No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

Anytime I have a pool issue these are the guys I call. They're extremely knowledgeable, and don't…read moremess you around. There's no sense that you're being taken advantage of because you aren't. The last time they came out they replaced some plumbing for me and were in and out without a fuss, answered some unrelated questions for me with an impressive enthusiasm. Pricing is always fair.

We bought a house with an older unground pool knowing that over the next few years it would need a…read moregood bit of "freshening up" Our first experience with fox pools was when we discovered we had a water leak from our pool pump. We had seen the fox pools vans around and decided to give them a call (07/2022). Fox came out within 24 hours and replaced our shaft seal and impeller and the leak was fixed. They totally could have taken advantage of new pool owners and tried to upswell us a whole new pump but they were honest and only fixed what needed to be fixed. The technicians were on time, very quick and knowledgeable. Also, fox pools texts you a link when they are on the way and you can see when the technician is on the way, when they are complete with the repair and when your invoice is ready. Think like the dominos pizza tracker! Very nice feature as we are sometimes not home when they come for service. Fast forward to the end of the season (11/2022) the motor for the pool pump went out (I tried replacing the start capacitor but still no good) the motor and pump assembly looked pretty old so I contacted fox pools and they recommended to only replace the electrical motor side as the water pump side more than likely still has a good bit of life left in it. Their recommendation saved us several hundred dollars. And to this day the pump is running great. Our the next summer after replacing the motor (06/2023) we went to open the pool and we were not getting the water clarity we were used to. Knowing that we had lived in the house for two years now and who knows when the previous homeowners had the sand changed out we decided it was time to have the sand changed out in our Hayward sand filter. Fox pools came in cheaper than other pool companies in the area and with their great work and communication we went ahead and got on their books. They were out in a few days and changed out the sand and inspected the laterals, they were very quick with the work and after that it was back to crystal clear water. Fast forward again this time to this week (10/23). Fox replaced our tattered old water bag tarp cover with a GLI promesh cover. Price was fair, turn around time was great and it looks fantastic. They also closed and winterized our pool at the same time. I'm shocked how efficient they are. Had the pool closed and new safety cover installed in about an hour and a half. In conclusion, Fox Pools is an honest, reliable and professional pool service who will take great care of your pool.

What an amazing and knowledgeable company! The owner, Jessica and crew, are very responsive and did…read morean amazing job for us removing the algae from our pool and diagnosing our issues with the filter. We will be using them for closings, openings, and pool maintenance.

Believe all the reviews. May the odds be ever in your favor... If all you want is a pool closing or…read moreopening then this is your company. They do give you more for your money. I used them to close my pool last year which is how I called to get a quote for a new liner. If you are looking for quality on anything else then avoid at all costs. Pool closing =great. New liner = NIGHTMARE. I only went with this company because all the other major pool companies said maybe end of July but probably August. I didn't want to lose an entire summer. This one said 2 weeks after ordering so mid May. It was end of May for me but I had to stay on them to get any progress. Even had threaten them not to pay and have them come get their stuff including the liner. You will need to ask questions and stay on top off them every step of the way. Hope you have ring cameras. They are not a full disclosure company, they will use old rusted materials instead of talking to you about new costs. Their techs might break your steps coming out of the pool and make you ask for the repairs. You will have to advocate for yourself every step of the way and even beg for what you are paying for. What should have been a 3-4 days process ended up almost 3 weeks. The guy they subcontracted to (Coastline pool liners) is young and obviously lacking in this trade. My liner was not measured correctly so it didn't fit into the track. Instead of saying they messed up and fixing the issue to secure a loyal customer they made me BEG for what I paid for but never got. My liner was not measured correctly. It doesn't lay against the pool wall especially at the curves. It balloons out like an air pocket. I requested liner lock. Not my first pool. Jessica said after I fill the pool. I said the liner will pop out. She said it will be fine. Liner pulled out in multiple areas. I had to drain the pool then they still couldn't put the liner back in the track. I had to lose my and threaten her to come get it all and I would start over with another pool company to get the corners pulled into the track. Her texts are attentive & sweet until they aren't then they get nasty. I have receipts so please don't respond unless you want those screens shots added. I have additional liner money so I didn't want to lose this entire summer but If you don't have extra $ move on because they aren't fixing anything. If you are having new lights installed understand they bring and install. They don't make sure anything works. Add $350 to the cost that is what my electrician charges. Fingers crossed almost 10k lasts a few years but doubt it. Liner is already pulling out at the corners again before the end of one summer season.

Very communicative and very detail oriented with solutions to any and all of my questions I had.read more

Made the mistake of giving these people a "refundable deposit" of 1k after a suspiciously low…read morefiberglass pool quote (makes sense after the fact). After about a month of poor communication and unprofessional behavior I was very hesitant to give them more money and terminated the contract. I called about the deposit and was told it would be issued via check. Over a month later, still no deposit, called for the 2nd time after a month and was met with rude and combative behavior by their clerk Ashley. Wasted enough time with these clowns, handing the matter over to the contractor board, possibly small claims court to follow. Ultimately went with a different contractor who has been fantastic to work with.

Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

Have had Primo for some time now. The service is capable, competent, dependable, honest. The…read morepersonnel are professional, skilled and personable. They treat my pool as it were their own and make sure I am satisfied. I highly recommend them to anyone in need of pool service! Gena L

From the owner: Pool cleaning, maintenance, service, and repair. Serving Chesapeake, Suffolk, Isle of Wight,…read morePortsmouth, and Norfolk. Weekly and Bi weekly cleanings available. Pool openings and closings.

Professionalism like no other. Don has worked at Aqua leisure, Leslie's and now runs this company…read more Want to meet someone who knows too much about pools call him. No company can do it the same quality work at the same speed like this. No question goes unanswered. Warranty like no other. Install's for both east coast leisure and Leslie's. Works directly with both companies. Will install any pool. Will fix anything.

Brian and Amber are truly amazing people and know pools! They have always bent over backwards to…read moremake sure our pool is available for my husband to do therapy and have thought outside the box to make it more accessible for him. They have automated our pool and added a rail. I trust them like family. They do the right thing even when no one is looking! If something is not right or meets your standards, they are open to dialogue. If they service your area, you would be crazy not to use them!

My husband called and made an appointment over a week ago. We arranged our schedule to be home for…read morethis appointment, today at 10:00. We have wanted to put the cover on our pool, but waited due to this appointment. It is now 10:40. We have not hear from Atlantic Pools, we called and no one answered the phone. Not impressed, not happy.

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.