Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

We have had the privilege of working with Mark and Your Pool Doctors for at least 10 years…read more We have found him and the company to be very reliable and honest. Just a text or phone call away.

Mark came out today. He claimed in a text for $275 that he would do the following: "Reassembling…read morepumps plugs, filter check and BACKWASH if needed and removing any plugs in the returns as well as taking off the cover and folding it up and putting it away," - his EXACT text! When he got her today, he said he wasn't going to remove the plugs for that price, and said I should get someone else if I want to. So I am! I would just like to know how he could BACKWASH the pool if the plugs were not removed. What am I missing here?? I would never recommend him.

I had a terrible experience with David and Virginia Certified Pool. My wife and I have very busy…read morecareers so we decided to not open the pool ourselves this year. I saw they had a 4.8 star rating on Google and called. I spoke to him first and asked about having my pool opened. I told him that I wanted to open my pool have it cleaned and have everything checked. He instructed me to click on Pool opening on his website. I already had it open because I looked up his website prior to calling. I thought the price was average, $250 based on my previous experiences. I asked that he check the equipment and let me know if I needed anything else. We discussed that Chemicals would be extra if needed. I have a ready supply of all chemicals that I routinely buy from Leslie Pools. His employee informed me by text that he will be late, more like 11 - 1130am. I later received another text saying that there was no power to the pool. I explained that the switch is right next to the pool but he informed me that he had already left. I asked if he will be returning. He stated he will contact his Boss. I left my office and returned home to inspect and nothing was done except the cover had been removed. I uploaded a pic. I turned on the pump no problem. Unfortunately they had disconnect my salt cell and never tightened up the pipes so water spewed everywhere. I received a call from his Boss, David and he was rude! Told me the opening was them removing my pool cover! What? You must be crazy! We spoke prior to making the appointment and I spoke with him personally. His website clearly states that Chemicals are extra! Why would chemicals be extra if adding chemicals is not part of the service? I informed him if they finished the pool cleaning I would be happy to pay and have them continue. I explained that his employee had removed the salt cell and left it all connected. He told me his employee never disconnected the salt cell. Not true as I had just cleaned up the pool area next to the pump and relocated the patio furniture to make everything easily accessible. He was very rude, acted like I did not know what I was talking about but stated he will talk to his employee. I told him to let me know. I came back home later that night to find that they had come back and reinstalled the pool cover. NO RETURN CALL. NO EXPLANATION. STILL HAVE NOT HAD THEM RETURN MY MESSAGES. My wife and I did the service ourselves. Done in less then 30 minutes. Lesson learned. I do not know how they have such a high rating on Google.

I wrote a review and in his response he lies about the outcome. This guy is completely unethical,…read moreunprofessional, and sheisty. Chesapeake General District - case no. GV22003890-00 - summary judgement for the estate. We've been to court twice, the judge ruled against him in both cases.

The owner, Amanda, is one of the most unprofessional individuals I've ever met in my career. I'm…read morenot sure how her company could be successful, as other reviews have clearly shown she has a poor attitude and is very condescending to customers. My bet is that her daddy gave her the business or her husband actually started the company? They miss numerous appointments, and you have to call to find out what's going on, and they say it was windy. We were going to call you; we have to reschedule. How about proactively calling the customer! I would highly recommend you do NOT use this company. It's her way or the highway- save time, take the highway! It's one of the most unprofessional companies I've ever dealt with!!

Almost $700.00 and the pool wasn't clear. EXTREMELY DISAPPOINTED!! I used them a few years ago…read moreand the service was great but this time will definitely be the last time. I watched the workers ( looked like two kids) on my camera and they did a half assed job for three visits and then expected to add on a forth for extra money. I cancelled any further visits and would not recommend them at all!

All-around excellent & reliable service; the pool guy (Evan) is a champ! ;)read more

Evan was awesome. Great service and made the pool look excellent! Will definitely use this again.read more

Absolutely the worst customer service! We used them and at first they were great with assisting us…read moreusing our escrow for a pool cover. But it is clear it was simply bc they wanted the sale bc the services have nothing been short of terrible! They forgot to come clean, charged us for a cleaning we never had and then forgot to order our pool cover! We ordered the cover in MARCH and in AUG the cover was still not ordered! Not only was it not ordered but we were told for weeks it was and that someone would be out to install and finally I called on behalf of my husband to find out it was never ordered! The cover was FINALLY installed Sept 29th!!! They promised us a pool cleaning and they of course didn't clean it prior to covering it and they also left the pumps uncovered Trying to call and speak with Mr Gordy but he continently never available and they never call us back. My husband called 4x and got no answer I called from my number and got answer second ring! The women who answers the calls is very condescending and rude making you feel like you business isn't valued. I am currently waiting on a call back but won't hold my breathe will update review once I speak w Mr Gordy again and see if he does the right to maintain our business or will for sure be switching to a new company of our business isn't valued Response to owner: There was cleaning 4/3/25 that was missed or that weekend also if the order is in Aug why were told it was being installed within two weeks and then when I finally called to follow up I was told it was ordered. SHErry confirmed as she stated "wow I've had plenty of orders come in after this" so clearly it was missed on pool scouts end but sherry conveniently blamed the cover company. (And then FINALLY) placed the order. Long story short is there is no accountability or consistency if there are solely 2ppl maybe it's time to hire more staff to properly run and operate your store. Also a conversation should be w had with Sherry and her attitude and how she speaks to customers. The install should be included in the cover price read these responses says it all don't waste ur money

I asked pool scouts to open the pool and clean it. After opening it and 3x green pool services…read more(@+$150 ea), they told me in reports that the pool was clean and ready to swim. It is not. There is still waterline and below waterline algae. There is debris on the bottom. I was communicating withe the office via txt and after sending pics they have gone radio silent. Do Not Use.

Don was amazing! I was having an issue with my system and he walked me through the entire thing on…read morethe phone. He did this free of charge and offered me a lot of useful advice. I scheduled time for him to come out and help me learn how to do some maintenance things on my pool. He gave me great tips and showed me how to keep things running smoothly. Very knowledgeable and a very nice person.

Amazing and quick and very happy to educate new pool owners like ourselves!! Very affordable and…read morevery kool down to earth people. I would recommend them 100 times over. It was a battle to get it clean then these guys rolled up and made it look so easy. Thanks guys

Response was very delayed. When I told them what I needed, they told me it could be as much as…read more$1500 to fix a green pool. Told me that they charge $150 every time just to drive to the house, plus chemicals. Had multiple other quotes and the most expensive one was $600. Granted, everybody has their price point. Not everybody has a money tree in the backyard. Will not leave a one star because I did not have service but definitely will not leave a five star for the same reason. My review is based purely on what might have been.

I will never use Turners Pool service again. They put 50 lbs of calcium in the pool when they…read moreclosed it and another 50 lbs when they opened it. Now my calcium hardness is above 600. The only way to bring it down is draining part of the pool. Luke did not even offer to fix the issue. He just said it would burn off in about a month. No sense of urgency or trying to make it right.

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!