The owner, Amanda, is one of the most unprofessional individuals I've ever met in my career. I'm…read morenot sure how her company could be successful, as other reviews have clearly shown she has a poor attitude and is very condescending to customers. My bet is that her daddy gave her the business or her husband actually started the company? They miss numerous appointments, and you have to call to find out what's going on, and they say it was windy. We were going to call you; we have to reschedule. How about proactively calling the customer! I would highly recommend you do NOT use this company. It's her way or the highway- save time, take the highway! It's one of the most unprofessional companies I've ever dealt with!!

Almost $700.00 and the pool wasn't clear. EXTREMELY DISAPPOINTED!! I used them a few years ago…read moreand the service was great but this time will definitely be the last time. I watched the workers ( looked like two kids) on my camera and they did a half assed job for three visits and then expected to add on a forth for extra money. I cancelled any further visits and would not recommend them at all!

Mark and his team (Logan and Zander) were great. They got the pool opened up, provided instructions…read moreon what to do until their return to vacuum the algae...etc. Pricing was fair and service was excellent. The dogs are happy to cruise around the water again! Thanks Mark!

Mark has been servicing my pool and equipment for two years now. He's performed filter work, pump…read morereplacements, openings and closings and has always showed up with a smile on his face. Mark is well versed in this field and his prices are competitive! Mark is easy to get in touch with and has usually been able to come out within 72 hours depending on availability. Highly recommend using Your Pool Doctors!

Outstanding service! Jay was very professional and made sure to get the job done as quickly as…read morepossible:)

Outstanding service from a small but very capable company. Jay quickly resolved my pool pump leak…read moreand offered some free advice on avoiding this problem next year. On time and extremely professional. Can't say enough good things about Jay and the service. I will definitely call Splash Pool Solutions next time I have a pool problem. Highly recommend you do the same!

Horrible Customer service. They promise they will respond and never do. Just keep sending invoices…read morethat don't make any sense. Dont wait for a return call either...

Absolutely the worst customer service! We used them and at first they were great with assisting us…read moreusing our escrow for a pool cover. But it is clear it was simply bc they wanted the sale bc the services have nothing been short of terrible! They forgot to come clean, charged us for a cleaning we never had and then forgot to order our pool cover! We ordered the cover in MARCH and in AUG the cover was still not ordered! Not only was it not ordered but we were told for weeks it was and that someone would be out to install and finally I called on behalf of my husband to find out it was never ordered! The cover was FINALLY installed Sept 29th!!! They promised us a pool cleaning and they of course didn't clean it prior to covering it and they also left the pumps uncovered Trying to call and speak with Mr Gordy but he continently never available and they never call us back. My husband called 4x and got no answer I called from my number and got answer second ring! The women who answers the calls is very condescending and rude making you feel like you business isn't valued. I am currently waiting on a call back but won't hold my breathe will update review once I speak w Mr Gordy again and see if he does the right to maintain our business or will for sure be switching to a new company of our business isn't valued Response to owner: There was cleaning 4/3/25 that was missed or that weekend also if the order is in Aug why were told it was being installed within two weeks and then when I finally called to follow up I was told it was ordered. SHErry confirmed as she stated "wow I've had plenty of orders come in after this" so clearly it was missed on pool scouts end but sherry conveniently blamed the cover company. (And then FINALLY) placed the order. Long story short is there is no accountability or consistency if there are solely 2ppl maybe it's time to hire more staff to properly run and operate your store. Also a conversation should be w had with Sherry and her attitude and how she speaks to customers. The install should be included in the cover price read these responses says it all don't waste ur money

All-around excellent & reliable service; the pool guy (Evan) is a champ! ;)read more

Evan was awesome. Great service and made the pool look excellent! Will definitely use this again.read more

No I don't recommend them! Came to give me an estimate on some pool work and no one was home…read more Didn't call to let me know what time he was coming. My neighbor call me & informed me that a guy was searching my property & tried to steal my dog from inside of his house.

Matt was the only pool tech out of the 3 I tried who responded consistently. After another company…read moredetermined that the liner on our large above ground pool was torn and would need to be replaced, I was unable to get a hold of them to do the work. I found Matt on Yelp, and he came out in the dark a couple days later to measure the size I would need. He showed me where to order the right liner to be sent to me, then came out and spent most of a Sunday installing it. He gave me instructions to replace a portion of the filter line, and stayed available to me via text until I got that fixed successfully. Growing up in a family that owned a small business, I can easily recognize good service, and that is exactly what I got from Ahoy.

Highly Recommend Sunrise Pools and Spas! I can't say enough…read moregreat things about Nathan and Amanda at Sunrise Pools and Spas! Even though they are located in Yorktown and service the Peninsula, including Gloucester, as well as the Southside, they also make the trip to Virginia Beach, and I'm so glad I found them! They showed up on time, were incredibly reliable, friendly, and honest, and did a very thorough job with my pool. Nathan also took the time to teach me some helpful pool care tips, which I really appreciated. Their communication is excellent, and their prices are extremely fair. Honestly, they are more affordable than any other pool company I've found in my area! It's refreshing to find a company that genuinely cares about its customers, takes pride in its work, and provides such great service without overcharging. I will absolutely continue using Nathan and Amanda at Sunrise Pools and Spas for all my pool needs. If you're in Virginia Beach, the Peninsula, Gloucester, or the surrounding Southside area and need a trustworthy pool company, I highly recommend giving them a call. You won't be disappointed!

To clarify, I did not cancel a confirmed Saturday appointment. Your company canceled on Thursday…read moreand said you could come Saturday, but no appointment time was ever provided. I called and texted numerous times on Friday trying to confirm when you would be coming. My text was read, but I received no response. Then, without any prior confirmation, I suddenly received an "on our way" notification on Saturday, giving me approximately 40 minutes' notice. I was not available with such little notice, which is why I instructed the technician not to come. This was not me refusing a scheduled appointment--it was the direct result of your company's lack of communication and failure to provide an appointment window despite my repeated attempts to obtain one.

Very personable when met yet unreliable. Was contracted to do a job and after starting there were…read morenumerous times of not showing up, they stopped responding to calls and texts. Job was never completed!

I had a terrible experience with David and Virginia Certified Pool. My wife and I have very busy…read morecareers so we decided to not open the pool ourselves this year. I saw they had a 4.8 star rating on Google and called. I spoke to him first and asked about having my pool opened. I told him that I wanted to open my pool have it cleaned and have everything checked. He instructed me to click on Pool opening on his website. I already had it open because I looked up his website prior to calling. I thought the price was average, $250 based on my previous experiences. I asked that he check the equipment and let me know if I needed anything else. We discussed that Chemicals would be extra if needed. I have a ready supply of all chemicals that I routinely buy from Leslie Pools. His employee informed me by text that he will be late, more like 11 - 1130am. I later received another text saying that there was no power to the pool. I explained that the switch is right next to the pool but he informed me that he had already left. I asked if he will be returning. He stated he will contact his Boss. I left my office and returned home to inspect and nothing was done except the cover had been removed. I uploaded a pic. I turned on the pump no problem. Unfortunately they had disconnect my salt cell and never tightened up the pipes so water spewed everywhere. I received a call from his Boss, David and he was rude! Told me the opening was them removing my pool cover! What? You must be crazy! We spoke prior to making the appointment and I spoke with him personally. His website clearly states that Chemicals are extra! Why would chemicals be extra if adding chemicals is not part of the service? I informed him if they finished the pool cleaning I would be happy to pay and have them continue. I explained that his employee had removed the salt cell and left it all connected. He told me his employee never disconnected the salt cell. Not true as I had just cleaned up the pool area next to the pump and relocated the patio furniture to make everything easily accessible. He was very rude, acted like I did not know what I was talking about but stated he will talk to his employee. I told him to let me know. I came back home later that night to find that they had come back and reinstalled the pool cover. NO RETURN CALL. NO EXPLANATION. STILL HAVE NOT HAD THEM RETURN MY MESSAGES. My wife and I did the service ourselves. Done in less then 30 minutes. Lesson learned. I do not know how they have such a high rating on Google.

I wrote a review and in his response he lies about the outcome. This guy is completely unethical,…read moreunprofessional, and sheisty. Chesapeake General District - case no. GV22003890-00 - summary judgement for the estate. We've been to court twice, the judge ruled against him in both cases.

Buyers beware! The price and the guys that installed the pool liner were great. Our pool light has…read morealways worked prior to the install of the new liner. Turned the pool light on for the first time since the installation and it didn't work. I asked the owner if they could come fix the light and he said they would come look at it for $195.00. After paying thousands of dollars for a liner and the light worked perfectly fine before. You would think the owner would take some accountability instead of trying to get more money!

Please use caution when considering this company. They serviced my mothers pool in the summer of…read more2020 so she decided to use them again. They opened the pool in April of 2021 and with the exception of the first two weeks it has been green 3 times and so cloudy you cant see the bottom. I (son) contacted them and talked with Jesse and i explained the situation we were having, she told me someone would be out on Tuesday no one showed. I then talked to Steve who started his conversation with the reason it stays cloudy is that it doesn't have a chlorinator. This pool had no chlorinator the year before when they serviced it or in the 42 years my family has owned it. After a lengthy conversation he agreed to put a chlorinator on and no cost and we would see if that helped. On the following Monday he texted me and informed that he would no longer be servicing the pool and gave my mother a partial refund. He has refused to answer any of my calls. So now July prime pool time my 83 year old mother needs to find a company who can salvage the remaining pool season. Again i would not recommend this company to take care of a pool.