place a skip. Save your money and opt for other gift options. read more

Place is trash. Ordered 3 packages for Mother's Day for my staff and they only delivered 1 and it seem like it's been sitting in the car all day. Chocolate melted. Called and it's been 30 mins still waiting for a manager to call me back. On hold with their main line and still nothing read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

This was the sign up to the rewards program bonus - your choice between a cheesecake or chocolate covered fruit slices. It was an apple, strawberry, and banana. They also have samples of things like a Twix cheesecake whaaaaaaat Those fruit slices were delish! read more

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Great service! I went in and they were able to make a customized bouquet in no time! Thanks!! read more

Don't order from here. Believe the low rating/bad reviews. The customer service/ management is terrible and should be shut down. I've worked and managed customer service industries for several years knowing the value of it and have never had such experience. I'm appalled by their management and astonished why they're still open with so many negative reviews. I ordered for Mother's Day 5/9/21 way in advance. I called on the day of to ask when it should arrive and they guarantee no later than 9pm. They did not deliver, nor did they give an update/ notice that delivery couldn't be completed. I called that night (but they were closed at 9:30pm giving grace period) next day at opening morning, they still didn't have it ready nor completed nor even on the way. Said they're going to deliver around 4:30pm same day and they'd have a manager contact me. Manager never contacted, all excuses no apologies, they delivered it around 5:30pm. $75 for this being late and not quality. Terrible business. read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

Fruit and desserts were luke warm when delivered around 8:00 at night. Chocolate on the fruit was soft. Frosting on the 2 cupcakes was warm. Cheese cake (only 1) was mushy. Everything on the tray was swished and shifted together on one side because it was so warm. Disappointing! Never experienced this before with previous gift's from Edible Arrangements. I believe my previous deliveries were from a San Jose store and this is the first from Sunnyvale. After reading the reviews, it looks like customers that picked up their orders were much happier. That might be something the Sunnyvale store would like to investigate. read more

I was surprised to see the poor reviews for this Sunnyvale location. Today I redeemed my free birthday box of 12 pieces of chocolate dipped fruit. I called the store and they said it would be ready 1 hour, 15 minutes later. I went to pick up at that time, the order was ready, the employee was friendly, and the fruit was packaged beautifully and tasted delicious. They require you to have a mix of at least two fruit among strawberries, banana, apple, and pineapple. My banana bites were dipped in each white and dark chocolate, and strawberries in dark chocolate. Thank you, Edible! read more

This message is directed towards BRENDA and her management. Thank you. I placed an order online and was unable to find where to apply my 25% discount. MOMSFAV25. I called this business directly and Brenda was so kind and super helpful and friendly. She managed to apply the discount. I appreciate the excellent service. Give this lady a raise!!!! read more

I placed an order on April 4 for a fresh fruits box to be delivered on Mother's Day. My mother never received her present today. When I called the phone number, they were closed. I left voice mail. When I tracked the order, it said, "Order received by Store", not "Out for delivery". If they weren't going to deliver on Mother's Day as requested, they should have specified that in the order or blocked the date out. Now I'll have to dispute the charge with my credit card company. I received an email today saying "Delivered" but my mother still hasn't received her fresh fruits box! I disputed the charge with my credit card company. They finally returned my voicemail three days after Mother's Day, and offered to deliver them on the fourth day. No thanks. Refund please. read more

Do not order delivery. I had set a delivery date for a Mother's Day bundle a week in advance. I chose the date, expecting it to be delivered during the day time. I checked tracking # and it was meant to be delivered very late at night. Something happened to their truck, so bundle was delivered the next day. If something didn't happen with the truck, fruit would've been sitting out all night long. When it finally delivered next day, they forgot all the Mother's Day requests. There were no balloons, no special Mother's Day message that I had sent. Wasn't worth it read more

Terrible. Late deliveries. Adjust accordingly to the day or time of year. Evey Valentine's Day, late deliveries, terrible service. Never again. This was the last time. read more

Amazing service! I reached out for a donation to my school's drama club fundraiser and they were very helpful especially at such a short notice. The costumer service on the phone and in person were both great! I'm very glad I got to work with them. read more

I don't write reviews often but I'm compelled to say something this time. Ordered $197 of V-Day arrangements, strawberries and cupcakes on the 6th of Feb for delivery to my wife's work on Valentines Day. Valentine's Day comes and the delivery attempt was made at 7pm. What business, outside of retail and restaurants, are open after 7pm? Needless to say, they missed the mark. The person making the delivery called me to ask where the recipient was to which I told her that she was off and now at home. I suggested that she just simply drop the arrangements off at my residence and the day could have been salvaged (only live like 10 min away from said business). Waited 20 more min, nothing. Reached out to the driver again and she advised me that her manager had told her to come back because the business was closed. That sealed it for me. The business called next day (today) to let me know that they were at max capacity and they needed to reschedule the delivery. Nope. Issue me a refund, please. What good is a Valentines gift that doesn't arrive on Valentine's Day? Besides, they had the opportunity to make it right the previous evening by simply dropping off the arrangement at my place of residence, to which they declined to do. Look elsewhere for holiday type arrangements, like Valentines Day. It appears that they don't have the bandwidth to handle it and, honestly, someone within their management team needs to make and honest, and objective, assessment of that and learn when to start turning business away for the sake of being able to deliver on time, as promised and paid for. There's no harm in that especially if you let people know that you're booked solid. Besides, you can get just as good, or better, products from people on IG doing it as a side hustle then having to rely on these guys to deliver. At least they'll let you know that they are booked solid. If it wasn't for the fact that they issued a prompt refund upon my request, this would be a 1 star review. read more

Worst place I use to work at this place nothing good to say the worst edible arrangement to get fruit or anything actually I packed my own order I payed almost 50 dollars just for the owner (Maria) to say it was my fault since I packed my order n didn't check if there cheesecake are good . she's the one that has to be in handle of that and I didn't get no refund for this the cheesecake had mold on it how is that professional !!! when they don't even check if there cheesecakes are good before putting them on the fridge what the hell what's the whole point on getting a food handler if the owner don't handle the fruit correctly? read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

The employees were very friendly. They were also easy to work with and very helpful. I will definitely use them in the future. My packages were delivered. When they told me they would be. read more

It was my first time ordering from this location. My first experience was my phone call with Maria, she was very helpful and was very pleasant. Then the delivery guy, Thomas, was also pleasant. The first attempt of delivery, the recipient wasn't home. I got the call from him and he was kind enough to plan a 2nd trip. He was very flexible, and super friendly and just altogether gave me a 5-star service! read more

I am a huge edible fan for events or family gatherings. I ordered these for a graduation. Disappointed with delivery, they left them outside by garage as you see in the photo. No attempt to call and ask if someone is home. Which they were. So basically this fruit sat outdoors for over 5 hours. This is not an amazon boxed package! It's fruit! Food! Expensive arrangements! Paid over 125! Suppose to be fresh and not left out for bugs. I am very embarrassed that this gift was handled this way. So ask what delivery service fee really is that you are paying for and how they handle deliveries. Not good business. read more

Edible Arrangements - Bad idea to leave out by garage. Really! Wow - Gift Shops Near Me - Sunnyvale, California

I ordered an edible arrangement to be delivered to my mother-in-law on the Thursday before Mother's Day And I was literally embarrassed when she sent me a photo of what she received. The photo you see on the left is what I ordered and the photo on the right is what was delivered. On top of that, I wanted three balloons but instead got a teddy bear which is not what I wanted or ordered. I can't believe someone allowed this to be delivered. I paid $75 total including the delivery fee. read more

Edible Arrangements - Gift Shops Near Me - Sunnyvale, California

I probably won't ever order a delivery from Edible Arrangements again. I ordered an arrangement for my mom for Mother's Day the day before- May 8th. I got an email confirming the order. Mother's Day came and I got zero update about my order. When I would track the order online, the only thing it would say was that the order was received by the store. I get a text from my mom this morning saying that she got the delivery at 10pm last night! What is the point of delivering this late? People are already sleeping at this time and don't like answering the door that late. The arrangement sat out all night and she doesn't even know if it is still good to eat or not. I'm just surprised it didn't get stolen off her porch. Very frustrating and I probably won't ever do a delivery with them again. They cannot handle the busy holidays at all. read more

Worst place to order from! The order I placed was delivered after business hours and they let the fruit basket at the front door of the business and to top it off it was on a Friday. They did not try to call me to inform me the delivery was unsuccessful or that they had delivered the basket even though the business was closed. When I called to speak to someone, the phone just rang and rang. I left a message and no one called me back. After about a week they did provide a refund, but I still did not receive a call or an apology from them. I will never order from them again. They ruined a special treat and experience. Horrible! read more

Maria is the best employee. If you need some edible arrangements you have to come here this is the best place to get them great customer service and everything read more

Edible Arrangements - Great place - Gift Shops Near Me - Sunnyvale, California

These expensive boxes are trash and don't taste good. Mushy strawberries. Yuck. Cakes don't taste good either . I hate getting these as gifts. For $50 there are so many better options for gifts. read more

Flowers came wilted and virtually dead. I called and asked for a refund. She didn't say she was sorry or offer any indication she wanted to make it right. Kept offering to send more flowers, so I got a refund. Receipt does not indicate refund. Don't use this branch read more

Didn't deliver my Mother's Day gift to my mom as promised per confirmation. I called the store and they said they would "try" to get it out on time the day of. It's now been 2 days and the manager hasn't contacted me - nor has my order even been MADE. I'm my mom's only child and live out of state & this was my way of letting her know I was thinking of her on Mother's Day!! The employees here took advantage of us both instead & could care less. Stay far away from this store. The manager doesn't care about our hard earned money going nowhere & doesn't intend to uphold any type of reasonably expected responsibility. Seriously disappointed and angry that my mom had nothing on Mother's Day. She's only getting older and I only have so many years to put a smile on her face before I can't any longer. Get your %#^! together.... read more

I order an Edible arrangement to be deliver to my eldest sister who lives in San Jose CA. I do not live in the area, so I wanted something different as a gift. At 4:00pm I called to wish her Happy Birthday and thought she would thank me for her gift. After talking to her I mentioned the fruit arrangement and she didn't understand what I was talking about. I called Edibles's and they said that they were open til 7:00 pm., so it would be delivered sometime before 7:00pm. I called my sister back and she said she was leaving town for the weekend. I recalled Edible's and cancelled the order. They would only refunded the deliver charge. I expected the arrangement to be delivered before 3:00pm. Customers should NOT have to wait that long. read more

I ordered a Mother's Day fruit assortment with a balloon, the order was confirmed and was supposed be delivered today. I get an email at 10pm saying the order was delivered successfully, but my Mother didn't get anything. No one rang the bell or knocked on the door, and my family was home all day. No one called or left a note. Why mark the item as successfully delivered when it wasn't successful? And to add insult to injury, they were closed when I called and their voice mailbox was full. $150 wasted, I want a refund. EDIT: I got a hold of someone who explained that their computer automatically labels the delivery as successfully delivered, that there were so many deliveries yesterday, and they could send it out today or tomorrow. I told them no thanks and got my full refund. If that was truly the case, they should have called me yesterday to let me know. read more